This is the first time my family and I have booked here but the valet parking is horrible, the workers are rude and they take forever to bring your car it took about 1 hour for them to get our car. The front desk workers don't even know how to explain well enough where the rooms are and they are also rude also the check-in is way to long the check-in should be a little bit early. The lobby needs some updating the rug is all dirty and the furniture is really old. read more

The room itself is fine. Clean and great view. The pool is great and clean. But if you plan to stay here I hope you don't have any plans that require leaving the building. I think they have the worst elevator system possible. It takes about 5 minutes to get on the elevator even though they have 4. It takes the valet drivers about an hour to get you your car. We waited 40ish minutes every time we wanted to leave in the morning or evenings. One good thing about waiting is you get a good view of the drag strip. Valet drivers spinning tires in 150hp SUVs under an awning with 30 people. Honestly impressive. Other than those things the place is pretty solid and in a good location read more

Castle Beach Hotel - This is the average line for valet - Hotels Near Me - Miami Beach, Florida

My child is still sick from the noticeable Black Mold in the bathroom. Roaches crawling the ceiling, walls, and floor. The windows do Not Open, says ocean view but it's a view of pigeons on a roof overlooking the water. Female Front door clerk is rude, nasty and unpleasant. She will place your credit card on the counter and not hand it to. Minorities, if you know you know (of note the males are kind) There is not an oven nor dishwasher, a hot plate and air fryer for meals. Fridge has a different temperature for each shelf. In the egg smelling laundry room, the machine and dryer is 4.75 each, not the $1.75 listed by host. Dryer didn't get hot and clothes were just as wet as when they went in which is horrible considering they supply four towels and you are responsible for your own laundry. The store is poorly stocked and only accepts cash. One store wanted to charge $5 US for a singular maxi pad, that's $300 for a pack of pads. Get real!! Every store clerk has something to do and "will be right back" and never returns The slushy is never ready, and the beach chairs are nasty and moldy so I purchased some from Facebook market place before I'll allow my family to sit on them. Not only bath towels you have to wash your own beach towel which stays wet with the horrible dryers. After a day of touring you find out the pool and bar close at sunset so forget a nice evening. Even the pool deck is closed so you cannot enjoy night air on deck nor thru the locked windows. Location not ideal and far from the strip you'll have to uber everywhere as the free trolley is slow and crowded. Forget about walking to dinner. Outlets are hanging from the wall, the internet is shady, a drone appears at the window, and there's a fire alarm every day. Save your vacation, Do Not Book Here. Apparently it's hit or miss and if you are stuck with a miss it shall be a Disaster. I wish I could rate this a zero star read more

I stayed at this resort for a random weekend getaway on a budget, and honestly, I'm definitely coming back! The resort is actually an older condo complex where each unit is privately owned, so you'll find listings on Airbnb and other South Florida vacation rental sites. My unit had everything I needed for a 3-night stay. The location is a major win--it's right on Mid Beach, so you can walk from your room to the sand in about 5 minutes. Plus, the Miami Beach boardwalk connects directly to the property, so you can stroll all the way to South Beach or head north to Surfside. On-site, you've got two convenience stores that sell everything from food and liquor to everyday essentials, like a Walgreens. One of the stores even has a little grill for burgers and sandwiches. There's also jet ski and bike rentals, random offices, and a large swimming pool. And if you're hungry, there's a restaurant called Blue Gin with a huge menu and a hookah bar. For the price and convenience, it's a steal. I totally see this place getting converted into a 5-star resort soon, so check it out while you can! Oh, and be sure to check unit details before booking--mine came with beach chairs, umbrellas, and a balcony, which made the stay even better. read more

The valet at this place is always a shit show. They are always rude and take forever. I will not be parking here again when there are other places to park in the area. read more

Castle Beach Hotel - She gave me the finger when I questioned why my payment wasn't being taken when my card is being taken other places - Hotels Near Me - Miami Beach, Florida

