Highly disappointed with this dealership! Hard to get a hold of anyone when you really need them! I'm Out of town and needed to find out my expensive extended warranty company name and no one can find anyone to assist me! But when I brought the truck they had no problem selling me the expensive extended warranty! The service department quality has dropped off since I brought the truck which has me changing dealership service department. Sad to say the truth but I know where my next purchase truck and car won't be! Wife and I have always purchased from Casey Chevy and BMW but don't think that will be happening anymore!!! read more

Cleveland Talbot, was so unprofessional, I brought my certified trailblazer because the sensor in my rear tire went out after having it patched somewhere else, he never removed from his chair and told me that broke it!! If you don't check, how do you know, so of course I go back to where it was patch at, and they do kindly remove my tire again to show me it was perfectly attached no damage, and as he said it's a sensor sometimes it just go. But I guess that was to much work for Cleveland to get up out his chair and check it!!! If I have to wait hours. I'll never go to his station again!! If I could give him a negative 10 that's what he'll get, 1 star is too nice for him read more

I have been looking at this car to buy for 3 days. They keep saying "someone is about to buy it", but the car is still there as I type. The manager Adam has horrible customer service, and does not care about "false advertisement". Please go to another dealership, because this ain't the one!! read more

I have a SUV Buick 2018 and it became a nightmare the engine light came on 24 hours .They held my SUV 2 months now my SUV had stop working i have only had it for 6 months . I'm so afraid of them have SUV back because they never fixed my SUV in the being . i don't know how they are getting away with sale bad vehicles to peoples . we need together and do have law- suite i feel that you knew that vehicles you were sales was bad vehicles it so be crime . pleases get vehicles . BAD CUSTOMER!!!!!!!! read more

The overall experience was very frustrating and unreliable. I brought my car in for service and was told the issue was with the starter and positive battery block. The repair cost me $1,000, which I paid expecting the car to be in good working condition. They never called to let me know when the car was ready. When I finally got the car back, I drove it for about 10 minutes before it died in a dangerous spot that put my safety at risk. I had it towed back to them. This time, they said the issue was a dead battery. Mr. George quoted me $50 to install a new one. When I came to pay, they tried to charge me $160. Only after I reminded them of the original quote did they change the price. Communication was awful. They called me once and immediately hung up before I could answer. After that, I called back repeatedly for three days before I finally got someone on the phone. Even after all of that, the check engine light is still on, and now the service tire light is showing up--something that wasn't an issue before I brought the car in. Overall, extremely poor communication, misleading pricing, and incomplete repairs. I can't recommend this shop to anyone. read more

I purchased a pre-owned honda ,my sales rep was mr Willy Goodman.He treated me to a smooth ,stress free ,exceptional buying experience. Willy made sure I was fully informed each step of the way ,was very professional,friendly and a pleasure to deal with.......I will be a repeat customer. Very pleased with the well kept vehicle .Thanks again Willy and Casey. P/S appreciate Rita Simmons help with Insurance glitch......AEM. read more

I know dealerships tend to be more expensive but we like to use the dealership because we feel the staff is most knowledgeable about Chevrolet products. I took my Malibu in for a lit check engine light and was told that I needed to replace a PCV valve for $2,000. The diagnostic was $180. I took it to a Tire Choice for a second opinion and it was fixed for less than $300 and that included the charge to diagnose the problem. read more

Don't go here to repair. They told me it could take UP TO 2 day to FIX my car. I looked in my calendar where I had 2 days the I wouldn't need it. Scheduled it for repair. Dropped my car off Thursday morning. I had an actual APPOINTMENT for them to look at my car. get it diagnosed and then set up a repair. I'm sitting here Saturday morning calling them to see where my car is in the repair queue and it hasn't even been looked at. WTF?!!! Why did I have an appointment then? What is the appointment schedule even for if you aren't going to respect my time when I took into the consideration of respecting your given guidelines of time? Why are you just going to sit and OVER BOOK your diagnostic team like that? It's absolutely ridiculous!!! Would have never dealt with this place if Big Al's didn't tell me "If they took off the codes, my car wouldn't even start" Absolutely BS what car dealerships and manufacturers are doing. read more

