They had exactly the car we were looking for, at a lower price than other dealers, so the hour…read moredrive didn't matter. All their staff are friendly and well trained in their method of selling. They are a no negotiation dealer, and have a few high price add-ons that they push including a high document fee and a cleaning and prep charge . We decided to buy and that's when problems started. Either the staff isn't well trained in using the computer program, or the program isn't a good one. Firstly, the contract was written up for the wrong car but with the right VIN. Then it took two hours to get a corrected copy. Then they put the wrong name on the receipt for the deposit. When we came back the next day with the funding, a small scuff on the car hadn't been buffed out as promised, so there was another wait. Would I buy from them again? I probably would give them a chance again. All in all, even the ridiculous no choice charge for what is basically a Scotchgard treatment, we saved between $2500-$3000.

They must not inspect vehicles because after buying a used car, the gas tank wouldn't fill past…read more3/4's. Took it back and they said they found nothing wrong so I have to pick it up and try again instead of them testing the problem. They wouldn't add gas to see the actual problem. Picked it up, took it to a gas station and it did the same thing. I moved it around a little and tried again and gas would flow but there's obviously an issue that they don't care to fix. Go anywhere else but here to buy a car. Also, why so many workers standing around in the lobby but I have to wait hours every time I have to come down there even when I have an appointment after checking in. Ridiculous.

I went in person to talk about the key and the general manager I believe came to me to talk…read morepersonally saying when I first calls in about the key not working he wasn't there and the sales person I was working with didn't have the authority to fix it without him there he offered to have a person come to my house and fix it for me free of charge and apologize for the situation he was very kind about it and fixed it quickly once I saw him. The person who came to fix my key was very kind and came the next day he finished quicker than the estimate given and ended up giving me a new key because the old one couldn't be fixed so now I have 2 keys. While the key person was there he also did my moms key he ended up discounting my moms key he gave her and he was very sweet I'm not 100% sure why he discontinued but he was very sweet and we appreciated it.

We purchased our 2021 Kia Sorento from another dealership just 5 weeks before. The check engine…read morelight came on. We were, or course, very concerned and took it to the dealership we bought it from. After 2 days of waiting (and some pressure from the sales manager) we were told that they could not fix it and we needed to go to a Kia dealer. We were lucky enough to take it Earnhardt Peoria Kia. Alex, the service advisor, was great. He said that the problem diagnosed by the other dealer was under warranty and could be fixed. Also, there were several recall issues that had not been addressed and they would also fix them. He did say that it could possibly take a day or two. Well, 5 hours later he called to say that everything was done and we could pick up our call. One of the technicians (I wish we had gotten his name) was able to work on our car. Thank you so much to both of them. After the poor service we had received from the other dealership this was amazing customer service. From now on this is where we will be bringing our car.

Great, clean service centre. Went for my first service and it is so easy and seamless. A very comfy…read morelounge with tea/coffee snacks arrangement for customers waiting for their car service to be done. Loved it.

Overall, my experience has been great, from purchase to maintenance. It's nice to have a…read moredealership you can rely on for all facets of auto ownership.

If you're looking for someone who actually takes care of you when buying a vehicle, go see Dallas…read moreGermundson at Sanderson Ford. We've been buying both our company and personal vehicles from Dallas for the past 6 years, and there's a reason we keep going back. He's honest, straightforward, and never once makes you feel pressured. He actually listens, understands what you need, and makes the whole process easy. Most recently, he helped us get into our 2025 Mustang Mach-E Premium, and as always, everything was smooth from start to finish. Good people are hard to find in this industry. Dallas is one of them. If you want someone you can trust, he's your guy.

I've started to come to this dealership for service and the manger there is a 10 start and thanks…read morefor going over and beyond to keep your dealership ship a soiled location . They help you like a small family owned dealership and have the best services.

'Everything! Steven is the go to guy for service he had ny car back to me in less than a week!…read more Master cylinder hydraulic system went bottoms up, he replaced it all and fixed another problem. They have been fair with everything i've had fixed. Its a 2004, so its bound to have some issues. But its a beautiful car, I'm happy as can be! I am not someone who gives positive reviews to someone who I think has ripped me off. This is my 3rd car purchased @ autohouse. I will go back for my 4th car. Its all about Loyalty. 'Anyone who has problems with anyone @ Autohouse, imo, has an attitude and needs to adjust it because these people are here to help you!

