how disappointing I've been using these guys for years on my Mercedes to drift cars drove all way…read moreacross town with my work truck just to get quoted the highest quote around town. He had no business today. I would not recommend this place. Anymore are very unfortunate. they raised their prices is extremely high avoid avoid avoid.

took my Honda Pilot in to get the muffler replaced. I felt good about choosing Castillo's after…read moreseeing the Google reviews and knowing that it is a local, family- owned business. The staff was friendly enough and helpful. They completed the job, though it took longer than quoted, but no big deal. When I got back into my car there were four lights lit up on my dash (see pictures) that weren't on when I gave them my keys. I brought up the issue and the guy that worked on my car told me he didn't work near the brakes so it wasn't him, not his problem. I took the car in to another shop to find out what was going on. The wire was cleanly and freshly cut (see pictures). I'm sure it was an accident and he may not have even realized he cut it, but he did and now it is another repair that has to be done, costing me more time and money. The mechanic dismissed my concerns, said it wasn't his problem, and cost me more money.

Poor Customer Service - Won't Be Returning…read more Ladies, if you're looking for good customer service, this is not the place. I purchased a windshield wiper blade from this O'Reilly location about three weeks ago. Today, I tried installing it myself but couldn't get it on properly. I returned to the store -- which wasn't busy at the time -- hoping for some quick assistance. Instead of being greeted, I had to interrupt "Sheila," who was watching something on her phone. I explained the situation, and her response was, "They shouldn't have let you walk out without installing it for you." I asked if she could help me, and she followed me out to my car and said, "Give me a minute." Several minutes passed. I went back inside and found her helping other customers, with no explanation or follow-up. No one else offered to help, either. Frustrated, I left and drove to South Denver Automotive Garage -- not even a mile away -- where someone kindly installed the wiper blade in less than five minutes. I'll be taking my business there from now on. This O'Reilly location has lost a customer.

I came here for a battery for my Subaru and some fluids. Unfortunately this chain does not install…read morebatteries. I was happy to do it myself in their parking lot but needed a wrench or pliers. They say they will lend you the tools, but they did not have a ten mm wrench to loan me. Nor did they have a pair of pliers. So I returned the battery. They have a ridiculous set of priorities in my opinion. They lost a $160 sale because they did not have a $5 pair of pliers available. What a way to run a business!! Other auto parts chains are happy to install a battery for you - and I am heading to one of those.

This is a testament to amazing customer dedication from your store manager, Cody Brower…read more I don't even think Cody was scheduled to work today, but came in because someone else called out. Yet and still, Cody did not waiver in his pleasant personality and great assistance to me! I rented an electronic vehicle from Hertz and realized after I got home, that the key fob had a dead battery. Hertz had already closed for the entire weekend so I called their roadside assistance. She told me to go to O'Reilly Auto Parts and ask them to replace the battery & she immediately credited my invoice. I went to the nearest O'Reilly and was assisted by the manager, Cody Brower! Cody was SUPER helpful! To my disappointment, when he changed the battery, the fob still did not work. Cody did not give up. He worked with the fob; tried a few testers in the store; and pressed every button...but to no avail. There was a sign on the store door stating that they were unable to do parking lot assistance today, but Cody insisted on coming to the parking lot and test the car battery too! Well, the car battery was fully charged, so that was not the problem. Much to my amazement, Cory was DETERMINED to figure out the issue. Cory kept working with the key fob, and there I was trying not to cry, because I knew my only other option on the weekend, was to drive an hour to the Denver airport. Then Cory said, "Look at this!" I looked up, and voila! He figured out the problem. Cordy got the key fob to work!!!! I cannot thank Cory enough for saving my weekend car rental experience. I am moving to Florida in a couple days and really need this car to finish errands before I leave. Cody saved the day!!!

Great service every time I've been in. Ray is the absolute goat, he goes above and beyond every…read moretime.

Best customer service ever. Priced much less than the dealership. I was able to get my truck in…read moreimmediately and it was out the same day.

