I ordered a bracelet for my Ballon Bleu watch from this location a few months ago. The service from the representative was awesome. Even the gentleman who was near the door was nice as well. The value for all of their items are always on point. I would definitely go back to this location and purchase additional items later for the family. Cartier remains my #1 favorite store that I have purchases from followed by Montblanc at a close 2nd. read more

I am writing this review to the Ala Moana shopping center Honolulu, HI location. I waited for at least 3 weeks for my repair appointment to come. Which was today January 16th at 11am. My husband and I are very busy people and our time is something that we can't get back. My husband went to their location to find out that they couldn't take my Juste Un Clou bracelet in for repair. I am furious that no one in their team communicated with me or my husband about cancelling my repair appointment. You would think someone who purchased more than 25k worth of items with Cartier they would treat you with a little respect. I am extremely disappointed with all of their sales Erika, their "assistant manager", and everyone who works there. In addition, with this location I had to switch my sales representative twice because the first person who took care of me when I bought 3 items, (two love rings and a Jus In Clou bracelet) again failed to communicate with me when my items had arrived in their boutique. I would not recommend this location at all. My favorite location is the one in Las Vegas, Nevada. My sales representative Lucki till this day helps me out with anything I need. read more

Cartier - My stacks. - Jewelry Near Me - Honolulu, Hawaii

Kevin is always top notch customer service. He is the reason I shop at cartier. And the only person I will buy from. I'm sure others are professional also but for me, Kevin goes above and beyond. Thank u cartier for having him as an employee. read more

Cartier - Jewelry Near Me - Honolulu, Hawaii

Nadya is TRULY the best. My husband and I walked in "just to look" and Nadya was patient with us. I know exactly what I like (and just as confidently can tell you what I do not like), and Nadya was patient with me as she pulled out various options. She's also very knowledgeable. One look at my wrist and she knew exactly what size would fit. The bracelet I ended up wanting wasn't available, so she got my number and promised to try and find it for me at another location. I came back 2 days later to look again and visit with Nadya. I couldn't get the bracelet out of my mind, even though I didn't even know what it looked like on my wrist--I had only visualized it in my mind as my size wasn't available. Nadya worked hard to order a bracelet for me and had it shipped to me. I LOVE my new bracelet and am thrilled that Nadya worked so hard to get me exactly what I wanted, down to the little paw prints engraved along with my dogs' names on the bracelet. The reviews are true. She is super legit, patient, and friendly. Definitely stop by if you are in the market for a new Cartier piece....and also stop by if you're just looking (like we were)! You never know, Nadya may be able to help you find your perfect piece. read more

We were here celebrating our baby moon & had nice experience here as a first time Cartier customer. Made an appointment online in advance and was seen immediately, staff was friendly and welcoming. Our sales associate was informative and accommodating, especially considering how indecisive I was on sizing for my Love bracelet and also which style to go with. She provided gift wrapping since it was a special occasion, which was a nice touch. They were out of cleaning kits but she asked for my address to mail me one once in stock (it's been 2 months & have not received it yet, so will have to follow up). Overall the process was super efficient & we would certainly be back the next time we want to make a purchase while taking advantage of the tax rate. read more

Cartier - Jewelry Near Me - Honolulu, Hawaii

I don't usually shop the luxury stores that are the Ala Moana "first floor" (technically L2) experience - usually think of all of them as aimed at tourists, not for us locals. But, I had reason to venture where locals dare not and become a shopper at Cartier, and I was so pleased with the experience! The store is a jewel box, exactly what I'd expect of a "maison" that has been a fashion leader for a few generations. Entering can be a bit intimidating, at least for me, as I felt I needed an appointment, but when I described what I was looking for, it quickly shifted to amazingly attentive service and the aloha welcome I expect in my home state. I've only really seen Cartier online, and the cologne/perfume in stores, so it was wonderfully dazzling to see the watch and jewelry designs in person. Best was the service! I was welcomed to my "I'm just looking and want to learn" response to what I wanted to see. I had my specifics, and had opportunity to experience several options. It was fun. But, I was also on a mission. The next day, I know, or thought I knew, what I wanted, and set up an appointment so I could go full in on luxury shopping nirvana and Cartier did not disappoint. The ultimate decision was a great buying experience. I think I actually got great value on the pieces I decided to buy, especially compared to some of the other luxury options also at Ala Moana, and compared to different brands I've bought before. At this type of store, you also expect attention to detail, and that wasn't missed. But also celebration, and that was definitely delivered. As I said, hopping into this type of store isn't every day for me, but I highly recommend it. Cartier has classically perfect styles that are evergreen. And, sometimes you deserve a little bit more than the usual stand in line experience to buy the next thing. Go, buy some bling (I went watch crazy), have a little purchase celebration. You, or your loved one (and you) deserve it. read more

