Have to admit from previous reviews, Wife and I were very disappointed to learn that Fidelity Home Warranty was sending this company out. First appointment, Noe, the Owner, came out and diagnosed the problem. Even though I had diagnosed the problem before he came out, he diligently checked over the whole system and found the circuit board on the opener to be defective. This was not a serviceable fix, so we had to have Fidelity authorize replacement of the whole system. Noe was exceptionally courteous, as was Lisa who handled the phone communications. Fidelity was very good also, as our home is a custom built with 8' garage doors and single section rails for the screw drive. This complicated the replacement as the standard replacement Fidelity uses is not the professional grade we had, so we had to go through some gyrations with Fidelity in order to get a like replacement. Noe and Lisa were very patient and helpful, and then in addition to all, we had to get a Genie unit to be compatible with our wall console and keypad for the other door in our garage. Again, Noe and Lisa were there to help, going above and beyond. They got the special unit within 2 days and scheduled an appointment for installation. Ruben was the technician that did the install. Being a General Contractor myself, and having done way more complicated jobs than a garage door opener replacement, I feel more than qualified to pass judgement on Ruben as an installer. GREAT is the only word. He was very methodical and professional and even though he ran into some unanticipated wiring problems, he stayed with it until all was done right. He took away all the old parts and pieces and did a very good job of cleaning up behind him. He was far better than any of the 200+ employees I had over the years in both communications and skills. Only negative I can agree with from previous reviews is the comment on Veronica. Sadly to say, she needs some training on people skills. Overall, I would not hesitate to have Castle Contractor back here in the future and if we encounter another electrical problem or garage door problem covered under the warranty, I would specifically request Castle Contractor. Thank you again Noe, Lisa and Ruben for the FINE work. read more

Outstanding Garage Door Repair Service! Review: I recently had the pleasure of hiring castle contractors Garage Door Repair to fix a persistent issue with my garage door, and I am absolutely thrilled with the results. From start to finish, their service was exemplary, and I couldn't be happier with the outcome. First and foremost, the worker Mario displayed exceptional professionalism throughout the entire process. They arrived promptly at the scheduled time, equipped with all the necessary tools and expertise to tackle the repair. His friendly demeanor immediately put me at ease, and they took the time to patiently listen to my concerns and explain the repair procedure. Not only was his technical competence evident, but they also demonstrated a keen attention to detail. He meticulously inspected the entire garage door system, identifying not only the obvious problem but also potential underlying issues. Their thoroughness was truly commendable and gave me confidence that the repair would be done right the first time. Mario's skill and craftsmanship were on full display during the repair process. With utmost precision, they efficiently diagnosed the root cause of the problem and skillfully executed the necessary repairs. It was clear that they possessed a deep understanding of garage door mechanics, as they effortlessly resolved the issue while maintaining the door's smooth functionality. What sets this worker apart is their dedication to customer satisfaction. They went above and beyond to ensure that I was completely satisfied with their work. They patiently answered all my questions, provided valuable maintenance tips, and even cleaned up the work area once the repair was complete. Their commitment to exceptional service truly made a lasting impression on me. I am thrilled with the outcome of the garage door repair. It now operates flawlessly, thanks to the skills and professionalism of the employee Mario from Castle Contractors Garage Door Repair. If you're in need of reliable and efficient garage door repair services, I wholeheartedly recommend reaching out to them. You won't be disappointed! read more

AWFUL experience with this company! Old Republic Home Warranty sent them out to take a look at our 2 exhaust fans that are making awful banging noises and smell like burning something when on. The tech took a look at the fans, took them apart and said that they are old and not working properly so they needed to be replaced. He said he knows warranty won't cover it (doesnt check with them) and tells me he can replace them with 2 new ones for $400! WHAT?! ALSO, when you turn on or off the exhaust fan in our master,the tv (on the adjoining wall) turns off. (obviously an electric issue going on here). After spending 4 HOURS in our home, taking things apart and fiddling with wiring, he says he doesn't know how to fix it. So he'll write the report and the home warranty company will call me. Never heard a word from them and then got a call from warranty company that his report says NOTHING IS WRONG AND THERE WERE NO ELECTRICAL ISSUES OR MALFUNCTIONS at all in our home so our work order was denied. Then why were you there for 4 HOURS is my question... To top it all off, after he leaves, i go into the different rooms he was in and they're a DISASTER. drywall pieces all over, paint chipped where he worked, ceiling insulation all over the place, rugs moved around and not put back, etc. (see photos of little areas after i had started cleaning i realized i needed to take photos) read more

This company was called out to my house to fix my broken garage through my home warranty company. The technician came all the way out, collected the $65 base fee, asked me to physically help him, then said he needed more man power and to call and reschedule when he could bring a helper. We agreed on the price and that he would come out the next day... Obviously, it's a security issue to have a garage open. I called the company in the AM to confirm when they would be coming out and the secretary, Veronica, said her boss is declining the job bc they make more money doing other things and then HUNG up on me! I have no idea what kind of company agrees to a price, cuts cables, asks the client to help fix the problem, Collects a fee and then declines to show up To finish the job. Their response when confronted was "take me to court" and refused to refund our $65 fee. Needless to say, DON'T ever use this company if you want professional and reliable service. read more