Most of you know I hate given negative reviews, and it seems lately that's all I've been doing and I don't like it. However, as a customer and Yelp Elite, it is my duty and obligation to tell my experience with these business for you to consider before you visit them. of other. So with that being said, here it goes. CASEY CHEVROLET WAS TOO BUSY FOR ME! Yes, this is how I left feeling. Like All dealership service departments in this area, they were extremely overbooked, and understaffed. Drove me new vehicle in for its first oil change and service. Was quickly greeted by a young man who toke my general information for service. He then directed me to my service provider who was busy on the phone, so I waited near by. Be careful when waiting outside your vehicle here, their service bay just isn't made for that. The service providers are located in the medians of the service lanes so it is dangerous to wait for them outside you car. My service provider finally got off the phone, fiddled around for a couple of minutes, gave me a look as if I was inconveniencing him and then reluctantly ask if he could help me. I told him why I was there. He told me that it was a little job and directed me to the Quick Lube advisor for assistance. I guess they were unaware that I had an appointment cause all of them act surprised when they saw me in their face for service. The quick lube advisor explained to me how busy they were, that it was an inconvenience to fit me in (even though I had an appointment) and that they would not accept my vehicle oil change plan that I purchased with my vehicle. After hearing all the excuses, bad customer service, unorganized and every other infeasible thing in the line of good customer service, I just left. I think they were more excited to see me leave than anything I just haven't had any good experiences from this place and will no longer honor them with my business. They are just too overbooked, understaffed and unorganized. Customer Service training is desperately needed here. Do yourself a favor and go elsewhere. Happy Yelping. read more

Worse service center. Wanted 11000 for a rebuilt transmission install. Transmission diagnostic didn't even include à pressure test and they chargée 179.00. read more

WORST SERVICE EVER! I took a 2021 C8 Corvette into Casey Chevrolet service center on Jefferson Ave Newport News 1 July 2024 for a state inspection, and requested to have the brake system flushed and new hydraulic fluid installed, because I had a break warning light showing on the dashboard. After waiting 5 hours I was told that the car had failed inpection because I needed and new mastercylinder which would be $2,300. I did not believe this was required so I told the service writer Dre Bell to put a rejection sticker on it and took it home. After inspecting it myself, I found that it had a broken right front hydraulic break hose. I was charged $324.34 for the state inspection and a break flush ( which they obviuosly did not perform, because it had a broken break hose.) I returned the car the next day and talked to the service manager, and asked him to order 2 new break hoses for the left and right front break calipers. The car was in Casey Chevrolet shop until 15 July when I returned and was told by the service writer Dre Bell that the total was $1600 to replace the 2 break lines because it took 8 hours, and they could not clear the warning light. I had previously supplied Dre with a written procedure to clear the warning light and asked him to try the procedure, which the service tech did successfully while I watched. The service manager previously apologized for the trouble, and said he would only charge me $120 an hour for labor to replace the 2 hoses ( maybe a 2 hour task) and said I would not have to pay for the 2nd break flush that would be required because I already paid $324. The parts department had quoted $88 each for the break hoses, yet Dre Bell said the parts were $302 and tried to charge me $1600 for parts and labor. I had to haggle with the service manager to come to a agreement to pay $445 for 2 hours labor and parts. After I got home I found a scratch on the right rear of the car that was not there when I took it in. There is a reason EVERYONE calls Casey Chevrolet a STEALERSHIP. THESE PEOPLE ARE THEIVES WHO CHEAT ANYONE THEY CAN. They told me I needed a $2300 mastercylinder that I didn't need, then tried to charge me $1600 for a $445 job. read more

Casey Chevrolet - Broken break line - Car Dealers Near Me - Newport News, Virginia

Wish I could give negative stars! Vehicle broke down out of town near this dealership. Had towed here bc our 2021 chevy was still under warranty. Took three business days to recieve a diagnosis. Was told to call GM ourselves to open claim. Then found out they did it as well. Waited a month for back ordered engine to arrive (entire time with no car- dealership does not provide loaners and GM warranty only reimburses 6-8 weeks AFTER work completed). Every time we called, our service provider Mary was unavailable. Each time we got information from a service provider (we always had to call-they rarely called us), Mary would call days later with conflicting information, even different from what GM had in our warranty file. Engine finally arrives, takes several days for repair to be completed. Now there magically is another problem we have to pay out of pocket for which we refuse. We arrive on the weekend when we could travel to retrieve the car and they hold the car hostage until we pay a labor charge on the extra repairs we refused. Service manager not in, sales manager unhelpful. Car was covered in snow and had to be jumped (despite it being a 'new' battery). All around terrible communication, no paperwork provided for new engine or battery warranties, and our GM warranty rep has filed an official complaint- she had issues getting them to even answer a phone or provide information the whole time. From the looks of other reviews, service department should be shut down for incompetence. read more

