I was provided excellent service on a recent shopping trip! I selected a holiday gift but the…read morestore did not have the size I needed. The salesperson offered to look it up and order it for me from online. I did not know this service was available. I was happy to be able to get the item that I wanted. It was received a week later. Great service during the busy holiday season.

I was in the area so I came in to take a peak. There was an additional 70% off sale sign in front…read more I tried on several things and decided to purchase a few. The cashier was friendly and I was on my way. When I arrived home I realized that I hadn't been given the correct discount on my purchase. I called and the same cashier answered the phone. I explained to him the discrepancy and he apologized saying, "my bad, just bring the receipt next time you come in and we will take care of it." I'm used to J Crew's usually great customer service so I didn't think about it. Fast forward a week, and I returned to the store. I walked around the store and shopped a little more. I tried on a few things that didn't work. As I was walking around I spotted a pair of shoes I really liked. I tried them on and decided I wanted them. They were marked down and in an area where there were additional mark down on sale item signs. When I got to the counter, I explained the situation with the previous cashier and the woman (Krystal) at the counter said to me it was not on further sale at that point and she stated the day that sale started. I pointed out to her that that was the day that I was there and it was on my receipt. She begrudgingly agreed acting like I was in the wrong. She then rang up the shoes which came up as a higher price than originally marked. When I questioned her about this, she said they were not on sale. I had to physically show her where the basket was that had the shoes in it and she still did not want to give me the sale price. There were multiple shoes in that basket, including another pair of the ones that I got. It was one of the strangest most disappointing interactions I have ever had in a retail store. It felt accusatory, as if I was trying to pull a fast one. I'm not sure what the issue was, but I won't be in again anytime soon. If I do decide to return, I will throughly check my receipt before I leave and you should too

Very clean looking and well organized, but the customer service is lacking here. I stopped by to to…read morelook a the cute selection of clothes, I was never greeted or acknowledged by any of the workers. I usually find clothing I like here that won't break the bank. There are many other great places to shop at this mall that appreciate my business and have a lot better service.

Lost my receipt and had all the tags but multiple cashiers would not help me out. 7 day old…read morepurchase but luckily, Junior was able to assist me and recognized that the clothing was unworn , in original bag, with tags and saw my bank transaction for the exact purchase. He was able to offer me a solution and for that, his willingness to solve a customer's misfortune was much appreciated. Thank you Junior! May you continue to be a problem solver and great customer service provider.

This location has stepped it up recently. I've been coming to this location for years and it was…read morealways sort of meh and underwhelming. This past year or so I think they've really improved. The store feels a ton cleaner and way more organized. The employees are definitely a lot nicer, although they never seem to be around the dressing room. They have a good variety even for being a smaller sized location. Prices are on the higher end of average but I still think you're getting decent value out of your money.

Please improve your customer service. My daughter asked for assistance with a dress. The employees…read moreasked her to wait while they proceeded to engage in gossip. While my daughter waited another 10 mins for help. Unacceptable customer service.

Super cute and clean store with a lot of Asian, kawaii merchandise which will drive any person the…read moreneed to look at everything. And that's exactly what me and my sister did. With Kpop type music playing in the background, it really set the tone of the store. There were many kinds of Asian snacks, plushies, bags, etc. Great place for gifts.

Very clean store and looks well stocked but pricey. My daughter was in love with all things but…read moregiven prices, we left empty handed. We looked at their snacks too but none were vegan friendly. It's similar to Daiso (next door) but with more themed items and more toys and trinkets and less houseware items. My daughter liked this store but it wasn't for me.

Love HT! This is my go-to place for pop culture stuff, especially shirts and jewelry. They also…read morehave purses, hats, vinyl, Funko figures, etc. Some of the pieces I get the most compliments on came from Hot Topic. Things like Coraline, Ghost, and Deadpool. They have a great rewards program, even giving you a $5 reward for your birthday. I just got $23 worth of merchandise for $2 because the clearance was Buy 1, Get 2 free, and I had a $5 reward to spend. The staff is friendly, and check on you to make sure you've found what you were looking for. They also have a location of their sister store Box Lunch in the mall now.

Excellent customer service from the two associates when I visited…read more Came in and picked up my online order. Very convenient. Very friendly staff. The store was organized and had all sorts of things available for sale. A large selection of all things that were all value priced. I wouldn't hesitate to visit again.

My wife always comes to appreciate the service this location offers, along with the variety of…read moreitems she has the option to choose from. Plus there always seems to be deals every time we come here which helps considering the price of any goods these days. As long as my wife is happy, then so am I.

Went into the Escondido mall store today to get a gift. There was a sign that said "free fine…read morelotion with an eau de parfum purchase." I got a gift pack and the lotion and the cashier called over the "manager" Heather after the free lotion did not come up. after reading the sign with me, She said that is just for "single items, not gift packs." Nowhere did the sign say that. I was still in store when she went and pulled the sign. Not good customer service Heather. When VS makes a mistake, honor the price and make a happy customer. You have lost my business.

I love Bath and Body Works, the perfume and skin products always smell amazing. This is a somewhat…read morenewer location, it's well organized, clean and conveniently located so I don't have to drive to BBW at the mall and deal with parking and crazy holiday shoppers. The staff are helpful here, but it can get really busy and sometimes there may not be enough workers to help out with any questions. Their holiday displays are always really cute, and their semi annual clearance prices are amazing. Finding gifts here is super easy, and it's fun trying out all their new scents.

This was my first time coming to this store. I made a few pick up orders so I didn't walk through…read morethe store but wow, right when I walked in all I could think was how spacious,organized clean everything was. I usually go to the one at the Carlsbad mall and the store there is small and everything is just crammed in so close. I'll probably start shopping at this one just because there's more room and it doesn't feel overwhelming.

Really liked the customer service at the vans store so I decided to go back and purchase more…read moreshoes, Dieter was very friendly and helpful with me and my daughter. I really appreciate the way this store operates and the way they treat customers. I will continue to shop here and speak highly of the customer service. Way to keep me coming back for the great service.

Excellent customer service and great selection. They were very helpful making sure I got the promo…read morediscount and helped me order a pair online as well.