I really like visiting this dealer, with my WRX that was bought by a smaller dealer, they gladly accept my used subie to assist me with and find issues i've had along the way. my subie is wrapped and she became the talk of the business with how much all the employees love the color and mesmerized by it. I've met several employees and they address me by my first name out of courtesy and it really feels like i'm apart of the subaru fam. I usually come in to buy parts or maintenance parts and I met Kevin. He helped my upgrade my 2015 bumper to the 2018 facelift. he guided and explained the separate parts needed for the upgrade. awesome guy who knows what's up. I also took a friend here was interested in buying a Crosstrek and Xavier was a very pleasant consultant. very kind and informative. recently, I needed an inspection to an older Impreza, John was my mechanic and Sam was my consultant that day. long story short, after I bought the Impreza third party, it was neglected a lot and not in any good shape. I was able to take a walk around the car with John and understand the issues of its condition. the two men were kind enough to not charge for the inspection service. I tried insisting some sort of payment but John also insisted on a no charge. I really felt relieved about their decision because I had to figure out what my next move was for the Impreza. read more

I saw a 2025 Crosstrek Sport for a really good price. Alyssa was very friendly and so was the whole team. They got me exactly what I asked for. They haggled a better interest rate for me. I had waited for years to buy a new car, I feared tbe dealership and new vehicles of today. They made the process relatively easy and I am excited still a month after my purchase. I would reccomend my friends and family to come here for any vehicle. I am not very social and I feel lole they fought for me, I was expecting to have to fight for a decent payment. Great service and they gave me a full carfax and since the previous owner bought a warranty, it carried over to me and they explained my coverage and did not hassle me. I am grateful I went here, I have had bad experiences before at Carmax and Toyota Dealership. This place has good people and Casey in my opinion is a fair and quality dealer. I give to orphans, and much of my spending is off of the books, I did not tell them this. In truth it made me fear I would not get a decent deal. They helped me to were I can still afford to send what I give, without hassling me about where my money goes. I make roughly 82,000$ a year net pay with bonuses and it looks really bad on paper. I pray God blesses them as they have blessed me. I am a little aukward socially and my boots were stinking from work. They were still very professional and kind to me. I hope this place thrives and the employees are taken care of. I am often taken advantage of in this world, and rarely get a good deal. To be honest, this is the best deal I have ever gotten in my life. My parents also bought from here. I would give them a 10 out of 10. My parents love them too and they have allot of experience buying cars in the past. read more

We had gone to Casey a little over a year ago and we were treated like absolute celebrities when we arrived. The salesperson we met with was Nate and we had every intention of coming back to buy from him. However we went today to buy the car and we didn't see Nate, but had a great experience buying from Xavier. Highly recommend this whole crew. We were treated so well and got the deal we were looking for. Lots of great people there to help you!! read more

Left my 2024 Forester there on December 17th. Waited 3 hours for a diagnosis, with was that a part was needed. Part apparently arrived 26 December, but cannot get anyone to answer the question "Is the car ready yet. They balked at providing a loaner and then provided a 2025 Outback with expired plates and no windshield washer fluid. Still waiting for someone to return my 4 calls as to status of repair . . . . read more

Do not take your car to the mechanic!!! They are scummy. If the mechanic doesn't know how to put the brakes on properly then run away. There's no reason anyone should have to come back to the mechanic because your mechanic can't put a caliper on a rotor properly. read more

I purchased my Subaru from Lonnie and he was very helpful with everything. I love the car and it runs great. They have a large selection of cars to choose from. One thing I noticed is that they really hold their value, as they have some used cars with some higher mileage still running great. I'm very happy with my new car and the service I received here. read more

just brought new Subaru Crosstrek from Casey Subaru experience was great they were so nice felt good no pressure sale went smoothly with sale manger MR. DIPLMA and Crotsley came introduce his self to me great meeting GM CASEY he sat down talk for while not about cars about family found out in conservation me and his mother have same first name joke said about his mother but what touch me most treat you like person not number been while since purchase car like anybody else hate going dealership first of all be there for while timing was great wasn't long as thought would be everything went smooth they did honor me by price match that what please me just can't say enough how well this experience have been special thank you to sale person MS. Ashley, she made very easy and relax with sale of Crosstrek just joy and knowledge answer my question again this been satisfactions journey never forget. read more

