Service department Customer service in person and on the telephone has been great and satisfied. Making appointments, wait times, and reliability of service being done is excellent. The staff will go above and beyond to meet your vehicle needs and achieve customer satisfaction. The ease of the entrance to service department is a plus. A bonus is the ambiance, comfort, and coffee bar in the waiting area. *complimentary fresh popcorn, tea, lattes, or hot chocolate, and wifi, charging station, table with chair* vending machine with sugary snacks read more

They sold me a Nissan Leaf as certified pre owned. It was never certified and had been in an accident requiring nearly $11,000 in repairs. They claimed that they didn't know it was in an accident even though they were the ones who paid to have it repaired. I returned the vehicle for a refund. They also reported work being done on the car to Carfax while I was in possession of the car. They are perpetual liars, intentionally breaking laws. They are listing the exact same vehicle as certified pre owned again on their own website now! UPDATE: They no longer have the vehicle listed as a CPO. Maybe they decided to stop ripping people off but I bet it was only because I called them out on it and filed with the BBB. read more

Yasmine was very nice and polite, she helped me with purchasing my 2025 Nissan Frontier. I would recommend this dealership to all my friends and family read more

****6/12/2024 UPDATE*** WHAT'S THE POINT of an Appt? I had an appt at 12:30 and waited 1.5 hrs and my car still had not been put up yet?! When I asked for an Update, I was told that they were barely about to start working on the car that got there before Me. Again, WHAT'S THE POINT OF HAVING AN APPT?! Wasted my time & made me late to another appt. All I got was a "have a good rest of your day". Not soo much as an apology! NEVER going back! This is the same place I'd been going to for 6yrs for maintenance AND bought my car from! The customer service has declined soo much. There's no reason a dealership this big should have a service department that has it's loyal customers wait 1.5hrs-2hrs long for a SIMPLE oil change! read more

I purchased a 2021 Infiniti QX50 last week. I'm going to start off by saying my salesperson (Giovanni) was good and quite pleasant. He took good care of me during the initial phase of the process; so thank God for that. He handled the purchase and trade; however the process went down hill quickly after that for several reasons (Not Giovanni's fault). Giovanni is the reason they got two stars instead of one! Starting with meeting Bruce (Finance Mgr) to sign documents. He kept trying to push OVERPRICED warranties. I declined. He was not a nice person by any stretch so I could not wait to get out of his office. He has zero customer service skills and he is quite arrogant. He never once uttered the word "Thank you." I could have gone anywhere in socal to buy a vehicle. He did not treat me like a customer at all. The interest rate Carson Nissan offered was 13% (ridiculous). I passed on that and opted to go thru my credit union for a low single digit rate which is awesome! I was informed by Carson that I had 7 days to bring them a check to fund the transaction from my credit union, otherwise I would be stuck with a 13% interest rate. I immediately contacted my credit union to process a check. A check was sent to Carson via FedEx the next day to fund the transaction. As a result of Bruce's subpar demeanor, I called and spoke with the Sales Mgr (Chris Castillo) to ask if they received the check. I also sent a copy of the fedex confirmation to Chris. He indicated that they did not receive the check and had no idea where it was. He indicated that it could be anywhere in the dealership and to have the credit union send a second check (Despite fedex proof of delivery confirmation). He was very dismissive and sarcastic. (How do you lose a large check and act like it never happened.) Chris Castillo's attitude was very poor. I did not receive an apology from anyone for losing the check and asking me to waste gas to deliver a second check in person myself. I ended up getting a second check, because they lost the first one and said it so casually. Unfortunately, since I was at work the following day, my sister drove to Carson to ensure they received the 2nd check because I think they were trying to force me into a finance plan with a high interest rate. (Just my opinion based on their actions.) Seems very squirrely. My sister arrived at the same time as Fedex delivering the second check. She was smart enough to take a photo so they could not deny receiving it. All of this wasted energy due to distrust and poor customer service. I was NEVER offered anything for the inconvenience. I referred two friends to Carson in the market for new cars. After experiencing Carson's poor behavior, I immediately called my friends and told them not to do business with them. I appreciate the initial phase of the deal, but I'm going to base my review on the entire process which overall was poor. They're attitude and professionalism is quite awful. Most dealerships are so friendly and show appreciation. Not Carson! I will take my business elsewhere in the future where its appreciated and a place I can trust! read more