Ola Koyanagi helped us purchased Love eye ring and It was very nice and smooth transection. she was very courteous and friendly. excellent and fantastic services. I will definitely go back !!! read more

Cartier - Jewelry Near Me - Honolulu, Hawaii

Rumi is amazing! First time meeting her and it was like we were old friends. She is personable, knowledgeable and kept on top of updates for the piece I ordered. She thought about all possibilities and had back up plans to get my order placed as well. I will definitely come back to see Rumi when I need something at Cartier in Honolulu. read more

Really loved my experience at the boutique and the SA who helped me was so nice and informative on what I was looking for. I didn't feel rushed at all and we took our time looking different styles. She also let me try on different sizes and provided her recommendations on what would work best for me. The SA also took her time gift wrapping it. Overall I had an amazing time at this boutique! read more

I was recently vacationing in Honolulu and had to exchange my birthday present. I wanted to exchange the LOVE necklace for the LOVE ring with the 3 diamonds in rose gold. However, rose gold was not in my size but the yellow gold was. Rowena told me that after some time, the rose gold will fade and the ring will turn yellow gold eventually so I just got the yellow gold ring. Rowena was very helpful and sweet. The only issue I had was after we left the store, I noticed the ring already had scratches on it. I wish it was a "new" ring. read more

Cartier - Scratches on the ring I purchased. This was taken 20 minutes after I purchased it even before I wore it. - Jewelry Near Me - Honolulu, Hawaii

travis was amazing. His customer service beyond five stars had to get a repair done he was very efficient professional and the follow up was amazing. I will always love Cartier. Great product but great. Customer service is even better. read more

If you want top notch customer service, come to this Cartier. I made an appointment to browse a couple of rings and was immediately greeted at the door. Rumi was my sales associate and she was patient with sizing and gave me some really good suggestions. I'm glad I went to the store and not online because it's just not the same. I ended up buying a ring, not the one I thought I was going to like the most. I'm so glad Rumi showed me some other pieces. I'll definitely be coming back and buying a bracelet because of her! Thank you! read more

Cartier - Love band - Jewelry Near Me - Honolulu, Hawaii

First of all I would like to give a huge shout out to one of the best SAs I've ever met, Nadya. I've had my eye on some beautiful Cartier pieces for a while now. I debated wether or not to purchase online because of negative past experiences with sales associates at other luxury stores. I finally decided on making an appointment on the Cartier website to visit in store. Because of Nadya, I'm truly grateful that I actually went in the store to purchase an item on my wishlist. I've only met with her twice so far, but it feels like I've known her for a lifetime! Nadya is super friendly and personable. I didn't feel rushed at all during our interaction from viewing items to completing the transaction. If you can request to book an appointment with Nadya, do so! You'll receive an excellent, friendly and knowledgeable costumer service with her. Mahalos, Nadya! read more

I remember looking at trinity ring 20 years ago and finally for our 18 anniversary I was able to get it! I can't take my eyes off of it! Nadya , who was helping me with the purchase provided the most amazing service , I cannot describe how sweet and graceful she was, she created the most amazing experience that I will never forget and will always be grateful for, I truly feel like a part of my new Cartier family! read more

Cartier - My new precious - Jewelry Near Me - Honolulu, Hawaii

Erica is the BEST! I definitely have a Cartier obsession and am thankful to have met Erica since I'm new in town. She is so personable, patient, sweet and extremely responsive. Even if I send her a screenshot of something I've been eyeing she texts back so quickly of whether it's in stock and when I can come in to check it out. On Valentine's Day she was so sweet to give the cutest Cartier cookies and macaroons! I think the joy of shopping is truly heightened by how awesome an SA is! Thank you Erica read more

Cartier - Jewelry Near Me - Honolulu, Hawaii

I love the one-on-one service at this store. I was shopping for engagement and wedding bands, and Darryl just happened to have a walk-in available. Shopping with that level of privacy made me feel so comfortable and let us work really efficiently. Darryl was so generous with his time, showing me multiple rings and sets in different variations, letting me try them on and even photographing my hand for me. Great service! When the time comes to pull the plug I'll be back for sure. read more