We took the car in for a routine tire rotation and the replacement of the left rear wheel bearing. During that process the technician bent the metal dust shield on the axil shaft. While driving on a 10 hour roadtrip to see family the bent shield sliced into the tire sensor which caused all safety electronics in the car to turn off including cruse control, ABS, and eyesight. Additionally, the left front tire's lug nuts were cross-threaded so bad that it took a heated torch and hydraulic drill to remove them. If we had popped a tire on the roadtrip it would have been impossible to change by hand. All this happened while I was driving with my newborn child and wife in the car which was extremely concerning. Because of the loss of electronics and all the warning lights we took the car into the dealership that had the cheapest labor rates in the town we were in at the time. they discovered and repaired these issues. After returning home I came in with the above information to start the refund process and have been waiting since May to receive the check. Last I called I was told the check was in the mail and would be receiving a tracking number by text. I never received a text with that information and am still waiting on the refund. read more

Amazing! Fast and fabulously finished. It runs better now than when I bought it. Thank you for finishing ahead of schedule even over holidays season! Your staff were encouraging and kind- thank you- I drove in from TX and was worried when my Forester died on the road- all I can say is don't listen to the ugly reviews. It looks like people around here on post a rating if they are mad at something. I'd like to change that- let's post the great things too- ! read more

The service advisor is nice enough, I believe his name was Ben but I usually work with Sheree. He seemed confused at times but was helpful and definitely was putting effort in. I've had several incidents with the lady in the appointment service department that are negative, including one from last week. I called for a simple question and heard her sigh and she continuously cut me off. When i came in for service and was told to go speak with someone for a part she was in the office and being extraordinarily loud. Even people in the waiting area upstairs were complaining about her foul language and heard the way she spoke to customers so I had the nice young woman in the office schedule the appointment because the other one didn't even acknowledge me before she cursed and walked out of the office. I have a Chevrolet truck and an outback and have worked with casey for years, I hope this is resolved because for several years this same woman has been obnoxious and it doesn't show much professionalism on casey's part to have someone who makes you feel like a burden in such a role - and this is not the first time i have made a complaint regarding this exact same issue. i usually make my appointments with Sheree and will stick to that once she's returned from vacation. read more

Something has changed for the worse at this dealership. I started patronizing Casey in 2012, when I bought a condo in nearby Williamsburg, and the service they provided for my two Foresters had been excellent. But today (01/25/2024) I had an appointment to replace the power steering pump on one of my cars, using a rebuilt pump I had purchased myself. When I made the appointment I told the appointment clerk that I had my own part to be installed and she said nothing. When I checked in at the dealership I told the service advisor that I had my own part to be installed and he said OK, he understood. But after I had waited for an hour, he came and said the dealership would not install owner supplied parts! But in the past this dealership had done just that for me, using an AC compressor I purchased from a local parts retailer. When I asked to speak with the service manager, he first said that they could not offer a warranty on a part they did not sell themselves. I said that I understood, and that was OK with me. He next said the part I had was "incomplete" since it had no pully or reservoir. I pointed out that the Subaru-supplied part, which was 5 times more expensive, was exactly the same, and did not come with a pully or reservoir installed either. He then had no response other than to insist that this was "corporate policy." Even though I told him that I had a trip scheduled in two days to Philadelphia for some surgery, and so needed the part installed ASAP, he refused. I will say he was pleasant and respectful throughout our discussion. It is clear to me that Casey will now not install a part they do not source and sell themselves, so they do not loose their cut of the part's (often exorbitant dealer) cost. This is why consumers need a "right-to-repair" law in every state, to protect against monopolistic overreaching by auto manufacturers and their dealers. PS. After I was turned away at Casey I found a wonderful local shop, American Pride Automotive, down the road from the dealership, which installed the part in about an hour while I waited, even though I had no appointment. Plus, American Pride has a far more pleasant waiting room than Casey, so kudos for that amenity too! read more

very unprofessional, went to look at a car they were supposed to have a car for us to look at when we called and they said they'd hold it. go today and it turns out they sold it yesterday. And i was gonna upgrade my Subaru for a new Subaru, but not anymore, going somewhere else with my business. read more