I will like to thank the team from Nissan Carson (Nabil, Sergio and Victor) the make feel so welcome and always very helpful in every step of the way. I will definitely recommend this dealer 100% the treat you like a family and always are welcoming. read more

SCAMMERS! Please do not come here! I've reported to the BBB already! Especially Joe! A month after signing the deal he harassed that we needed to bring the car back because the paperwork was not provided! But when you sign a deal, you provide all the paperwork so make that make sense?? He threatened to take the car back, even after making the first month payment and having it for a while. And now we are left with no vehicle and no form of transportation. We really trusted this dealership and they did us so dirty. DO NOT COME HERE!!!! read more

AJ & Alex were very helpful into getting my family into a new car for a great deal thank you guys for a great experience I am glad I came to Carson Nissan read more

Bad customer service no one came to help me while was looking around for a used or new car,Waiting for some help for about like 30min and I decided to leave. read more

I brought in my Rogue recently to Carson Nissan to have them check out a light that was blinking on my dashboard and to check my brakes. I was quoted a price of $225 by the service rep to check and fix the the blinking dashboard, afterwards he told me that it's a bigger problem and that I needed a driver module and a spiral cable and said the price was going to be $2355.45 I was under the impression that the $225 was going to resolve the blinking light issue, had I known that $2355.45 was going to be the final price to fix it, I would have said no to the service being done. I feel like the service representative was dishonest and didn't disclose everything upfront. He should have stated everything upfront and be professional about it. I won't be going back to this dealership and will tell family and friends to avoid Carson Nissan. Don't bring your vehicles to this dealership. I wouldn't even bring my car for a free carwash here. They don't even have the decency to contact me and make this right. If they want to make it right refund me the full $225 I paid. To Lithia M. (Business owner) what is your email so we can resolve this matter. read more

Carson Nissan - Full disclosure upfront needs to given to customers not afterwards. - Car Dealers Near Me - Carson, California

DO NOT and I repeat DO NOT even think about coming here. Went in for a quick and easy oil change they offered me a free recall fix, same day I got a malfunction error with a beeping sound that doesn't stop. NEVER had this problem and when I took it back I told them about with video evidence they made me wait almost 2 hours to tell me they can't duplicate malfunction and blamed my battery issue with the car where my battery is fully fine but it won't turn on sometimes because the wires get loose due to me battery holder being damaged and the mechanic had the AUDACITY to blame my battery and said they were forced to jump start the car meaning my mechanic doesn't even know how to diagnose a battery. I pulled out the lot not even 2 seconds later the message came up and I showed them the same malfunction I showed videos of and explained and they told me only thing they can do is offer me 2k to replace my sensor. In conclusion they damaged my emergency sensor and made my car undrivable and my mechanic doesn't know the difference between an emergency breaking sensor and a battery problem. My mechanic is in the picture below please be careful because he is a liability to your car. Please stay safe and don't come here avoid it like the plague they ruined my car wasted my time and blamed me for damage they did and want me to pay them 2k in repairs read more

Carson Nissan - Car Dealers Near Me - Carson, California

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Súper bien servicio casi todos hablan español me sentí en casa con el servicio y los carros geniales

I came here a few months back because my check engine light was on. The guy told me in order for it to get fixed he would have to change my fuel injectors and spark plugs, and it was going to cost about $3293 I was appalled at the quote and decided to just pay the $200 diagnostic fee. I went to another Nissan dealer in Costa Mesa, and they are only charging me $2100 and guess what? That includes 3 oil changes and tire rotation, a wheel alignment, and a new blinker light. I will NEVER come back to Carson Nissan after they tried to swindle me for an extra $1000. You guys should be ashamed of yourselves. read more

