Very very quick response and was the best price quoted. The young man was polite and funny. He also…read morehas a history of mechanics work from working on jets to building and rebuilding cars and motorcycles. He may even be able to understand the problem with your car. He did with mine. Mine was a simple replacement of the battery connector. Thanks again

I got a flat while hiking in Sedona and couldn't find my jack so I called Dean and he came out…read morewithin 5 minutes! Absolutely great dude, and great price. Had my tire patched up and my car back on the road in no time. Can't say enough great things!

My vehicle was picked up after am accident and the last thing did before left was close the bed…read morecover because it was raining. Well 2 days later came to tow company lot to sign paper work for insurance and pick up personal property and we realized the bed cover was gone.

I got a very rude card in my car about where i was parked. Unfortunetly, i have to park in a very…read morelimited parking area. I was allowed to park by the company in a certain area when I can't find parking. I got a card while parked in the spot I was given permission to park, which this Alpha Towniby company doesn't even own. Before they place these notes on cars they need to make sure it's actually on their property.

Great company, cannot recommend the enough! They were extremely helpful and accommodating and…read moresupporting, they made a challenging day (water planing and crashing on the I17) easier than it could have been. Driver Don, owner Danny and office manager Amanda were all wonderful! Thank you so much, all of you.

We hit a big bump going north on Interstate 17, going about 70 MPH around a curve. Looking in the…read morerear view mirror revealed that our cargo trailer was swinging left to right behind our RV. The trailer and RV were only held together with the safety chains!! We had Roadside Assistance (Agero) through Progressive Insurance, but after being stranded for 3 days waiting for a tow previously, we decided to attempt to solve this ourselves. After struggling for an hour, a little white van with flashing lights pulled up behind us, and a smiling man, Dan got out and asked if we needed help. Within a few minutes he informed us that we had too small a ball on our hitch (our mistake after taking one off 6 weeks earlier so we could be towed, and putting the wrong one on!). His son Brandon quickly remedied the situation, and after a seemingly small amount of money exchanged hands, they helped us safely back on our way, thanking God and counting our blessings. If we ever break down again, I hope it is within Firebird's territory!! They are competent and go above and beyond!!

We just drove a rental car into Red Rock Auto Center for an engine oil light during a vacation. On…read morethe spot, they just had me pull into a bay, check the oil level and refill a quart that was short, I insisted they charge me but they declined. Even made up a receipt for our time and gave a balance of zero! Too kind, very rare these days, and we're so grateful to the Red Rock Auto Center team.

No, I do not recommend this shop. No I will not be returning…read more I made my appt a week in advance. I was a repeat customer. Matthew quoted me a 2 hour window for repairs to be completed. Except when I dropped my car off at 10am, they didn't tell me that they didn't even have the parts to do the job. I left on foot and when I walked back to the shop at noon to pick up my car, that's when Matthew told me they didn't even have parts yet. I was then told the parts wouldn't be in until 2. When I called at 3 and they still hadn't arrived, I requested my car back. As soon as I told them I was on my way to get my car, the parts magically arrived. When I asked Matthew why he waited until That Morning to order parts, when the appt was made a full week before, I got 2 answers: "because everyone showed them in stock" and "I have to pay for those parts when I order them". I'm confused, if they required a deposit to pre-order ball joints, they should have told me when I made the appointment. So, a 2 hr repair turned into 71/2 hours. They absolutely should have told me at 10am that the parts weren't there, and they could not possibly complete the repairs in the quoted time, so I could then have made an informed decision to reschedule my appt for when the parts were actually on site. They really dropped the ball. The only reason I gave them 2 stars is because they did, in fact, complete the agreed upon repairs to my car- I think. Competently, I hope. Time will tell. Oh, and to add insult to injury, my car smelled like cigarette smoke and there were 2 big black fingerprints on the inside of the driver's door.

James is the man. Called for a tow he jumped my car got it running saving me some money and no tow…read moreneeded. He is personable and easy to deal with. Great job saving me some money. Can't beat a good value. Tow turned jump for the win.

Locked my key inside my car so I reached out to Stix for help. Brian was ELITE! He arrived before…read morethe eta and got straight into it! He was friendly and efficient. Very satisfied with the service :)

Nick and his wife are amazing, super friendly and responsive. We broke a leaf spring on our trailer…read moreas we were coming through Flagstaff. Nick was very communicative with time frame to reach us and replace the leaf spring. We are back on the road!

A lot of what you wrote in response was very inaccurate including travel times and my…read moreaxel/spindle/threads being bad. You took advantage of me before the holidays and that's all I want people to know. I wasn't going to respond to your response on Yelp but the fact that it's now been over a month and you still refuse to send me a detailed invoice and the fact Nick decided to immediately text me after my initial review threatening legal action and bringing up my military service which is completely unrelated says all without me saying anything further. I gave your company over a month now to send me an invoice and I would have ignored Nicks unprofessional, unprovoked threats, and belittlement over my military service but I can't look past it any further. Here are screenshots of what he texted me immediately after my first review, something I believe everyone will want to see before doing business with your company. For everyone seeing this I spent many years in the Army and I'm a combat veteran so I'm not sure why Nick decided this was relevant to text me when all I was asking was for an invoice so I know why I was charged such an obscene amount. If the invoice looked correct I would have deleted my initial review and went my way but I know that wouldn't have happened which is exactly why he still refuses to send it, something I'm owed as a consumer. I will be disputing $350 of the $946.49 charged to me and will be contacting the BBB over the unprofessional texts that were very unnecessary and unprofessional. These screenshots say a lot about Nick and your company's character.