As a military member who has moved 11 times, I've had my fair share of experiences with car dealerships. Unfortunately, my recent (which will be my last) encounter with Casey Chevrolet's service department was by far the worst in my entire 28-year career. From the moment I stepped foot into the Casey Chevrolet's service department, it was clear that customer service was not a priority. The staff appeared unprofessional and disinterested, providing no warm welcome or assistance. It was as if they couldn't be bothered to help a customer. When a service member (Antwan) did engage it was almost confrontational, which caught me off guard. To make matters worse, after dropping the car off, the service department exhibited a shocking level of unresponsiveness and lack of communication. I struggled to get updates on the status of my vehicle, and when I did manage to reach someone (e.g., the Service Manager, Matt), they were dismissive and provided minimal information. It was incredibly frustrating to be left in the dark about the condition of my car. I cannot stress enough how disappointed I am with this Casey Chevrolet's service department. The lack of a basic level of professionalism is unacceptable. I urge fellow buyers, especially military members, to steer clear of Casey Chevrolet and find one that values their customers. Save yourself the headache and choose another dealership that respects your time and business. There are plenty of other dealerships that prioritize customer satisfaction and communication, and Casey Chevrolet dealership is not one of them. Save yourself the hassle and find a dealership that values your business and treats you with respect. I'm taking my business and my upcoming car purchase (buying 2 cars within the next year) to another dealership for sure!!!! read more

I wasn't going to say anything at first, but I felt like maybe I should share my story. Back in February my temp gauge light goes off and when I check the coolant reservoir I find its empty. I was going in for a scheduled oil change so I ask them if they could take look at it. They cant find anything wrong, the coolant is still in the reservoir that I had filled back up. I go on my way thinking maybe it was some kind of a fluke. A few days later my check engine light comes on so I make appt to have my car looked at.  This time they tell me its the thermostat and it needs to be replaced, later on they tell me since the thermostat has been replaced now they see that the coolant reservoir is cracked and that needs to be replaced as well and they also need to do a flush. Im charged around $1100 for this service and the labor portion was around $700. Recently the check engine light comes back on again. My heart sinks, but I decide take my car to a different place this time. They ask me if the thermostat had been worked on because the hose was not connected back properly, and this is causing the trouble now. I was charged $700 in labor and they didn't even connect the hose back properly causing more damage =/ read more

I initially took my car (a corvette Z06) to Casey Chevrolet to get a routine alignment on 17 March. My car drove fine but I like to stay on top of it (performance tires are expensive). I was told it'd be quick if I made an appointment first thing in the morning, so I did and was assured it'd be "1 and a half hours tops" so I waited in the waiting room. 4 hours of waiting with no updates later, it was "done" however they couldn't provide any alignment specs due to "system issues". I was told "major adjustments were done to get it in spec" and was promised (by my rep, Jeff) that the alignment specs would be emailed to me later that day. I received nothing that day or the next. I called in and left messages and was blown off repeatedly. It took contacting the BBB to hear back from someone WEEKS later. They offered to redo the alignment free of charge since they couldn't provide info from the previous one (was it ever even done?). I accepted and made an appointment with the service manager for a 9am drop off on 8 April. I had the car there at 845am and was told that they'd be starting right away. I get a ride into work and continue my day. At 3:06pm I get a call saying my car was done. Over 6 hours later from when I dropped it off. When I get there, they say it was done "for awhile now. Hours ago". I'm annoyed, but they have my printout and said it's good so I leave. As soon as I turn on the main road I can see that my car is pulling to the right. You'd have to be vision impaired to not notice. The corvette logo on my steering wheel is clearly tilted when driving straight. I turn around and go straight back to talk to my rep (Jeff, who was the one who kept blowing me off after promising my specs last time) and get told that they can get me in the following Wednesday to do it again. It's currently Thursday. Ridiculous. I ask for the service manager (Walker Ellwanger). He listens and states "I don't know what to tell you but if you can bring it back in we can make a 'quick adjustment' and get it right". I asked if they took it on a test ride after, and he said the tech did but maybe missed it being off. HOW? It was the sole purpose of the test drive after the alignment. We're standing in the service desk area discussing a solution, and Walker asks what I want at that point. I ask to speak to the General Manager because there's clearly a disconnect and I just want the job I paid for to be done right. Mr Walker Ellwanger literally just points in a General direction and says "he should be over there" and stares at me. WOW. Top notch customer service. I ask if he can maybe bring me to him so I don't have to walk up to each staff member asking who/where the GM is, and he looks at me like I'm crazy and says "sure come on". The GM wasn't in of course, and I'm told to contact the main line tomorrow morning to get ahold of him if I insist on speaking to him. They wouldn't give his direct contact information. Back to back horrible experiences with this dealership. read more

