Mario in service is the reason I'm on my 4th Audi. When you find great service you stick with it!!!

RECORD EVERYTHING. GET EVERYTHING IN WRITING. I have never experienced such dishonesty in my life. I have bought two vehicles from Dominion and both times were ugly and deceitful. I will never own another Audi. read more

Above and Beyond Service at Audi Dominion! I can't say enough good things about my experience at Audi Dominion, especially my service advisor, Richard. I hit a curb and had a blowout, and since it happened on a weekend, I went to Firestone thinking I just needed a new tire. Big mistake -- they did a poor job, charged for services that weren't done properly, and completely missed that my wheel bearing was damaged. Once I took my car to Audi, Richard immediately took charge. He found the real problem right away and even helped me work with my insurance company to file a claim. When Allstate started dragging their feet and causing delays, Richard didn't let it slow him down -- he came up with a quick solution that got me back in my car much faster than expected. What really impressed me was the follow-up. Richard called after I got my car back just to make sure everything was perfect and that I was happy with the service. That kind of care and attention is rare. I used to take my car to BMW, and the difference is night and day. At BMW, I always left feeling like I paid way more than I should have, with extra "recommended services" that didn't even relate to my issue. Audi Dominion has been the opposite -- they've been honest, transparent, and have actually saved me money both times I've been there. Richard and the team have definitely earned a loyal customer. When it's time for a new car, I'll be heading straight to Audi Dominion. If you're looking for great service and people who truly care about doing things right, this is the place! read more

********************** Update: In response to the dealership's reply, several objective issues still contradict their claim that the service was performed: - Service reminder was never reset. This is a required step in every Audi oil service and the reminder would not now be appearing when I start my car if the work had been completed. - Windshield washer reservoir was empty despite the dealership stating all fluids were topped off. This has never happened in any prior services at Audi Dominion over the last 11 years. - Oil was pitch black within 10 miles. Diesel‑specific sources (BITOG, TDIClub) and two independent diesel technicians confirm diesel oil does not become fully black until after a few hundred miles--not immediately. - Splash shield bolts were missing. The shield must be removed for an oil change, and Audi Dominion is the only shop that has ever serviced this vehicle. Bolts do not fall out on their own so they are the ones that must have removed them and did not reinstall them. The dealership referenced a "service video," but it was never provided despite promises to send it to me. The unreset indicator, unchanged oil appearance, empty reservoir, and missing hardware all point to the same conclusion: the service documented on the invoice was not performed. I stand by my review. read more

Tried to buy a 2024 Q5 over weekend...low miles, used...offered within a few HUNDRED of the arbitrary price (of almost 46K) set by dealer, to be refused my offer. Laughable sales manager to walk away from ANY Q5 sale right now with a lot full of new Q5s and Audi about to release a redesigned Audi to replace their lot full of new and soon to be outdated vehicles. Do NOT buy a new Audi off the lot from these guys (or anyone). Let the new model Q5 come out, it's going to blow the current body style, interior design and technology features away! New model will make current Q5 look 10 or 15 years old with 2018 technology. Bet the new ones currently on lot drop $10K+ once the 2025 redesigned Q5 hits the streets if you are intent on driving old technology! Also bet their salespeople wont tell you to wait on a new redesigned Audi Q5 purchase!!! From reviews and interaction Dominion is a lame dealership, so I am staying local with actual purchase, and definitely waiting for the newly designed Q5 to be released! read more

