Very saddened because we were supposed to stay at this hotel today today and due to the weather in Miami our flight was canceled and no one seems to want to help us. I posted rave reviews last time and we really enjoyed the place and couldn't wait to go back again..now we are just getting the run around and no one wants to talk to us or help us out by even setting up possibly another date..seeing as The weather was out of our control I was hoping we could come to some kind of arrangements seeing as we are taking such a great loss...I really wish there was someone we could speak to with some understanding..My family is so upset about this situation and I really feel the employees could care less.... "Loyal Customer getting treated poorly" read more

I stayed through an airbnb under Martin and it was awful. The room was'nt very clean, the air conditioning you can't adjust because its one unit for the whole building. Everything is super old and a hassle to carry your things from downstairs to upstairs. Its only Valet parking and i would not recommend this place. read more

Horrible building!! Stayed there for 3 nights for our anniversary- first morning there at 6:30 in the morning the fire alarm went off! Had to walk down 16 flights of stairs w many other guests not knowing what the hell was going on, only to be told when we got all the way down they were testing the alarms at 6:30 in the morning!!! No warning given to the guest or apology!! Also I have a bad back and medical issues the long walk down all those stairs gave me horrible flare up and I spent most of our vacation in bed w excruciating pain!! Also want a relaxing time by the pool?? The music was so loud as people bought personal radios and tried to see who could play theirs the loudest!! Not to mention super loud obnoxious music playing at the tiki bar. Free vallet parking will have you waiting forever for your car, vallet guys are nice and hard working but the system does not work well. Next the pool is in desperate need of repairs and not clean at all. The restaurant is so horrible and expensive.. went there our first night there and my steak tasted like it was cooked in a microwave.. so gross I sent it back and left starving.. Unfortunately... Not a very relaxing vacation.. Great location beautiful view , but that's about it! read more

we only ended up staying here because we were looking for two rooms in one building. You are not allowed to check in until 3 EVEN if your room is ready, so it took us over an hour to check in and valet our car, since everyone else also arrived at this time. Secondly, the room we reserved through Air BnB had completely different photos posted-- very inaccurate and misleading. Don't forget your own toilet paper because they are only going to give you one roll for the whole week. Checkout was equally as crazy, staff was relatively unhelpful. Overall, we are dissatisfied and felt that our relaxation was hindered by staying here. read more

The room was old and needs a lot of updating. Felt like a motel. The elevator system did not work properly. The ATM ran out of money. The valet service was terrible, slow and refused to provide a receipt. read more

We booked through Miami Vac vacation rentals for my friends Bachelorette and was a bit nervous about booking from a place that I never heard of. We had about 13 girls staying. We stayed at the Aloe penthouse 3 and it was exactly what they said and more. Our patio had a gorgeous view of the beach and the rooms were very spacious. It was great waking up to the beach everymorning! The rooms are more like time shares.It looked recently renovated with tile floors and a new kitchen. I was happy that they had a washer and dryer available in the room. The room was clean and interior up to date. It really depends who you booked the rooms through. I was just a little upset the pull out couch mattress springs were broken and mattress sunk in. The AC seemed to only work in the living room area and the room didn't seem to have any air coming through. Other than that I give a 4! The hotel was close to the major clubs in the area!!! Club Liv, Story and SLS! It was a good 15 minute to South Beach as well. I can honestly say I am very glad we picked to book in this area than in South Beach. We were content and happy with our room and location. You can use call a taxi and they have Uber drivers as well. Review for the restaurant: The restaurant in the hotel had horrible service, I ordered 4 egg omlettes to go and it took an hour! They even tried charging for bottled water after not telling us there was a fee. read more

Castle Beach Hotel - Our balcony view from penthouse 3 - Hotels Near Me - Miami Beach, Florida

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We stayed in private opened condo 725, owners name was Roger. The room was nice, well decorated and a really pretty view. However, there was no outlets in the bathroom and no mirrors except in the bathroom. A man definitely designed it, made it difficult when you had 3 girls trying to get ready. read more