Nadya made my day. She helped me purchase a beautiful ring and she was so patient and extremely helpful! Can't say enough about the wonderful customer service I experienced with her. I wanted to buy this ring for long time. Without her help I wouldn't have found the best size for me. I'm so thankful for her. She is the best!!!! Thank you so much I'll come back! read more

Cartier - Jewelry Near Me - Honolulu, Hawaii

This review is for Erica, who was the sweetest SA ever! Was visiting from CA and decided to treat myself. I was with a few girlfriends so we had booked an appointment ahead of time to make sure we were all able to shop together. I spoke with Erica via text prior to my app to give her an idea of what I was looking for. She was very prompt and professional. She had set aside a few sizes of what I was looking for to make the visit seamless. When I met her in person, she was so welcoming and nice. She made me want to stay there forever lol. She was funny and personable which I think is very important in this line of work. You can feel her genuine energy and that's she's not just trying to make a sale. Was back in Hawaii a few weeks later with my boyfriend, and stopped by on a whim. Didn't make a appointment as it wasn't in our plans to stop by but she happened to be available! We were curious about some rings and she went above and beyond to show us all types of styles and sizes. She had informed me on resizing a old ring I had which I had no idea was possible. Yet again, she made the experience so comfortable and took her time with us even though we had no plans to buy anything. She wrote down everything for us for future reference and made sure we walked out with all our questions answered. Definitely will make the effort to go through her for all my Cartier needs going forward. Also want to mention that all the employees were super friendly! Everyone was all smiles and just very warm which is a fresh breath of air especially coming from CA where most SAs are not very welcoming lol. read more

I LOVE great CXP and Cartier gets a 5-star rating very much based on Kevin Sugimoto's customer XP. My wife is all into jewelry and I oblige her the trips into places like this. However, this trip I was thinking about getting a bracelet...I never wear bracelets. The most I have is my Apple watch on. We had an appt at 2pm and just came from lunch and prior to that Hermes where I saw their new stainless steel link bracelet that I liked. I didn't pull the trigger (yet) because it was not a precious metal. Kevin was patient and listened to what my wife and I were interested in. As he demonstrated what Cartier had for men in bracelets, he picked up on the fact that I was looking to rock something "meaty." My wife was looking at the Juste Un Clou and he took a chance and asked if I think I could rock the bigger hinge version. I tried it on and I fell in love with it. I wore it for a long time, switched hands, and ultimately got him to package up the empty box so I could wear it out the store. My wife ended up doing the same thing picking up the smaller twist version of the Clou but with the pave diamonds in the nail head and tip. We were matching. Beyond that, Kevin took the time to show us several options as well as how to mix and match. Thanks to Kevin, we became Cartier customers and I'm now rockin' jewelry around my wrist. read more

Cartier - Juste Un Clou (hinge) - Jewelry Near Me - Honolulu, Hawaii

This is Cartier, so customers expect good service. Not here. They make you feel like you are not worth entering the store. Limited selection. read more

Me and my husband went to the store to buy a Classic Trinity ring for me. I was very impressed with the professionalism of a salesmen. He knew the history of the ring, was very knowledgeable about the products in the store and provided good customer service. We will be back during our next visit to the island. read more

I love cartier, went in to get wedding rings and bands and the service is amazing. Although I kinda expected more since you're dropping $$$$$ on there items, I also walked away with lots of wedding Catalogs, watches, etc. the service is great but I do get better amenities at other high end boutiques such as chanel. read more

Cartier - Wedding setup - Jewelry Near Me - Honolulu, Hawaii

I LOVE Cartier. My love affair first began when I was 15 and my mom gave me a Tank watch. I remember thinking at the time how classic, simple and elegant it was. I got my second watch as a college graduation gift-a sleek Panthere which I loved then, still love, and still wear so many years later. Over the years I've commemorated different events in my life with new pieces--a promotion, a birthday, just being happy, and many other times I wanted to remember. The pieces are stylish, elegant and modern. I expect to be wearing my Cartier till I'm at least 80....well, that's how I justify the cost anyway! Lol. Trendy comes and goes-but beautiful lasts forever. I've known Kevin at the Ala Moana location for years. And it is always such a pleasure to pop in and chat, play with the thought of something fabulous and be tantalized by the history and beauty that is Cartier. Love their new Clash collection. And guess what? So do many many people in the world because it is currently sold out! They will always do whatever they can to get what you want, repair and polish all of your beloved pieces. My eyes still light up when I walk into the store. And when I see someone else wearing a gorgeous piece, I feel like we are all members of an exclusive club of taste makers. Quality never goes out of style. read more