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usually don't leave reviews, but seriously, everything went sideways this time! I just moved from Europe to the US. Bought my first car here, and after a month, the Check Engine light came on (a $2700 fix). Then I bought a second car here with an extended warranty, and less than two months later, the Check Engine light came on again (an $1100 fix). And guess what? Both times it came out of my pocket, obviously! Still waiting for it to get fixed, no loaner car, asked them a bunch of times but nothing! Basically I have to take Uber everyday to get to work and home. Really frustrating, especially having 2 small kids and the car being the only vehicle in the family. This is honestly the worst experience I've had since I got in to the US. I'm never buying anything from here again, ever! Update: My car still isn't fixed... They totally tried to scam me with diagnostic fees, adding in charges and taxes! When I asked their manager if I'd still pay for diagnostics if I got the car fixed there, he said "No." But then they tried to change it, saying it wasn't diagnostics, just "store fees and taxes"?! And when I asked for an itemized bill, they just ignored me! When I showed up, no one would even talk to me, and no one called me back! So basically, I paid for diagnostics and went home with a broken car and the check engine light still on! I will attach some screenshots to illustrate the service I received. "Sending me photo from the calculator!" Audi Service read more

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Corey, Made my transition to Audi and my service epic! I wish he could be cloned. He's a representation of everything good or amazing with customer care. read more

Worked with Christian Gomez. Typical car salesperson. He took six days and multiple calls to get back to me and tried forcing me to spend an extra $2k in worthless, overpriced add-ons. To add insult to injury, he told me he might sell the car underneath me while paperwork is in the mail for me to sign (buying out of state), if we were to reach a deal. Do not get duped by this dealership and their overpriced tinted window fees and "Diamond" protection packages ($2k in "obligatory add-ons"). None of this is standard practice. Honestly, just go elsewhere. No shortage of honest Audi dealers with competent salespeople out there. The Yelp rating paints a pretty accurate picture of this subpar dealership read more

Audi Dominion - $1,499 "Diamond Protection Package" AKA Scotch guard + $499 tinted windows. This is an absolute ripoff - Auto Repair Near Me - San Antonio, Texas

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Took my Audi Q5 and Brandi Frizzell was my service writer not sure what to expect the technicians found what they were looking for and my car got fixed in good time Brandi made everything easy and very pleasant. Happy Customer and of course I will be returning. read more

I want to share my disappointing experience as a first-time car buyer at Audi Dominion. What should have been an exciting milestone turned into a stressful and unpleasant process. Following the purchase of my new vehicle, I felt a clear sense of coercion from the Audi team. Salesman Patricio, Finance Rep Anthony Garcia, and Sales Manager Bruce Benji made me feel pressured into decisions I now regret. Instead of feeling supported and guided, I was misled during several parts of the process. Additionally, throughout the duration of the buying process, I was at the dealership from morning to night sitting with Patricio. He assured me the purchase was going smoothly although I noticed multiple mistakes on the paperwork from the finance rep, Anthony. Unfortunately, Anthony's mistakes have caused me a great amount of stress, grief and confusion. After having my car for two weeks, I was coerced into going back to the dealership under the pretense of needing to "sign additional paperwork," only to get there and be told there was nothing to sign. Instead, Bruce made me aware of a mistake Anthony made throughout the financing process and wouldn't let me leave with my new car. Bruce lacked empathy and ownership of THEIR mistake. Rather than providing an apology and a solution, Bruce belittled me and made me feel ashamed and regretful for doing business with them. As a first-time buyer, I expected honesty and transparency -- not coercion or manipulation. I hope Audi Dominion takes this feedback seriously and reevaluates how they treat new buyers. No one should walk away from a major purchase feeling regret and distrust. #AudiDominion #CarBuyingExperience #ConsumerAwareness #FirstTimeBuyer read more

sold me a car that blew up after 5 months of driving and is way to pushy , salesman only care about commission horrible place of business

Don't give this dealer or Torrey McCloud your money - they won't work for it. Offered Torrey more than 95% of the asking price on a car and the response was 'we're too far apart to even negotiate'. Can't think of a lazier response from a sales person over less than $3k. If he'd simply said 'we aren't flexible on the price - would you like to buy it at asking?' I would have. Torrey and Dominion don't deserve your money. Emails unreturned. A sloppy CRM system that says 'I want to help you' or 'would you like me to...' signed 'Audi Dominion' - not even a specific name. And multiple CRM driven communications contradicting information provided to Torrey. Sloppy. Especially considering the fact this is a luxury vehicle line. read more

