The experience was great and my customer service rep Miranda was great to work with.. Very very happy with my new MiniCooper :) read more

Carvana Washington DC - Car Dealers Near Me - Gaithersburg, Maryland

The worst experience ever, the process seem to be going well until time for delivery, my purchase was delayed 4 times in a two week span, and the reasons why were worse. Then when they finally delivered the car, it was completely un drivable and sounded like it was going to blow up, so I chose a different vehicle for a new delivery date then, yup you guessed it, delayed once again. Now I have to wait for the 23 of Dec, and I bet it will be another delay till next year, wasting money on rental cars to make it to work, and noone at carvana is helpful If you speak to Maya run, she won't even let you speak to a manager, side note DONT BUY FROM CARVANA, I EMPLOY YOU , read more

Sold my car to Carvana, the process is very easy and smooth. Everything went well except picking up process. I opted to have my car pick up. Got a text message the day before confirming my appointment would be 5:30PM, but the advocate didn't arrive until 8:10PM, almost 3 hours late. The guy told me he had no idea, nobody ever told him it should be 5:30. I tried to call Carvana while waiting, the CSR had no idea and ever no contact of the advocate so she couldn't get any updates. I am not complaining the advocate as he didn't know either. But the process could be better, at least provide the contact number of advocate for easier communication. read more

Horrendous. Absolutely horrendous. Next time I need a car I will either buy from a typical dealer or just walk. Very disorganized. Left hand did not talk to the right hand. Very difficult to talk to a person empowered to make decisions. The "chat" function is an abomination. The focus on texting/chatting is suitable for...well, nothing. So many dropped calls, so many dropped chats. I bought a car, and 6 days later am still getting calls from an actual person about a paperwork error. Odd that you DO get to talk to a person when it suits Carvana. As requested I downloaded a picture of the check I was using to pay. The day before, they were going to cancel the sale unless I sent them a picture of the check IN MY HANDS. A picture of the check at the bank was not adequate....they wanted to see it in my hands. On this case I was allowed to speak to a person...I told him that they could accept that picture or I would terminate the purchase. On the day of my sale to Carvana, I had three emails. One saying that my offer had expired. One that they would be there at 11, and one saying that they will be there at 2:30. The car I bought was....fine. One of the two key fobs isn't linked to the car. Traditional dealers really don't have much to fear from this model. read more

I had a great experience with the Carvana in Jacksonville, FL. The whole process from loan to pickup was super easy. Would definitely use them again. Staff was also helpful. read more

The process for purchasing the car was definitely less complicated and less delayed than the last time I bought a car from Carvana, however there is no delivery to my area so I had to fly and spend over $300 to go pick up my car. Then I drove off the lot and the tire started losing air pressure, there was a big bolt in the tire. Fortunately it was repairable but put my travel back home behind. Then on day six the heater stopped working, the shop that is contracted with Silver Rock in my area wouldn't even look at my car, I have to travel to the next closest shop, 2 1/2 hours away. Another shop said they won't deal with Silver Rock anymore because they have too much trouble getting paid. read more

I put my trade-in into the Carvana system. I wanted to buy a new car and trade-in my car. After 2 days of not getting a number for my trade-in I called into custom service where I was put on hold for an hour. The representative said I need to keep checking online. So I am still checking online days later. I think the issue is, it is a high-dollar Range Rover Sport Supercharged Autobiography car and Carvana does lower dollar vehicles and high volume. This is probable a great service if you are buy a care under $60,000. But if you want something more expensive, it is better to go with a dealer with a higher level of service. read more

Carvana Washington DC - The car I wanted to trade-in - Car Dealers Near Me - Gaithersburg, Maryland

Very low offer for my lie mileage SUV. Was offered more at the dealer. It all felt a bit sleezy. read more

I've had my car three weeks now and can't help but regret it. The initial buying experience wasn't great until I had to call a couple of times and FINALLY get someone that was willing to help and dis indeed help smooth out the rest of the buying process. Now, when I start my car a huge, thick cloud of white smoke comes out and the brakes are squeaking and guiding so I took it to one of the preferred shops and left my car all day just to be told there is nothing wrong with my car. This has been the biggest regret. read more

So easy to do. I went to web site and entered the details of my vehicle and I had a great price sent back to me. Once I agreed it was done and over with. Thank you Carvana for making this experience completely stress free. read more

Could not have been easier: handled all of the paper work and logistics online; a very fair offer for the car (well above what the dealer offered); pick up driver showed up on time; concluded the transaction in less than 20 minutes. read more