Everyone was very sweet and kind. Érica Au was the awesome associate that assisted me. She was very knowledgeable and helpful on deciding on the perfect sizing. Super great experience. read more

I've only been to the original Cartier in Paris and this was my first time going in-store in the states. I didn't have an appointment but the staff was so friendly and took my info down & I met with a sales associate immediately. Rumi is the absolute best! Rumi even knew all of the LOVE Collection pieces' prices by heart. Mahalo for the professional and kind customer service. read more

Went in to visit Kaoru at Cartier. She was so helpful and was able to answer all my questions. Even at the very end when I thought I might change my mind on the size of the ring she was not flustered. Such a great experience, plan to cost her again in the future! read more

Update: Spoke with Erin and customer service today per her invitation to call. While Erin was a good listener and offered a very polished but scripted response to my concerns, she was unable to extend any options to "make this right" based on her Yelp response invitation. So, in summary, I purchased an item, it was defective, I brought it in for repair, received no response from the company for nearly a month after I dropped it off, had to contact the corporate office for follow-up, and then received an estimate for repair equal to the pens value. Every agent I've spoken with regarding this issue simply thanks me for my concerns and assures me that they will share feedback with their superiors. Having worked in luxury service for many years myself, it is disappointing that there is literally no partnership with the customer to explore ways to "make things right." Note that I am not looking for (and have never asked for) anything for free from this company. I'm simply looking for a reasonable repair for a product that was supposed to last and didn't. Not a great experience. read more

I've been seriously thinking about buying my girlfriend something special for her birthday so I brought her to Hawaii and bought her a love bracelet. I didn't really have a planned day/time as to when I'll be buying her one, but It's for sure during this trip. We went to Ala Moana Center just to browse around the mall and popped into Cartier. I didn't realize you needed an appointment to go in, but I was glad they were able to accommodate us right away! Miwa was our chosen SA and she was nothing but helpful throughout the buying process. My girlfriend did not know her wrist size, but she comfortably provided us with different sizes to try on without any hesitation. She's very knowledgeable who has been working with Cartier for over 30+ years. I'm glad we were pointed out to Miwa! Made our first Cartier buying experience a special one! read more

Our experience with Miwa at Cartier was top notch. She assisted my wife with a wonderful jewelry selection and I picked out a pen. Doesn't everyone love something special ensconced in a red leather box?! Complementary water and much patience on the part of the customer service representatives. All you would expect from a luxury store. read more

Ala Moana Cartier is one of my favorite locations because of the customer service and the family-like ambiance that welcomes anyone no matter who enters the store. Buying jewelry in my family is a special, precious, and thoughtful experience that requires time and an abundance of love. Whether it be a graduation gift, an anniversary present, or a coming-of-age present for your loved ones -- I go to Cartier Ala Moana. Kevin, the perfect associate here, is who I go to for assistance. He is knowledgeable of not only the pieces themselves but also the history of the jewelry company and his explanation of each item is exquisite, charming, and gentle. I've come here for my first love bracelet, and I've been here for wedding band rings for my cousin's wedding as well. Most recently I came for my sister's 21st birthday gift and was saddened to see that her wrist was too small for the smallest size (16") love bracelet. However, a new style had been designed that could fit my sister'a wrist and he was more than helpful with planning the best way to surprise her in store. My family and friends continue to come to this location every year for that special moment. I hope you do too. read more

Cartier - Jewelry Near Me - Honolulu, Hawaii

Been a regular customer for quite some time now. Awesome customer service. Ask for Miwa. She's always helped me with all my purchases and has never let me down! Always attentive, kind, and accommodating. read more

Thank you to my sweet and accommodating SA Rowena. It was a pleasure experience purchasing my watch from this store. Thank you again for wonderful experience! read more

This review isn't about the brand; Cartier's reputation as one of the world's most prestigious jewelry brands is well known. This review is about the best sales associate I've ever had the pleasure of working with (that's anywhere, btw...she's got all of the luxury brand SAs beat!). Her name is Nadya and she's the reason why I'm now what Mollie Beck of Continue Good calls a "raving fan". Her service and support were hands down the best I've ever had. Here's our quick story: My son and I had stopped in to pick up a gift for my wife; we knew what we wanted and were already planning our next stop as we walked through the doors. I think I told my son "don't worry, this will only take 10 minutes, max." And then we met Nadya. Nadya listened to our request and then started asking questions I hadn't thought of. My son, enjoying his Cartier water and finding my "uhs" and "Idks" amusing, asked me if I still thought we were only going to be there 10 minutes. "It's okay Dad, Auntie Nadya is nice and we're right next to a Pokestop. I'm good." Nadya then took me on a journey of sizing, style...you name it, we talked about it. When I finally decided to pull the trigger, she assured me that if there were any issues with size/style when I got home, that she would be there to assist. And guess what? There was an issue because I got the size wrong. No matter; my wife returned in the next 48 hours and was swept off her feet by Nadya as well. So how do I end this? Nadya left me beyond happy and excited to write this review. I highly recommend you seek her out the next time you're at Cartier Ala Moana; she'll be the sales associate with the infectious smile and desire to make your experience as great as mine. Thank you Nadya! read more