Carson Nissan - Quotes for repair. - Car Dealers Near Me - Carson, California

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I came here on a whim because i was told that if my vehicle could just make it there i could get in a new car. And they were not lying. I spoke with Leslie and Dahana from the very beginning. My car was having issues and was broken into so was so scared they wouldn't be able to help me out all while the car was still being financed (omg) but they did!! I drove off in a 2020 with 38k miles. What a steal. If you're looking don't hesitate to speak with Leslie read more

Carson Nissan - Car Dealers Near Me - Carson, California

My repairs included oil change, tire rotation, transmission service, drive belt, cabin filter, and right side motor mount. They had my car for the whole day and when I got there, my car was making a humming sound that wasn't there before and Albert Guardado told me that he didn't hear anything but as we drove around the parking lot, I told him that I can clearly hear it that they need to keep my car to fix whatever the mechanic messed up. The next day when the Manager Victor Tecorral called me to come and pick up my car, I asked him what happened and he said the mechanic forgot to lube up the motor mount and it wasn't done correctly the first time and I asked him if they were going to accommodate me for the mechanic not properly fixing my car the first time, he told me that Albert would call me to make things right and Albert never called. I notice at this dealership that they always tried to recommend maintenance to your car that doesn't need maintenance especially when I already had it maintenance and that they always try to get over on women of color. I will never go back to this place because I feel like they stay scamming people and tries to ruin their cars to get more money from them. BEWARE OF THIS PLACE!!!! read more

BEWARE NOT THE SAME OWNERS!!! AUTO CROOKS !! NEVER TAKE YOUR CAR TO BE SERVICED HERE!!!! THEY WILL STEAL PARTS OFF YOUR CAR AND PRETEND THEY WERE NEVER THERE. I went for an oil change and they stole my engine cover off my car and told me the car doesn't come with one when it clearly did when i went back to tell them about it the gaslite me and tried to make me pay for a new one when the manger MANNY said the far doesnt come with one doesnt make sense.. the service associate BRIANNA WAS TERRIBLE. read more

Where do I begin with Carson Nissan 1st of all after reading everyone's reviews & seeing how shady some of their business practices are I wish I would've never came here #2 I purchased a car from a very nice gentleman whom I hope finds a different job at a better dealership ... I bought the car about 3 weeks ago at this point and basically have received no information from anyone regarding when it will be done or when i will receive my vehicle that i paid for. The sales associate eventually gave me the number to Edgar the Sales Manager which brings me to my next point. #3 Edgar the Sales Manager whom definitely shouldn't have a job overseeing people with his terrible attitude decided to respond to me via text after I inquired with him about my car and wanting my money back. So below ill post a screen grab of what Edgar had to say to me. Thank you, - A Paying Customer read more

Carson Nissan - Car Dealers Near Me - Carson, California

Don't waste your time, they don't want to sell you a car. I tried to buy a used car and when I got there they tried to add $2000 in options that they said weren't optional for a whopping 18% price increase. None of these were disclosed online and I called before and they said they could be negotiated. I thought I'd pay more to buy from a major dealership that I could trust but these people are so shady. Now I know to stay away from any Lithia motors dealership. read more

Awful service and people don't get back to you. Even their employees admit to constant changes in their employees because they have issues with organization. read more

When i walked in to Carson Nissan i wasn't sure if i would be walking away with the car i wanted and came there for. Mayra who was my sales person displayed exceptional customer service. She did an amazing job making sure the process went smoothly and getting me the best deal possible. She offered really great advice and made sure i had a deal i would be comfortable with. I left with the car that i came for. Everyone at the dealership was very friendly and pleasant. I would definitely recommend going to see them if you are in the market for a vehicle, and ask for Mayra. read more

