Good clean store and very helpful/ friendly staff. I trust my equipment purchasing and maintenance…read morehere and it's nice to support a local business offering a top quality experience. They will continue to have my business with all my power equipment needs

I've been going here for the last few years for things (mostly tune-ups for my lawnmower), and they…read moreare always very nice and helpful. If you need service done to your lawnmower or snowblower, this is the place to go.

They were Experienced and Well Knowledgeable on the equipment I bought for repair... Also was fast…read moreon getting it fixed!!!

My riding mower wouldn't start so I called to ask for a pick-up. Instead the man I spoke to made a…read morecouple of easy suggestions to check first, and it worked. No charge! An honest, friendly and helpful neighborhood business is getting harder and harder to find.

Excellent customer service from Nicolette. Helpful and friendly. Rental of U Haul van was a breeze…read moreand definitely returning for more

U-Haul rental review: The staff that works here are friendly and helpful despite being busy with…read morecustomers. I had to reschedule my rental for the next day and they were very accommodating. They quickly helped me figure out what I needed to tow a motorcycle and the overall process was simple. I'd recommend getting U-Haul rentals from this location.

I purchased what I was told was a brand new 2018 John Deere 1025r tractor. Through their well…read morepracticed deception, I was sold a 2017 instead. I noticed my tractor had none of the excellent improvments that the 2018 models had. I called the John Deere home office and was instructed I had been mislead into buying a one year old tractor. They sold me a 2017 without my knowledge to be more price competitive with their competitors. With the John Deere home office help and the dealer owner Todd Holland they were forced to make good on the deal and take back the derelict machine and replace it with a current 2018 model year 1025r compact tractor. I was going to give them another chance and buy another new tractor which was a 2038r larger sized machine. They quoted me another price off their computer software and said it was well discounted which nothing was farther from the truth. Their price was pure list price. I went to Sloan Implement in Lanark and purchased the same new machine for approxamately $5,000.00 less. Based on my experience with Holland and Son's John Deere and their crafty salesman Bill Saunders. I would recommend staying far away from any Holland and Son location like the plague. They leave nothing to the imagination when it comes to burning their customers. I am also reporting them to the Illinois Attorney General's office so hopefully they will no longer practice their art of deception on any more unsuspecting consumers.

From the owner: Located off Interstate 88 (I-88) on the south end of town, Heritage Tractor in Dixon, Illinois your…read morelocal John Deere dealership serving Amboy, Ashton, Byron, Franklin Grove, Morrison, Oregon, Polo, Rochelle, Rock Falls, Sterling, and the surrounding Sauk Valley region. Visit us today for all your John Deere farm and lawn equipment, parts, service, and precision farming needs.

Oh I wish I could give Russo's a 10…read more Stopped here and met be many smiling faces at 7 am which is rare. Brian helped me and took the time to explain the differences in many of the Toro snow blowers and I wound up buying the 518ZE What a great crew with a welcoming attitude and helpful also. I can't say enough about the genuine niceness of everyone. I mean from the minute I walked in the door til the time the employee helped put it in my truck Just nice people ! You have a new customer for life. Thank you all !

I took my generator to russo for repair.three months later I asked for it back. I didn't care if it…read morewas fixed or not. they apologized and fixed it for free and delivered it to my house. they put the wrong part in it, and it didn't work anyway. I didn't realize this till some time later when I tried to use it. When I finally got someone to answer the phone to ask about the problem they said they had no record of me. Bad service and no customer service.

This place was a recommendation from a friend who does LOTS of business here. I did not name drop…read morewhen I made the appointment but apparently should have because I received HORRIBLE service. They charged us $300 more than quoted and had our tractor for over a month. Got it back and didn't even get through a full mow before the belt that they apparently replaced came off. Called to ask what exactly was repaired and they couldn't tell me except a belt and battery was replaced......we paid almost $800. They pick the tractor back up and have the tractor for another month! I call to find out the status of repairs because it had been so long again and was told the tractor has been done and they don't know why no one has called to let us know. They just simply forgot about it because it wasn't on their "list" of callbacks to make. Not sure what that means but just wow on the whole experience. My sister took her tractor here too and did "name drop" the same referral. She received completely different service- she paid much less and got her tractor back within a week. Guess who you know helps you out here which is unfortunate. Everyone should get the same service no matter who you know.