Extremely disappointed.......My daughter, "sold her" Honda CRV to Carvana. Agreed to the $200 pick up fee. Fully aware the vehicle would be checked prior to the agreed upon offer being deposited to her account. All documents signed and sent along to Carvana. The self proclaimed non-mechanic who came to inspect and pick up vehicle checked the codes and there weren't any He drove the car down the culdesac, said he heard a noise when accelerating, refused to allow me, her mother to hear the noise. Saying he had another appointment and didn't have time! He did have time to stand and argue just not to provide the courtesy to drive again. He came back with an offer of $1000.00 less for the noise which only he could hear. Became irritated and said take it or cancel offer. She cancelled. He said ok! See ya, I'll let my boss know. I then called him back and asked for bosses number. No reply. Surprise. read more

The Carvana associate who completed the sales transaction and picked up the car was extremely courteous and efficient. The exchange of the car and payment took only minutes and more than met my expectations. read more

i love it. all staff are here to help. they make sure you good to go. the car was in better condition than expected. read more

Carvana Washington DC - Car Dealers Near Me - Gaithersburg, Maryland

If you read anything, read this. THEY DON'T CARE ABOUT YOUR EXPERIENCE AS LONG AS THEY GET YOUR MONEY! YOU CAN'T REACH ANYONE WITH ANY POWER OR IMPULSE TO ACTUALLY HELP. NO MATTER WHAT I DID, I WAS NOT UNDER ANY CIRCUMSTANCE ALLOWED TO SPEAK TO ANYONE OF IMPORT, NOR GIVEN A NUMBER TO CALL OR EMAIL ADDRESS TO EVEN EXPRESS MY CONCERNS. THEY DON'T CARE AND WILL NOT HELP. PERIOD. I SPENT LITERALLY HOURS TRYING TO GET SOMEONE TO EVEN HEAR ME OUT, BUT THEY DON'T CARE. THEY HAVE YOUR MONEY AND YOU SIGNED THE CONTRACT; GET LOST... Carvana is half tech company and half car company, and it does both halves extremely poorly... My first delivery (a Saturday) was cancelled without notice due to a system issue on their end, that they admitted was an error, but couldn't manually correct or override. Once things were sorted out, I was able to schedule for Sunday instead. Two hours before delivery, someone called and said it wouldn't be delivered because of some inspection and registration rule they were unaware of (as if they had never sold a vehicle in Virginia and this was brand new information...). They sorted that out and scheduled once more for Thursday between 2-5pm. I took the day off of work because I don't get home until 5pm and had to be there; they arrived just after 6pm. The car was delivered with a large screw in one tire, a shattered taillight, a large dent in the hatch (probably from whatever broke the taillight), obvious cosmetic damage to both rear wheels, damage to a different tire, was hardly vacuumed, and the battery was only half charged... By the time the damage was noticed the driver had already left with my trade in. I tried to call them back; the number wouldn't connect. I tried to call Carvana; closed. I tried to message someone to call me; not a fast enough response. By the time I finally got a hold of someone it was too late to get my truck back. "Sir, you signed the contract." Well excuse me for not noticing what a hot mess you had delivered before the driver left with my truck. "Feel free to exchange this one within the next 7 days!" (But no, not for your truck. You're trapped in this transaction now no matter what you do...). They paid to replace the two tires and the taillight, but I spent the entirety of the 7-day "test drive" period without the car since it was at the shop for 8 days... They refused to fix the cosmetic damage to the wheels or the fresh dent in the hatch. "Per our policy, this is considered normal wear and tear for a used vehicle." I 100% agree, but the problem is none of this damage was in any picture or description of the vehicle (when much lesser damage was clearly highlighted)... So it was either intentional or occurred between the photo shoot and delivery; either is unacceptable but they were unwilling to budge. In conclusion, BUYER BEWARE and tread with caution! I'm sure I even left out some details, but you get the point. They just want your money, full stop. They'll hide behind their contracts and the fact that you have no way of contacting anyone that cares while they just talk you in circles for hours. 0/10; never EVER recommending Carvana to anyone. read more

I loved the process of buying online and having the car delivered. The people were great to work with. The reason I am giving 2 stars instead of 5 is that the add said my car 2022 Honda Civic Sport came with blind spot monitoring. It was one of the choices in my search criteria. I couldn't figure out why I was not getting any warnings. Then I couldn't find it in the menu. I was beyond my 7 day return period when I found out that the Sport Trim level from Honda doesn't come with blind sport monitoring. If its not a feature it shouldn't be in the add. I guess I have to take some responsibility to know more about what the trim level offers before buying a car. read more

