Still waiting on them to refund my gap insurance and my extended warrenty because I sold my vehicle…read morethey keep ignoring me.

The leasing process was fine, but my experience with the service department was a nightmare. They…read morecouldn't provide a loaner vehicle or get to my vehicle for two weeks. The service manager was slow to respond or provide any information. When they finally assessed the vehicle, repairs under warranty were refused. I also got no response from the general manager when I reached out to discuss.

Lilly at the front deal was so nice and welcoming. everyone was nice and welcoming didn't find a…read morecar but experimce was nice

Where to start, I traded in my truck back 2023 for the truck I drive now I have had a miserable…read moreexperience dealing with the staff at this dealership. My truck is sitting below 90k miles and it's been in there twice now for lifters and a dozen other visits concerning the safety of this truck. After the negligence from the service department and saying they were going to fix it but they did not, and the other concerns I had and they just waived it off and sent me on my way. The biggest problem I've had was the sales representative and manager. They failed to look up my account information and tried charging me $5000 for the second time my lifters failed, as I was getting pushed to buy a new vehicle they finally said "oh yeah you have a warranty" . After being pushed relentlessly to buy a BRAND NEW vehicle which was WAY out of my price range and my wife getting insulted from the one sales representative stating "does it really matter to her what she drives?" I am disgusted, disappointed, and angry with the people who work there. Never again would I service or purchase a vehicle from these guys again.

Great experience in the service department. Quickly handled my Ram 1500 service. Team was…read morefriendly and valued my time.

I recently bought a model y for my fiancé. I wanted to sell my girlfriends x3 for a better price…read morethan Tesla offered for the x3. After some searches I found this dealerships online advertisement to sell my car to them. I answered all of the questions about the vehicle, the website gave me a price and a sales woman named Nicole called me to schedule a time to come in. During the phone call with Nichole I told her that my fiancé works during the day, and I would bring the car out to get it appraised. Nichole said ok, and she scheduled me to meet with Rick. When I arrived Rafael greeted me. Up until meeting Rafael I had a great experience with the dealership. Rafael was horrible! As soon as he greeted me he seemed to be distrusting of me for some reason. He rushed me through a conversation, while he said he was getting Rick. I never meant Rick. He refused to look at the car because my girlfriend wasn't with me. I've bought my fiance a lot of cars. All of the cars have been solely in her name, I've gotten each one appraised without her. This is the first time I've been treated like a criminal for simply asking for an appraisal. Horrible experience

Anwar is so great. He did an amazing job. Highly recommended. I will definitely return again.read more

I found my car on marketplace. Being 69 years old and a lady concerned I might have been taken a…read morechance .. however I went with my gut feeling and took an Uber into Pittsburgh to see the gem of a car I saw in photos. While I was there I was treated like my purchase was important to them. I mostly worked w Z but Sam and all the others were so kind. There was a little pulsating in the steering wheel when I applied the breaks. Z said no worries we will take care of this. I bought the car right then and then took it to my mechanic. Saw a few little minor things and I told Z and he sent me the money to repair. Not only that , I had then to take the car to a notary that was a few miles away and the notary also said how wonderful they were to deal with. Good guys she said. While I was there another customer was there also buying a car. He said he had purchased 3 cars from them. I said I was concerned about buying a car from a used car dealer. His excate words were "they'll cover you likeca blanket " and they did. I couldn't be more pleased!!!!

I would like to commend RAHZy Jordan for her efforts and dedication in helping my husband to…read morepurchase his new vehicle. Also the entire team was very professional and helpful in this process. Again Miss Jordan did an amazing job and I would recommend you to stop by and let her help you as well with your new car purchase.

I reviewed the car inventory on their website and found two vehicles that I was interested in. I…read morecalled and made an appointment with DeAndre. We went and test drove the cars. And it was a really simple process. I was able to read the Carfax, the maintenance history, etc. and we ended up buying a Hyundai Kona that was a year old and the process was super easy. I had already gotten preapproved by my credit union but actually the finance steel that they got me was a little bit lower interest rate. I highly recommend Enterprise car sales in Robinson.