DON'T BUY FROM HERE UNLESS YOU LIKE PEOPLE WHO WASTE YOUR TIME. Here is the sequence of events. On Friday, September 1st at about 10AM, I shot an interest email via AutoTrader to Carson Nissan for a 2017 Chevy Bolt they had on the lot. At about 10:15AM that same day, I got a call from their guy - identifying himself as 'J J' asking if I wanted to see the car. At this point, my fiancé and I had spent the entire month of August car shopping and we were well familiar with all the games the dealers like to play to squeeze money out of customers. Knowing this, I told J J straight up: "I will not pay over sticker price. I'm not playing any of these games you guys play. If that's how you do business, tell me straight up so I can not waste my time". J J responded, AND I QUOTE, "I'll take care of you. Don't worry about it". And so we set a date to travel from our home in East Hollywood to Carson on Saturday, September 2nd at 5PM. September 2nd rolls around. We get a look at the car; it's solid, we want it. J J comes into the room after leaving us there for 15 minutes - "Oh man, I got a problem man..." and proceeds to tell me that SOME OTHER buyer interested in the car made a cash offer significantly higher than the sticker price. Goes on to say, "Do you want to see the figure they're offering?" as he holds a piece of paper in his hand. I reminded him that I told him DIRECTLY and CLEARLY that I wasn't going to come out to see the car if they were going to play these salesman games. It was ESPECIALLY infuriating, I tell him, that they decide to inform me of this only *AFTER* we had made the drive all the way out there to see the car. He proceeds to hem and haw about how it's not his fault because his boss is telling him to do this. We get up to leave. He says, "Let me put some gas in your car for wasting your time". I decline and we leave. These people are not honest. They will play salesmanship games to squeeze every single penny they can from customers. If you like paying over sticker price - then by all means - go see these guys. By the way, *the very next day*, I talked to another dealer located in West Covina, told them the exact same thing "I'm not paying over sticker and I won't go see it if you're playing games", and they assured me they'd work with me. And guess what? They honored that. Bought a Bolt off their lot (cheaper, newer model year and with fewer miles than the one Carson Nissan was trying to sell me) right then and there. Whole transaction was a wrap in about an hour. THAT'S how it should go down. Carson Nissan doesn't do that. They do the opposite. Caveat Emptor. read more

We purchased our car 6/28/23 from Leslie Contreras. She was very response to all my questions. I made all arrangements over the phone to avoid waiting hours at the dealership. Both Leslie and Juan Ramirez (Internet Director) we're extremely helpful and made this an easy transaction! Thank you, read more

Carson Nissan - Car Dealers Near Me - Carson, California

I've had some issues with this dealership in the past but things appear to have really changed and they've gotten much better. Brought my car in for the second oil change remaining on a BOGO deal and also an after market insurance covered issue with my door lock making a loud noise. As part of the routine inspection the mechanic noticed my axle joints were leaking grease and bushings on the tie rods appeared very worn. I got pictures via text confirming the issue. Edwin my advisor, took it upon himself to look through my aftermarket insurance policy and informed me these issues were covered. He then worked with my insurance company to get the issues approved and got everything repaired. Plus he gave me an extra ride back home cos the parts were not immediately available. Man, that's what I call dealership level service. My car came back driving like new. Thanks Edwin, you really knocked this one out of the park! :) read more

Today was supposed to be my 24 year old son's BIG day buying his first car on his own. Unfortunately, the experience was horrible! We let them know an hour before that we would arrive with the check to finish our transaction that we started two days ago. Upon our arrival, our car was not ready. Even though we were paying in cash, the finance department had us wait an hour and a half without explaining the reason why there's so much more that I could say about this experience that I won't get into at this point, but I just like to say that this definitely will be the last time I buy something from Carson Nissan. I just felt like once they had our money they were done with us. There was no attention to detail and felt really dirty after everything was said and done. I hope that Carson Nissan learns from this situation and trains it's personnel salesman managers to be better in the future. Will not be returning to Carson Nissan. read more

So tried calling you guys but no one answered me regarding my issue. But here is an update for you guys. Had my last two oil changes done by your dealership because i bought the Lithia lifetime oil change package when i purchased the vehicle both oil changes took well over three hours each (with an appointment). That alone is unacceptable. This morning i saw an oil spot in my driveway and I decided to check the oil level you completely overfilled the oil and you didn't even change the oil filter. I saw it has rust on it. You also claimed "someone" meaning your mechanic over tightened the drain plug and charged me for a replacement. You guys are either terrible mechanics or scam artists maybe both. Get your act together. I'll be sending you the bill btw read more