Casey Chevrolet - My crooked steering wheel after their alignment - Car Dealers Near Me - Newport News, Virginia

We just purchased a car from Bobby! He was amazing and got us the deal we wanted. The process was smooth and easy. I highly recommend Bobby at Casey Chevrolet. read more

Purchased a vehicle new in 2023. This year have discovered that a service appointment for a specific date and time means they will probably keep your car for 4-5 days with none, or very little, communication. They will lie to your face and on paperwork claiming they quoted a cost to you (for something you brought in for warranty work) and holding your car hostage until you pay. They claim there is a phone conversation that will prove that and that they will provide it to me. As this is also a lie I am sure I will never hear that recording. read more

I meant to write a review sooner but got busy with everyday life unfortunately. I've had my car service there before and honestly I wasn't real impressed with the service received. I had scheduled my appointment online with the special they were running with include an oil change with tire rotation. I didn't receive the tire rotation because I noticed all my tires were in the same spot when I took it in to be done. When I paid for the service I found it a little dangerous because where you pay is the same place where they check in cars. I had filled out a surgery and was told contact the manager and left a voicemail message and never heard from them. read more

Quite literally the WORST car dealership/service place I have ever seen in my life. They have "forgotten" about our truck multiple times, just leaving the keys out on the counter never doing the scheduled service. They have lost a tire pressure cap for no flipping reason. They promise service to be completed knowing the vehicle is needed for work and then they just don't even touch the vehicle for hours and the service center magically closes at 6 even when their voicemail says 7. This place is an absolute embarrassment of a Chevy dealership. Literally feels as if they pray on their customers and have no regard at all for customer satisfaction. I cannot get over how awful this place really is. read more

The servic ine department has had my car for over 2 weeks. They lie and give all kinds of excuses why it isn't done. I also have Car Shield. I stood there with both of them on the phone as they got straight what needed to be done. Casey said it had everything they needed to file the claim. That was Tuesday and Thursday he says he has to pull apart my car again and has no room to do it. It is just a run around. I don't believe a word they say. read more

It truly grieves me to leave this review but I would be remiss if I did not say anything concerning this situation. First and Foremost, the sales department is the absolute best. I have purchased three vehicles from Casey and an additional vehicle for my sister. Travis Battles and Gerald are an outstanding team on the sales side but this review is about the service side. On or around April 7, 2021, I dropped off my beautiful 2019 Chevy Express Conversion Van at Casey Chevrolet to get a few things repaired on it. Initially, Casey Offered me this Suburban as a loaner vehicle. This vehicle was just beat up. The eventually switched me out to a newer loaner but to be even offered such a vehicle with so many issues after spending over $200k at this dealership is ridiculous. Back to the van, Because it's a conversion Van, I figured it would take some additional time to get repair. Once a week, I would call to check on things and I would not get an immediate response. After two weeks, I got an update that they were waiting for the conversion company to either approve the repair or send someone out to repair the van. On 30 April 2021, I was in the Newport News Area so I happened to stop by the dealership to check on my van. I drive to the back of the service department and my van is covered with an 1/8 of an inch of pollen due to no one touching my van. I drive around to the front and talk to a different advisor than the one I was assigned and was briefed: "I'm sorry but no work was done to your van at all". Of course, I was beyond pissed. My van sat there for over 21 days and nothing was done to it. So I called Explorer, the conversion company that converted the van to ask about an authorization. The service advisor told me, "No one but you has called about your van or any repairs." So it appears that nothing was done to my van, yet it had an additional 200+ miles on my van. Though I have purchased many vehicles from Casey, I just can't believe the horrible things that took place with my van while it was in your care. #lossofconfidence #lossoftrust #insulted #unsatisfactory read more

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Bought a used truck at Casey - excellent experience - the salesman, HUGH MITCHENER (the 't' in his name is not a typo), was patient with my uncertainty, in no hurry to speed things up even though new customers were coming in (whom he could have moved on to if not for me) throughout the multi-day process. Hugh's knowledge is almost ridiculously extensive, because his dad owned dealerships and he's worked in them from the age of 6, over 40 years, was GM of his own dealership in his early twenties, has been a mechanic as well as working in parts, service desk, and every other aspect of the business. He know plenty about the behavior of any vehicle he sees, what changes have occurred in the mechanical, technological, comfortability, environmental aspects of various car makes & models, and company histories. He was great to work with. He's extremely relaxed, the opposite of pushy. Ask for him. And he LISTENS. Gotta put in a plug for ZACH, a mechanic in the used car service department, who went above and beyond in handling a couple of (small) problems with the truck I bought. He's a died-in-the-wool car guy and knows his stuff. Also very patient, didn't consider my little problems too small to spend any time on, wasn't looking to get away to something he could make money on. Not pertaining to Casey's good work: the truck was Ford Explorer Sport Track, 2008, 100k miles, that was unbelievably immaculate inside and out - the previous owner had pampered this thing - I'd never seen a 20+ year-old car in that kind of shape, and neither had anybody at Casey. They'd just gotten it in and I'm sure they could have waited only a little longer and somebody would have bought it for more than I wound up paying. read more

Take your car to Another Chevrolet dealer. This will save you alot of money and headaches.