I've had nothing but positive experiences at Audi Dominion from purchasing my first ever Audi to servicing for routine maintenance. I've worked with a couple of advisors but this last maintenance I had Mario O. He was extremely helpful and friendly while maintaining the level of professionalism I expect from Audi. Kudos! read more

I normally don't leave reviews, but my experience with Audi Dominion has been so frustrating and costly that I feel obligated to warn others. I purchased what was sold to me as a Certified Pre-Owned Audi, trusting the dealership's assurance that the vehicle had passed a rigorous inspection and was in excellent condition. Fast forward less than 7 months later, and I've been hit with a $13,000 repair estimate from their service department. Yes, you read that right--$13K in repairs on a "certified" vehicle less than a year after purchase. This wasn't regular wear and tear, these are major issues that should have been caught and addressed before the car was ever put on the lot. It's clear to me now that Audi Dominion either misrepresented what qualifies as CPO or failed to do a proper inspection altogether. Either way, it feels like a bait-and-switch operation. I feel completely scammed. If you're considering buying a car from Audi Dominion, think twice. Their version of "certified" is meaningless, and their customer care after the sale is nonexistent. I trusted the Audi name to stand for quality and transparency--this experience has been anything but. read more

Steven Sanchez always makes my Audi Dominion experience good. He is the most helpful service representative I've ever had. Repairs for an Audi can be extremely expensive and he helps me decide which things are best done by priority. read more

Chris H. and John B. along with the rest of the Dominion Audi crew are amazing. From beginning to end the customer service was immaculate. 100 stars, hands down. read more

Used to do all my 10k service checks and tire replacements here because the service dept is great but finance dept sucks. Called to ask about the 60k service check I have due soon and it's increased drastically in price since the printed quote they gave me this time last year ($1100 to $1600). Tried talking to someone in the finance dept and for some reason he was unable to speak properly over the phone so I couldn't understand a word. Extremely unprofessional. Seemed like I was inconveniencing him w my questions. Anyway, called Audi north park and they were much nicer/clearer and quoted me $1200 so I'll be switching over to them. I suggest you do the same and avoid Audi dominion altogether. They used to be great but have gone downhill. Maybe due to change in staffing but I'm not longer spending my money here and you shouldn't either read more

Corey in the service department was personal, professional and helpful. He definitely went above and beyond.

Worst customer service! I bought a battery. Thinking I was doing the right thing for my car. Turns out it only lasted a year and guess what it only has a year warranty. FYI read more

I Really enjoyed my experience, here at Audi dominion. I also really enjoyed the help from Brandi she was very helpful and easy to comply with. read more

Bianca Cardenas was amazing, absolute professional. Audi Dominion service is hands-down the best Audi service in San Antonio! Once again, thank you, Bianca and your team for your impeccable customer service. Floyd and Jan read more

Well, two years later, they've dropped drastically with their customer service! I called on 2 February, spoke to the service manager, at least that's who he said he was. Told him about my Audi, which had just been serviced & (supposedly) had the oil changed at the end of October. I had it done before leaving the country for a while. The car was parked & not moved for over a month, in my garage. When I got in the car to drive it again, the oil light came on. I checked the level, & it was exactly where it was when I had taken it into the dealership. Not any more. Not full. Did not appear to have changed at all. Mind you, I did not recheck my oil after I take it into a dealership to be changed. Maybe I should've. Well, due to this, in 2 February I called & let them know the light was coming in & the other issues. He got snotty & spoke to me as if in was an amoeba. Told me it was "oil consumption." Explain how a vehicle that has not been driven consumes oil! He said he'd call me back. He did not!!! I waited a week. Two. Three. A month! I called back on 28 Feb to again ask for someone to call me back. (I've not been driving my car due to the light.) I was ASSURED someone, Marco/Marcos(?) Would call me back the next day, 1 March 2022. No one. Not a soul has reached out to me. Apparently they dgaf about righting wrongs. Their service SUCKS now. I haven't ever been told I'd get a call back, & then not hear a word. Not once, but two different times! I will be driving out there Monday & speaking to the dealerships manager. This is unacceptable. Take care of the customers that are good to you, treat us like crap too...and we will tell the world about that behavior as well. I prefer positive feedback, but in the case of Audi Dominion, they rank rock bottom of the book now. I'll move my maintenance to the shop closet to me in Selma after Monday. read more