Carson Nissan - Oil completely dirty and over filled - Car Dealers Near Me - Carson, California

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Deceptive and dishonest. I saw an add for a used car I wanted in my budget. I called the dealership to make an appointment to see it and Elizabeth told me it was available and I made an appointment. During the 45 minutes it took me to drive to the dealership I got 2-3 texts and phone calls to make sure I was coming. When I got there I never met Elizabeth. A sales agent said he would help me. I waited 15+ minutes for him to 'find the keys' but returned to say the car was not on the lot. He explained that the car was listed as part of a 4th of July Sale and that the dealership was using it as bait and would not sell it until July 4th, but that I could see it in advance when it came back from the body shop the following week. He then tried to sell me on other cars that were significantly above my budget and disappeared for another 15 minutes to get me a Carfax. He then told me that he would personally message me the following week as soon as the car came back so I could come down to see it. Each day I made time in my day to go down but the car was still 'out at the shop'. Six days later on the day before July 4, I got a new message saying that the vehicle had an additional $3000 of add-ons. read more

I loath the whole back and forth. True Car rep Leslie...said..I won't waste your time.. I'm straight up.. I will get back to you. I provided pics of my trade-in. All information. I reached out twice, and there no answer. It's so annoying. Why bother anymore.... read more

En el departmento de servicios de Carson Nissan me prestaron una excelente atencion, el asesor Daniel fue muy amable y me dio opciones de Pago, gracias a todos por su ayuda! Los recomiendo read more

So if you've ever gone car shopping you know its a nightmare. Salesman, finance managers, and general managers you really want to slap them all and walk away. It was time for my hubby to get a new vehicle and my daughter and I were in charged of finding said vehicle. He desired, a black 4 door Nissan Titan with a bench seat, back up camera, and push start. All these things were non negotiable. The search began. My daughter found the truck in Carson. We go take it for a test drive we all fall in love but my PRICE was firm. They were asking over what I wanted to spend. (Also be aware that this particular dealership has an internet price and a lot price. The difference was about 7k dollars. We were told they have to disclose that to you.) The reason this dealership gets a four start comes down to Flavio our sales guy and Chris the finance manager. I really wanted to give them a 1 star but these two guys saved the day, especially Chris. After our initial walk away I kept monitoring the internet and low and behold if that truck didn't drop in price. My husband says it must was meant to be. We call back do a little negotiating and the got the price we wanted. (Under 34K oh I forgot to mention it only has 6,800 miles on it, previous owner had it for three months this year). When we got to the dealership Chris the finance manager knocked off another $400 which meant we came home with a little extra in our pockets. Again if not for the hustle of Chris this dealership would've gotten a rotten review. He saved them in the 9th hour. My advice to anyone buying a vehicle, please do you do diligence, check out all your options and don't settle. The truck is beautiful, and my hubby is happy, in the end thats all that matters to me. read more

Carson Nissan - 2019 Nissan Titan - Car Dealers Near Me - Carson, California

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Would like to thank Juan who helped my family and i take out a new car with no problem. Juan made sure we got the best financing we could possibly get as well as translating for my Spanish speaking family. This is our second time buying a car here and we never regret it. Great place read more

Carson Nissan - Car Dealers Near Me - Carson, California

I'm so disappointed I took my car into Carson nissan on Wednesday 12/28/22 @745am to have my transmission rechecked. Once I arrived, an advisor came out and greeted me. I informed him what I was in for he proceeded to tell his was name is Hunter and then goes back into the building to talk to another advisor whose name is Christopher and will be helping since I've brought my in before for the same reason, and my will be finished at 5pm. Now I'm checking the progress Of my vehicle, no work was done .I left the property to take care of some things. @3pm I received a text indicating that my vehicle was Ready. Once I returned, I asked who Christopher was, stated who I was, and he Just told me to go see the cashier, and never Told me what was wrong or if they were able To find anything wrong. I will not be supporting or returning to CARSON NISSAN read more