WORST EXPERIENCE EVER. Bought a new car. Car has problems. Had to wait 2 weeks for a service apt. Would not give me a loaner even though new car and under warranty. Never called to tell me car was ready. I called after a week and was told it had been ready. Meanwhile, I had no car to drive and had to get a ride to work every day from coworkers. Got the car. It worked one day and same problems. I called immediately, had to wait 2 weeks again for an appt. Asked for a loaner car and was told I had to show up at 8:45 am and IF they had a car for me to use then I could use it but if not, I'd have to find my own way home. (over an hour drive). I finally talked to the service manager and explained that wasn't okay that I had to have a way to get home. I was assured I'd have a car waiting. I showed up and no car. No one could remember the conversation. When I asked what I was supposed to do, one of the girls in the office, said, "I take Uber, you could do that." Ummm who would pay for an Uber? Me? I just bought a new car and feel like I should be able to drive it. Finally some man came out of an office somewhere and said they did have a car. He told the girl in the office to go fill it up with gas because it didn't have any. The girl drove it around to the front and informed me that she had them put half a tank of gas and I needed to make sure I brought it back with half a tank. Ummm no worries, you could have filled it up and I would have brought it back full... Left my car there 10 days and they said they couldn't get the part so I'd have to come get the unrepaired car. I went to get it and asked when the part would come in. I was told Oct. 5. When I called after Oct 5. I was told the part had come in and they lost it; that they could see that Fedex had dropped it off, but they couldn't find it, but they would call me back in an hour or two after they investigated. After 2 days, I called again. This time I was told the other person didn't know what she was talking about and that the part wasn't in and that they didn't know when it would be in, but there would be an update on Oct. 14 on the part. I called today and was transferred to voicemail that hung up on me. I have asked to speak to a manager several times and am always told they are on vacation or not there. I have asked to speak to anyone who knew anything that could help me...no one. So today, I am talking to a man about the problem. He was nice and said he'd help me. He thought he put me on hold and somehow, I could hear him and another lady laughing and talking about me while I was there. I said something, then was hung up on. He called me back and accused me of hanging up and then said they weren't laughing about me...ummm I could hear you talking and I am not deaf! At any rate, 3 months later, bought a new car for $35,000 and it still has problems and no one at that piece of crap dealership will help. During one of the service visits, I was told by someone who identified himself as the service manager that if Chevrolet delivered perfect cars, they wouldn't need a service department. (Like that is a good thing!). I responded that the goal should be to deliver perfect cars to a consumer paying that much money. So here I am and still paying car payment and car is not fixed and no one can tell me when it will be fixed, who the manager is (I asked, if the building were on fire and you called the fire department, who would you call next? and was told I don't know.). I have been transferred to the manager several times and get a voicemail with no return calls and no one ever answers. This has been a terrible and stressful experience. I WILL NEVER BUY A CAR FROM THEM AGAIN. And to think, I have waited and looked for a car for a long time and then was so excited to have a car that was new and this has been a terrible experience. read more

The service department here seems to always be looking for a way to rip you off. I really need to find another source to getting my inspections done but they are supposed to be free since I bought the car here. Every single time, they hit me up for a broken tail light bulb and charge $60 to change it. If I leave to do it myself, I get to wait a day or two with a failed inspection sticker. The last time I came in for an oil change, they ran my card for $400 because of a recommended oil treatment service that I did not sign for. I do not recommend this place. Use is at you own risk and only as a last resort. read more

I bought a car here. Took two days to do the paperwork but I had started the paperwork. I asked that they had all the paperwork lined up when we showed up still there 5 hours the second day . You have 2 years of free oil change but they make you wait so long that it's not even worth it. Bought it in November and here now getting an oil change. I'll pass next time. Go anywhere else than here if you don't feel like sitting in the lounge all day. read more