I called with a unique situation, as our car had been backed into by a semi causing body damage to…read morethe front of the vehicle. The bumper was duct taped on to prevent it from falling off, and our inspection was due this month. The trucking company has been ignoring all attempts to reach them. I was told to swing by the day before to talk to Justin, the service foreman, to determine if anything can be done as a stopgap until repairs can be made. Justin came up with a game plan, but he knew he'd be off the when I brought the car in, so he talked to Robert and some other guys who were on that day about the game plan. They agreed that bolting the bumper to the frame would keep it secure and follow inspection requirements. When I showed up to get the work done, Noah was looped into the plan, and the 3 of those guys literally saved my sanity and ability for my daughter and me to get to work while our insurance company now battles with the trucking company. Robert was the guy who made the repair that allowed them to proceed with the inspection. After 11 days of getting ignored and being given the run around by Western Express trucking, I seriously could have hugged all 3 of them and when they lent a hand. My husband and I have always had excellent service from your dealership, but these 3 men went above and beyond yesterday at a time of great need, and I can't thank them enough.

Service Department won't pick up the phone, won't respond to an issue or complaint in followup to…read moreservice. Won't answer calls made by landline, cellphone, their own online chat window or email, all tried on the same weekday during regular open hours. ZERO RESPONSE to a serious safety issue. This is why I left Brewer services years ago, but the new faces and names are using the same policies and toolbox as the old ones. I'm sorry I gave them another chance. If they ever contact me, I'll update with what they were willing to do or make it right. If they can convince me of some integrity I might even delete the review. Edit: they eventually did call back. My wife took the car in to address the safety issues they failed to either own or remedy. Within 1 mile of leaving the service department, my wife driving noticed the hood of the car undulating at 40mph. She pulled over and discovered the hood only secondary latched and not closed all the way. After calling to report this, their rep called u and said "they were never under the hood" so if you you want a picture of what dealing with them will look like, this is it. I'm done with them.

Really, Cochran should be ashamed of its "Repair Service" front desk - it leaves a bad aftertaste…read moreto a perfect sale.  We paid $10,000 for a car that developed problems just as it rolled off the lot. My salesprofessional promised they would fix it, but when I brought it in the first time, the garage did NOTHING and handed it back, claiming it was "fixed". (Ok, they put a new clip in the seat, but it didn't hold it on, so it wasn't "fixed.") Then the sales boss overrode the free repair and said they would fix the things "at cost." I was miffed, but the repairs should NOT have cost more than $150 with labor, so I took it back (here is the list). 1. The REAR sheild became an issue as I drove off the lot. Normally not a big problem, but I must routinely park on grassy spaces, and it is there to prevent a fire from starting in dry grass under your gas tank. (Online at most a $75 part, if at cost, much cheaper.) 2) The parking light needed a bulb (somehow missed by their mechanic during their inspection. (A $1 part that I could do myself, but it should have worked as per their inspection). 3) The side panel of the driver seat fell off as I got in & needed to be attached in some way that it would stay put (a longer, fatter clip, a part that would have cost them $ 0.25). See? I'm not asking the moon. My second trip was EVEN MORE infuriating. The front desk guy, Nick, couldn't relay a simple message about a REAR heat sheild, and doesn't know jack about cars, INSISTING that I have a "dual exhaust system" when - helloo? -I only have one muffler! He said it would be a $440 repair to replace the whole FRONT heat sheild. When I tried to clarify, explaining that the missing part was in the MIDDLE of the car, Nick spoke to me like a man talking down to a girl who's never been under a car or replaced a heater core herself: He flat out ass-erted, "I don't know what you're talking about. I was just out with the mechanic and there IS NO 'missing part'. It's all there, the clamps just aren't holding it steady." Worse, Nick knew I had a concussion because I'd mentioned it - that I was having trouble with the noise and lights from the TV - and he spoke to me as if having a concussion affected my ability to know what a heat sheild is: As I described how the REAR heat sheild comes in two parts and that I had been under the car and saw with my own eyes how the bottom half was missing, he replied, "...the bottom just looks like a pipe, so you must just be confused." Oh, yes he did. And using that tone on the confused part, too. Don't talk to me like I can't tell an exhaust pipe from a freakin' heat sheild, when I've already told you I've been under that car, kept my last car running for 25 years, did my own tiger hair body work, radiator, alternator, heatercore, windshield pump, etc.. Then he insists again that I have a "dual exhaust." Grrrrr! (I would've liked to have walked him over and rubbed his snotty little nose in it, but his lunch hour whisked him away.) Add to that the fact, that when they couldn't fix the seat side panel properly the 2nd time, I had to pay $6.50 for a bag of clips at Nappa to get the right size because their mechanic was too stupid to see that the one that was in there wasn't the right size for the job. Hello? I'm a girl with no schooling in automechanics and I can see that without even googling it. Their mechanics also did not even touch the parking light when I brought it in the first time. And when I noted it down at the lot, Mark's boss went over, thumped the side of the car with his fist, and, as the light came on (a knock can temporarily reconnect a bulb's broken filament), and proclaimed it, "just a loose wire." Seriously? The worst part is, I called before going out to my previously arranged apppointment, and told the scheduler that I had since suffered a concussion - that the long drive, with all its jostling would be painful. I asked for an estimate for a REAR heat sheild to avoid a trip for something I couldn't afford, but she insisted I had to come out and talk to the mechanic, AND would NOT put him on. Once there, NICK DIDN'T EVEN GIVE ME THE CHANCE to talk to the mechanic myself. Even had I wanted the work done, they didn't have my parts and wouldn't be able to get them or do the work for a week. Wasted trip, either way. Thank you Cochran for two days of excruciating headaches and neck pain, and no sleep. People in positions of power who abuse that power will not change (even a light bulb), until it costs them. Believe me, it will cost them. Everybody in my family is in the market for new and used cars. IT WILL COST THEM ROUGHLY $80,000 IN SALES. Suggestions for improvement: - have a mechanic available to answer service questions to prevent unneccessary trips and avoid miscommunication from know-nothing intermediaries - retraining for service front desk with regard to how they talk to women and the disabled. (Service reps should know they affect sales!)