It was our first time in Miami & we booked a condo here. The valet line was very disorganized when we checked in but got better as the days went by. The check in desk was a hot mess. The ladies there weren't friendly, but we let that go. When we got to our room, it was not the cleanest. We cleaned up and got situated so that we could relax. We were on the 8th floor and had an AMAZING view of the beach. Any issue we had was addressed by Jessica and the other people associated with the room. The internet wasn't working for awhile, but Jessica was able to give us a few other Wi-Fi options. The tv had issues too, but we worked with it. There isn't a closet in the room, but there are drawers for your clothing. There are also beach chairs and a microwave/mini fridge. You won't have enough towels, so please be aware of this in case you want to bring your own. There are also no toiletries given, so bring your own. There is a restaurant downstairs with nasty food and poor service if you're into that. There's also a pool and gym. There's access to the beach from the pool area. That's where I loved going the most. I'd definitely come back again. Next time, we want a balcony. read more

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Significant other booked this hotel. Went on a birthday getaway the vibe was for a family style. 3 beds in the room and very tight kitchen, bathroom and sink. The walls were thin and could hear everything. There was some construction going on from 7-10am. The hotel service was decent and atmosphere is fast paced and ambiance of inside was Elegant. The view of the hotel was Awesome . You have to have your car valet parked every time. read more

Everything about this place is awful. Elevators don't work, everything is dingy. The staff is rude. Do not stay there, way overpriced. Honestly needs to be town down. read more

Old, moldy, nasty building with ridiculously rude front office that has strange package delivery policy. read more

Castle Beach Hotel - Hotels Near Me - Miami Beach, Florida

Had a staycation here to celebrate a friend's birthday. We rented through a timeshare and got a 2 story 2 bedroom with a loft. The hotel is big but can use some upgrades. The decor and furnishings are a bit outdated d old fashioned but clean. When we checked out our room it had beautiful ocean views and lots of natural lighting. We had a full kitchen including microwave and even a coffee machine,my joy. We ran into some issues with our room as far as one of the beds were uncomfortable and instead of a queen bed in the loft area in was t twins that I had to roll.together to make a queen, no biggie, really here to enjoy the beach. But we did contact the host and she was quick to come the next day and resolve most of the issues. Now the hotel has a restaurant inside that serves all 3 meals and is also a hookah bar. There are several stores on site that provide any and everything you might have forgotten at home and then some. They also sold all types of liquor,beer. and wine. One store we would.go to every morning for either coffee or fresh squeezed orange juice. There are umbrellas, chairs, and even motor bikes to rent for the day. The Bath house is also located downstairs but has been closed for.over a year so you better just peek through the window like I did for a good look. The pool.area is huge and goes to over 9 ft deep. There is also a bar where you can buy drinks and food. Access to the beach is also just steps away with entry with a pin code the hotel will provide you. The beach is just steps away and makes for a perfect relaxing getaway. Only down fall besides the needing upgrades is there are lots of steps and carrying luggage and things to take to the beach can get tiring. But my family and I enjoyed our time. It was peaceful, and had the best views read more

Castle Beach Hotel - Hotels Near Me - Miami Beach, Florida

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I stayed at this hotel for two days And it was a horrible experience. The hotel looks nothing like the pictures. It is very dirty. The carpet is filthy throughout the hallway. It needs to be renovated in many ways. It was such an inconvenience for me on this trip because I drove So far away, and I wasn't able to change the room without it being a complete inconvenience for me in my partner There was a smell through throughout the hallway in the room also had a smell I would not recommend staying here Go anywhere else but here I tried to get room service while I was there and she completely ignored me I have been so patient trying to get in contact with a manager for some sort of refund or accommodation and I am getting the runaround and no one is calling me back and not to mention, the valet was rude and went through the middle console of my car didn't find that out until I was on the road lol so I repeat please try to avoid this hotel at all cost read more

Where to begin? We stayed in Bay5 under the Garisole group. First, the online pictures do not reflect the actual condo condition. Very misleading. For the amount we paid, very disappointed in the lack of cleanliness and several broken items. When we arrived it was noticed immediately that the room was not throughly cleaned (sand on floors and in one of the beds, dining room table wasn't clean, sand in the tub, and old cheese left in refrigerator). No broom to sweep up the sand. When asked front desk (or make shift front desk) for a broom or extra towels we were asked to contact the place we made the reservations. So I guess management is not on the property?? The front door didn't latch all the way, way too much give even when locked. The living room window opens but doesn't lock (window faces the parking lot and street). The toilets do not flush well. Laundry room door is off the hinges. The stove is missing a knob for one of the burners. One of the beach chairs is broken. Beds were not comfortable (on box springs). Terrible paint job and caulking attempt around sink and bathroom. Older vibe to the condo. Why did I give 2 stars? Because the beach access was good and valet was amazing. But, I would not recommend this place to stay, especially for the price! Nicer places in Miami Beach. We definitely got cat fished! read more