I've been to several other Subaru dealers over the years and this isn't my favorite. A credit card surcharge, really?? I pay over a thousand dollars for service and I get to pay an extra $20 for that? Unreal. They also left a mess from their work. They don't give you a complementary wash like other dealers (and that also includes dealers other than Subaru). If you're not gonna wash it, can you at least clean up after yourself? They must know that people don't want to drive to Richmond or deal with the tunnels to go south so we have no choice but to go here. read more

There is little good to say here, the service department seems disorganized. When I did get home I was shaking I was so displeased. I know that customer service is a rare thing these days, but what owner/manager would want there customers angry when they leave? read more

I bought a used Subaru for my niece from a different lot, and I wanted to ensure it was sound before I took it to her. Dominic was phenomenal! He assisted me with the service I requested (all wheel alignment) as well as the extra little things I asked such as the paint touch up code etc. I read other reviews about this service department and was a bit Leary, but as a mechanic myself, I found this encounter to be stellar. I felt confident giving her this car after having Subaru specific technicians giving it a thorough checkup. read more

Casey Subaru - Used Subaru with Happy Niece - Car Dealers Near Me - Newport News, Virginia

So, while on vacation in Williamsburg, someone stabbed our tire on the sidewall. So, we couldn't get it fixed. We contacted Casey Subaru to see if they had a tire in stock. First lady to answer the phone was a receptionist. We explained our situation to her. So, she said, you need to speak to parts and transferred us. So far so good. Lady from parts picks up. Again, had to explain our situation again and asked if they had the specific tire. She said "I don't know, I get someone." Transfers again. Some guy who sounded stoned answers. I had to explain my situation again. He asks what vehicle we need a tire for. I tell him it's a 2024 Forester wilderness. I tell him I need one of the same tires it comes with from the factory. He says "which one? Theres 2." I said "no they came with the yokohama geolander a/t 225/60/17. He started mumbling something, again sounding like someone high on marijuana or something, that I couldn't understand. Finally, I got tired of dealing with him and hung up. They must hire some real idiots here! read more

I haven a Subaru person for a long time. I tried. I really tried to buy a car here. On 2 separate occasions. Just couldn't do it. Everything that's bad about car dealerships. First time, they lied about a vehicle list in stock on the website, saying it had been sold. Then they "remembered" they had it as I was walking out. They wouldn't even come close to the price was listed at on the website. Tried tell me it was a different car on website. But the VIN was listed. Another lie. Second time, I had the vehicle I wanted. I came in with a fair price. There is ample research available to know the pricing. They could not even come in the ballpark. They wanted like $3k down and $480 a month on a $30,000 forester lease. Gtfoh. Salesman couldn't close and wouldn't budge. Transferred me to the sales manager, who was a Glengarry Glen Ross wannabe guy. He also wouldn't budge. Tried some cliche salesman tricks. It was actually embarrassing. Just bad experience all around. I left after the second trip and went to Casey Honda and drove a car off the lot same day. Much better experience there. read more