My home warranty service assigned the "Castle Contractor" vendor to repair my garage door. A cable had slipped off the drum, causing the door not to close completely. The company sent Alex, who arrived promptly, showed me his identification and immediately proceeded to take care of the problem. After resolving the cable issue, Alex noted my garage door required balancing. I agreed to have this done. He was efficient, double-checking the garage door upon completion; kindly answered my question regarding how I should care for my garage door on a periodic basis. Alex was professional, patient, completing the work efficiently and within a reasonable amount of time. He really has good customer service skills! Nell P. read more

In December of 2019, my home warranty service assigned the Castle Contractor vendor to repair my garage door. A cable had slipped off the drum for a second time, causing the door not to close completely. Alex was my technician. He arrived promptly, showed me his identification and immediately proceeded to take care of the problem. After resolving the cable issue, Alex noted my garage door required balancing. I agreed to have this done. He was efficient, double-checking the garage door upon completion. He kindly answered my question how I should care for my garage door on a periodic basis. Alex was professional, patient, completing the work efficiently and timely. Really good customer service skills. Nell P. read more

We're very careful as a family on who we hire to work on our house and we were having trouble with our garage door being in bad shape and after a family friend had received service from Castle Contractor and most directly from company boss Noe they recommended the company and we got in contact with them and they sent over their very capable and respectful employee Mario he was able to get the job down in a reasonable amount of time and no problems have occurred ever since very much recommend them great work as well as very respectful would definitely hire again read more

We had a great experience with Andrew and Noe for our garage door repair. They were extremely responsive with timely communication and scheduled the service quickly. The broken springs were diagnosed and repaired efficiently, and the entire process was smooth from start to finish. We really appreciated their professionalism and reliability. They came highly recommended by Fidelity National, and they absolutely lived up to that referral. Would definitely recommend their services to anyone needing garage door repairs. read more

I had an electrical issue with lights and plug outlets in a couple of my bathrooms. My home warranty is with Old Republic. They sent Alex from Castle Contractor. I was given a time frame of 8am-12pm on a Friday. Alex called me at 9:00am to inform me that he will be at my house by 9:20am. He was prompt, inspected all the outlets and was able to figure out the issue quickly. He took the time to explain possible issues as he went around the bathrooms. I would definitely recommend Alex for any electrical work. read more

My home warranty company ordered electrical work through Castle Contractor and I was more than satisfied with the work that was done by Ruben. I have had three other electricians to the house to trouble shoot why many of the outlets were not working in and outside of the house and none of them were able to figure it out. Ruben knew exactly what to look for and was able to fix the problem. I will definitely call Castle again. read more

I had a wonderful experience with Ruben, he was very professional, knowledgeable of his craft, and very good people skills. He is a great representative for your company, I would advise management to treat him with the utmost respect and care. Good employee's are hard to find in this day you have one, because of how he completed his job I will personally refer your company to all my friends, and make sure they request RUBEN. read more

Castle Contractor are a reliable and trustworthy company that consistently goes the extra mile to meet the unique needs of our customers.There team is dedicated to providing exceptional service and ensuring complete satisfaction with every project they undertake. They take pride in our commitment to quality, always striving to exceed expectations and deliver results that build lasting relationships with our clients read more

Needed a ceiling fan replaced. I was concerned because the old fan was very hard to turn on/off and to adjust the speed using the chain. Noe pointed out that the original base attaching the fan to the ceiling was not safe. He did an outstanding job in replacing the base and installing the new ceiling fan. I would definitely recommend this contractor! I plan on using this contractor for future electrical needs. read more

Alex came and checked out my ceiling fan since it wasn't working properly. He not only diagnosed the issue, but stayed on hold with Hunter almost the entire time he was hear to check on the warranty for me. The fan was shot so he picked up the replacement for me and did a great job. I'm glad I have a fan that works and he was a pleasure to work with. Very covid safe for both visits. I couldn't be happier! read more

Alex did a great job taking care of an electrical problem at our town house. He showed up when expected and got the job completed very quickly. He addressed the issue to satisfaction and did not try to sell us on any other unnecessary repairs. Alex was also very courteous and polite and I would definitely recommend getting work taken care of by him again. read more

Alex came exactly when scheduled to fix our garage door, he explained everything that was wrong in a very easy way for me to understand, and was able to fix the problem right away. It was a completely painless experience, and it's very comforting to know that if the door has problems in the future, Castle Contractor will be able to help us out again. read more

Castle contractor was recommended from my home warranty company. Alex Castillo, technician from Castle contractor, came to my home and help fix the issue from garage door frame. He is very professional, knowledgeable and work efficiently. We will definitely do business again with this company in future. read more

Alex Castillio repaired our garage door placing a new spring. He does outstanding work! I would recommend Castle Contractor if you should need work on your garage door. In addition, Nelly, the representative I initially spoke with on the phone provides excellent customer service too. read more

Had a great experience with their technician, Alex. He was prompt, professional, and diagnosed the issue and efficiently repaired the garage door. He was kind enough to take the time the following day over the phone, to help reprogram both of my garage remotes. Thanks Alex! read more