Let me start by saying that not everyone experiences dealing with a car dealership is good nor pleasant. So here's my; For Christmas, my wife wanted a 2023 Nissan kicks, so I did my homework looking for the "best deal" out there. So I drove to Carson Nissan. I got there , walked through out the lot, and found two potential vehicles for my wife. I saw Vanessa (sell agent) and we starting talking about what I was looking for; car,price,color,futures and APR. Went for a test drive and 75 minutes later I was out there with my wife new car. Vanessa and Janet(sell manager) helped me out with the process and made everything smooth and pleasant. God put the right people to help you with the things you need in life and something the wrong people and that's why dealership get either good or bad reputation. I do recommend this dealership to you and my family ,Go see Vanessa and Janet over at Carson Nissan for your next car purchase and if you do, tell them I send you.just kidding! They'll help you out. Remember, respect and a good attitude is a two way street. Be positive and respectful and always put God first and things will go just fine. Thanks again to the whole team over at Carson Nissan. till next time, drive safe and God bless you all . read more

Carson Nissan - wifee new car. - Car Dealers Near Me - Carson, California

If I could could give a zero star I would I am in the market of a new suv sales person was just on the computer as I was walking away he approached me and ask me if I need help but I was walking the show room ten minutes never left his computer read more

Carson Nissan - Me leaving to another dealer - Car Dealers Near Me - Carson, California

Worst dealership I have ever been to. They will out and out lie to you. And when they know they have been exposed, they have no problem trying to make it seem like you were the ignorant one. DO NOT DO BUSINESS WITH THIS DEALERSHIP...unless you are ready to deal with more problems, then their car will give you! read more

I picked up a car from them for a friend who is a wholesaler. I just called ahead of time to make sure the car was ready and head right over. I spoke to the lady in the front desk and asked me to wait a few minutes. I was able to grab a bag of free popcorn at the reception area and made myself comfortable. The car was ready in no time, and I was able to drive home... with my popcorn. read more

5 out 5 would recommend. Car buying process was easy and transparent. Will bring back any future referral I have.

They false advertise vehicle prices. I viewed pictures of pictures of an suv with the mileage and year. The vehicle was advertised as $24k, once I got there the sticker price was not what the actual vehicle price was before aftermarket parts were added. I felt that this should have been included with the advertisement read more

These people still believe they are in the pandemic! They advertise their cars low only to add $5,000 worth of junk fees! Even on used cars!!! Pathetic! The sales manager called us ignorant! Just because he didn't like the all cash offer we made him. My friend owns 4 properties free and clear! He's obviously not "ignorant "! How many properties do you own Sales Manager on Saturday 3/16? Skip this dealer! Trust me! Don't waste 2hours of your valuable time trying to remove those junk fees! They feel they're entitled and you should pay their pathetic fees ! I can't believe these guys still run a business like this!! STAY AWAY from Carson Nissan!!! read more

Name and shame for this dealer price gouging. Enquired to buy a Nissan Sentra that MsRPs at $22k Cash buyer, their proposal had a double markup with. A "base" price of $29.6k, + $5k worth of bs added dealer extras Dealers need to get a reality check or go bust. **** replying to response below **** Market gouging is market gouging especially with thousands of dollars worth of BS overpriced dealership add ons. This is why people hate car dealers. read more

Don't bother. Carson Nissan uses classic bait-and-switch tactic. They will not honor their advertisement on their website. Very deceptive practice. Website had vehicle price listed as "Selling Price". The words "Selling Price" are right next to the dollar amount. However, they will not honor it and had the vehicle marked up with their additional dealer markup and was requiring the purchase of the dealer installed accessories as well. I got them to remove LoJack from the cost and remove the additional dealer markup. However, their GM came back saying that LoJack is mandatory and reneged on the deal and increased the price. No deal. Pass. As I was walking out I mentioned to the sales associate that they're lucky they don't hear from lawyers to which he responded that they have had plenty of lawyers contact them already. read more

Carson Nissan - Apparently, the words "Selling Price" on their ad means nothing. - Car Dealers Near Me - Carson, California