Castle Beach Hotel - Hotels Near Me - Miami Beach, Florida

The room was supper clean and view was amazing you can see the ocean and boats go by we had everything provided in the room. Although valet parking service was horrible the company that was there for valet in Miami FLORDIA was named first class parking Miami. Been stuck for 45 minutes in line of cars just for them to parked the car, the pool was gross it was green and didn't clean their pool very Hazards for the safety of the people getting sick in green pool from algae. But overall service was okay but needs to step up the parking situation and pool situation. read more

Where to begin, I have trucked for many years and stayed in crappy hotels but this actually took the cake. Less than 1 star would be the actual rating. Moldy , ac won't go below 80 , bed was lumpy af, whole damn floor smelled like weed . Trying to find another hotel for our last night here . Almost rather sleep in the airport read more

I would give it a zero if there was an option! This place is nasty and old! Do not pay your hard working money here. This place also goes by several different names. Such as Girasole Apartments but when we biked it said Blue Ocean Apartments. Rooms are not as pictured. Everything is old and moldy. Our room was privately owned so there is no help from the hotel if you need anything. Owner is rude, unhelpful, unprofessional and rude. +1 (786) 961-1466 this is the number the hotel gives you to call when you have an issue with your room. read more

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Do. Not. Book. This. Hotel. DO. NOT. WASTE. YOU'RE. TIME. Way too many things wrong with this place. Roaches, Mold, Pealing paint, Leaking ceilings, Broken door key pads, and there's no front desk. The two people at the front are just security. You have to call a number to contact room service or anyone.. Elevators don't work the stairwell smells like shit. water and AC shut off every other day for "maintenance". Valet sucks steals things out of the car. Every other day they were losing peoples keys. overall a HORRIBLE EXPERIENCE I have so many more pictures and videos, but I can only select 10.... read more

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This past weekend we rented a room through Airbnb at the Castle Beach Hotel in Miami Beach. I was excited at first because I always noticed the building during my many trips to the beach, but was extremely disappointed. First off the lobby is stuck in the 1970s and it smell like it hasn't been refreshed that long too. The hotel has recently become a hub for different rental companies, you check in with security desk which you can tell did not take basic hospitality classes. Then the elevator system here is very weird, instead of pressing the basic up and down, you need to press your floor number and chase down the shaft that had your floor. Then came the room which looked like the sleaziest motel room, the door was all stretch up and peeling. The interior of the room has all these dents and peeling paint. The beds were ok but the comforter was very rough. The only positive of the room was the view which was the Atlantic Ocean. The pool was also stuck in the Stone Age and had weird stains on the bottom. The access to the beach was the only other positive aspect. Please don't fall for this property, hopefully they demolish it and rebuild a nice trendy hotel. read more

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Negative stars. Absolutely terrible experience do not reserve anything with this company. I called to get a refund because my husband suffered a terrible accident and needs my 24/7 care as he is temporarily handicapped. I explained my situation and even provided documentation showing that this occurred. Mind you this reservation is two months away, and they still said no to my request for a refund despite my circumstance. I kept calling to follow up when they said they would speak to the owner and then when I last called, they claimed they no longer spoke English. This is an incredibly unethical way of doing business and I would proceed with caution. Ultimately I reported this company **EDIT: they finally reached out to me after seeing this negative review, only to blame their refund policy on AirBNB which is entirely false as AirBNB has been diligently following up with me daily to see what actions this company will take with my refund - Airbnb asked that this company refund me, and they said no... absurd. read more

I had a longer review and it was apparently too much text. Let me shorten it. Mold growing, no air vents, creepy things, scorching hot shower with no way to change it, power outage, faulty fire alarm, cheap furniture, holes in ceilings and walls, disgusting state, and a few more things. DO NOT BOOK!! SAVE YOUR MONEY!!! read more

