I went to KBB.com to see what my car was worth. Jeff from Good Car Buys was one of several dealers…read morethat responded. Jeff personally called me on the phone and seemed the most down to earth. I told him what I wanted for the car and he agreed to pay over what the KBB value stated. I took the car to the dealership so he could check it out and I was in and out of the dealership with a check in hand in less than 30 minutes. Very professional and he gave me a ride home. Highly recommend.

I deeply regret being one of the many consumers taken advantage of by this dealership. I purchased…read morea vehicle at the end of December 2024, and had I known they would close their doors less than a week later, I would have made a completely different choice. To this day, neither I nor the lienholder have received the title to the vehicle. On top of that, I'm out the down payment I made, as well as the money spent on an extended warranty that was canceled due to the dealership's failure to make payments. I've also been forced to spend countless hours researching how to resolve this issue, filing complaints, seeking legal counsel, and wasting valuable time. I truly hope Jessica and Greg Ingram can sleep at night, knowing how they've left their customer(s) stranded in this situation.

Matthew was the best! I was so busy but knew what I wanted. He handled everything for me so I could…read morepick up after work. I appreciate everyone's patience and support. Thanks for everything Matthew!

I got a car from them I asked if there's anything wrong with the car he said no. on the first day I…read morerealized the brakes were fucked up the radio doesn't work. The speakers aren't connecting. The sunroof fabric just fell off. The car was dirty in the back I had to clean it myself. I brought it up and he said to bring it back next week. They did nothing but glue the sunroof fabric on which was coming off the same day they fixed it , it took them all day I asked if anything else was fixed, now he's saying I have to fix the brakes and do the oil change myself as well as the radio all they did was glue the fabric to the sunroof.

I bought a Mercedes Sprinter from Dan recently and the whole process was surprisingly smooth and…read morelow‑stress. Wade, thanks for taking the time to show me the nuances and things I should be watching out for, it is greatly appreciated and helped me know what I was getting into! The shop clearly did some good work to keep the van running clean while it was on the lot. They were straightforward to deal with and even stayed a little late to help us get the sale finished. Easy to communicate with him before and after the sale. I will be checking the lot the next time I'm in the market. Thanks again guys

We recently put our motorhome on consignment with Berkenkotter Motors, and the experience was…read moreexcellent from start to finish. Everyone we worked with was friendly, professional, and took the time to walk us through the entire process. We were consistently kept in the loop with frequent updates and had no trouble reaching someone when we had questions--text communication made everything easy and convenient. It's rare to find such great customer service and communication these days. I highly recommend Berkenkotter for anyone looking to buy or sell. Their lot has a great selection of trucks and RVs, and the entire experience was smooth and stress-free.

What I loved: -…read moreExtremely friendly service from my advisor. - Clear, upfront pricing shared with an explanation and photographs by the technician. - Easy to reach location in Castle Rock. A couple of concerning points: - Progress status. While I loved receiving a text message with details from the technician and then an email with estimated costs, once I approved the work (love that BTW), I had to call multiple times to find out when my car would be ready for pickup. Why this was an issue for me is CBA is not open on the weekends, so not knowing if u would have a car less than 1 hour before closing on Friday (6PM) was concerning. - The parking lot is TIGHT and it was hard to turn around to find an available spot due to how the lot is configured. Would I return? - 100% yes. Now I know how CBA works, I can better set my personal expectations that I will not have a car for the entire day after drop off (I dropped off at 9AM). Not a huge concern - just understanding the playbook. I do recommend CBA for car repairs. Were they pricey? I say yes, but no more than other places I've been to in Castle Rock. Plus, I love that they provided upfront costs in their message and that I was easily able to approve or deny.

My Tesla wiper fluid froze up they fixed it quickly while my family waited comfortably in the…read morelobby. When I went to pay they said don't worry about! I was from out of state and was about to drive into mountains and they saved our family trip!

I have had to decrease my original review from 5 stars to 1. I worked with Kyle back in 2021 and…read morethe experience was great. I mean you can read my last review. I have been working with Kyle to purchase our second vehicle through Colorado Auto Brokers and I haven't heard back in about a month. We got right up to the point of a test drive and Kyle fell off the face of the earth. I am really disappointed in how the customer service has plummeted. I know how to research other brokers because Kyle has left us in the dust when I was ready to purchase. Cash in hand. Really disappointing.

This dealership put my faith back into car dealers. I have been shopping around for a vehicle for…read morea little while. I went to Bob Penkhus Mazda at Powers and had to deal with creepy car salesman who put my car key in their office so that I would have to ask for them before they would let me leave. After I finally got my keys they ran to my car as I was trying to leave the parking lot...trying to get me to sign a contract that I told them I wanted to give it a day to think about. That was such a horrible experience with the worst sales staff. Colorado Auto Brokers has a great team that is not pushy and does not try to force you to do anything. Thank you Colorado Auto Broker for making my car shopping experience great.

Needed to have my Jeep serviced due to an error in delivery that caused diesel fuel to be added to…read moreunleaded tanks. Anyway, I want to give a shout out to Tyler in the service department. He provides exceptional service without it feeling phony. He remembered me from an oil change months ago. Although he was not my primary service advisor, he was the one who checked me out. Dont do these often. But I want to give him a shout out.

