I don't usually leave reviews for sales people but my experience was really smooth. I found a car on Facebook that I liked and text what I thought was a person. When I arrived at the dealership I was approached by a sales person who knew the car I was there for. I wanted to pay cash for the car but ended up financing at a pretty good rate. The sales person wanted me to go with another car but I ended up with the one I came in for. He was pretty fun and very informative. Overall it was a good experience. I'm pretty satisfied with my car. read more

Don't buy from here ! I bought a car from here and they messed up the paperwork on my GAP insurance, and I called multiple times. They ignored all my calls and blocked me. read more

Carzlane - Used Car Dealers Near Me - Hanover, Maryland

My son who is active duty military bought a car here in Dec 2024 for 14k, no warranty and it stopped working within 6 months. He did not listen to us, we told him not to buy from here. He still has not received the title, he is pcsing and the car is sitting in the barracks garage, unable to move. He had a mechanic diagnose it and it needs an engine replacement. So we're looking at 20k. He can't get rid of it because he has no title. What a bunch of predators these people are. STAY AWAY FROM HERE!!! And look at this scammy paperwork. Photos attached. read more

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Tried to force me and my significant other to drive it for 7 days before we cancel even after asking to void the sale right now due to previous reviews and the vehicle we almost purchased had no oil in it and who knows what else could've happened if we took it without checking read more

1-Star Review -- Buyer Beware This has been the worst car-buying experience I've ever had, and I've purchased dozens of cars from dealerships of all sizes. I bought a vehicle from Carzlane on 10/10/2025, and from that moment forward it has been nothing but frustration, delays, and broken promises. One of the managers, Naim, promised that a few items would be fixed so the car could pass inspection--most importantly, the check engine light, which was already on at the time of purchase. I was told it would take a day or two. Instead, it took two weeks, yet they had no problem cashing my check the very next day. When I finally received the car, none of the promised repairs were completed. The check engine light came back on immediately. I contacted them, and they told me to bring it to their mechanic--another two-week wait. I picked up the car again... and once again, the check engine light returned. At that point, they told me to take it to another mechanic an hour and a half away. When I asked if they could help transport the vehicle, they refused completely. To make things worse, they never titled the car, and here I am two months later, still waiting. Now when I call, they tell me to "file a complaint" and that they'll "pass it along." This is a small dealership acting like a giant multi-location chain, but without any of the customer service. They don't return calls, they leave you on hold, and they treat these issues as if they're totally normal. Overall: a terrible experience. Buyer beware. I strongly recommend thinking twice before purchasing from this dealership. read more

This dealership is a joke after buying a truck over 6 months ago they still have no paid off my trade in and haven't answered the phone in weeks these people are just a bad as the ones who work in scam call centers read more

Sold me a truck "had no mechanical issues" with in 20 miles the timing chains and cam phasers needed replaced refused to answer my phone calls for almost an hour of calling had to call of someone else's phone got an answer second ring read more

Do not get a car here !!!!!! got a car 1 month ago come to find out a fuck tone of things are wrong with it ..... how does a vehicle pass a MARYLAND STATE INSPECTION with dirty filters fucked spark plugs no fluid in anything and needing a oil change 3 days later SAVE YOUR MONEY , TIME AND ENERGY DO NOT GET A CARE HERE . read more

I came there to look at a Silverado they had online I called gave me the price I drove 1 hour to buy it only to run in to the rudest unprofessional so-called mgr Calvin! he raised the price a-whopping $7,000 more !, he said that's the price take it or leave it I couldn't believe it DON'T WASTE YOUR TIME!!!!!!! i can't trust Liars read more