The room was immaculate and was through air BnB through a couple named Shane and Maru. The room was amazing and was well equipped and had an amazing view. The hotel itself rooms looked small and dingy and some of the other guests were slightly unpleasant but didn't affect our stay because of the quality of the room. The security staff were very ignorant and not particularly nice. I have read reviews on here saying that the valet parking is awful I strongly disagree the staff were nice and helpful, the valet was included in our room and we waited no longer than 10 mins even at busy times. Although the pool area looks a bit dated once you got in the pool it was very nice. The tiki bar was quite good although a little bit expensive. The reviews of the restaurant were bad enough to keep us away from it so we didn't even look inside it. Overall we would stay here again, hotel itself 3 stars room through Airbnb 5 stars. read more

BED BUGS!!!! we got bed bugs in room 1208! refused to refund and refused to help. Tali the manager simply said "go find another hotel, we are full booked, i don't care"! Absolutely disgusting. showed her the bugs, the shells, and she then said "no you are lying my inspector will give a clean report" and stopped talking. read more

To mention the positives, the view from the balcony was beautiful and I liked that the building had it's own private beach access. However, valet took FOREVER! Shortest time we waited was 15 minutes and there was once or twice where they brought us the wrong car too. The didn't speak any English so communication was difficult. Come to think of it, no one in the building spoke much English. The condo we stayed in was pavilion 7 booked through a private owner. The futon beds were hard, uncomfortable, and old. The king beds were okay. The pillows, blankets and sheets looked old and like they needed to be washed. The floor was disgustingly dirty, I kept my sandals on because that's how dirty it was. The place was spacious but I would pay $20-$40 more a night for a cleaner & newer place. Definitely not staying here again. read more

Castle Beach Hotel - The beautiful view from our balcony (Pavilion 7). - Hotels Near Me - Miami Beach, Florida

Worst customer service possible. The check-in into the hotel wasn't that bad but what was the worst of all was the valet service. The company, whether it's part of the hotel or separate company, will decide to up charge you just because. When I arrived, it was on the weekend for a couple days. I wasn't fully aware of the prices so I asked what it was and the valet attendant said "$12/ticket ($24 if you lose your ticket". Done deal. I valet'd and decided to step out after an hour of rest. Returning to get my car and the check out at valet mentioned the same price however CASH ONLY. Had to get money inside with ATM since I only had a $5 on me but was able to get the payment. When I returned, I paid the attendant and just as he is giving me the key, he said "you are missing money, it's $48 in total". I went ahead and said "since when did the price rise, you and the valet attendant just told me $12/ticket (which would've added to $24 for me since I had 2 vehicles)." Acting all whatever about it, we went at it for a few minutes since he called me a liar. Wanting not to ruin my visit with family and friends, I decided not to make a scene-- because after requesting his manager, the attendant no longer bothered paying attention anymore and just chose to ignore me the rest of the time. I personally would never be visiting the hotel again after that incident-- if customers aren't respected, how can a business thrive, especially if all they want to do is get money off of you and choose to ignore their own set prices. read more

Castle Beach Hotel - Front entrance from street - Hotels Near Me - Miami Beach, Florida

Dated, roaches and mold throughout the room. Do not stay here, price may be appealing but you will not be comfortable. Housekeeping and the front desk give you a hard time when you ask for more towels, soap and toilet paper. Completely ridiculous. read more

This was the worst airbnb that I have ever stayed in in my life. We spent OVER A $1,000 in three days for this horrible place.The amount of money that we had to pay ,you would expect better service, and a better facilities. Everything that people are complaining about, it is absolutely true. The pictures are very deceiving. The floors are disgusting, when we asked for another pillow which they were flat and another blanket and towels they said that they could not accommodate us. The beds were so uncomfortable. The valet parking is absolutely horrible. I understand they were understaffed but it is no excuse to leave my keys in the car ,unlocked where anybody could have stolen my vehicle. Also Don't assume that they will help you with your luggage either. When we walked into the Airbnb we were shocked ,because there were roaches, it was super tiny and the floors were disgusting. The lobby bathroom was absolutely atrocious. On top of everything the service at the front desk sucked. All of them acted like they didn't want to be there. NEVER GO TO THIS PLACE! YOU WILL BE DISAPPOINTED!! read more

