When I tell you, STAY AWAY, please STAY AWAY at all costs. Buy your dream car somewhere else and NEVER let the service department touch your vehicle. I have been a customer with Priority Chevy for nearly 10 years, and I used to love this dealership and the way they treated customers. However, the years have passed and the management and ownership has changed so much that the place is NOTHING like it used to be. I took my 2018 GMC Terrain in on Friday morning at 9:30 due to the AC compressor going out and the battery needing to be replaced. I bought the car with the AUL lifetime warranty, so all I'm required to pay is a $100 deductible for any repairs, but unfortunately the battery (special for auto-off vehicles) is not covered under that warranty. Nevertheless, they said they would start fixing the car and it would be ready no later than close of business on Monday. Monday came, and I heard nothing from the service advisor, so I called. Samantha told me that she was finishing up some paperwork and would hopefully be done within a couple of hours. 5pm came and my friend graciously offered to drive me to the dealership to pick up my car. On the way there, Samantha called and informed me that she couldn't release the vehicle to me today, because they were waiting on AUL to pay them for their portion of the repair. I tried to reason with her and demanded she call Matthew, the manager, to get this resolved. It's hard enough to go one day without a vehicle, but to go five days without one is near impossible for someone in my situation. Samantha informed me that Matthew told her to not release the vehicle to me until AUL pays their portion. When I asked to speak with him, he couldn't be bothered to answer his phone again. What kind of place is open until 6pm but doesn't have an authority figure available on-call? Mind you, I've done ALL my vehicles' maintenance and repairs with Priority, so they know I can be trusted as a customer to make sure they get paid. Additionally, they knew I was able to pay my $525 portion of the bill on the spot. Couldn't that have at least been a down payment on the bill? A guarantee at least? At this point I became very frustrated and shared some not-so-pleasant feelings with Samantha. She walked into the main dealership to speak to the general manager, she came back out with the same answer as I was told earlier. So, I walked into see the general manager myself. Again, some not-so-pleasant words were said, as he responded, "there's nothing I can do". I again returned to Samantha to see what else could be done and to demand, once again, to speak with Matthew. Surprise... he refused to answer his phone. At this point, I was so heated and angry I just had to leave, before things got out of hand. As a loyal customer, I can't believe this is how I'm treated. I've never owed them a debt, and I've never left there without paying them what they are owed. I've bought three cars from them, and I've sent numerous others to them for car sales. Literally, my best friend bought a $70,000, top-of-the-line Silverado from them because of my advice. On top of that, the service department is the only people who have ever touched that engine or anything under the hood. So, to say I was pissed... yeah I think most people would be in my situation. There is NO reason my car couldn't have been handed back over to me on Monday. Why make a loyal customer come back up to the store one day later JUST TO PAY!?!? Isn't the nearly $100,000 in vehicles I've bought from you enough? Why was the fact that I was able to pay the $525 on spot not enough for them to be able to hand over my keys with a simple gentleman's agreement? I don't care how nice Gil is or was when he sold me my vehicles, the rest of the dealership and its management are TERRIBLE and unwilling to work with long-standing customers like myself. From this day forward, I will do everything possible to AVOID going to this dealership for anything other than my lifetime oil changes and inspections. Heck, I may even try going to another Priority location just to avoid this place entirely. The fact that the managers were useless and unwilling to work with me and my situation is enough for me to NEVER go back here for another vehicle. So, stay away. Don't get a car from here. Don't get your car serviced here. The experience sucks and so does their treatment of customers. read more

I had filled out survey that they sent me and they said they would contact me but I never heard from them so I'll share my experience here. I had made an appointment here for a state inspection and waited in customer lounge for 5 hours for it to be completed. I've never had to wait 5 hours for a state inspection before. By hour 3 or 4 I had received an email notice from here saying that I needed to pay $65 for a little lightbulb over my license plate or my car would fail the inspection. At this point I just wanted it to be over so I approved it. The next hour my phone dies and I go to the service office to let them know and the guy there asks his coworker for update on my car and she kinda starts talking like she's flustered and annoyed saying it's a state inspection and that's why it's taking so long. And I'm confused because I've been waiting patiently the whole time and I did not yell or have an attitude with anyone. But I just let them know my phone has died and I just need someone to come let me know when my car is finished. When my car was finished the guy did come get me and he did apologize for the bad experience which I appreciated. This was my first time here and I feel like they should work on having better communication with the customers. I understand things happen but it would have been better if the service office let customers waiting in the lounge know what's going on with the delays. Also maybe they could add a phone charging stand to customer lounge and maybe some free water bottles with their company logo idk just a thought. But they do offer free coffee though read more