Carzlane 1 star review: I would leave 0 stars if that was possible. I'm sure the only people who give this place good reviews are lucky that their used car had no problems at the time of sale. Otherwise you will experience the worst possible customer service and communication. Read on. The first issue we had was the fact that this shady dealer included thousands in fees that you would miss without reading the fine print (about $5000 over the advertised car cost). We made the mistake of purchasing a car with a check engine light on with a manager promising to fix it "even if we have to replace the engine". After three tries in over a week their repair shop could not fix the problem that our local repair shop was able to diagnose in a single morning. On the second repair attempt they offered to drop the car off to me at my work which was close by (would have been a nice gesture), however, when the check engine light went back on during the delivery attempt, the driver turned around and went back with no attempt to get in touch with me - literally leaving me waiting outside for a car that was never coming. Three times, it was supposedly "fixed" by their repair shop, with the check engine light returning before we even made it home. On the sale day which had us stuck in their office for hours, we left quickly and didn't grab our folder of signed paperwork. It took a week of multiple attempts to get them to understand that we were asking for them, and then at least another week before we found out that they shredded the papers without retaining a copy, which is unheard of in any business. Of course included in the papers is the promise to fix the check engine light. They included a fee of over $2000 for a certification safety inspection that missed a glaring violation - the windshield washer reservoir was ripped in half from an accident the car had been in. Even the basic MD state inspection would have required this be repaired if their auto shop was actually capable of doing decent inspections/repairs. The combined cost to fix this and the issues with the check engine light will be thousands. Four attempts were made to speak to one of their two managers for compensation, but only managed to speak to a manager on one occasion with no resolution. Despite the promise of return calls to discuss compensation, No manager there EVER returned a call or email at any point for anything. STAY AWAY!!! read more

Do not buy a vehicle from this business my daughter and I went there to purchase a vehicle from out of state. They gave us an up charge of a vehicle that we did not come there to look for. They told us that the original vehicle was sold. They then tried to charge extra money into us buying something else and then convince my daughter to give them a $200 deposit to hold for a car we didn't go back for. We end up going someplace else and buying-a car. We contact them numerous times by phone and email about refunding us our money and they never did, They said they were gonna put in the mail never mailed her payment after we paid them by debit, NOW we have to file a small claims court case to just get our money back. Do not do business with these people, they are very dishonest and they up-charge people of color. read more

I would not recommend buying a car from. They just want your money and customer service is NOT GOOD!

What I thought was going to be a good car buying experience turned out to be one of my worst. First when I was considering buying a car from this dealer the wouldn't stop calling me. After I bought the cars then the problems begun both with follow up customer service and vehicle problems. One of the cars was leaking coolant fluid after a week. When I called about it I was never called back until I went to the dealership. I was referred to their service partner Ron's Automotive who blamed me for causing the issue by scraping the bottom of the vehicle on the curb. Doesn't make sense. I was still within my warranty and they said they will only pay $500 for a $1200 job. Then our other car came up with a check engine light. It was a fuel module issue. Again they blamed me for it saying I was putting gas in the car with the vehicle running. Another "doesn't make sense" situation. They wanted to charge me for the fix but after making noise they made me pay for the part which they bought on eBay. When I went to pick the car they wanted me to pay $440 for the repair and I told them that was not going to happen. Then Carzlane was supposed to make me a key for my car. They gave me the runaround for weeks before finally getting to it and only because I followed through. I was kept on hold so many time and never called back. I had to pay $75 as part of the key payment for a key they said they will cover. Now my car is showing another check engine light. I would not recommend this dealer at all. Worst car buying experience. Buyer beware!! read more

**Do NOT Buy a Vehicle from This Dealership!** I had a terrible experience with them. After purchasing a car, they claimed they installed a new battery, but within a month it shut off--not once, but twice. When I reached out about the issue, I was told to bring the car back. I called roadside assistance on two occasions, and they confirmed that the battery was faulty. When I returned to the dealership, they directed me to a mechanic in the back. He checked under the hood and insisted that the battery was new, but I insisted there was something wrong with it. The mechanic suggested I purchase a new battery at AutoZone. I refused to pay for anything and asked to speak with the manager. When I returned, Mr. Calvin, who seemed somewhat dismissive, said they would inspect the car and asked me to leave it there, promising to call me in an hour. After five to six hours without a call, I returned, and he told me there was nothing they could do because the battery was new. I pointed out that no one at the dealership had actually tested the battery, yet they suggested there could be another issue, possibly with the alternator. Mr. Calvin's attitude continued to be unhelpful, and he just said, "Nothing I can do. Merry Christmas." Frustrated, I went to AutoZone, and guess what? The battery they put in was the wrong one! Now, I am planning to contact the Inspector General about this dealership and will be pursuing legal action to recover my money since Mr. Calvin seems to find this situation amusing. read more