Dishonest and Unprofessional from Start to Finish!…read more My experience with Auto House Tempe was extremely disappointing and frustrating from beginning to end. I encountered misleading advertising, pressure tactics, and a complete lack of professionalism from the salesman (Grant), the manager, and the finance department manager. The vehicle was advertised on Cars.com at a low price, but once I arrived, I was told that price only applied if you had a trade-in and financed through them. They claimed Cars.com is a third-party provider and that they "couldn't include the fine print." That alone felt deceptive. On top of that, they added $1,700 in mandatory upgrades that were not disclosed in the advertised price. These upgrades were not optional--you had to pay them, which significantly changed the real cost of the car. During my first visit, they pressured me to sign a deal based solely on a monthly payment. I was very clear that I wanted to negotiate based on the advertised price, not a payment. After a lot of back-and-forth, we finally reached numbers I was comfortable with. When I returned for the second visit, they demanded a deposit before providing full, detailed paperwork. I have never purchased a car where I was asked for a deposit before reviewing the complete deal--this was a huge red flag. They also required signing an "as-is" agreement. I asked reasonable questions: * What happens if I drive off the lot and the car turns out to be a lemon? * Is there an inspection report? * Is there any base warranty? The manager assured me yes and promised to email the inspection report and warranty details the next day. It has now been five days, and I've received nothing. I also texted the salesperson and got no response. I recently moved here from California, and I can confidently say this type of business practice would never fly there. I'm shocked this dealership is still operating the way it does. Buyers should be extremely cautious. Do yourself a favor and do not go to Auto House Tempe.

I just recently purchased my SECOND vehicle from Autohouse. Trevor Skoro kept us in the loop of…read morenew vehicles that came in and when he saw something he thought we liked he messaged us and by the following Monday (it would have been sooner but our schedule was weird) we had a new car! Great deals, great cars, excellent service!

Ryan was the salesman. I came to purchase a car here. I wanted to do a trade in but owed about…read more$10500 & wanted to finance a car at a dealership who would pay iff the whole loan. They wanted to pay off $8k of the loan. I told them no i would keep looking around at dealerships. He told me he was going to see what he could do. He Came back saying the whole $10,510 was going to be paid off. Now that i have look over my paperwork and only 9k was paid by them. I called them to cancel the service contract which is the warranty, because they added it without my consent. They not once said it was going to add $4530 to my car loan. I reached out to them & they told me its non refundable, mind you its been 16 days since i purchased the car. Be careful with Olivia she was the one who added it to my loan not once she told me it would add $4530 to my car loan. STAY AWAYYY!!!!

Just the best car buying experience in my 60 years. Nice…read morepeople no bullshit no upsell no hassles with extras or warranties. Also knocked 1k off to help with tax and license.

Bought a 1998.5 Dodge Ram 2500 from Lee Blanton. He informed me his diesel mechanic would do a…read morediagnostic and send me the report. After a clean report and a replaced lift pump, the truck was shipped to me. When I received the truck, there were issues galore, including not being able to start it. All fluid levels were low, including the oil, power steering, and brake fluid. I took the truck to a real diesel mechanic that did a real diagnostic and informed me that the ECM and VP44 would need to be replaced, totaling around $5,000. After checking with Lee, I agreed to have the truck fixed. You might think Lee paid me for the fix to the broken vehicle he sold me, but you'd be wrong. I received a total of $2,500 from Lee (an admission of fault) and was told that it was more than generous and all that he was going to reimburse me for. After trying to get in touch with the "boss", Lee informed me that it "doesn't go any higher than him". I would avoid this dealership at all costs and be extremely careful with trusting anyone who works there. My truck ended up costing my 27% more than I had expected because of this issue. The diesel mechanic they use is either complicit in this or is totally inept.

Worst experience ever didn't get any help. Front desk guy wasn't trying to work anything out I was…read moretrying to cash him out with all CASH but since I look young I guess he thought I got no money

my husband bought a vehicle from these kind folks today. He came home and was just super impressed…read morewith the whole staff. I felt it was necessary to publicly say "well done! " we still have kindness in this world after all!!