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The room we had was doable since we had no choice to change locations. it definitely needs work. The lobby Womens restroom is definitely in need of attention and my son would not use the mens I don't know what it looks like in there. I was not impressed with the ambiance. Some of the lounge chairs by the pool had missing straps making it not useable. While in the bathroom in my room I felt a drop from the ceiling which did not look solid there is peeling paint. The part where the wall and ceiling met was moldy. Over all I would not recommend to family or friend nor return. The pool walls were disgusting, They need to update the blankets and towels there were no small wash clothes. I don't know what couch everyone speaks if we didn't have one. There is no love in the presentation of the room the work that has been done was horrible read more

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I have been on 20 different calls with this company because they sent me a document to sign an agreement with the same check in and check out date instead of eight days later and after twenty calls, they have still not adjusted the document and I have been at the hotel now for three hours and still can't get them to message the condo office that I am all set to check in, even after speaking with a supervisor. The people at the location are also super unhelpful and after paying for everything, I am unable to check into the condo I reserved. Every person at the Vacasa I spoke with has not been able to move the process along, can't get anything done. I have never dealt with such a group of morons in my life. read more

Stayed here through an awesome Airbnb. The place was privately owned in this location. There seems to be quite a bit of management and travel companies in this building. This review is for the common grounds(lobby, elevators, hallways, pool, and the valet parking. The common grounds is quite old. It's like a flashback to the 1980's and as if you were on the love boat. Carpet, walls, etc are quite run down. I don't understand how they can be happy to have so many guests when the common grounds are not even kept up. The pool is old and the area is just so plain like they do not care about how it looks. This is on the beach. They should take advantage of that. People love beach side resorts. The beach side is currently on construction but the beach is accessible. The best interaction was at the front desk. They were nice and helpful and welcoming. Props to them. The ultimate worse is the valet area. Expect to get your car in about a half hour or more. Don't count on being able to put your belongings in your car properly. They will kick you out. They are not hospitable whatsoever. Also it's valet parking, so pray your car starts because they may kill your battery by leaving your light on inside your car. They jump started our car but seeing we had to drive four hours home, we didn't want to gamble on our car not starting so we bought a new battery. They really don't care and it's quite noticeable. read more

If I could put less that one star I would. If you want to have the worst experience, visit this hotel. Driving down to the hotel we had a family member puking uncontrollably so we went directly to the hotel at 1:30 and seeked help despite our check in that was at 3 and because of that we weren't deemed worthy enough of assisting and instead like how dare we arrive expecting good service when you're not a guest for two hours? We were rudely spoken to, anytime we asked a question we got rolling eyes, told to call all these different numbers, employees mumble under their breath about guests. I've had bad experience but never bad enough to write a review. Like not even one ever tbh. This is my first review for any hotel, product anything I've spent my money on just because of how incredibly terrible this experience was and I refuse anyone to feel like a low class citizen. My family did not deserve this. We have 13 people with us here and 7 of them are little girls under 10. The way they made them feel uncomfortable was enough for me to write this. I'm actually flabbergasted especially at the two people could lack so much compassion that they treated us the way they did. Is this apart of getting a job here? Because every emplpoyee we met has extreme attitude with the exception of the waiters in the lounge restaurant which is in the hotel.. anyone else you ask them a question and they sigh like ugh.. is this not your JOB??? Don't work with guest if you are not capable of speaking to guest. Even if someone asks a silly question. This is your job and you're suppose to make this a fun experience for people. People spend hard earned money to come here. I typically go to resorts but my family were here and we came to surprise them for a birthday. They made us fully feel unwelcomed and extremely emotionally. I shared with my followers in depth my experience but wanted to make sure everyone who thinks about going here does not make that mistake. You will regret it. I've wrote this review in every place this hotel is listed. I refuse for any to be treated so inhumane. Mind you this is just service should I talk about the no pool, lack of ventilation, your room can only be freezing below 60 and nothing higher. They have no heat in this hotel at all and cannot offer room heater which is suppose to be a standard for hotels. And when you call them to bring you a blanket because your kids are literally sick and freezing they will tell you call early in the morning and best of luck to you and hang up. Then when they do bring you blankets the next day they'll only bring two but we have 6 people in the room and when we said we need one per guest because it's under 60 degrees in the room they said you have enough???? We slept in our NY jackets. The pool was closed for month because we talked to other guest there and they never informed us which goes against regulations. Nor did they provide any accommodations for us despite us driving from NY to south Miami 22 hours for the pool experience. When my aunt who left on Thursday asked them when it will open they lied and said the next day after she left but they didn't know we were here for another 3 days and recorded their lie. You cannot make this up we reported them to them to the DBPR with extensive evidence. Here's some roaches for you. Every other photo and video recordings I cannot post for legal purposes until the violations are handled but can send personally for you who want to see. You will literally suffer here so save yourself from hell! read more