Selling my car to Carvana was a great experience start to finish. They offered a good price, within seconds. The technology worked flawlessly to upload my information and set up a pick-up appointment. They came when they said they would, and were gone within minutes. Couldn't have been easier! read more

Excellent trouble-free experience selling our 2011 Cadillac to Carvana--from the online interaction to the delightful young lady who picked up the car and delivered a generous check--the transaction was clean, clear, easy and smart. We look forward to recommending Carvana whenever possible... a class business! McLean, VA 4-23-2024 read more

The process of trading-in my old car (a prior Carvana purchase) and purchasing the new-to-me car was fine. It went as expected, however delivery of the new car was a nightmare. The field associate-in-training took my new baby off the flatbed, and then ran the powder-coated rim into the curb while trying to park it as close to the curb as possible (in a quiet cul-de-sac where we were already occupying the roadway circle without any problems), causing not only paint damage, but also deep grooves into the wheel rim. The associate and her trainer both assured me that they would make their notifications, but that Carvana will "make it right" when I file through their claims/problems process. Not only will NO ONE take responsibility for damaging my new car during delivery, but Carvana continues to pass the buck and tells me that Silver Rock only can make the approval for remedy, while Silver Rock is stating that Carvana can issue written notice to them to approve the claim to "make it right". Neither field associate, either the trainee or the trainer, made their own report of the incident either, and Carvana refuses to follow-up. Carvana's answer was to tell me I could return the car and pick a new one. Except they didn't have any of this color and/or model with this mileage. That, and it's pretty ridiculous to demand that I return it over their not wanting to pay $400 for a replacement rim that they damaged during the delivery process, in front of me and others. I might have bought a 1 year old car, but all 4 rims were in perfect condition until their employee plowed my car and wheel into the concrete curb (which would have been visible if she had used the cameras, or even just used a little caution and control). I had been a repeat Carvana customer in the past, but I doubt I will return with this lack of accountability and taking responsibilities for the damage caused by their drivers. To answer Olivia's comment: Yes, I am more than familiar with Carvana's chat feature. I was in contact with many over the Chat for days with everyone trying to blame the other with no one fixing the problem created by Carvana. I have messaged Olivia directly so she can "find" my account, but we will see if they actually do the right thing. If they do, this review will be updated appropriately. read more

Sold my vehicle to Carvana and it was a pleasant, smooth, easy and quick transaction. I received top dollar for my vehicle - more than CarMax and a dealer offered me for a trade. read more

Best car selling experience. We've sold a car to carvana twice now and both times were smooth.

I bought a car three weeks ago, first appointment I was excited they didn't have the car. Logistics. Rescheduled, this time it was pickup because they couldn't deliver. So it was set for last Thursday. Again couldn't follow through they didn't have the car because of logistics. The car was scheduled for today Nov. 15th at 1130 Drove all the way to the hub to pick the car up. They told me they didn't have the car because of logistics. So again got rescheduled.. I would assume management has a logistics problem. The weird part is I move heavy equipment for emergencies and I can get a 30000 pound steam generator moved from one end of the country to the other end in 5 days. I'm not happy read more

BUYER BEWARE! Carvana sells cars that are mechanically unsafe & then won't stand behind their own word to fix the issues. First car, arrived and was inspected by my auto shop. It immediately showed SIGNIFICANT engine faults on the computer as well as a BEVY of other very significant issues. I returned it. Then car #2 - they gave me 2 options 1) fix the brakes, headlight cover & cruise control and deliver a week late or 2) deliver it and I can take it to a rapair facility and they would 100% cover the cost w/no issues at all. Well, I did option 2 and guess what? They denied the claim. Now they refuse to fix my brake issue they told me would be 100% covered as it was not to their quality standards. I called both Silver rock the warranty company and Carvana and am being stonewalled. They put it in writing and I have the photos attached. Now, they wont fix it. DO NOT BUY FROM CARVANA. They wont inspect the cars and even if they do they WONT fix the issues THEY FIND. read more

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Buying a car through Carvana was the easiest way I've every purchased a car. No salesperson, just me, taking my time, looking through options. I loved being able to filter by model and price. Free delivery was a bonus. It was a great experience. read more