After shopping for zero turn tractors at six different stores, we decided on Castongia Tractor. Joe…read moreGarling, sales and product support specialist, greeted us at the door and began sharing his knowledge about John Deere tractors. Joe answered all of our questions and provided us with various means to purchase. We felt like we were making an informed decision to include the price. Joe printed up the proposal for our review prior to making the purchase. Not one other store did this! Castongia Tractor is going to deliver our new tractor at no charge. We would highly recommend Castongia Tractor and make sure you ask for Joe! He knows the products.

good people to due business with. My 12 year old Honda/Husquevar…read moreLAWN MOWER IS RUNNING LIKE new. Ray did a fine job aligning the rear tires and fixing the blade. reasonable and friendly service. Thanks Mark

Very disappointed in their service. We brought our mower in for regular maintenance 4/22/24. Its…read morealways kept in a shed when not in use, never been left outside, never had any issues with anything. It was left outside their business for 2 weeks and 4 days, rained multiple times during this time. Now the back wheels will not roll backwards at all. The owner explained over the phone that moisture can cause this problem, and it happens alot with this model, then denied it being cause by it being out doors for 2.5 weeks. Today when they called me to ask about the wheels they said they had not touched anything on it until today. So it was left outside, for 2.5 weeks for absolutely no reason.

Oredred part after seeing there name and part on ChatGPT and said the part would fit. Part does not…read morefit and when asking about Item that was $198.00 they say that shipping back to them which is a small box with plastic items the shipping would cost $135.00 shipping and a $49.00 restocking fee. What a joke. Their people will not always even call you back. I would not order anything from these thieves. What a rip off!!!!

I don't write reviews, but I find it hard to simply let this one go…read more This past summer (May 2025) the belt on my self propelled lawnmower broke. I was planning on fixing it myself, so I mowed the lawn without it a couple times. After a few days I thought, what the heck, I'll have someone fix it and give it a tune up while it there. It was an old mower, but it was still running. I brought it to this place. They told me $60 for diagnostics, and will call me 3-7 days. On the 7th day I heard nothing so I called to inquire an hour before they closed. The guy on the phone read off a bunch notes from the mechanic. Jargon I couldn't make heads or tails of and said they couldn't fix it. I thought he was talking about the belt and I asked if I can still cut my grass. He said it doesn't run, even thou it was running when I brought it in. Just wouldn't self propel. I said I will be in, in a couple days to pick up my mower. When I got there the guy behind the desk pulled my file all he said was, "oh, a yellow tag (whatever the hell kinda code that is). They weren't able to fix it?" I guess not, I said. He read the notes and things got quiet. I didn't get any explanation from this guy about what happened. The air about it all felt a bit suspect. Then they brought my mower out and I can see why it wasn't running anymore. It was literally destroyed and rolled out to me in pieces. I was so taken aback by what they rolled out in front of me that I couldn't even open my mouth to ask what happened. I seriously regret not opening my mouth about how I felt about them right there. To finish off the humiliation, a mechanic came to help load it into my crossover. Still had their dirty rags on it, I asked him "is it leaking?" He said "probably" I told him to take his dirty rags and insisted on some plastic to protect my car from that leaking oil before loading it. If you're reading this, STAY AWAY FROM THIS PLACE! These guys are worse than amateurs when it comes to customer service. I seriously don't think they even know what that term means. Yeah, it was an old mower, but I wish I had tried to fix it myself and not gone through this humiliation for a belt. I spent $60, waited a week, had to call back myself after a week to find out my mower doesn't work anymore and see it roll out to me in pieces. Never left a place of business feeling so sh't on before in my life.