We walked in wanting to take a look at inventory. Hector met us at the door and was phenomenal from the beginning. He was extremely patient, attentive and knowledgeable. We absolutely love that he wasn't pushy, but also wanted to make sure we knew what we wanted and that we were getting just that. Thanks a million to Hector! We ended up walking away the same day with a car at the PERFECT price! Ross in financing was also just as great. I love how comfortable he made us feel and didn't try to upsell us anything we didn't want. He was quick, friendly and also very knowledgeable. This was, by far, the best car buying experience I've ever had! read more

Audi Dominion - Auto Repair Near Me - San Antonio, Texas

This is my second Audi from Cavender. My first Q5 I had for 13 years, before deciding to trade it in for a new Q two years ago. The purchasing experiences were both great. Every year I took (and still take) the vehicles in to Cavender for their annual service. This is always a great experience. My current service manager (Corey) is always attentive and I always feel pampered. Thank you Corey! read more

The men I dealt with at Audi Dominion were professional, friendly, and super welcoming. Vincent was the man we dealt with in the beginning, and he was friendly and super knowledgeable about which vehicle we came in for, and was *FAST* with everything; straight to the point and efficient in every step. From greeting my family outside the door to helping my husband unload our trade in to the new car, he was there to help. Once our purchase was complete, Ross was there to help with all the final paperwork. He was accommodating to my baby and I needing to take walks during the paperwork process, and had the paperwork streamlined so my husband and I were in and out. Both the gentlemen even hunted down and made sure I had my Big Red Bow on my car for photos. read more

Audi Dominion - My new SQ5 - Auto Repair Near Me - San Antonio, Texas

Outstanding service from Mr. Corey Winfield and maintenance team at Audi Dominion! Corey and team just completed my 10K service on my Audi RS-5. She runs beautifully. They had my loaner vehicle ready, so I was able to get on my way quickly. Great experience! Thank you Corey! Keith W. read more

Just an annual service (oil/filter change) On 2022 RS5. Brought it in at the scheduled 7:00 am time and was greeted by "Noah". He was friendly and professional and got me checked in immediately. Kept me informed and my vehicle was done after about an hour. Grabbed a cup while I waited and there were no issues at all when the car was ready for pick up. Couldn't ask for more. Job well done! read more

Giving two stars because they seem competitively priced, (as long as there's no hidden dealer fees I wasn't aware of) and was quick to respond to my inquiry, Sabrina even followed up the next day.. on the other hand, I am 4 hours away.. and have two children. I asked Torrey if he could assist with getting me a ROUND ABOUT figure on my trade..so I could have an IDEA of what my car is worth to that dealership (we all know dealers are different and will give you different numbers) that way I can determine driving 4 hours with 2 kids. and spending money on a hotel for the night... If we were way off on trade, clearly I'm not making the drive, but if were close, id be open to the drive.. But it was REFUSED unless I came in... So if your an OUT OF TOWN buyer, who has a trade.. I would say don't waste your time here! read more

Corey Winfield went above and beyond to assist with my car repairs. He was proactive in securing approvals and always kept me in the loop about the progress. A HUGE thank you, Corey, for your amazing help! read more

We were ready to buy two cars and were very clear with purchase price expectations to the sales team before driving into the dealership. They asked us to come in to discuss and Robert with the sales team wasted our time by trying to play games despite our upfront communication efforts. We loved the cars and will likely be purchasing from another Audi dealership. This dealership has unfortunately lost our family's business for the foreseeable future. read more

Corey was our Service Specialist the last two times I've taken in my Etron GT for annual service and damage to my windshield and glass roof. Corey has such a warm and genuine personality with attention to details making both experiences stress free and smooth sailing. I am sure the other Specialists are just as great but I will be entrusting Corey for any future service needs. read more