The worst never shop here, horrible customer service, salesman's don't know nothing about cars or what they are selling just horrible. Smh. Car had fuel leaks, ran through tires and ball joints to the bare bones. All the manager does is ignore calls never shop here. read more

DO NOT BUY A CAR FROM THIS Place!!! They tricked my elderly mother into signing a contract for a car after adding an additional 7k to the price of the car. They sold the car after it failed inspection. They never fixed the car, they just bought an inspection.Now they are harassing her to pick up the car even though we are requesting to reverse the sale. The finance "manager" is a straight scamme! This place should be closed asap. read more

This has been the worst car buying experience of my entire life. And I've owned several. Between the lying, scamming, and misleading details I will never buy from them again or recommend them to anyone read more

After my atrocious experience and the reviews herewith, I am going to ask the Attorney General's Office to step-in for a closer inspection of this business. Last month, I drove nearly 2-hours to inspect a vehicle that was of interest to me. To my shock and dismay, when I arrived the vehicle wasn't even for sale. I pray the young woman Amanda no longer works there because she was literally the only one that truly cared about my experience. Amanda's sincere empathy and professional demeanor is to be commended indeed. For anyone reading this review. Please note that the reason dealerships such as Carz Lane get away with screwing customers over, is simply because customers are not aware that there are STRICT laws in place, which protect them. I command anyone that paid a deposit and never received a refund to contact me. I will not charge you to get a refund. Not only are they breaking the law but they can also have their license suspended and even revoked for not practicing ethical standards. There are hefty fines too! Maryland enacted a law in 2015, which enforces the so call "Yo Yo" financing or spot delivery. The dealership has only 4-days by which to obtain financing or you simply return the vehicle. The dealership cannot charge rental fees or refuse to refund deposits, If finance cannot be obtained or the deal falls through, by Maryland law they MUST notify you within the 4-day window. The owner is a very pretentious arrogant man. I am appalled that places such as this circus show exist. Please beware of this place and contact me for help if you are having any issues. The State or Maryland frowns upon businesses that don't abide by the law. Accountability is key. Take care and best wishes to all. read more

Terrible customer service - do not waste your time. Some of the cars are not even on their lot. They're an hour away.

Bad service Mike kept leaving and didnt help Danny was our first one didn't help lied to us about the oil change, inconsistency with pricing went from 15000 then to 10000 then to 12000 they really don't know what there talking about adds extra weird pricing let us do a test drive by our self I could've took the car really but they are very unprofessional it's crazy would really not recommend to be honest. read more

Please read CARFAX reviews. This is a junk yard basically. There is no way the cars are passing safety inspections. Very dishonest salesmen too read more

my daughter purchased her first car from them. TPMS and airbag light was on and they knew about it. claimed they would fix the problem and never did. I wouldn't recommend getting a car from them. POOR MANAGEMENT, POOR COMMUNICATION AND GET OVERS. All they are worried about is the money and they knew her and her friend was eager to purchase a car. read more

PLEASE PLEASE do your research something I didn't do read the review case search them they have cases against them i brought a vehicle Saturday afternoon bought it back Monday morning engine was making noise they didn't wanna give me my money back they said that they'll fix it had it for over a month got it back two days later had to take it back because the air wasn't working two days after that had to bring it back again because I had a transmission leak got it back then two weeks back go to get a oil change and the people are trying to figure out why the filter for my vehicle is not fitting come to find out they put a engine in my car that went to another car smh I can't make this up these people a frauds they are bad people they like the father from off the Matilda movie where he sold you messed up cars they are lemons working on a lawsuit now as we speak contacting the attorney General business better Business Bureau MVA news channels social media I will not stop they will hear my voice I promise you read more