If I could give this place no stars I would. I have a dash cam and cab camera for insurance purposes for my company. The last day, valet decided they deserved more money so they helped themselves to change and a few dollars. Luckily it was less than $7 dollars, but still. Do NOT leave anything in your vehicle. Valet is mandatory and they are rude as can be. I speak english and spanish, but they will pretend they do not understand you if you do no not speak Spanish if you have an issue. Avoid this place. read more

Horrible service in general, horrible rooms, ants on table top, rude customer service, didn't even count our money when we paid the fees in cash so nearly didn't get our change back, car validation is a joke! They have to copy your drivers license and you have to bring to a second desk. Basically it's set up in such a terrible confusing way! Manager was nice though I must say. Second time we stayed in hotel in a weeks time due to prior booking to trip but will never recommend or stay again. It's like no one knows what they're doing! Fees on top of fees! read more

I stayed there for 2 nights with my family. Room was clean, great money, and area. I liked. I happy when I choose this hotel. Close to beach. read more

Horrible do not stay here if you're looking for a relaxing , nice spot. Super rude front desk , the apts are NOT new the whole building is very old. Chipped peeling paint, dirty room , all around gross . read more

Castle Beach did the job for our weekend stay in Miami. I didn't find it dirty, but some things need some tending to (doors off track, etc.). Nice staff. The pool is great, as well! Great location on the beach. read more

Castle Beach Hotel - Hotels Near Me - Miami Beach, Florida

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I would NOT stay here again. While I never saw any rats or mold as stated in the previous review, there were other downfalls to staying at the Castle Beach. During my stay at the CBC I never once saw an employee other than the security guard, who wasn't very helpful. We needed blankets, towels and pillows and they sent us on a wild goose chase to find them ourselves, which we never could. The conditions were dirty and we were given little direction as to what to do with things like trash, linens, etc. I would not recommend the Castle Beach Club as a place to stay in Miami Beach. read more

I'm embarrassed to say I stayed here. I came along for a bachelor party. I would not recommend this place on my worst enemy. It is honestly worse than accommodations in a third world county. No joke. I've stayed in nicer places in the Congo. Do not stay here. Just google it. That should be enough to keep you away. If you're too lazy to google and read the tripadvisor.com reviews i'll leave you with two words. RATS and MOLD. read more

I rented an Airbnb in apartment M7. After coming home from a night out my tumi backpack with my work computer was stolen. There are surveillance videos throughout the complex, including one outside the door of the room I rented. However, after initially being told the supervisor will work on reviewing the footage, I was informed the security supervisor did not/will not help and review the footage. This complacency makes me think the supervisor of security is involved in a scam. I am very annoyed at the incompetence, lack of assistance, and laziness by the head of security to resolve the matter. A simple review of the cameras from 9:30pm to 3:30am Aug 2-3 would for sure give me the closure I need. This business is certainly not in the service business. Not to mention, I am unable to get in touch with the front desk. I did receive the numbers of a couple low level employees. However, none of these employees are willing to give me their supervisors number. read more

We stayed at a private apartment through Airbnb. Now I have to say that the apartment itself was very nicely decorated and quite modern. We had a beautiful sea view and it was very comfortable and quite a decent size. Now the building itself had a few positives, mostly the pool, pool bar and direct access to the beach. It also houses the turkish & russian spa which is amazing. But this is not actually part of the building services. The bad: Parking is a JOKE. It is literally the WORST system I have ever seen. It can take 10-15 mins to drop your car off. It can take 20-45mins to get your car once you hand in your ticket. And even worse than that, is you can't even call them to bring down your car, they have no phone number. I suggest avoiding the valet from 10am (checkout) through 5pm (check-in). The building interior, outside of the condos is quite dated and there were chunks missing out of the elevator cars. Also, sometimes it can take 10mins to actually get an elevator. The system they have here does not deal well with large amounts of people using the elevators. Also, avoid the elevators between checkout and checkin time as they get full with the cleaners. They should use the maintenance elevator and not slow everything down. read more

Just not at all what I expected. The staff was rude and just wanted to get you out of their way as quick as possible. The valet takes so long that it's practically unusable and the check in process takes you back and forth between the main counter and security multiple times. Everything about this hotel from the elevator to the restaurant was slow and inefficient. read more