ept is awesome! Scheduled an oil change and they found me an appt quickly and was very fast service! Daniel Irwin was excellent on keeping me informed when my vehicle was ready. While waiting on my oil change, I toured the lot and was met by one of the sales representatives. No pressure and the entire staff was very friendly and helpful. I live in Chesapeake and drove to Newport News to get my service because they have been awesome the times that I have been there. Would defnitely recommend! read more

Got a new 2025 Equinox RS. ENGINE LIGHT kept coming on and going off. They said they couldn't find anything wrong. They said "you can drive it and if the engine light turns red pull and call tow truck". I said it was a LEMON they said no. I didn't trust car and should have went elsewhere but traded it in for 2025 Blazer RS there. Less than 600 miles something happened to transmission. ENGINE LIGHT came on and transmission fluid everywhere and wouldn't go 40 miles an hour. Now we are back at dealership. Definitely a Lemon. read more

Service is done correctly, but Service Time is abysmal at this shop. With a solid appointment booked each time, shop visits were abysmally long. I believe the shop takes service appointments with zero intention of meeting a timely completion. A 9 AM oil change & rotation was not completed inside 3 hours. read more

I have trusted Priority Chevrolet to repair my 2005 Suburban since I purchased the car from there. Although many years old, I have maintained the car. I have been pleased with the service until a few weeks ago when charged nearly 2,000 for an oil change, 4 new tires, and to fix the problem with not being able to fill the gas tank. The gas pump shuts off after putting in one gallon of gas as though the tank is full. I was told it was a vent problem and that it was resolved. The next day after getting my car, I had a flat tire on the rear driver's side. I called the dealership and towed my car in. The mechanic who installed the tires mentioned it had something to do with the air stem--totally not right! Two days later, I had another flat but this time on the rear passenger side. It looked like a piece of bone was stuck in the tire. The service department was not open so I called AAA. He had the tire fixed in a jiffy. So I decided to try to fill the tank since I was out. I could not and still could not. I called the dealership but I could not get an appointment for a week. Currently, I have made an appointment with Sprinkle and Williams for 8 July to get a true diagnosis of the problem. I am very disappointed that after calling the dealership, the service manager never returned my call nor have tried to get my car back in without charge to truly fix the issues. Service at Priority is horrible. read more

Priority Chevrolet - Car being towed. - Car Dealers Near Me - Newport News, Virginia

Avoid getting service here at all cost! You'll be waiting forever, 2 hours for state inspection. They say it's because the state web site is slow, or not working. Everywhere else, 15-30 min. read more

I brought my car in for a motor oil pressure issue and when I picked it up the car wouldn't start because the battery was dead and they gave me 1000 excuses on why my car wouldn't start when it was starting just fine when I brought it in 3 days prior. I definitely wouldn't recommend goin there for service read more

Priority Chevrolet - Somebody you don't wanna deal with - Car Dealers Near Me - Newport News, Virginia

Wrote an online enquiry about a used car at Priority last week. Got an interesting reply. So, I called up and made an appointment to see and drive the car. It was fine made an offer....starting offer. Salesman was top notch. Nice guy. But, used car sales manager wasn't interesting in talking about it. Basically said "the price is the price". I left saying I was interested and fully willing to keep discussing it. Got a call from a different salesman today. Told him I was still interested and willing to discuss anything they might have in mind. "Let me take this to sales manager, I'll call you right back." Waited two hours, nothing. called up a dealership I had looked at another car in earlier. Made THEM an offer on a nicer, newer car, salesman said "hold, let me take this to my sales manager". Came back in 5 minutes with a solid counter. I bought the car. Priority could have sold me a car Thursday or today. But, we're too arrogant to even discuss it. Soooo...they lost a sure sale and lost any potential for me as a future customer. Nice work! read more

Fantastic customer service, did a trade-in and purchase. Traded Altima for a Chevy Traverse. The sales person compared other vehicles I was interested in from other makes. In other words very knowledgeable so if your in the area looking for a vehicle check them out. read more

See all

Like many others have written setting up an appointment here is not by any means an appointment. I chose to drop off for an 8am "appointment" figuring I could be able to pick up my truck by 9/10 am and still be able to get to work. This was not the case. My truck was not ready until 430pm and the explanation was because of our dated Covid rules. The service manager said I was not a priority because people were ahead of me waiting. Very disrespectful staff and 100% lack of management worth anything. read more

Sade, Meghan, Justine, Joel and Dwane make a great team! Great experience getting my 2023 Colorado from Priority Chevy Newport News!