Castle Beach Hotel - Roaches - Hotels Near Me - Miami Beach, Florida

Update. We had to leave a chair in front of the door because it wouldn't lock and they wouldn't fix it. The chair was for us to hear it slide across the tile floor if the door opened. Pathetic excuse for a hotel. DO NOT, I repeat, DO NOT stay here. But we were issued a refund. The cost of the room was $169 for 1 night. Hotels.com was helpful as they gave us a refund of $7.75, but since the hotel denied per request for a refund. Do yourself a favor and stay anywhere else. read more

I booked a unit for my parents bc they wanted somewhere with free parking ... looking at the pics I thought this was a go to place... absolutely not! The room that they stayed in was roach infested. Family of them... big ones and little ones.. thewholedamnfamily!! They moved me to another room and not as many but it was a mini roach daycare.. And the fire alarm going off in the middle of the night all night. read more

Our first experience in Miami Beach was dismal at best. One staff member doing manual check-in for our MiaRentals "suite". Took over 2 hours to get checked in, with a long line down a hot hot hallway. This was after a 30 minute wait for one valet to take our car. Bathrooms in lobby downstairs were atrocious, dingy, rusted and unkept. Our room was not at all as advertised. Not squeaky clean in any regard, paint chipping, furniture in bad shape, hair in bathroom. I could go on. What we booked was shown to be a beautiful suite but what it truly was...a studio room outdated, unkept and not worth the price! Do. NOT. Stay. Here. Ever. Everything was old and not at all taken care of from start to finish. read more

Save your time and money. I booked a ocean view/balcony through booking.com and third party Vacasa.com. I received a email a couple days before arriving saying the room has been terminated due to the owner of 1525 Veronica not renewing her lease. So I called Vacasa to figure out a alternative plan. They said they would just transfer me over to another beach view room. Before agreeing to switching rooms I asked twice. I just want a ocean view room. Getting here Wednesday night. I was told I'm will be in a Bay 12 room which is facing the street. I text Veronica multiple times to try and fix the issue. I never heard back. I imagine she does this all the time for whoever wants to book the ocean view room 1525. I can't believe this is how business is conducted. read more

Castle Beach Hotel - the owner of 1525 with the one bedroom ocean view with a balcony. Has terminated her lease and won't be renting this room out anymore. - Hotels Near Me - Miami Beach, Florida

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I wanted to let you know that we just rebooked and paid for with the credit card you said was invalid at a new location that is far better than your place. Your incompetence and ignorance is only exceeded by your rudeness. You did not return any of my phone messages or emails that I sent you to resolve your issues. Even after talking to you directly and you assured us there was no problem we can just pay when we arrived we were informed that we had no reservation and it was canceled. After we arrived an email was sent to us saying the reservation was canceled. This was all because you can't verify that my card was good. I have been using the card all week with no problems. We are going to find as many social media sites to give you a very very poor rating. You lost out. After reviewing the reviews of your location we are so happy we relocated somewhere else. You suck. read more