Extremely unprofessional staff and no sympathy what so ever. We spent the night with a friend of ours and ended up valet parking the car because they TOLD US it was free valet if you are spending the night(they did NOT specify anything). So when it was time to leave we come to see they are charging us $84 for parking! Honestly don't even bother staying here it is a good price but it's just not worth it they are not lenient what so ever and don't give a shit about how much ur paying for ur parking after nobody even explained the rules to us. It's just beyond words can explain. Over all horrible and worst experience ever. Not to mention there are no phones in the rooms so you can't contact the operator for anything you can't even call your car down in advanced. read more

HORRIBLE...and I don't complain... Hole in the wall, no phone, pubic hair in sheets and tub (which when we complained we were handed a stack of sheets) stained towels, hung up on TWICE by owner, and blinds ripped off the wall when when we tried lowering them, sink does not drain and mold on shower curtain ...spent $100.00 for pool side appetizers. Run away and pay a little more. Another guest told us in the elevator he has had 4 days and 6 hours of problems...and we paid 300$ for less than 24 hours. read more

Omg stay away from this trash! We stayed here for my bachelorette weekend getaway and it was TERRIBLE! First of we got the room from AirB&B and when we first came we had to go into our room late because it wasn't ready; and it was an hour after we we're suppose to check in. When we finally got the eyes to our surprise they were still cleaning the room. Unbelievable. After leave our stuff in an unfinished room with strangers we went out to the town. When we got back to the room; we tried to enter the room but couldn't because the HOTEL gave the wrong key. We had to go all the way back downstairs and they didn't believe us so they sent someone see check. 30 minutes later a security officer comes and confirms what we had said. It was the wrong key. Finally someone showed up and opened the door with the correct keys. While we waited outside we noticed that the hall way was full of TRASH! It was so nasty! Disgusting! The staff was sloppy, rude, and not working with the customers. Unbelievable. Also the room inside looks disgusting. So not well kept. The best part was when the power went out while we we're getting ready. Yup. The power turned off in our room and we had to wait another 30 minutes to have someone come and fix it. Don't come here! Save your money and take it somewhere else. read more

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The room was nice and clean and smelled good upon arrival. The view alone was worth the stay, but are host Girasole was great. We had an assigned checkout of 10am, but he accommodated and allowed us to check out at 11am. Besides the beautiful beach there is also a beautiful pool with plenty of places to relax and sit in the sun peacefully. Thank you castle beach. You will see me again. read more

Cockroach infested, poor maintenance service, confusing check in/out system. Things are very confusing there. You pull in to the hotel ramp and the valet parker gives you a very vague instruction: " go inside and check in first. Just leave your car here." I did not want to leave my car to them but did not have a choice. They did not give me any stub. So I just took a leap of faith in them. I walked into the lobby. Big and old fashion and I can't find the front desk area. It turned out, the check in office is downstairs. It's set up like it is a small travel agency office. They're only open starting 8 am, so if you're checking out earlier and needed a receipt you've no choice but to surrender your keys to the security who won't give you anything that proves you've checked out. The elevators are confusing. You have to ask a lot to know where you're going. The room was infested with cockroaches. First night, the toilet was not flushing, clogged. Called maintenance. Very rude person and just getting by with simple English. The toilet was fixed after a couple of hours. They clean the room everyday though. Iron board is dirty and small. Iron was not working well. Soft pillows a plus. Blow dryer was old. Valet Parker's were nice. They operate 24 hr. Wifi was decent. Grocery store downstairs has overpriced goods. read more

Booked through airbnb, but you get what you pay for. It's a great place to stay and our room was super clean, with easy access to the beach. This area is away from the crowds so that's a plus, but usually the good places are about a 10 min drive away.. the security guy was rude. Swimming pool and bar closes at sunsetbe careful with the people in the vacation and tours section, they will try to scam you into selling you a product but promising a complementary breakfast and boat ride lol Overall it's a good place if you just want a place to sleep and enjoy the beach! read more

Castle Beach Hotel - Hotels Near Me - Miami Beach, Florida

Castle beach has its pros and cons. Pros: beachside units overlooking the ocean, great spacious pool, a small convenience store to buy alcohol, food, and medicine, decent food and drink at the poolside bar. Cons: outdated units, the disgusting odor, the overcrowded elevators, the customer service or lack thereof, the valet (lines were 20 people see many times), and most of all -the overall shady vibe this place gives off. The staff is just plain rude there is no way around that. This place will not give you those warm comforting feelings. If you're looking for a getaway with your girlfriends spend the extra money and opt for somewhere safer. Not the worst place I have stayed but certainly not somewhere I ever plan to return to. read more