From my experience, they are over priced and not great at what they do. Paid a 6,000 dollar service and they were faulty on fixing my sunroof which was a 400 dollar job. Told them my sunroof was still not working properly and they offered me more prices to pay while also be inconsiderate to my inconvenience that it puts me in also not having my car...... AGAIN. Not customer friendly at all. read more

Anna at Priority really helped us close the deal on our new Chevy Equinox Premiere. Priority has the best deal around and I got an offer I couldn't refuse. If you're looking for a new or used vehicle, Anna's the lady to see. Thanks for the pleasant and patience you all showed. 10/10 read more

Priority Chevrolet - Car Dealers Near Me - Newport News, Virginia

See all

I took my car in for a free oil change and was told that my tire had a nail in the drivers side front tire and that it was to close to the edge to be repaired and offered to replace it for $190.00. I declined and took my car to Costco. the technician there said it did not have any nail in the tire and I quote "someone tried to RIP you off. I took it back to priority the net day and asked to speak to the manager. I was told he was in a meeting and he would call me which of course he never did. I cannot do business with a dearler I cannot trust. I hope noone will trust them or they will get ripped off too, read more

I would have to rate this as my worst experience with a deal thus far. I purchased a truck from them over a month ago, I still have no paperwork, no tags. no communication. I have called and emailed and texted, 23 days after signing the paperwork, I revived an email saying they needed an emissions, which is reasonable. what is not reasonable is finding out through this communication only that they filed in the wrong state. I still don't know what address they used, or if my credentials are floating in the ether. The salesman did not listen, and is not admitting to his mistakes. the business manager was too busy leaving for Paris to check, and the GM while genuinely attempting to do right, has no bearing over his staff or business practice. this is my dream truck, and now every time I look at it, I'm disappointed. read more

Had an appointment, waited 7 hours to be told vehicle wouldn't be worked on that day because I dropped it off. People waiting have priority. What is the use of an appointment. I was going to wait and I was told it would be a few hours (for an oil change) read more

If I could have selected ZERO stars I would have. We had the worst service experience here and will not be returning. We scheduled a service appointment for 8:45am and was advised that it could take 3 hours. At 2:00pm, my fiancé asked for an update and was told that they're waiting on a part and the service hadn't been started yet. So he say there for over FOUR hours for nothing. This location clearly does not have their priorities in line! read more

Got to love their Express oil change .... Obviously their definition of Express and my definition of express is two different things. I sat there in the waiting room for 2 hours waiting for my car in an Express oil change. read more

I have contacted GM themselves still no further ahead can anyone tell me who to contact about a bill I'm tired of getting the runaround from Priority and Chevy corporate any help would be appreciated!!! read more

If you want to be insulted from your parenting all the way down to your appearance and have your credit ran after telling them no when they have to come back and ask before they do then by all means please feel free to come here. They like to gossip about their customers when they are 10 feet away. From what you drove in with (Dwane, if you knew anything about cars you'd know the value of that "s***y scion" with car enthusiasts) all the way down to what your engagement ring looks like (I absolutely love my ring Sadie). And thank you so much to the person who made it abundantly clear they didn't think we would be good parents based on absolutely nothing. Thank you Sadie, Dwane, Megahn, Anna, and George for your exponential customer service (sarcasm if you aren't aware). If you insist on talking about your customers take advantage of COVID and WEAR YOUR MASK so it would be harder to tell what you were saying or at least wait until they leave like a normal person. Great way to treat your military and first responders. read more

Unless you have an appointment, don't bother. Price gouges , sketchy mechanics.. avoid at all costs

Had a 7:30am appointment. Literally the first one of the day... for an oil change. Waited 3+ hours when not all the bays were even full and 4-5 mechanics sitting shooting the breeze. Plan to spend half your day here if you have a service appointment. read more