Worst customer service ever. The gentleman who sold my husband the car was very sweet but his radio does not work we came back the following business day they had us sitting for 5 hours a did nothing. They said a different service man would come Thursday we dropped the car off, hadn't heard anything we kept calling for them to FINALLY say "oh he is coming until Tuesday" read more

All lemons !!!!!!!!!!!!!! Nobody comes out to speak to you. Vehicles don't match descriptions. All vehicles have damage. 1000000/10 don't recommend read more

I've been running around for the past month looking for the right vehicle for me. Payment was taken before approval. Got hit by a deer and I find out I wasn't even approved for the car‍ read more

This place has the worst customer service I have seen ever. My first visit I was waiting for my previous loan to be closed but when I came to view a car I was told I could not view the car I wanted to see unless they knew I was buying it. I visited again a few weeks later once my loan was finalized and was told the cars I wanted to view was unavailable. Although I called a hour before my visit and was told they were available. Then they showed me another car and once you get the loan documents the prices are not what was shown the first time. I had to resign the documents like 2 times because the documents did not match what the salesperson said and I said something about it. Once I picked my truck up and drove it for about 5 minutes, sensors popped up and the truck had 0% oil. I took it to get a oil change and was told it had a oil leak from the gasket. I immediately called Carzlane back and was told to bring it to there mechanic and there mechanic says it is no oil leak. I get home and park the car and the next morning the oil is on the floor. When I called regarding these issues and the broken outlet they agreed to fix, they always said they was waiting for a manager and would call back with a update but never called back. 2 months went by and my temp tags expired. When I went up there 9/4, everyone was confused. I was told to go to the MVA and I had to pay at the MVA. I was told Carzlane would refund me since I paid them $323. After 2 weeks, AMAR couldn't give a update and was always confused. I am not sure if he is naturally confused all the time or playing. Then when I called and asked, he gets frustrated from doing his job and says "now you're not getting shit" and hung up. Although he already told me it was illegal for them to keep my money I paid them for the MVA tags and registration. read more

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Typical shady car dealer. They asked if I could put down a deposit of $300 toward a vehicle. NOT ONCE did they tell me it was unrefundable. Doesn't that defeat the purpose of a DEPOSIT? I didn't go with their car because I felt like they were playing me, avoiding the price on the car, trying to get me to fall in love with their car, so that they could fleece me again. When I did not chose their car, they told me the DEPOSIT was not a deposit but was a HOLD which was unrefundable! I have nothing good to say about this company. I found they had oodles of negative reviews, some much worse than my situation. I WILL NEVER BUY FROM THEM EVER! read more

The sales guy Danny ouldn't even give me a straight up price about any ccars. Had to bring out the manager Amar who wasn't much better. Just a lot of bs. Don't trust this dealership. Very shady!!! read more

Buyers beware. The "mechanic" at this place is a fictional character. Salespeople are relentless to get us onsite but they share links showing vehicles that aren't onsite and can't be brought to their lot, in other words, the cars they are selling don't exist either. They insisted we need to get over there to secure a vehicle we wanted, but when we got there the "didn't actually have it." We had made the trek to the lot and were pushed to buy one vehicle that wouldn't start, one vehicle at double our budget max, and another vehicle that didn't meet any of our criteria. To add insult to injury, the sales protocol appears to be that when we realized the whole operation is questionable, the salespeople talked to us like we were unreasonable. Here's reasonable: show us cars you have on your lot and be up front about pricing and specs. You're a vendor, we're consumers who want to do business. Business requires facts. read more

Had an appointment to drive a car and when I got there they told me that the car was sold.