It was very nice, clean. It was a little overpriced for a small room out of high season. I went in mid July. Keep in mind that it was full of tourists with children which translates to a kid filled pool. Besides hotel guests there are tenants and renters so if you want rooms with identical doors and door knobs that ship has sailed. Also if you want to park an extra car it costs $36 overnight which I didn't see online. Also our second car took over 10 minutues more that the first car for the valet to the retrieve twice. Oh, and the beach out back has lot of seaweed, no lifeguard and no chairs. It does have Turkish/Russian baths/spa downstairs, i have heard that the Turkish have great spas but the Russians need to learn about better behavior towards the rest of the world. read more

Avoid this place. Room had zero toilet paper, fridge stopped working, no hot water when we got here, toilet stopped flushing. Couldn't get new towels, had to wash them ourselves. The dresser had sticky stuff all over it. Very outdated. read more

I don't usually leave a review but thought I warn anyone that is looking to stay here. The stay is ok. As for parking it is required for them to valet your car on premise. If you want your car to be in one piece I would avoid this place overall. Picture of damages to the car is provided. You can clearly see in the picture that the damaged is from hitting the white pole that is in the garage. When asked if we are able to see security footage security was defensive and not helpful at all. Was told there's only one camera which points to the car while driving out which is FALSE they have another one right by the valet check in. But anyways doesn't make much sense to me at all not to have cameras in the parking garage. We are expected to pay for parking per day you would think that there would be cameras in the garage just in case, but NOT the case here. In conclusion I would avoid this place overall unless you want to leave with a damage car and bad service. Go else where for a peace of mind. read more

Castle Beach Hotel - Hotels Near Me - Miami Beach, Florida

Awful experience. The security check-in employees are next-level rude, ignorant and intolerant. Chris at security was just angry, and very abusive in exercising the little power that he had. He clearly hates his job, and took it out on the guests. He actually said "I don't come to work to deal with people like you." When I asked him for his supervisor's name, he refused to give it to me. Everyone is having a hard time right now; the world is more complicated than ever. However, if people like him are unable to handle their emotions, and corruptly abuse their power, they should not work around people. He ended up not letting us check in, told us to leave the property, and had zero consideration for me traveling with an infant and a 4 year old. This was all because he required me to wear a mask, but no one else. When I asked him why, he just lost it. It was just strangely awful. We had to find another place to stay at the last minute. Spare yourself from this property's security staff. It will ruin your vacation. read more

Although we were not "technically" in a hotel room here, as we stayed in a privately owned condo on the property, I feel the need to warn you about this run down, smelly, filthy hotel. Does it have great North beach access, yes. Ok one thing going for it. To say it needs some work is an extreme UNDERSTATEMENT. Honestly I can't even write a review in detail, other than to say..basement grocery GROSS. Restaurant in the hotel. GROSS. Smell in our hallway to the VRBO property. GROSS. Pool... oh so GROSS. Turkish Bath in basement...just no. The unit we were in was ok, not too bad. Recently updated and in decent shape, but the hotel really killed the atmosphere passing in and out. We had to walk over a mile to get anything decent for breakfast, ride our bike at least 2 miles for a decent lunch and Uber for a good dinner... with one exception, the Hoshi Sushi restaurant that was in the condo next to our building. They were reliably good and a quick walk. Just NO! read more

Me and my bf stayed here two weeks ago for 4 days. For starters I will say that I loved the fact that our back yard was the beach and the fact that our hotel came with a pool, restaurant with a hooker lounge and a tiki bar. But I would never want to stay at this particular hotel again. I forgot my room number and the name of the guy who rented us the Airbnb..but we got there Friday and stayed until Tuesday and our toilet wouldn't flush! The handle was broken. My bf had to open the back of the toilet to flush and even that stopped working that same night . By Tuesday our room smelled horribly from the strong smell of urine! it was disgusting! We emailed the guy who rented us the airbnb friday when we noticed the toilet wouldn't flush and he claimed no one could come out to fix it bc it was the weekend . Completely unacceptable!!! We requested partial refund and was given a small portion back. I will add that the room was not too clean with . It was hair in the shower and the floor looked like it hasn't felt a mop. The view was amazing but the room and customer service was pretty much TRASH! I didn't feel comfortable the whole stay. read more