Awful experience…read more Thank God I only leased the 2025 Charger Daytona, be warned, stay away from it. I've had it for 3 months, it's been in for issues 3 times and needs to go back in again. They returned it to me the 3rd time saying all issues were addressed and as I'm 20 miles away the same issues pop up. I go right back the same day and now they don't have a loaner to provide. I've been driving around for almost two weeks with the same safety errors popping up and I have not been contacted. They told me "Oh don't worry about that error, it's if you get in an accident it'll contact an ambulance and such" that's interesting, so a safety feature isn't working properly and I shouldn't be worried about it. I've heard it from 3 people in their service department including the Service Director Forrest Olson. He even had the audacity to attempt to pawn me off the dodge dealer in aurora for these issues. Naaa that doesn't work for me when one of their selling points before I signed the lease was "we have the most service bays for Dodge Jeep Chrysler and could get you back on the road faster than the others" so why would I go somewhere else? **update: Service Department Manager Todd Blistein contacted to regarding my review and told me to go somewhere else for services. I explained to him my frustration and I'll continue to come here for my services needs as I leased the vehicle from theirs location. He continued to tell me he would not do anything for me, wouldn't provide a rental and to go the Aurora location for my services. Update #2 -- I was contacted by General Manager Derrick Jordan (djordan@castlerockautoplex.com) whom originally advised me to contact Stellantis regarding the issues. The Stellantis customer service department transferred me back to Dodge customer service center whom advised me to take it back into the service department. I emailed Mr Jordan Advising I would be back in and did not appreciate the run around. He had the audacity to tell me they'll no longer provide me with any service because of the review I left. I explained I'd happily change the review if they actually provide customer service, he refused and directed me to go elsewhere. I'll continue to climb the latter of authority as this is experience is highly unprofessional. They're refusing service because they're unable to address my cars issues and left a bad review. Pictures posted for proof.

Quick service, professional staff, highly recommended The…read moreentire staff was kind and helpful. I will return again. Five stars.

We took my husbands truck to get breaks and an oil change. Turns out that his truck had a lot going…read moreon with it. It was in there for a little over and week and the whole time the team was amazing with keeping us updated. I 100% recommend going to castle rock ford.

I worked with hunter the other day trading in my truck for something else that was newer and the…read moreprocess was painless. Hunter was able to work with me on what exactly I wanted for my car and walked out of there with something better! 10/10 would recommend working with hunter and the dealership

Very disappointing experience at Castle Rock Chevy GMC with Luke & Kai…read more My daughter was originally shown a Mercedes SUV and told it was priced at $19,999. When we came back together later, the story suddenly changed and they claimed that price was actually for a different vehicle. That already felt like a bait-and-switch. It was also concerning that they were willing to push a 10-year-old luxury vehicle onto a 21-year-old who clearly needed a cosigner and had already been put into a bad loan situation at another dealership. The bigger issue was how they handled the trade-in. We were told they would "eat the negative equity" on my daughter's Kia. When we reviewed the numbers, it became clear they were not absorbing anything, they were simply rolling the negative equity into the new loan. By the end, they were trying to have us finance $45,000 for a 10-year-old Mercedes, which is completely unreasonable. Even more frustrating, the Kia she was trading in is actually in pristine condition, very low miles for its year, and had only one previous owner before her. Based on the prices of similar vehicles on their lot, they easily could have resold that Kia for more than the payoff and made their money back if they truly wanted to structure a fair deal. To make matters worse, multiple credit pulls were done, which dropped the credit scores of my daughter and my husband by 12-22 points, all for a deal that never made sense in the first place. My daughter left extremely upset after getting her hopes up, and we left feeling like we had been misled and that our time was wasted. Buyers should be very cautious and make sure they review every number carefully before agreeing to anything here.

Love my new car! Joe & Adam great & easy to work with. They even had a driver (Ms Bonnie, who was…read morelovely) come pick me up from Longmont & brought me all the way to Franktown

Disappointed with our experience after purchasing our truck here. The vehicle was sold to us with a…read morekey fob that did not have the physical key cut and also had the wrong battery installed. Because of this, we were locked out of our truck on Christmas Day. This was especially frustrating since these are issues that should have been caught and handled at delivery. To add to that, the fuel tank was not filled at purchase, which felt like another missed basic courtesy. We expected better attention to detail and follow-through when buying a vehicle. Hopefully future customers receive a more thorough and prepared delivery experience.

I recently purchased a beautiful used Audi Q5 from Mike and his team at central autos . I could…read morenot have asked for a better experience . Mike allowed me to test drive it for more than the usual amount of time so I could try it in inclement weather . Mike was down to earth , honest and helpful . This is always important, however even better as I walked in as a "single" woman on a used car lot which can be intimidating to some . I thoroughly recommend central autos and I will be back for my next vehicle !!!

Bought a 2013 Mitsubishi Ralliart in July with TRANSMISSION PROBLEMS, they put in the contract they…read morewould fix it. When taken up there to get it fixed, ALL THEY DID WAS DRIVE IT TO THEIR HOUSE, and say the problem was fixed. DO NOT recommend buying from them because all they will do is fuck you over.