Terrible Experience - Avoid This Hotel!!!! I recently had the most horrendous experience at this hotel and feel compelled to share my concerns to prevent others from enduring the same ordeal. First and foremost, the cleanliness of the rooms was appalling. Opening the sink cabinet was a strong moldy odor along with what seems to be cockroach eggs/feces.. it was clear that proper hygiene and maintenance were not priorities for this establishment, I was scared to put any of my personal belongings in there let alone stand in the dirty shower without any sandals on. The WORST PART of our stay, however, was the interaction with the hotel's SECURITY. The security guards at the pool were exceptionally rude and disrespectful. I had just arrived and brought a cooler and the security comes up to me and says we had to leave because coolers were not allowed. the man had no manners, instead of starting off by saying "excuse me miss" he quickly used the power of his security badge to reprimand and belittle me that if I didn't take the cooler away there would be consequences. I put the cooler under the chair waiting for the rest of my family of 15 to show up so we could all go to the beach and take the cooler else where. The security guard returned within minutes and threatened to kick us out if we didn't remove the cooler immediately. To make matters worse, we observed other guests with coolers, glass bottles, and food at the pool in the following days, yet they were not reprimanded at all. Another incident occurred when I was sitting by the pool with my feet in the water, enjoying a drink I had purchased from the hotel bar. The security guard rudely ordered me to get out of the pool area without any courtesy or excuse. I pointed out that I wasn't the only one with a drink by the pool, and he assured me he would address the others, but no one else was asked to move. To add to our distress, another man who claimed to be security (but wasn't in uniform) threatened my boyfriend and challenged him to a fight outside by the beach since we were incapable of following rules. This same individual was frequently seen smoking MARIJUANA and drinking from a GLASS Corona bottle at the beach gate, in plain view of everyone, including children, at all hours of the day. Clearly the security did not like us and wanted to get us into more trouble, they ended up calling the manager saying we were opening the emergency doors to let people who weren't staying in the hotel into the pool area, if im being honest I have NO IDEA where that emergency exit is and have no interest in letting people into the already overcrowded pool area. Anyways there were people in the pool and in the hotel premises without a hotel wrist band, they should be more on top of strangers trespassing rather than worrying about my cooler with water and juices for kids. The check-in process was equally frustrating. Despite being told by Lola that we could check in early if our rooms were ready, we were sent to two different desks before the process even began. Then, we were told that our rooms wouldn't be ready until 4 PM, which would have been understandable if not for the previous misinformation. After complaining, our room was suddenly ready in less than 10 minutes, which felt very insincere. Overall, the staff was unprofessional, and their lack of manners and respect made us feel belittled and unwelcome. As paying guests, we expected a certain level of service and compassion, but instead, we experienced a vacation from hell. I strongly advise against staying at this hotel. Save your money and go elsewhere where you will be treated with the respect and dignity you deserve. read more

We stayed in a privately owned condo M 13. The building is very old and in disrepair. They say they are remodeling but I don't think I believe them. It's pretty dirty and everything feels grimy and gross. The room is barely better but the view, large suite we needed and location is good. I guess you get what you pay for, wished I would have paid more....it's kind of far from restaurants too. Nothing is walking distance. Bottom line. Old and dirty and in a state of disrepair. Great views and proximity to the beach. Stay somewhere else if you can afford it. read more

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Nos quedamos 5 días La registration media raro, bastante informal parece Ubicación con respecto al mar perfecto, Piscina grande hermosa Trato de la gente muy linda La habitación del hotel: El aire condicionado tiraba agua La cama con colchones mediocres Habitación vieja Cortina del baño demasiado barato el plástico Plancha para planchar ok Cobijas ok Nos dieron un rollo de papel higiénico por la estadía, el resto comprarlo En la habitación sillas para la playa bien con sombrilla El 1er día nos dieron jabón y shampoo, después comprar Servicio de ascensores muy bueno read more

This place is by far the worst hotel we have ever stayed at. It's a shame that it is so mismanaged, because the building and the location are both gorgeous. The rooms are nice. The problem is with management. When we arrived, I went to what I thought was the front desk and told them that I had a reservation. The two women who were running what appeared to be the front desk told me that I didn't have a reservation and that I would need to go online and book again. So, I did. Then, it turns out that this "hotel" is actually run by three different companies. All of them have a different office in the building. Apparently, my reservation was with one of the other companies, but, rather than telling me that, the lady at the "front desk" tried to scam me by getting me to book with her company. It took a long customer service call to reverse the charges on my second booking. Then there is the elevator. Very strange. You have to punch in your floor before you get on it. No buttons on the elevator. Very strange. Then there are the room doors. No keys or key cards. They don't even give you a printout. You need to take your phone and take a picture of the printout (honestly, how cheap can you get? You can't give your guest a piece of paper??) Why do you need a printout? Because your room has a security code thing that you need to punch in a code to get in. The place is just weird. Then, during the second day of our stay, we hear what sounds like a plumber working on the plumbing next door. Okay, fine. It was very loud and went on for an hour. Then, the water to our room turns off! No water for the shower, or the two bathroom sinks. So, the last morning of our stay, I had to wash my hair in the kitchen sink. I went down to the "front desk" to complain and the lady said she would tell someone. No apology. The water wasn't turned back on. Wow. Generally speaking, there are certain expectations in even the most basic hotel accommodation. This would include running water. Stay at your own risk! read more