I live here. I think it is important to note that I am reviewing the building as a WHOLE based on my experience leasing from a private owner. My review should not nessesarily make you invalidate the negative ones under it, because I know that many owners and leasing companies are NOT as nice as mine (I was told by a staff member when I was initially thinking of moving in to make sure I saw the actual condo I would be renting first, and that many owners and companies are NOT good with rennovations/upgrades/and will show people a unit much better than they end up getting). I rent from a private owner who completely rennovated the condo, and furnished it beautifully, he pays all the utilities, I pay him a very very reasonable rent. I have a huge sweeping view of the canal, mansions and the miami skyline, I enjoy the gym (included for residents), I walk to the beach at least once a day. I love having Valet parking 24/7 (included in my rent), and the security staff has always been helpful and friendly above and beyond. No problems at all. I could see how there could be unscrupulous owners/companies though who don't rennovate/overpromise/overcharge. If I was paying $150 a night for a non rennovated hotel room here I would be upset too. This is not a good spot for a weekend trip in my opinion, its in a residential area not walkable to attractions. The other thing thats strange, not bad, is I have never lived anywhere, nor vacationed anywhere where your first line of contact is uniformed security, so if I was a vactioner, walking in to see no front desk, but rather a security podium would put me off. But as far as living in my condo here...LOVE IT. I probably could not get an apartment in a crappy neighborhood in Miami with all utilities and a gym membership for what I pay here, and that makes it even better. Right now as I type a huge yacht is making its way down the canal, I love the ever changing view from my window, I love my spotless new kitchen, the gym thats always nearly empty, the security staff who call my cell phone to tell me when I have a package in the mail, the valets who get my car the minute they see me, the market downstairs where every morning I go buy a diet coke before walking on the beach, I am very happy here. read more

There's a lot of heat on the Castle Beach Club. Previous reviews have made it out to be a mold-infested, rat-overtaken craphole that not even East Germany would have made a good place to stay. Another has said it is an amazing bargain with hover-yachts going down the space canal and the skyline view complemented only by Jan Hammer constantly playing the Miami Vice theme whenever said reviewer walked through the door. The truth, as it was, is always somewhere in between. My wife and I were looking for a place to stay for three nights in Miami on our way to Key West. We had heart attacks at South Beach hotel pricing, noise-level reports starting at the kilo-Decibel, and pretentiousness measured by the megaton. Downtown Miami was more of the same, and since we didn't have an expense account from one of the financial firms now blamed for the 2008 economic collapse, we looked at vacation rentals. We rented from a guy named Luis and his wife Cely, and they were quick to respond and describe what the rental had. It seems that a lot of owners provide different amenities, but ours were fairly nicely provided: a coffee maker, electric skillet, toaster, toaster oven, full size fridge/freezer, microwave, plenty of towels, plenty of blankets, plenty of pillows, a nice ocean view, and a daybed that folded out. Listen, for $99 a night, I'd expect far less and got far more. Now, while our situation had good owners, let's address why this is three stars: 1) Incomplete paint job in the room. The wall and ceiling of the entryway were a nifty lime-green that went decent with the decor, but there was a big unpainted splotch around the A/C vent and return. No reason given. 2) The layout with all the mirrors was waaaaay out of date. Then again, if you're staying here, you aren't looking for a boutique hotel experience. It was a step up from chintzy cheap wallpaper in most hotel chains, but still, it could use an updating. Also, the furniture was all kinda mismatched. 3) DampRid was everywhere. There's gotta be a better way to manage humidity or moisture in the room. I realize they're trying to alleviate the mold that others may have mentioned in the building, but still, it could have used some better remediation or other infrastructural changes. 4) The building's only ATM was out of cash the entire time we were there. Not too much is within easy walking distance - you're looking at maybe 10ish blocks until you start seeing stores, banks, etc. It's ALL hotels, vacation rental condos, regular condos, etc. 5) No sugar, sweetener, etc. in the coffee machine downstairs. It does, however, do a killer cordatito! Still, though, our rental came with free valet parking. The building has their own heated pool and beach access. It's right above the amazing AMAZING AH FREAKING MAZING Russian & Turkish Baths (I'll be reviewing them too if you're one of my three fans - hi mom, hi wife, hi boss) and it's easily accessible from the entire Miami metro area. Also the T-mobile coverage kinda sucks if you're in an ocean-facing room. Not the condo's fault, but I just wish they extended the lobby wireless through the rest of the building. Could you do better? Sure, you can always do better until you're a professional beer taster who isn't sure if he wants to drive the Testarossa, the Shelby Cobra, or the AV-8B Harrier to work that day and whether he wants to cook filet mignon, Maine lobster, or foie gras for dinner and isn't sure if he wants to test the pre-release Xbox 720 or Playstation 4 as an evening's amusement.. You could also do worse - you could be a stressed-out IT professional with a receding hairline that drives an '05 Scion xA and cooks a lot of lentils. So it is too with places to stay. Also, we always had wonderfully friendly and helpful Security and concierge people. read more