The buying process was quick and easy. Online car shopping is so much less of a hassle than going to a dealership. The staff that I spoke with was friendly, and there were only a few minor hang ups. Now, the bad news. I paid $1590 for shipping, and they wouldn't even ship it to my door. I had to drive 2.5 hours to get to the nearest Carvana Kiosk just to pick the car up. During the review and buying process, Carvana claimed there were not issues with the car, and only a few small chips on the driver side mirror. Also, the 150 point inspection was clean and they noted no issues. I didn't realize until I left the kiosk with the car I purchased that the passenger side mirror did not adjust with the switch. I got the car back home and began checking to see if there wet any more issues. The air filter was filthy, the oil was black and low, a headlight was burned out, and the license plate lights were both not working. I changed out the things I knew how to do and then took it to a local dealer to have them look it over it bumper to bumper. The brake pads were installed backwards and the motor in the passenger mirror was burnt out. A $380 fix by the way. Carvana offers a limited warranty which should have covered this issue. The problem with that was that they choose where you take it for repair and they only have places in Arizona for repairs. That doesn't do me a lot of good living in Texas. Overall, I was disappointed in that fact that Carvana intentionally lied about the car and its condition. It is bad business, and it cost me even more money than I had to spend in the first place. It is also a complete waste of money to pay $1590 for shipping when I still had to travel 2.5 hours to pick the car up. I don't appreciate bad business, and it doesn't make Carvana look good for future business. read more

My car buying experience with Carvana has been a painful experience. I would not recommend Carvana to anyone. Following is the experience: 1) I bought a Lexus RX 350 with approximately 13000 miles on it. I immediately took the car for a pre purchase inspection. Found out the front two tires are worn out and would need to be replaced soon. I reached out to Carvana to get the tires replaced. I don't think Carvana has any standards while dealing with the customer because different Customer advocates gave different suggestions on how to resolve the problem. Well last customer advocate I spoke to suggested to visit a preferred repair facility and I went to one. The guy confirmed the tires need to be replaced. But Carvana people needed him to upload the images of the tire along with tread measuring gauge(Great Customer trust). At last the tires got replaced and I was thankful to Carvana. 2) After 3 weeks of purchase I received my license plates from Carvana along with the registration. And again to my disappointment they had incorrect lienholder information on title. I got an auto loan from Digital Federal Credit Union so the lienholder should be Digital Federal Credit Union. But they got it registered to another Credit union with the same acronym Dearborn Fairlane Credit Union. Well when I reached out to them about the mistake different Advocates had different resolutions for the problem. One of them replied to me that Dearborn Fairlane Credit Union might be a corporate office for Digital Federal Credit Union I was shocked at the ignorance. read more

My experience with the people at Carvana was good. From the customer support over the phone to the actual pick up of the car. Professional and kind, helpful. It was easy and smooth. Some things that could be improved include the logistics of getting the car. I had to drive 6 hours to the closest pick up location and the pick up day was delayed by Carvana by two weeks due to "logistical issues" which was super inconvenient given the distance I had to travel to get the car because I had to reschedule hotels, etc. Also the car had not really been serviced - the "needs service" message popped up the very first time I turned the car on at their lot (as did alert messages for coolant level and oil level). The oil and filters had not been changed and in fact the oil was quite low, didn't even reach the bottom of the dip stick. The coolant was also low and I had to top both off before driving home. The tires - the front and rear tires are different, the air pressure was all over the place (had to deal with that too before driving) and one of the directional tires was on backwards. I only received one key, which is super disappointing given how expensive it is to get a second Mercedes key. There was a broken part inside the car (not disclosed in the original sales description) that the person who was giving me the car at the Carvana hub noticed before I even picked up or signed for the car and who had kindly started a warranty claim for me on that. But the warranty is a pain in the butt if you don't live in a place where there is an "in network" service provider. Almost more trouble than it is worth if the issue costs any less than the deductible. I think my biggest recommendation for improvement is in the servicing of the car. I should not have had to deal with oil and coolant and tires right off the bat. Hope Carvana will improve that, it feels cheap otherwise. read more

No wonder their stock is plummeting. They tried to sell me a vehicle that was severely damaged in transport, and the manager Sheldon tried to pass it off as normal. Multiple damaged spots which were not in the advertisement and larger than those they had cited in the advertisement. When I questioned the validity of this being "normal," he started yelling and got physically confrontational. Looked up his LinkedIn. He studied criminology and worked as a security guard. It shows. He runs the dealership like an abusive prison warden. read more

Sold my car last week. Their offer was much higher than any other dealer or service. The selling process was quick and easy. It took longer for my car to be loaded on the truck than it did for me to sign the transfer documents and get paid. I'd definitely use Carvana to again. read more

The whole process was easy and quick. Looked elsewhere to sell my car and they gave me the best price. No question asked. The whole process was super easy. It took me 5 minutes to give them my car. A check was given to me and left. For me it was an amazing experience and would suggest to anyone. read more

great experience, the car was delivered right to my home. car is beautiful and such an easy process