This was the worst hotel I've ever stayed at. Turn away now before your trip is ruined. My fiancé and I used Airbnb to rent a room here and from the start of our trip it was complete chaos with this hotel. Read the other reviews because I am saying the same thing as everyone else. Check in alone took probably an hour or more. You go to counter to talk with someone rude who tells you to go back outside, to just speak with someone else rude who points you in another direction. The valet service is so rude and unorganized. If you plan to stay here, make sure to schedule an extra 30-1 hour wait to just get your car. They "lost" our keys twice and we witnessed two huge arguments going on between guests and the valet service people. Now to get to our room. THE ONLY POSITIVE IS THE VIEW. If you get the ocean side. Our tv only had one working channel. The shower runs only ICE cold water. The room was filthy with stains on the couch and crumbs all over the counter, smudges on the window and trash left from last guests. The entire hotel also reeked of a horrible trashy smell mixed with cigarette smoke. If you want an enjoyable trip.... stay somewhere else!!!! read more

We stayed in a 2 floor story room and it was very nice. The interior was beautiful. Except, the mirror in the room ( B20 ) I stayed in seemed a bit fishy, I think that it led to somewhere else so I would be cautious about that but besides that it was very nice! The price was honestly really good for having everything including 3 beds. The best part was that it was right behind the beach! read more

It was bad. It looked decent online, but when we showed up it was much worse. Everything was super outdated, there was a creepy basement hallway, and the restaurant was super expensive. After one night we switched to another hotel because we couldn't stand it. read more

Yeah, so all the reviews are true. We checked in pretty late, at around 6 or 7 pm. To our surprise, the hotel lost its power for about 2 hours. Everyone was waiting in the lobby in the darkness, the lady at the desk was rude answering questions, saying she "does not know" about when it will be back on. As soon as the lights came on, I looked around for a bit and discovered the roof was leaking and dripping water, awful. We decided to book another hotel and the valet took very long to get our car. Not worth it, the nice pictures are lying to you. read more

Never would even think about even walking into this place. The word is, it's like a big college dorm. Rooms are absolutely terrible. Smoke filled hallways. The structure should be condemned. Actually the city of MB just condemed the underground parking garage. Talking about parking. I heard it usually takes over 1 hour for valet. When you walk by the hotel you literally have to walk through a cloud of smoke (weed) The crowd is absolutely the worst. Get the point.. read more

booked this unit through Airbnb. The pool workout room, Jacuzzi, and cabana poolside bar were all closed for quite some time, but the pictures indicated that all were open for use. Our unit had no running water for two days, the air conditioning went out on the second day, and there was no Wi-Fi access. Tried to contact the host and they did not respond. Went to the front desk and they had no additional information either. I would not stay here if they paid me at this point. An Airbnb won't even refund my money. Buyer beware this place is a dump. read more

They rope you in with a nice exterior, and low prices. When you arrive, you begin to find out why the prices are low. The hotel staff was alright, but not exactly welcoming/helpful. The first day we were there (after checking in the previous night), our room had no hot water and the shower didn't work at all. All they could say was that it would (probably) be working later that night. The room was okay, but it was kind of grimy-feeling and the beds were not very comfortable. Felt like there have been a few too many Spring Break parties in it. Our door was missing the peep hole, and instead just had....a hole. The parking situation is no good, to say the least. Yes, there's "free parking," but what they don't mention is that the free parking is actually mandatory valet parking. This is a nuisance not only because it takes extra time to get your car, but because you feel obligated to tip every time you want to leave. The first night we were there, we smelled pot and noticed one of the valets smoking it on his break, which may explain all the other reviews mentioning their cars getting scratched, banged up, etc. Not very professional. Overall, I'd skip this place, and pay the extra money for something a little better. read more

Very saddened because we were supposed to stay at this hotel today today and due to the weather in Miami our flight was canceled and no one seems to want to help us. I posted rave reviews last time and we really enjoyed the place and couldn't wait to go back again..now we are just getting the run around and no one wants to talk to us or help us out by even setting up possibly another date..seeing as The weather was out of our control I was hoping we could come to some kind of arrangements seeing as we are taking such a great loss...I really wish there was someone we could speak to with some understanding..My family is so upset about this situation and I really feel the employees could care less.... "Loyal Customer getting treated poorly" read more