Casey Chevrolet - Lounge - Car Dealers Near Me - Newport News, Virginia

Buyer beware!!! Underhanded dealings going on here with the buy here pay here program. Selling bad and unsafe cars that have a stop-sell issued on them. Take your business elsewhere read more

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Worse customer service eve!!! I brought my truck in for a vibration in the front wheel assembly and after almost of week of holding onto my truck they finally said "they fixed my vehicle". A week later while driving truck at highway speeds a strong vibration returned and showed that the problem was not fixed at all and was masked by what CASEY CHEVROLET said they had fixed. When Casey Chevrolet had my truck they never to bother to call once and sat on my vehicle and I had to call every time for an update. Once again I brought my truck back since I had paid them to fix my vehicle the first time. They had my truck for over 48hrs and still never called and when I call my service adviser never answers. Worse customer service ever. Do not ever go to Casey for anything. read more

Malcolm, Rick, and his team wasted half my day. Didn't even know basic trim models for cars. In the middle of the car deal he's asking details about my trade in? Bro we already past that, you got the vin, you've done walk arounds, I told you three hours prior to our appt... I could go on and on. The reviews for this dealership didn't shy me away because I made it so easy for them being prior car sales myself. Bunch of lazy, incompetent folks, who don't want to sell cars I suppose. What's the point of showing up if you don't want to sell cars? read more

I bought a brand new 2024 Traverse only 5 miles on it. The car was not even a month in my possession only 1000 miles on it when Transmission gave out. I had the car towed back to Casey and it's been a nightmare ever since. Starting with the tow truck driver delivered the keys to the wrong drop box so I got a phone call stating that they had the keys but no car so I had to drive down there to find my own car and then take the keys to service department instead of collision department. The service department is the worst service department ever starting with my service manager Mary that has lied to my face saying the were already working on my car when in fact they had not even touched it. My car has been out of commission for 34 days and it has been one lie after another. I was told multiple times that Keith the service department head manager was going to call me back yet I had to drive down their only for him to say he had never gotten the message. I asked the general manager for another car or my money back considering it's been longer than a month and still no resolution. He told me that was not going to happen. My car was payed in full and I have nothing but a major headache to show for it. read more

I received a call by Casey Chevrolet stating that there's a safety recall on my 2013 Chevy Equinox. They set an appointment for October 14th, 2020. When my daughter and I arrived, the rep (Jeff) wasn't at his station. When he finally returned, the young lady at the station next to him told him that I had an appointment with him. He told her that he was busy, and for her to take my keys and have me sit down. He never addressed me. My daughter and I went to the guest area and sat down. We waited a little over an hour before Jeff came in. I don't know if he was overwhelmed that day or what, but he was extremely rude. Whenever I asked clarifying questions, to make sure I understood, I was met with sarcasm and a condescending attitude. He continued this attitude until we went to his station outside and I had to say enough was enough and call him out on it. It was extremely uncomfortable. After having my vehicle for over an hour and having to deal with his poor customer service, Jeff told me that the parts that are required to conduct the Safety Recall were not in stock. He said they had to order the parts and then they'd call to have me come back in. This made no sense, due to the fact that they called me about the Safety Recall and I was told it would take approx 30 min. Anyway, I waited almost two weeks and hadn't heard back so I decided to call them myself. The young lady on the phone stated that the part was in but she'd have Jeff call me on Monday (I never heard from him). I called on Wednesday and finally got him on the phone. It was a complete mess. He hadn't made any notes on my vehicle so I had to tell him everything he told me needed to be done during the first appointment. He asked how many miles were on the vehicle, then stated that they'd need to conduct an oil consumption test before moving forward. They set the appointment for Nov 14th at 1330. I arrived at Casey and stood there for 27 minutes before he even addressed me. He asked me if I were dropping my vehicle off. I told him that I wasn't aware that I needed to leave my vehicle because he'd stated over the phone that I needed to do an oil consumption test. He then got quiet and started looking through the computer. I asked if I needed to leave my vehicle with them (so I knew whether or not I should call family to pick us up) and he responded in a very snarky tone "no, an oil consumption test is something you do while driving". Now I'm wondering why the heck didn't he have me do this during my last appointment over two weeks ago. He then walked over and checked my oil and told me to come back in a week. That's it. I reside in Portsmouth and made it very clear during the first appointment that I was nervous about driving my vehicle (due to the recall). To have to waste not only time but gas going across the water for two appointments that never took place (nothing was taken care of)... it's quite upsetting. The lack of customer service only makes it even more upsetting and simply unacceptable. read more