Selling my car. I decided with Covid-19 and the fact that I'm 100% remote and I've driven my beloved GTI only 2000 miles in a year, that it was best to sell. I also read that used car prices are record highs. So Carvana's quote was the highest by a large margin. Their whole selling my car process was awesome, from the ease of getting a quote, to the high quote, to the scheduling of pickup, to the assembly of documents and the actual pickup process. On the day, the accessor contacted me ahead of time to say she was going to be 10 minutes late, which was nice - she is based in this office whereas I'm in Leesburg, VA. Process was safe and fast and she scheduled a tow truck to pickup the car within the next two hours. I had money in my account 1 day later with ACH transfer. Would do again. When this is all over, I plan to go electric. read more

Carvana Washington DC - Carvana pickup of my car - Car Dealers Near Me - Gaithersburg, Maryland

I ordered a specific car from Carvana that was listed as a loaded model. I arrived to find most of the upgrades were missing. I called customer service and they offered me $100 for a mistake that cost me thousands. I took the car because it was a hybrid and left with my tail between my legs. I'm traumatized, from the entire process of in my opinion, of losing thousands of dollars and agonize every day still thinking about the loss. read more

It was a very easy process! The gentleman who assisted was very personable. First time buying with Carvana and would recommend. The only thing missing is that extra customer service that walks you through your new vehicle and shows you the most important where's and how's. You won't get that from the reps but it was fun watching Youtube reviews on all the awesome things my car could do. read more

I purchased a 2019 Jeep Wrangler and it was delivered late and on Aug 14th and they were supposed to have plates from DMV and Registration and plates but I have yet to get those. Ive called carvana support line and every time it's over a 35 minute wait, it does an option to have someone call you back instead of waiting on the phone the only problem is they call let it ring once and hang up or when you pick up it hangs up in your ear. I also made the mistake of purchasing another car from carvana and told the delivery driver the issues which he noted it was a 2017 Toyota Corrola the tires were completely Bald and won't pass inspection he agreed and noted it and said a advacate would call me to assist in getting that fixed as that should have gone out like that, also the weather stripping for the frond windshield is hanging off. So the advocate called me at 7:50am on a saturday when i picked up i was hung up on as soon as i said Hi. The reason I know it's carvana is that I call back the number 1844-507-3599 and it's carvana auto voice prompts read more

It was hassle free getting the jeep i picked out. Great people to work wit, I would recommend them to anyone looking for a vehicle. Just remember to check the listing, mine stated it had the sunrider soft top included....guess what. it wasnt The jeep I picked up had a hard top on it. cant use the wiper or washer nor the defroster as this model jeep doesn't have the wiring harness for a HARDTOP read more

I like the process everything seemed smooth. I like the car but I hate how fast it runs out of gas it's actually crazy. I can put $30 gas go to work the gym and home and the gas is almost done already wtf??? The distance isn't that far from one another, literally like 10 minutes away. I didn't like how they owed me a refund and instead of taking 10-15 business days like the site said, its actually taking over a month and I have yet to even receive it, I'm still waiting. Had I not called to ask about it they were never going to process my refund. Why did you have to put in a ticket for my refund when I called when it should've been processing the day I bought the car?? That was kind of weird to me. Overall car is cool just the gas that kills my pockets I wish I switched out for a different car because I'm sick of the gas running out in 1 day. makes no sense read more

The lower part of fender was glued in place and came loose after 7 days very disappointing

If I could give them a zero I would. I was anxious to try something new, and purchasing a car exclusively over the internet for the bill. The website was easy enough: good search engine, a 100+ point inspection of each vehicle, and prompt reminders of when a delivery will take place and what they needed from me. Apparently the car I selected came from another state. The day before delivery, I received a call from this location in MD stating they don't think the car was the color advertised and that the interior was worse than what was originally reported. After waiting almost two weeks, this was disappointing news. What was worse was the response from Taylor the sales associate. She was smug, non-repentant, and quick to shift blame to the inspection which took place at the original site. Despite the fact that Carvana is one business (users don't really care where the mistake was made), she didn't once apologize or express any sympathy for the error caused by Carvana. I refused delivery the next day but mostly out of spite for Taylor, and the fact that I ordered a black car and a purple car was delivered. If you read reviews on Carvana's app, this is not an exception. It is more common than you think, and their customer service is horrible. If you're looking to try something new, order an interesting Take-out dish. Carvana deserves not one cent of your time and money. Save yourself the frustration. read more

So easy to sell to! Showed up when they were schedule to, took a quick look, then sent me a direct deposit. This was our third sale with Carvana and I'd still recommend them to anyone. 10/10! read more