Extremely disappointed in Casey Subaru and Subaru of America. If you have a vehicle that is in the range of 11-14 and is consuming mass quantity's of oil and you are passed warranty there is nothing they will do for you except charge almost $9,000 to replace the lower block which is the main problem with these vehicles. Or charge almost $5,000 to replace the piston rings. Knowing that these engines are failing they will still try to charge you $1500 to take the engine apart to tell you what you already know. The staff is not even on the same page. One supervisor actually told me to just keep my car lubricated and it will be fine. The lack of coordination between this Subaru store and Subaru of America is astounding. They can care less that the engine is failing and will not offer any support even though they have known about the engine failures for years. If they were willing to offer some support maybe I would feel differently but they only want your money. If I was someone who didn't know anything about vehicles and never changed my oil then maybe I might understand because it would have been my fault. I hope all Subaru dealerships are not this bad. I have been a Subaru driver since 1984, no longer. If you have a Subaru I highly encourage you trade it in because they are telling customers that a little oil burning is a normal thing. Talk to any mechanic outside of Subaru and they will tell you this is not normal. https://www.subarupartsplus.com/blog/about-subaru-oil-consumption https://www.youtube.com/watch?v=inZHYv-VHVo read more

I just bought a new Subaru crosstrek and had a wonderful experience! William H. was great!! He was super fast at responding and keeping me up to date with all the steps of waiting for my car to come in, financing questions, etc. when I went to pick up my new car William was super informative and even went through all the buttons/ electronics of my new car and made sure I had all the info I needed before driving off. Really recommend! read more

Bought a car here a year ago and the sales associate was rude the entire time. The process was annoying as they wouldn't show an itemized list of charges and only wanted to show the per month price. So many red flags and they will always blame the customer on any wrongdoings, miscalculations, etc. read more

We had a great experience buying a used Subaru at Casey for my daughter!! We compared prices online and Casey offered the most reasonable. Cam was our salesperson and couldn't have been more friendly, honest or accommodating. We thought a newly traded in Crosstrek was what we wanted but, once Cam ran it through the Casey mechanic check, found a 2015 Forrester that was a much better fit. The sales manager - Kevin - worked with us to make pricing work. We are very satisfied with service, integrity and price!! read more

Crap service. Spend thousands on a repair and they don't even wash the car, and they charge you for a loaner vehicle. You couldn't pay me to drive a Subaru. Unfortunately my daughter was given one from her aunt. read more

I just purchased 4 tires from them. I called around to a few other places and found the same tire at a cheaper price, Casey said they would match the price. I couldn't be more happier with them. I was in and out in under 2 hours ( even less ). They are very professional and extremely friendly. They will be my go to place for my vehicle needs read more

This is by far the worst car dealership I've ever been to. Bought a used car for 10k. Said everything worked and it had never been in an accident. SPECIFICALLY said the AC worked. 4 days after getting it, the AC went out. Took it back multiple times to get the AC fixed and every time it would go out within a couple of days. Got tired of bandaid fixes and gave up because they weren't doing anything to fix it. Here we are after warranty needing AC because it's too hot and take it to a shop. Everything is messed up and it has been wrecked before because the frame is bent and it's going to be $1700 to fix it. Casey Subaru did not do ANYTHING to fix this at all because they had to have seen it when they went to 'fix' the AC. They know they sold us a lemon and they procrastinated on fixing it until warranty ran out. Don't buy anything from these crooks, they will rip you off. read more

Like being talked down to by a service department? This is your place! Like the adventurous pit in your stomach feeling that the person you handed your keys to has no idea what they're doing? Casey Subaru is tops! Do you love it when you get a recall in the mail, and the service department acts as if they're doing you a HUGE favor by making an appointment for you? THIS IS YOUR DEALERSHIP! To the two ladies in service, you just cost the dealership business on 4 vehicles. Have an outstanding weekend working up more insults for next week. read more

I have been loyal to this dealership/maintenance shop for years. And now that has stopped. The experienced customer service team is gone, so I was given a new girl to process my subaru when I dropped it off. Dropped it off on a Friday; three business days later I still did not even get a call with the diagnostic status... nothing. No communication. I called htis morning and was told she was on vacation and no one had been tracking my car. The assessments had not even been done and we are three business days in. I was told, as I am always told, that I would get a call before COB the day I dropped it off to let me know what issues were identified so I could make a decision on how to proceed. Complete silence for three days to find out the issues have not even been explored yet. Asked to speak to someone in charge and was told the manager is conveniently out of the office. So... folks... if you have all the time in the world to go without your car, are good with no communication and no manager to speak to.. this is your dealership. Found another mechanic to go to. I am starting to Connect the dots as to why the service reps who have been there for years are gone. read more