Blown out leather seats which they refuse to fix for us. They sold our trade without the title and keep threatening me with legal action although they refuse to repair our seats. The battery acid is destroying the stitching and therefore the seats are blowing out. Avoid the used cars bc the manager Mr.Rogers is disrespectful and apparently thinks he's King Casey while he sits up on his podium. There's much much more to this story but Facebook is disallowing it for some reason. Pm me for details read more

Travis and Kendrick could not have been more easy to deal with. This is my second vehicle from Casey "first new one" and they have all been amazing. From walking in to signing the paperwork even working with the service department. They are as professional and respectful as a dealership can get. 5 stars all the way read more

Casey Chevrolet - Thank you Kendrick on my second vehicle from you and also a big thanks to Travis and all of the team at Casey Cheverolet! - Car Dealers Near Me - Newport News, Virginia

Horrible experience in the Casey Chevrolet service department. If I could give less than one star I would. On Tuesday I dropped off my dad's Buick for an inspection and to fix a problem with his ignition. Sometimes the key turns but no contact is made with the starter. Well ... late Wednesday afternoon, after not hearing back from Casey's service department, I called to see what the status was. There was no mention of testing the ignition switch but somehow they had found a $485 electrical problem that never existed until it spent the night in Casey's garage. I was told of the most bizarre problems - blinkers coming on in the middle of the night without being turned on, absolutely no brake lights etc., all things that had never happened before. But for only $485 we could get these issues we had never had before, fixed. Late afternoon on Thursday I got a call saying the car was just about ready but it needed to have the brake line flushed and radiator flushed which would bring the grand total to nearly $900. Still no mention of the ignition switch problem, which by the way was never fixed. Needless to say I did not get anything flushed. The only thing that needed to be flushed was the service department. Well this was just the beginning of problems. It was too late by the time I got the message on Thursday afternoon to pick up the car so I took my dad down on Friday morning. The ladies in the service department office were very nice and helpful but said the fellow we had been working with was at lunch and directed me to one of the other guys in the shop. At this time, at least, he sits at the very first workstation on the left as you come into the garage. I really wish I'd gotten his name but you'll know him if you see him. You should avoid him at all costs. My dad and I approached his desk. He did not look at us, he did not make any attempt to let us know he would be with us in a moment or anything like that. He just continued to shuffle papers and look at his computer screen. Then he hopped up and ran off and left us standing there waiting. While he was gone, a lady standing beside me, who was working with the rep at the next desk, said she used to deal with the guy we were waiting for and that he was the rudest individual she had ever met. She said she has complained over the past couple of years and finally got with a new service rep. At that point, I thought maybe she was just a disgruntled customer but little did I know what was about to happen. Several minutes later he returned - and still did not make eye contact or make any attempt to help ... Keep in mind, We were less than 1 foot away from him at his workstation and he acted like we did not even exist. Now Friday morning was very cold outside and especially with the wind and draft in their garage. Oh, I failed to mention, my dad is 95 years old! He's pretty frail but very healthy. I'm blessed. He still drives and does everything on his own perfectly. However, what enraged me most was to have someone, 95 years old, standing there being totally ignored! It was inexcusable! After this service rep came back to his desk and begin to ignore us once again, I had to ask him if he was going to help us.?? He still did not look at me but mumbled, "I'm too busy. Go find someone else." I told him it would've been nice if he just said that when we first walked up to his station. He did not respond but simply got up and walked away once again. At that point, I went back into the office and ask the ladies if someone else could help me because of the situation I just described. The service manager was in there with them, jumped up promptly and said, Let's go out there, we'll get this straight." I thought he was going to go and reprimand the guy who had been such a jerk but he just got someone else to help us eventually. We finally got out of there and on my way home I called the ladies at the office, who were aware of the situation, and told them we would not ever return to Casey Chevrolet. My dad has been a faithful customer there since the 1990's but I refuse to see him treated like that ever again. The nice lady in the office asked mke if I wanted to "escalate" this problem To the service manager. I said that would not be necessary because I had just seen the service manager in action and from what I saw, he did nothing to address the problem. And based on what the lady told me earlier, she's been complaining for a couple years and Casey just switched her to a different service rep. That doesn't sound like much of a "fix". My wife and I Left the next morning and would be gone for a week. When my dad went out to use his car the day after he got home from Casey's, it was completely dead. My wife and I just returned home late last night. My dad was here for 10 days with no transportation. Well today we begin from scratch, to find out what is wrong with my dad's car's ignition. It was certainly not fixed at Casey Chevrolet. They're a disgrace. read more