This dealership is deliberately advertising false prices on their websites, luring people in, and attempting to beef up their profits by adding unnecessary fees as well as conspiring with third party warranty providers as kickbacks. From the onset, they were eager to sell a car that turned out not to be ready for sale. They advertised for a price lower than market price, then tack on miscellaneous fees to bring the car back up to market price during the sale. Additionally they stress the need for a lifetime warranty of 3200 to increase the purchase price of the vehicle. The result is a huge difference in what is advertised vs what is the sale price shoots it up to an additional 7k. I made an 8k cash deposit and entered into a contract, which explicitly stated the dealership would fulfill the repair of several items outlined as a condition of purchasing the vehicle. To anyone who does proceed with purchasing from here make sure that We Owe You document is explicit on what they have to fix or they will try to play you. No exaggeration it took one month to take possession of the vehicle and have the issues addressed after negotiating an agreement. The customer service was piss poor. I had to chase down several salesmen via phone to find out a status, visit the dealership in person on several occasions just to ensure any progress on fulfilling their end of the bargain, . The last blow was me sending a certified demand letter and threatening to sue to be taken seriously. A miraculous 48 hour turn around soon followed. Due to their failure to fulfill the terms, I initially requested a cancellation of the contract. I Was given a range of roadblocks such as an inability to cut me a check for a refund of my deposit to it "taking time" to reimburse the bank for the loan and the title taking time to be mailed/returned as a necessary requirement. So at this point, they roped me into a loan, on my credit, with upcoming loan and car insurance payments, with no vehicle. With my back against the wall (having been with no car for several months) I ended up accepting the vehicle to avoid prolonging this transaction any further. To this day is still smells like cigarettes. I urge everyone to Avoid this dealership as They are engaging in unethical business practices. Save yourself the headache of the shenanigans. If you do proceed, proceed with caution. The only reliable individual there is Mr. Lamont. As for the manager Sayem, he is a patronizing condescending piece of work. In 2023 he pacified my complaints by calling me "love" when I'm a grown ass professional woman barred in the state of Maryland. Yet he referred to my husband, who wasn't purchasing the vehicle as a "boss". Sayem read paperwork to me as if i was illiterate lol You can't make this "ish" up.-- read more

HORRIBLE DEALERSHIP. Went to see a car and it wasn't even there. Eventually i found an alternative at the same dealership and gave them a deposit to hold the car. I ended up not going with them because they tried to makeup prices and overprice for an older car. I've been contacting them about refunding my money and they've been ignoring my calls and emails. Still haven't heard anything yet from them but overall horrible experience. read more

Carzlane started off great I took my daughter there to purchase a vehicle and we were going back and forth with deals which is to be expected. Deal was made then the bank didn't approve of the deal they gave us. So I became frustrated still professional and patient as I could be. We drove the car off the lot just to get this notice of non approval of an APR . The APR went up no problem. I'm calling to see the outcome and I began to realize they weren't as nice as they were in the beginning. I had to GCheck one of the partners and he hung up on me. I came in a innocent buyer and ended up being befriended by them all. God is good and I pray they can become more gracious after there dealings go LEFT! Do the right thing before you think about screwing people because you never know who you could be entertaining could be someone angelic . They walking around established looking but just wanted a no haggle deal . If I had known they was so thirsty I could've brought them water to quench their thirst. All is well ((car is aight)) my daughter loves it. We are thankful!! Sign: Calm MY SON Cool MY Husband and collected ME!! read more

Typical shady dealership. Drove 2 hours only to be told the car was "sold" even thought I called 2 days prior and that morning to confirm in fact the vehicle was available. Would not recommend!! read more

I wished I had read the reviews before applying! Manny is very unprofessional. He reviewed my profile. I asked if he sent my application to the bank and he lied stating that I needed a bigger down payment. I called the bank myself to ask about my approval details and they stated my application was not on file. I called Manny back and he passed the phone to his manager. The manager asked " Are you calling me a liar?" and used explicit language. Buyers beware! This business needs to be reported! ZERO STARS! read more

I would give a ZERO! Please stay away from this place! So first they tried to charge a $495 Freight charge. Then tried to tell me that it was for getting the car there. it was already there so you didn't have to bring it there. Next, they said, "The cost of the car is xyz and we are giv you insurance for a year for $2000. Told them no thank you and the lady said well it's the only way since we are giving you the car at this price.". Had to let her know that I have over 20 years of finance and banking and what they are doing is illegal! Grabbed the check and told them no that's. The manager tried talking like he was going to do me a favor and wanted to talk and see what can be worked out. Just walked out. read more