The sales manager here went above and beyond for me when I came here back in November- I was in a bad car with a bad loan and he didn't know this but I had just suffered a loss and couldn't keep it together and kept crying during my visit. He took his time to educate me on car safety features, car loans and made sure I was okay the whole time during my visit and before I left. He made sure we weren't going to fast and offered a listening ear if I wanted it. I didn't buy a car, only because I learned I couldn't afford that, but now I'm in a better car and a better loan and had I been able to afford it I would have purchased from Casey. I wish there was some way the dealer could get credit just for great customer service. read more

Please be careful when purchasing a vehicle for Casey Subaru. Casey Subaru is the only Subaru Dealership located in Newport News, Va.  A year ago I left Casey Subaru show room floor after waiting for a salesman that told me the new car prices are non-negotiable so my wife and I walked away. Since Casey Subaru is only Subaru Dealership in Newport News, three weeks ago we return having been told the dealership was under new management. The car salesman Will was excellent.  However, when my wife and I sit down to complete the paper work, Will left and talked to the sales manage and returned with a typed up documents what said the banks that Casey Subaru deal with require $8000.00 down for a new car financing. This document was presented to us before we given completed the Credit Report. When we replied we were not giving them that much as a down payment Will went back to the sales manager and then returned and just said "okay!" Once we negotiated a price and monthly notes when we set down with the Casey Subaru Finance office the monthly notes skyrocketed and we will told we had to purchase an additional extra warranty in order to purchase the vehicle. Well new management same ole Casey Subaru. Lastly, Casey Subaru would not match the price of another dealership even though it is posted on their website they would. read more

I was helped buy a salesperson that was not helping with the price. I then meet Travis Wynn. He must be the owners son or something. He was amazing and took 100% ownership. I have bought 20 cars in my life between my wife, and kids. I will be back to Casey only if Travis is there. I am a big fan of this company. read more

Never again! Next time I buy a new car it will be from the dealer that's closest to my house, to save multiple hours of drive time back and forth from this dealership as they are an hour away from my home. Every time I need to return to Casey for recalls, etc. they schedule my appointment, I go and wait 2-3 hours, then they tell me they don't have that part in stock. Or, I wait a few hours, it's now the end of day, and they say the car isn't ready and they have to keep it overnight. One recall notice said the repair should take about 45 minutes. It took Casey two days. Say what!!! Shoddy customer service. read more

I love the folks at Casey Subaru. They make you feel welcome and bend over backwards to make sure you leave happy.

My wife and I were in the market for a new car. We already have a Subaru Outback and were looking at adding to our Subaru family. Since the Outback was large enough for our needs, we were looking for something a little smaller and more compact. I've had my eye on the Crosstrek for a while and this felt like the right time to buy one. Upon arriving at Casey Subaru, we were introduced to our salesman, Amir Wallace. Amir spent the next several hours assisting us with our decision. He was by far one of the best salespeople with whom we have ever worked. He was polite, patient, and very understanding of what we were looking for. We really enjoyed getting to know him and allowing him to help us make the best decision possible. We ended up purchasing a 2021 Crosstrek. I particularly like the new model because unlike the older models that have a 2.0L engine, there are 2021 models that have a 2.5L engine. We were happy to get a good deal at a very reasonable price. Amir is a 5 out of 5-star salesman, without a doubt because he knows how to treat a customer like a person instead of a sale. I only give a 4-star rating and not a 5 specific to the dealership because the inventory of cars we were interested in was very limited. With that said, we are still grateful for Amir and Casey Subaru for delivering a quality car buying experience. read more