Awful customer service and humans. It is all about the money and NOT the customers! I took my Tahoe into the dealership because it was having two issues, 1. after breaking and beginning to accelerate, it would shoot forward and then the nose of the vehicle would dip down right after and 2. the entire dash, while driving, would go out. I would have no ability to see anything. It took them 5 days to figure out the mechanical issue, leaving me without a vehicle until the 5th day when I get a rental through my warranty program. They finally fix the mechanical issue but tell me that because the system for the electrical issue isn't popping a code and they have not been able to duplicate the issue that my vehicle is ready for pickup. After speaking with the GM, the assistant, and the service manager, they give me two options when I tell them I am not picking up my vehicle because it is a safety issue. 1. I can continue to pay out of pocket for my rental at $45 a day and they will drive my vehicle all over until it duplicates, and they can hopefully pull a code. (Putting additional miles on my vehicle and using it for personal use, which is absolutely not authorized.) or 2. I can pick it up and bring it back when the issue duplicates more frequently and they will try to get a code from it. I ask if they have no issue with the safety concerns that they are putting my family in. Then she tells me again that they would be happy to keep my vehicle and drive it all over until it does it again and hopefully when it does, they are near the shop and have the ability to get a code off of it. I asked her to put my two options in writing, in which she indicated that she will not do (because she knows that what they are doing is wrong and it could result in a lawsuit). They have no care that while I am driving, even on the freeway, that the entire dash goes blank, and it could result in an accident. They have no care that myself and/or my family could get hurt as a result. Don't buy a vehicle from them and if you do, don't take it to them for service. They have no care in the world about you or your family's safety. read more

Everyone at this dealership was friendly and helpful. Every discussion was friendly, all of our questions were answered to our satisfaction. Excellent customer service, I recommend them to anybody. read more

Not good for servicing. Dropped car off at 9:00 am. Called and checked at 4:30 and they hadn't even started yet. The front desk people chat and have a good old time and will ignore you when you walk in the door. If you're not buying a car the customer service is terrible. read more

Dropped my vehicle off in the morning, for a 9:45 am appointment, 2:30 still not looked at. Because I dropped it off, it was moved to the back of the line. Service department said its because they still follow covid guidance and those that came in after me got to go before. Needless to say I don't recommend service here and will no longer be using this dealership for service. read more

Overall great experience. I started online, then transitioned to in person. Thought they gave me a solid deal, and worked to meet my purchase goals. Suburban was located at another dealer, and they picked it up and delivered on a Sunday. Special thanks to Anna! read more

Priority for life. They don't tell you that and oil change takes 4 hours and add another hour for an inspection. Call and ask to verify if you don't believe me ! read more

I took my car in to have the sunroof replaced. They replaced it in a timely manner but forgot to reattach the wind guard. After contacting them Mrs.Martinez had me return to see what can be done. Thank goodness they didn't throw my old sunroof away. It took about 20 mins and my problem was solved. I traveled from Virginia Beach because the location in Chesapeake is extremely overbooked and backed up. read more

Greatest dealership to go by your car, absolutely amazing! Request Nina Sawyer, she will definitely make sure you get your dream car! Thank you so much again couldn't be happier read more

Spin the story some more Priority, fluff the times some more to save face with Yelp. The times you reply with are very far from accurate. The tire in question was a repeat visit, as this issue was persistent and reflected in the monthly on star reports. The tire was not available and we left with the full size spare installed so that we were not waiting from 9am to 3pm with our children. In fact this problem with the tire was from the day the truck rolled off your lot. The nail was not through the side wall it was thru the tread. I finally found the problem myself and had to point it out to your factory certified master mechanics that could not find the issue on the previous visit. Your staff kept saying we will hook you up and take care of you... excuse me, this is a huge insult as this is not hooking me up and taking care of me when #1 it is a issue from your dirty litter ridden parking lot and #2 when my tires are fully covered by the extra warranty that I paid for. Your customer turn time for basic maintenance such as a oil change and tire rotation such as a oil change is extremely poor. Throw troubleshooting a slow leak and that turns into a multiple all day affair. Overall you and your maintenance department are a failure and get one star... read more