In general, the only thing that made my party's experience here worthwhile (and the only thing stopping me from rating only one star) was our condo itself. PROS: Our condo had gorgeous bay windows and a patio facing the ocean, right on the beach and overlooking the pool area. It was mostly clean, the kitchen was stocked with utensils, dishware, and appliances, the bedrooms and linens were clean, the bathrooms were renovated and the showers were AMAZING. The furniture was clean and functional (though out-dated, if you care about that stuff). The security guards were very helpful and kind. The location is only a 10 minute car ride to South Beach and a 15-20 minute ride to Coconut Grove/Coral Gables; not a lot within walking distance though. CONS: One of the three toilets was dysfunctional and another one broke on our last day there. We were given no instructions for how/where to dispose of garbage and they do not provide toilet paper or paper towels if you run out but you can buy them from the convenience store one floor down from the lobby. The condo is not handicap accessible at all; the elevators are slow and confusing to use because the floors have both letter and number designations. The administrative office is closed from 11 am-2 pm everyday which is not only unreasonable but also really annoying because you can go to the office, hear people talking inside, knock, and they will completely ignore you. It's extremely difficult to talk to any staff and receive actual help or guidance. The check-in and check-out processes are disorganized, drawn-out, and frustrating. In light of all these things, my party and I still left Castle Beach Club with a terrible taste in our mouths because of the valet service. This is important - the valet company is private and separate from the condo. The drivers are mostly young men who drive the cars recklessly in the parking garage (we heard frequent tire screeches as we waited for them to bring our cars). It takes 30-40 minutes for them to bring your car if there's more than 3 parties waiting; the wait can easily take up to an hour or more. The staff is INCREDIBLY inefficient; they sometimes forget that you asked for your car and you have to ask them again, extending your wait time. Some of them do not speak or understand English. Here's the kicker: Two of the three cars in my party were DAMAGED - one of them had a large air pocket protruding from a front tire due to sidewall damage, making it unsafe to drive. The other car's key was completely destroyed by the staff somehow after we turned it in to them, to the point where it would not start the ignition at all. We had to replace the tire in Miami and call AAA to come make a new key for the other car, totaling around $400 in repairs. The company assumed no responsibility for these damages and we even called the police to file reports for destruction of personal property but they couldn't do anything for us because there was no viable evidence that we hadn't caused the damages ourselves (we know we didn't because we never drove our cars while we were in Miami; we took taxis everywhere). Both the manager of the parking company and the condo refused to speak with us and now we are filing for a lawsuit. It's simply not right that they charge $50 per extra car per party for compulsory valet and then damage the cars. A few other parties had similar complaints and received similarly unhelpful responses from all staff. There are better places to stay in Miami that will save you much time and unneeded stress. read more

If you guys are planning on staying here for a nice vacation.... RUN AWAY!!! Worst hotel I've ever been to in my life honestly can't think of anything more terrifying than my visit here i wish I can vote 0 stars. The big dark skinned security manager that was there on Nov. 10, 2019 at around 9:30 pm had to be the worst part... extremely rude and unhelpful, he doesn't care about you or the situation you're going through he will just simply evict you from the property. He won't even give you his name. Overall 1/10. read more