My blend door of my 2012 Camaro was broken. They wanted to charge $3000.00 to get it repaired. I took it somewhere else where it was 1600.00 for repairs. At this point I was just fed up with Casey Chevy. I will no longer bring my Camaro here. Looking into trading in my car and will not use Casey again for any car needs. They are over priced and I have been told by numerous people they are no good. read more

I bought a 2013 charger with 83,000 miles on it, test drove it and noticed the breaks were squeaking and I told them about it, they said it will be repaired after 150 point check we purchased the car ,and months after the car started to have issues such as coolant and the brakes were still squeaking I take it back to the dealership they fix it ect but didn't have the proper tools to work on it so I called them after waiting 6+ days and the manager used the excuse that it's a 13 year old car, and they did not the tools to fix these things , they told us to take it to dodge/ checkered flag and they will fix it considering I have a 2 year warranty we get it to dodge we bring it back they replaced everything. So be aware dealing with these convicts. They will try to rob you if you're time and money read more

I stopped in here while doing research during a recent car search. I hit up several dealers in the area, and my experience here was far and away the WORST out of all of them. This was the only dealership I visited where I walked in and had to stand around for several minutes before someone acknowledged me. Eventually a manager (who was very polite) noticed me and came over and chatted with me for a moment until his dealer showed up. I was hopeful when this guy arrived at his cubicle, and he had a row of "Dealer of the Year" trophies lined up on his desk. Unfortunately he was a total ass. I can't remember his name, but it was an African guy. I told him I was looking for Camaros under $30K. He walked out onto the lot with me and right when we walked up to the Camaros, he asks me "So, if we can find a Camaro that meets your budget, are you ready to buy the car today?" I was like, "No, first of all I need to talk to my wife about it, and I'm still doing research." From that moment it was very clear that he had no interest in even speaking to me further. He didn't even open the door of a Camaro to let me look inside. He said, "Why don't you come back with your wife later, and then we can talk about buying a car." And then he started walking back to the building. No thanks, dick. THIS is your dealer of the year, Casey? Pathetic. Clearly you're basing your awards on numbers and not customer service. Your dealers don't want to even afford your customers the opportunity to do research? Worst car shopping experience ever. Anyway, after glancing at the stickers on a few of their Camaros, I realized I was going to get a much better price at a different dealer anyway. I ended up buying a used Camaro from Casey Subaru. I had a much better experience there. read more

I took my car into the service department for a repair on my driver side window. The window motor broke and the window was stuck in the down position. They agreed to fix my car and give me a quote. The gentleman helping me was very nice as I was dropping off my car. After I paid and picked up my car, I noticed my window was fine but the speaker in the car door was no longer working. This was a big problem for me as I have a third-party hands-free device hooked up to that speaker so I can talk on the phone in my car. I took my car back and requested that they fix the speaker that they clearly damaged from working in my car door. That same "nice" gentleman was now very rude to me and claimed that it randomly shorted after I drove it home. They refused to repair the damage they caused and expected me to pay for them to replace my speaker. I told them I will not be paying them to fix something they broke and I will be taking it to another repair shop. read more

Casey Chev Service: I came in for what I thought would be a quick once over so I could renew my safety inspection and it turned into over $200 in needed work for my beater car. From the time I called to schedule the appointment, to paying the bill and driving off, I was treated professionally and with the utmost respect. Mark R explained everything to me step by step and I'm so grateful to have had him. I immediately felt comfortable going in which is huge. (I had taken my primary car to its dealer that morning for an oil change and inspection and the other dealer treated me very poorly. Talking down to me, rude and aloof service personnel, and just making the appt was hell. Lo and behold, my husband calls and hearing a man's voice on the other end got their attention.) No such experience at Casey!! My state inspection turned into addressing recalls and replacing lights which didn't turn on with new bulbs (or new fuses), then partially disassembling my front end to replace wiring. Turned out when the car was in an accident a few years back, the collision center my insurance sent it to actually damaged much of the wiring with the body work! Mark at Casey Chevy walked me through each step as the techs were working on my vehicle, and even gave me all the costs up front so there were no surprises. Lastly, I had to use their shuttle home and the driver was very safe and courteous. A different driver picked me up to retrieve my car and he was great, too! I'm very happy to say that after this experience, my beater has found a new home for all service, and with quality and thorough work, it's not going to be a beater anymore! read more

If I could leave less than one star I certainly would. I purchased 2 vehicles from Casey at the same time. I had so many problems and issues that I had to have a sit down with the GM who admitted that I was lied to and given bad information by inept salespeople. Thinking that the GM would resolve my issues was laughable. I was told the same lies by him and there was ZERO follow through on his part. Buyer beware!!! Do NOT use this dealership to purchase ANY vehicle. read more