Do not buy or service your vehicle from these people. They will not help in anyway. Go to…read moreanother dealership.

Happy Earth Day!!! Thank you Subaru and The Arbor Day Foundation for spreading love and trees into…read moreour neighborhoods. I picked up my complimentary tree at the Driveway Subaru of Moon Township today. I love trees!!!

What could improve? You name it! Everything could improve - from salesmen to finance!…read more This place was great under DayApollo Subaru I bought 3 cars there. Now it's a joke! I won't name names but I wasted 6 weeks here trying to get a number I could trust. I finally walked out and had a deal in 2 hours at a different dealership. Look elsewhere!

It picked up my 2026 CR-V. The car is amazing but it was the experience of buying a car that was…read moresuch a pleasant surprise! I usually do not get involved with car buying because of stereotypical experiences. Carlos is amazing! His approach is that he is there to help you make an informed decision and to help you get across the finish line if you choose to buy a car. Even David was honest and forthcoming in the finance area. Because we bought it through a business, David had to do a lot more work which took time but he was honest and upfront with us while that happened.

SHADY DEALERSHIP !! Recently my lease had ended and I wanted to purchase the vehicle instead of…read morejumping into another lease. Long story short they told me due to an insurance/VIN error my vehicle was only worth around $4000 , they said it wasn't worth buying out and the manager himself said they'll just be sending the car to auction rather than trying to deal with the VIN issue because it would be a headache ... Ohh but I happen to look online and they're now selling that same vehicle for $23,000 !!! One second they're telling me it's basically a lemon that they didn't even want to touch BUT NOW they're selling it above market ??? They didn't expect me to want to buy out my lease , they then pulled out this weird scare tactic to convince me the car is practically worthless in the attempt to get me in another lease , now sell my used car , and continuing to profit from me. UPDATE ... Hey Scott ... why does your dealership have 2/5 stars on yelp ?? Pretty funny how much the dealership has gone down since you've been in management!

I'm a little wary of shopping here. The prices seem high and my friend Karla had an issue. But…read moretheir website is helpful to use and explore. I can't find the model I'm looking for and I'm not sure why. I enjoy driving by and looking at their cool jukebox car building, but I would need a better reason to buy there. I've also heard stories, so make sure you get a mechanic to fully look at any car here before you buy.

I picked up my truck from Carvana yesterday and my experience was generally positive, but there…read morewere a few things worth calling out. I spoke with two client service reps over the phone. The gentleman I spoke with was great and genuinely helpful. The woman I spoke with felt more dismissive, which took away from the experience. When I arrived for my pickup appointment, the rep helping me was friendly and handled everything smoothly. He even gave me recommendations for local mechanics to complete my PA state inspection. I had seen reviews saying some vehicles did not pass inspection, so I took mine in right away. It passed without any issues. My appointment was at 9 AM. By 9:30 there were three other clients waiting and only one rep working. It felt like a scheduling or staffing issue, but even with that I was only there for about an hour to an hour and a half. The truck itself was in good shape and matched the listing. The interior was the real disappointment. It was not detailed at all and placing two paper mats in the front row does not count. There was dirt on the dash and in the cupholders. Almost every hard surface has a white residue on it. Having worked in the automotive industry for six years, I would never let a client drive home in a vehicle that looked like that. I will either have to pay to have it detailed or do it myself, which should not be the case Carvana. The process was convenient and the truck was as described, but the lack of interior detailing and some service inconsistencies kept this from being a higher rated experience.