Bought a truck from these crooks in late April. Signed sealed and delivered on April 29th. On May 30 I get an update that they are still running my credit (without consent). So I call to talk to the dealership. Finance "Manager" gives me the run around saying things are ok and another bank has given a better rate. Call to talk to the GM who avoids me for over a week. When I finally do speak to him he tells me everything is ok and basically blows me off. A week later I am told I need to bring the truck back and that the deal has fallen through. Upon returning the trucks, the General Manager can't be found and the same worthless finance manager walks me out to the truck. I hand him the keys and he inspects the vehicle, interrogating me like something is wrong with it.I ask about the return of the downpayment to which he replies "you won't have that until at least the morning when they do an inspection". He proceeds to get in the truck and I put my hand in the door and told him I wasn't leaving without either my money back or the truck. He then pulls off with my hand in the door and says "I've got the keys and you ain't got shit so....", narrowly missing running over me as he pulls off and speeds Long story short, Newport News Police Department have to get involved. I contact the President and Founder of the company, who instead of answering to the concerns, reverts back to the same GM who avoided me and gave me the runaround to begin with. No resolution and zero repercussion on the finance manager, even though there were employees who witnessed and verified my statements. Stay away from this dealership and all sister dealerships. read more

Horrible customer service department. Scheduled a service for 75 thousand mile tune up, oil change, and look at a trouble part of the vehicle. Dropped the vehicle off and waited 5 hrs with no contact, I contacted myself 1 time each half hour after for two hrs with a final answer, "oh ya it's ready". I ask what the issue was and they state, no car issues at all, we will do more next appointment but your vehicle needs no work now. Vehicle has same exact issues and looks like nothing was touched. The answer to the issue is to take the vehicle back in but only in the middle of the day. Unfortunately the communication is lacking in this service department. read more

Came here today for a scheduled appointment for an oil change and been waiting for over two hours. Don't really understand why a standard oil change is taking so long especially with an appointment. Haven't gotten any updates on why it's taking so long. Wasn't expecting to be stuck in a dealership all day ! Ridiculous... read more

i have been looking to purchase a truck for the past few weeks, i have been texting back and forth with abbie rivera. last weekend we had come to a geed upon price for a new chevy truck, i did not tel her i was coming but had the understanding that the truck was on the lot i stopped in to the dealership on saturday the truck was "at the sister lot" i didn't not have a lot of time. so couldn't take time to look at other trucks i had not talked to her in a couple of days i contacted her today to see if she had any trucks that would fit what i was looking for i even increased my budget by $10000. below is the text i received from her in regards to the trucks she may have on her lot to meet my needs. so i would try to find another chevy dealer to make my purchases. the staff at priority seems to think that you spending your hard earned money should be on their timeline not yours. read more

Priority Chevrolet - Car Dealers Near Me - Newport News, Virginia

Brought my vehicle (which I purchased here) in for a scheduled oil change. I scheduled the service on line and arrived on time. Went to check in with the service advisor and was told my wait would be 2 to 2 1/2 hours...for a simple oil change...nothing more nothing less. Service advisor said with a straight face that's the norm. Time to look for another Priority dealership that has a better service department. read more

This was the 3rd purchase for my family & each time the staff took great care of us every time

We bought a camaro from them and constantly had problems with it and had to bring it back severely time's with problems which the car was brand new they would keep it for days. Then when we would go pick it up they would say there was nothing wrong with it. It got to a point where the head of GM had to come down here to Newport News and we had a meeting with him. They lie and there salesman are very dishonest and will tell you things just to make a sale. So we traded the camaro in for a truck that they said was inspected but they never did it. When we found out my husband had a meeting with Craig the General Manger he was very rude, insulted my husband and wanted to know why we bought a used car. My husband replied that I expected to put the keys in the engine and drive off and not come back with a truck that had a lot of issues. My husband at that point was so mad he said he wanted are trade in and money back and Craig turned around and rudely said that it was his car now. This man is so rude and I don't know how he can be a sales General manager when he has no customer relations experience at all! So the bottom line is beware of this dealership because all they want is your money and if you have any problems they don't care. Also beware that all they have on the lot is used cars that they say they do there 21 point check and they don't do it they lie. If you want integrity and transparency do not go to this dealership at all take your money and business elsewhere! read more

Awful dealership. Been dealing with Abbie for a month and her price keeps changing, the truck I want is suddenly no longer on the lot. Then I talk to the salesman and he tries to push me into a completely different truck that's thousands more. Plus this dealer seems to have the highest prices in town. I won't use this dealership for anything, and won't ever step foot into a priority dealership ever again either. Bait and switch, price changes after a verbal agreement, and then rudeness on top of everything else. No thanks, my money is hard earned to deal with these shady people. Very disappointed read more