Jason and his team did a great job on my car (body work after somebody backed into my drivers…read moreside). Reasonable prices, reasonable turnover time and he was willing to accommodate and not charge me extra when work ran longer than planned. Would definitely recommend and will go back again!

I am so pleased with their work. My SUV's roof had become a real eyesore with badly oxidized paint…read moreand they fixed it to perfection. The estimate was so much less than I had guessed, I added repainting one fender panel that was strangely matte, and they took a lot of effort and pride in redoing the pinstriping all around so that it now looks brand new. I can't say enough for how happy I am with the result- my old car has many years of life to go, and it looks great. Just excellent work for great value. Highly recommended.

Great service ! Quick to respond and answered/explained all of my concerns. Kacey was so kind and…read moreprofessional! Will definitely use them again for my future needs

Took my husbands truck here to get the tailgate fixed. They said two weeks had it over a month and…read morethen drove our vehicle the entire time. The mileage was way over the amount it would take to just test drive. Not to mention we just refiled the def fluid and it was completely empty when it was returned. Now just two days after we got back the truck it drop down.

I would give 10 stars if I could! From start to finish Bay Custom website and…read morestaff have been phenomenal! This company is extremely professional and poised with both knowledge, their flawless finish and customer service. Truly, want to give a shoutout to Deidra and her team! Thanks again.

Used this company after my daughter was involved in a collision based on the reviews and proximity…read moreto her since I am about 7 hours south. They were able to get the truck in quickly for an estimate and within a week for repairs. They completed repairs in the time frame they provided at the cost of the estimate without additional costs, even mounting and balancing a new tire provided to them for the damaged one at no cost. Overall, very satisfied with the work and being able to handle everything remotely.

They did a decent job with the repair even added back the pinstripe logo but here's my problem,…read morewhen they took off the front bumper they did something wrong to my right front LED (factory) turn signal when they put it back on cause now it hyper flashes when all the lights work and they won't fix it after MONTHS, for those asking I used the right turn signal worked perfectly normal when I drove there

This is a gem of a business in the heart of the 757. I had some touch up work done and Gene and…read morehis team ensured a result befitting a showroom and showcase standard. Prompt with appointment time and very clear communication. Observed and imparted care for my vehicle. These guys are the real deal in quality care and service!

These folks were extremely dedicated when working with my car. I wasn't the most confident going…read moreinto this business due to some other local businesses recommendation. I am glad I went with these guys and I'm going to have them do some project work for me as I paint my car. Their team was super accommodating, even giving me a ride home. They were informative and knowledgeable about the paint process. The quality of the work begets the value of cost.

Thanks Taylor and the entire Bay Custom Auto team for handling my estimate to fix/secure a front…read morebumper and realign the hood on my 2000 GMC Sonoma SLS. The work accomplished corrected some long-standing issues with my truck, and it was Outstanding! Their team completed the work as promised within a day. I agree with other reviews -- the reception area was clean, neat and professional! The receptionists went out of their way to be friendly and supportive of customer needs! I was impressed with how Taylor, the estimator and my main contact, stayed on top of my work order to ensure the work met or exceeded my expectations! Great job team for outstanding work at a great price! Thank you! Frank R

Caliber Collision of Smithfield did amazing work on my 4Runner. The staff was also super friendly…read moreand helpful. I would recommend this location!

From the owner: Caliber Collision didn't become the nation's largest collision repair provider by accident…read more Recognized as one of Forbes' 2026 Best Large Employers, our team of highly skilled certified technicians and state-of-the-art equipment are committed to providing excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty, flexible payment options, and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you've made the right choice, and the first step toward Restoring the Rhythm of Your Life®.

Awful Service. Have had my car since December - one excuse after another for delays. Suppose to…read morepick it and they texted the morning of and said it would not ready. That was two weeks ago. They do not have correct personnel to do major work. Sent there by State Farm - find somewhere else

In response to Caliber's message on Yelp, I would like to provide details regarding my experience…read morewith Caliber Collision in North Suffolk, VA. I have sent several emails about my situation. Still, no one has responded to my request for a copy of the policy that prohibits Caliber from repairing vehicles when the funding comes directly from the consumer. Caliber informed me in North Suffolk, VA, that they could not fix my truck because GEICO had deemed it a total loss. I subsequently told them I was willing to pay for the repairs myself, either by providing a check for the full amount or by using my credit card, whichever they preferred. However, they firmly stated that they could not proceed with the repairs because the funds were not coming from GEICO, which they claimed violated their policy and contract with GEICO. I requested a written copy of this policy multiple times at the Caliber Collision location on Shoulder Hill Rd. in North Suffolk, VA. Still, they never provided me with any documentation or portions of the contract that clearly state this policy.  They ignored the request.  I felt this situation represented discrimination based on the source of funds for the repair services.  They urged me to remove the vehicle from their facility. Under duress, I had to remove it from Caliber in Suffolk, VA, stating the insurance company would not cover the repairs. However, I told them again to go ahead and fix the vehicle because I would be paying for all the repairs, but they still refused. Under duress, I removed the vehicle from Caliber and contacted another repair center. That shop accepted my funds without issues. It has been a very disappointing experience with Caliber. I don't know if I can decompress from this terrible experience soon enough. They ignored my plea for a copy of their policy and my plea to repair the vehicle. In addition, I was forced to take my truck, which was unsafe for road operations, but I had no other choice. What is even more disturbing is that they insisted on conveying to me that they could repair the vehicle only if GEICO paid for the repairs, yet they would not accept my funds, even though they are the same as the insurance company's. This whole ordeal sounds discriminatory based on the source of funds and has left a terrible memory that will be hard to forget. I am still requesting that a copy of the Caliber policy stating the above be sent to me via email.  If the policy is accurate, it needs to be corrected or amended. It is hard to believe Caliber would have such a policy that refuses to provide services to members in a community that lacks the resources or the cloud of insurance companies' deep pockets. Respectfully, F. Morales

Overall, the repair quality was pretty poor. The customer service itself wasn't bad--everyone I…read morespoke with was kind and polite. However, after waiting five weeks past the original estimate, my car was returned with a crooked door, scratched tail lights, and a sloppy paint job that started chipping just a few weeks after they painted it. They did take the car back, but again kept it longer than they estimated. They fixed the door for the most part and repainted the areas that had chipped, but there are obvious tape lines and the finish has an orange-peel texture.

Outstanding service. Chaz and his team are true professionals. This body shop is honest, and they…read morequickly repaired my car.

Service was performed. But their labor charges were stacked. No favors here, will not return.read more

Been caring for our cars for over 20 years including my 57 TBird. A quality business that has been…read morea part of the community as well as providing quality service.