I visited Carzlane about the end of January to purchase a vehicle I saw advertised on CarGurus which was a 2021 Nissan Kicks(on the lot) I was told that I could not get approved for that vehicle then I was showed a 2017 Acura RDX(vehicle not on lot, vehicle on sister lot) I was approved for this vehicle did the paperwork on it and I did not put any money down which was asking price 3500. The vehicle is not on the lot, I never took possession of the vehicle and no money down. I was told by the salesman which was Mike and he told me to tell the financing company which was Westlake Financial to tell them I did put a down payment down. So after I went home and thought about it I called that following Monday to let the dealership know I changed mind and did not want to purchase the vehicle so I was then told to talk to the manager by the name of Ahmad. So we spoke and he threatened court saying I already did the paperwork. Fast forward to about two months later I spoke with Ahmad again to let him know that he needs to send a cancellation of the loan to the finance company. I explained that the finance company is now calling asking for a payment. I advised the finance what was going on and they keep telling me to reach out to the dealership. Now Ahmad is telling me once again we have to go through court but also says he hasn't filed a complaint against me because the dealership already got paid and he is not sending a cancellation of the loan and I can't change my mind about purchasing the vehicle. I explained to him in the state of Maryland I have 30 days to change mind about purchasing a car. So now I am not getting anywhere with getting help with this situation. And I'm not paying for a car that I don't have in my possession. read more

I bought a 2019 dodge challenger sxt last Saturday 7/13/24 which I had to take back to the dealer ship that Monday 7/15/24 because the windshield needed to be replaced due to them trying to fill a crack , by the following Friday afternoon 7/19/24 the differential was blown on the car & i didn't even put nomore than 200 miles on the car yet, contacted the dealership they say I have to go through my warranty; which I don't think is right because I'm still within my 30 days still within my first week so I'll be contacting a lawyer I've already contacted Westlake financials and put a fraud claim & customer service claim in because I shouldn't be faulted to make a car payment for a car I haven't even got a full week of driving out of before it's parked waiting to find a mechanic to be fixed because marathon administration co is a trash warranty nobody take it but the dealership I got the car from it seems they all seem like snakes and looking to bag anybody for a dollar read more

Beware of this company! They use fake inspections (Sunoco gas station down the street). I bought the car for my 16-year-old on November 13. I drove off the lot and the same day the engine light came on. I (not them) had to figure out what was wrong with it. They did, however, order the part and replace it. Then I went to pump gas, and it wouldn't allow gas to be pumped correctly. It would keep clicking off and wouldn't take gas. So, I was given a run around and had to go there 3 times before this problem was fixed. Once I sat there sick for 4 hours being told by Vernon and Lamar that it was in the process of being worked on. So, I went next door after seeing the car sitting in the lot thinking it was done and was told they hadn't even looked at it. I sat there for four hours for nothing after being told lies. Then I left it there because I had two inspections from other dealerships and found that the rack and pinion with the steering was almost completely broken. It needed to be replaced. This is illegal to sell unsafe cars that have this problem per Maryland law....Md Code 11.14.02.02. I had to threaten them to take them to court if this was not fixed. (Oh, and I had to call Geico to get a jump to take it in that time because the car battery was bad. It sold bad). It is now January 15th, and I still don't have my car. I keep getting lied to by Lamar who has made many promises of making this right and it hasn't been. I asked Lamar to speak to Sayam Abbasi, who is the owner and he told me "He won't speak to any irate customer". Then as I told him, maybe he will speak to my lawyer. Who knows if this dealer's owner is even aware of what his sales staff is doing? This car dealership needs to be shut down. From November 13 to January 15th my son has just gotten his learners and has not been able to drive his car, and I am paying for a car I don't even have. I am told they will fill my gas up for me as compensation lol I am not holding my breath. read more