I've been hounding the website for a couple weeks now and finally decided to go in and see it in person. I was a little nervous at first because of the reviews. I knew I was just going to be looking this time around and not purchasing anything so that would be fine if someone decided to assist me or not. But that all changed once Eunice came up to us with a very welcoming attitude. She's amazing. She helped us look at all of the Love Collection. I was set on the thinner band from looking online. But she insisted I just try out the traditional band and my boyfriend really preferred that over the thin band. Then we headed over to their bridal collection and O..M...G! Literally blinded by a .51ct diamond. All in due time... So we thanked Eunice and told her we'll decide on it and get in touch with her. As soon as we left the boutique, my bf wanted to go back and get it already. We had dinner in the food court then headed right back up. Eunice was surprised to see us back so soon. But trust me, working with her was so easy. She never pushed anything or rushed us in anyway. And her customer service that day also played a part with us going back to purchase their traditional Love ring in pink gold that very same day. I am over the moon and can't wait to go back for more. Thanks to my bf and a special thanks to Eunice for your amazing customer service. read more

Cartier - Jewelry Near Me - Honolulu, Hawaii

CARTIER TAKES THE CRAP CAKE In a mall overrun by uber-expensive Designer Crap, that few people can afford, Cartier takes the cake for the crappiest customer service at a designer store. During my time in Hawaii on this visit, I was shopping in many of the designer & non-designer stores for a simple slip case for my new mini-Canon camera, which I never found! To anybody with an eye for over-priced designer crap, it was apparent that I could afford their stuff, since I was either wearing or carrying stuff from Gucci, Rolex, Montblanc, & Louis Vuitton. What could have put them off, was that I was walking around with a cane and pulling a small carry-on, with wheels, behind me, but sorry, I am handicapped. After I hobbled in and hobbled around the store, they were apparently way too busy sucking up to some rich Japanese tourists, to even say something brief like, "welcome, we will be with you shortly". So being totally ignored, I continued to hobble around the store, looking for what I wanted on my own. What was especially galling to me, was that one Japanese couple, that were being fawned over while sitting very comfy & looking at expensive wedding rings, were being served some sparkling beverage and cookies, while I could not even evoke a simple hello, nor a confirmation of my existence from them, let alone a chair (or even a rock to sit on). Eventually, because of the total lack of attention, and lack of seating (I needed to sit down every few stores because of severe Neuropathic back/leg pain), I eventually gave up and asked the security guard if they had what I wanted. He helpfully suggested, that he did not think so and thus I finally left the store. Needless to say, they did not provide reasonable accommodation for my handicap. This unfortunate neglect seems to be quite common almost everywhere, but I had not noticed it before I was handicapped. I guess I have to ride around in a wheelchair, like I now do at airports, or collapse on the F'in floor, before most people will notice. More and more retailers, have removed chairs and anywhere to sit, apparently, in the name of profits. In a country that the demographics are increasing weighted toward the older crowd, it is absurd not to have at least a few chairs available for people who need them. Obviously, there needs to be legislation on this, because these retailers are too stupid and/or cruel to reasonably accommodate the elderly or handicapped. Who can even think of shopping while they are suffering? I did check out a number of the other designer stores and had a far better & more friendly reception at Hermes, Bally, Tiffany, & Salvatore Ferragamo. The customer service at Louis Vuitton, Montblanc and some others were marginal, at best. Even though I initially had great service when they first sold me a pen at the San Francisco Cartier, the follow-up on getting prepaid back ordered refills for the mini-pen was beyond ridiculous. It took several phones calls to managers at two stores, and a year, before I received the refills that I paid for. Based on this terrible customer service, I would mostly likely never buy anything from them in the future, even though the have some cool items and designs. I cannot imagine them fixing anything in a timely fashion, if lets say, a timepiece broke, let alone a pen! One persistent problem at some of the Ala Moana stores is the snotty & snobby attitude to those who do not look like the highest end customers, namely Japanese and other foreign tourists. This was also the case, way back in 1989 when I first moved to Hawaii, and lived just a few short blocks behind this shopping center, when I was a relatively poor UH student. I must have frequented the shopping center at least once a week back then, for at least a decade...so lets say I frequented the center about 500 times in my life so far. There were also some designer and local stores staffed by people who spoke poor English, had poor customer service skills, and seemed to be recent immigrants from Korea or elsewhere. If you combine this with the ridiculous tourist prices, the decay of the food court quality, neglect of ADA accommodation, and the hoards of tourists...it all degrades the experience of shopping at Ala Moana, which is obviously, no "paradise". I am sorry Cartier, but you have the dubious honor of making my "ARMPITS OF THE UNIVERSE" & "THE DAMNED" & "CRAP IN PARADISE" lists ...and may the lord have mercy upon you! read more