Thank you for your response, Kyle. While I appreciate that the team is now working on it, it's unfortunate that it took a public review to prompt action. As a customer, I should not have had to go through so much frustration just to access my own service records. I expect full transparency and timely communication moving forward. Please ensure all records are provided without further delay. Thank you for your attention to this matter. read more

I have been waiting for months for a replacement back up light. The runaround I get every time I call and check is ridiculous. Left on hold until I finally hang up and when I call back, and finally get someone on the phone. No one has any idea when the part will be in. Ironically, while you are on hold you get to listen to a recorded message of what great service they offer read more

Shandan !!! Thank you soooooooooo much for making my experience so magical. I got my first car today, The entire staff was extremely welcoming; the first day I walked in i just wanted to test drive the car. He ended up going over some numbers with me and I called my dad in the parking lot asking him to convince me not to go back and buy the car without thinking. I took a week to think telling myself if it's meant to be it will. Sean kept in contact with me; even on his day off!!!! He texted and called me to see where my head was at, I knew I wanted the car so i didn't know what I was waiting on. Thank you to Shandan, Richard, Robert and Claudio! My experience was unforgettable! They truly have put together an incredible staff! read more

Audi Dominion - Auto Repair Near Me - San Antonio, Texas

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I had a good experience with Ty and his team. He was patient with me while I took time to find the right vehicle. Everyone I dealt with at the dealership was professional and helpful. For unforeseen reasons I was not able to take the vehicle, but plan to return to purchase a new car in the coming weeks. read more

Tiana was my service advisor and she was amazing. She went above and beyond to try and make my service as quick and easy as possible. The oil change and battery replacement was done super quick. Thank you for an easy fix! read more

I traded a new vehicle and put 8k down to be sold a lemon. I've only had the cars 13 days and now I'm having to take the car into to have motor and transmission taken apart because they cannot figure out problem & I will be with out my new vehicle for months till they can figure out the problem. I now have to have a rental that I have to very careful as if I was leasing vehicle.I strongly advise against going to this dealership. For eight thousand down I definitely shouldn't be dealing with a lemon. I strongly advise against going to this dealership! read more

Audi Dominion - This is the lemon they have sold me. - Auto Repair Near Me - San Antonio, Texas

This location has failed me time and time again. The only time I get a response is through a review. I think my 2019 A6 is a lemon and consistently has issues with sensors and MMI. I NEVER get complete answers or responses to the issues, just gas lighting. I drive alone long distances for work (I'm a female) and to have the safety sensors not work and the MMI to go out is unacceptable. I also purchased the tire and windshield warranty which is apparently a scam. Nobody can tell me why after 10,000 miles my pirelllI tires are shredded and I need a new set of 4 tires. $2,000 later still no answers as to WHAT is covered for the tire warranty. (Conveniently the "computers were down" for about a month before they could send or print me a copy of the warranty). I used to trust Audi and Cavender but the laissez faire attitude I get every time I bring my car is unacceptable. read more

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Corey is an amazing service associate upon my arrival he greeted me smile and made sure any concerns I had about my vehicle performance was addressed he kept me updated on the progress throughout the day excellent customer service down to the very last detail including arranging LYFT to take me to work in the morning and pick me up after work to return to the dealership when service was completed Thank you to the service technicians who completed the multiple point inspection and very detail video of recommended service. I am also very happy I requested the Full Vehicle Detail special , my two year old SQ5 looks brand new again ! read more

I'm so thankful for Stephen Sanchez. He is the best Service Advisor for me and my family. We are pleased with Audi Dominion services, by having Stephen there... but most importantly the trust and bond we have built with our service advisor. I seriously would not show up unless he is there. Nothing against the other Service Advisors at all. He is incredibly understanding, welcoming, and a true professional. Being a veteran with Chronic Adjustment Disorder he ensures to keep me posted and aware of every single step and/or what is going on with my vehicle! Thank you Audi Dominion for hiring a True Professional! read more