2018 kia sportage with check engine light- after doing the diagnostic they were up front with me …read more The BP team informed that this was an ongoing issue with kia and to bring it in to the dealer - so i took the diagnostic report presented it to the dealer and they agreed with the report. With this recall there would not be an out of pocket cost- they saved me $1000's of dollars. When i have doubts about the suggested repairs/maintenance i would bring to another shop and almost always they agree with the BP diagnostic. I have been going to several BP facilities since the early 2000's. This is one of the most upfront , client first shop I have been to.

FASTEST oil change I've ever gotten. Super friendly and straight forward staff. They didn't try to…read moreupsell me on anything which I really appreciated. Will be back!

Fast , friendly service right in my neighborhood. I needed an oil change and found this place when…read morelooking for an oil change. I drove in and was literally done within 20 minutes. They also filled my tire since it had low air and topped off my wiper fluids. Price was reasonable also. Will come back.

We had just started our search when I saw ""The Perfect Truck" at Stephenson's. The owner, Rick is…read morevery accommodating. We were supposted to close on Saturday, and because of this and that we were unable to close until Friday. Rick was very gracious. I have never heard of a dealer holding a truck for a week without a huge down payment. This is a mom and pop shop. If you are looking for a truck, you are missing out on clean affordable trucks here. Very very happy with my experience. I don't know many used car dealers who are honest and kind. 2 blocks east of Monaco. BUY LOCAL!!!

The positives: -Great selection of clean used toyota trucks…read morewith low miles. -Mom and Pop operation, definitely doesn't feel like a sleazy used car lot. -Rick was very knowledgeable about Toyotas and very low pressure. He spent a lot of time walking me through the pricing and taxes, etc. The negatives: - Wasn't willing to let me take the truck to a mechanic prior to purchasing. He was willing to take the truck to a mechanic of my choice, but I still would have liked to take it myself to get a true third party opinion on the vehicle. This is ultimately why I didn't buy a truck here. -Rick is not very nice to his wife, who was very sweet and helpful. -Not willing to negotiate at all, which is odd given that all of their trucks are way over blue book. Understandably, given that they are all very clean and sought after Toyotas, but still, it would be nice if Rick had some willingness to negotiate based on the fact that the truck we were looking at needed some major repairs.

I called Rickenbaugh to inquire about a used Mazda3 and asked for a salesperson to talk to. My call…read morewent to (I don't remember whos) voicemail and I left a message with the feeling nobody was going to call me back. A half hour later I received a call from a salesperson asking me if I had got the information I needed about the car I was interested in, which I had not and asked them if I could come look at it. They were very friendly on the phone and told me to come on down to check it out. When I arrived they had the car nice and clean and parked right out in front. I met Dave Sloane who was extremely friendly and outgoing. We looked over the car and went for a test drive which was fun, it so happened that Dave and I shared the same sense of humor and I had a great time. I decided to buy the car and Dave told me there was no haggling, they price the cars the lowest they can and I was fine with that because it was a great deal in my humble opinion. There was none of the "shuffle me around to the finance guy" business, I spent the whole time in Daves office doing paperwork and cracking lame jokes which I think he got a kick out of. It took about four hours, but that was mostly due to my lack of planning. I had no proof of insurance for my current car so I had to call the insurance company to set everything up which took a while, and there was a lack of communication from my credit union which was annoying but none of this was the dealerships fault. Dave was very patient and was happy to look up all the phone numbers and things I needed while I was on the phone. Overall a 11/10 experience and I would absolutely recommend Rickenbaugh to anyone looking for a car and very positively recommend asking for Dave Sloane. Very happy with the car and the buying experience.

I want you all to know that this place sucks. Everything about a place that can suck, this place…read moredoes it. If this review saves one person from a sucky experience then it was worth it. Please avoid.

Had a great experience with manager Casey at the Commerce city location.He took care of my needs…read morefor my vehicle.I had to wait 2 days for parts to come .It was definitely worth the wait.Thank you Casey for your professionalism and kindness. I will definitely come back for service. Robert

Let me say first, this only applies to the store at 104th and Chambers. We will no longer go…read morethere. The store at 88th and Washington is fantastic. I had an 11:00 appointment for a tire rotation and oil change. It took two hours. In college I worked at a tire center. We used to race each other. I could do a rotation in 4 minutes and an oil change in 12. What's the point of setting an appointment? We have four cars. We have probably spent over $12,000 dollars there over the years, but you lost our business . . .