I love it to death I first walked in the store and was like I'm gonna buy that tank x l solo and then a year later i came back and bought it. read more

Cartier - Jewelry Near Me - Honolulu, Hawaii

My husband and I wanted to get something special and memorable about our trip to Hawaii. We thought getting some Cartier rings would be a perfect idea. I personally always feel intimidated going into high end boutiques, due to previous bad experience. However, we were so relieved when greeted by Nadya. She made the whole process of choosing and then trying something that both my husband and I liked so pleasant and fun. We were able to try everything we were interested in and not feel rushed. Nadya made us feel so welcomed, showed us many different options, she was so attentive and showing genuine interest in helping us find our perfect Hawaiian gift. read more

Ohhhhhhh love at first sight! My husband surprised me on a birthday get away to Hawaii!!! He told me to choose a gift there and I've always wanted a Cartier love bracelet , I also love the story behind the love bracelet so I walked into the store very excited and with dilated pupils!!! At first I was like a kid in Disney land ! I was just surrounded with beautiful jewelry !!! A very kind sales person approached me and her name was Nhi nhi , I asked her if she had the love bracelet in stock and she said yes!!! She was very patient with me, it's my first Cartier jewelry and I just wanted it to be perfect! She made me try on different pieces as well ohhhh that made me more giddy! Something to look forward to ! We ended up getting the gold love bracelet and I couldn't be happier with my gift!!! Nini told me that she'll ship my order and when it came it was just so perfectly wrapped!!! I love the whole experience of walking into the boutique and purchasing my gift on my birthday!!! Nini gave me such a wonderful experience and she was very nice and so patient!!! read more

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I've always wanted a piece from the Love collection, specifically the Love bracelet. I already own a YW Love ring and my experience was "ok." I walked into Cartier just so I can get a shine service and while waiting I was looking at the Love bracelets. Wayne was the SA who had assisted me although I had no intentions to purchase that day, he was still very kind enough to have me try on and see which color I'd like. The size I had requested were very limited and he did not have much in stock but just a sizer to compare. I already knew which one I wanted and I had told him I'll come back during the holidays! He gave me his business card and had asked for my phone number in exchange to keep in touch. The holidays came around and just about a week or so before Christmas, I got a text from Wayne saying that color and size I wanted was available! He was able to put it on hold for me till I came in for my big purchase! He's very patient and will go out of his way to make sure you experience the best of service! We even got a complimentary Cartier sparkling wine to celebrate! Even, months after the purchase he'll keep in touch and if i have any questions or issues he's always a text away. He always replies and answers all my questions. He is definitely my go-to SA at Cartier. I also had a Love ring that needed to be resized and was told it may or may not be possible but that we'll leave it in the hands of the repair shop. My ring looked brand new upon return! The screws on the ring we're all aligned! During pick-up for my ring, Wayne was on vacation but had someone still provide excellent services and I was given lots of samples of their fragrances. I can't express enough how much Cartier is up to par with their service! Thank you so much Wayne for providing the best to your clients!!! I'm happy with all my purchases from Cartier read more

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Miwa is awesome... go see her! My husband and I went here to look at love bracelets when they first opened up in June after they reopened. We didn't realize we needed an appointment but they were very accommodating and saw us immediately. Miwa showed us the different styles & metals of love bracelets and patiently assisted us as we deliberated back and forth. She gave suggestions, was very personable, and accommodating. We made our first purchase that day. Fast forward to the other month, she sent us a cleaning kit in the mail... very thoughtful! We will definitely come back to her for future purchases. read more