First time in this branch. I do NOT exaggerate when I say the line LITERALLY did not move for 14…read moreminutes with only 2 tellers serving customers with long transactions. Though I asked for another teller to open, I was told there are no other tellers availasble and that they're "working on it." How so? What does "working on it" mean? The staff is friendly and professional, so an extra star for that.

I've used the ATM here once out of four attempts to do so. It is the closest bank to my place. This…read morebranch has been closed during posted hours multiple times. I suggest calling ahead or avoiding entirely. Today, ATM is out of order again and the branch is 'unexpectedly closed'. Several missed UPS notices peppered the front door so I suspect they've been shut for a week or so. Will they ever return? Unknown.

As I have primarily used this branch after hours & often deposit cash, I can no longer access the…read moreATM to make deposits since Chase has decided to close the vestibule at 8pm There should be another possibility to deposit cash safely without driving out of my way to Berkeley or El Cerritos Looking for a new bank

Our experienced is pretty much on theme with other customers and that's very unfortunate. We had an…read moreappointment at 2:30 and at first waited 10 mins since the banker Xcyl was helping another customer (this time overlapped with our confirmed appointment). We were only acknowledged by one of the tellers who then communicated with us that Xcyl had another call that was being prioritized and that we would have to wait another 20 mins to be helped. This is completely unacceptable and bad customer service. The only reason why I'm giving two stars is the teller who was kind enough to communicate with us about what was going on. We will not be returning to this location, but Chase please get it together.

Sparkling clean, so excited to have this Oakland branch open after over a year of needing to drive…read moreto Alameda as the next closest option. I love Alameda, but would prefer not to drive there for banking purposes :-) Today's experience, play by play. -Plenty of parking. -Went in to make a withdrawal...easy. -Asked convoluted questions about our accounts...expertly answered. -Tempted to stay longer to get nearby (across the lot) bagels at Noahs, coffee at Peets, chix sandwiches from Bakesale Betty's, but resisted that temptation for now... I shall be back, thanks Provident for opening this Oakland branch!

Update: the folks at this branch reached out to me to address my concerns, which I appreciated. The…read morebranch staff were very friendly and responsive. The issues that were in their power to fix they did. Some of the Provident-wide system issues (e.g. changes making it more difficult to report problem charges) were out of their hands, but they did pass on my concerns to the appropriate people. I am grateful to the folks in this branch, while still having reservations about some of the larger shifts within how Provident handles certain functions.

Listen the only reason I'm still will wf is because I've already been banking with them since I was…read morea kid. Other than that they suck. Data leaks all the time, interpreters are rarely available for Vietnamese speakers and if you want to cash anything with a teller ? LOL expect to at least wait a minimum of 45-60 minutes each time. Why is it every time I go to one of their branches they have a room full of employees but one teller and a line of over 10 people ? That's doesn't seem efficient nor effective. Extremely disappointing. Bank with chase and thank me later I don't blame the teller she was doing the best she could I blame management

One star for Wells Fargo customer experience and procedures. It's clear the associates are…read morestretched this in this location. In order to close an account on behalf of a family member, I had to spend several hours in this branch, and on hold with Wells Fargo. I had three appointments, none of which started on time. Alejandra earned the extra stars at this location, as she there at the branch was on hold with me and did her best to expedite where possible. I had to deal with a personal banker in order to move some accounts around. Though I would not recommend Wells Fargo due to their inconsistent requirements through my process, I wanted to give Alejandra credit for helping me and my family out. Thank you.

Working with Mejgan was an absolute pleasure. She was professional, efficient, and made a complex…read morefinancial process feel straightforward and stress-free. Thank you, Mejgan!

My wife and I have been members of this credit union for decades, having generally positive…read moreexperiences. Then Berkeley changed the street, eliminating virtually all parking, which was not the fault of 1st United. But 1st United abandoned their Berkeley clientele by closing the branch in mid-2025, flatly stating that folks should use the Oakland branch. Bad business; ready to move my money...

i truly dislike using this bank, it's hard to believe the managers seem unaware those plexiglass…read moreguards make it extremely difficult to communicate with the tellers and they clearly have trouble hearing customers because of the guards. The teller I spoke to this week asked me to repeat myself 4 times even though I spoke clearly the first time. I've also seen people attempting to bend down so they can speak into the gap below the guards. Please either drill holes in the guards or hand me a megaphone the next time I go in or only hire tellers who have 'Dumbo' sized ears and car hear through the plastic. Also, the teller I spoke to had no idea what a debit card was when I asked what the service fee for the cards is. Thankfully I don't have to use this branch very often.

There's is never a moment you can come in and not take less than 15 minutes for anything. There's…read moreare never more than 2 tellers working. They are so under staffed. Even at the banker side you can't even ask a question because no one is ever to help it's the worst!

I am no longer a customer of WFB due to their unethical business practices and have been a victim…read moreof same recently. I got a letter from them saying that they had signed me up for Identity Theft Protection product that I never signed up for - got two letters so they signed me up for this twice and they are going to reimburse me for the costs of this. I was supposed to receive the payments in January 2024 but have not yet and when I call to follow up the payments are still pending. So they cannot even make restitution in a timely manner. I am glad I switched from this bank. I am usually a very low key customer and had banked with them for years but this signing people up for products that they do not want is totally unethical and a really poor business practice. It is dishonest. About this branch though - I alway got good service here and the people are really nice so I will add stars for that. The tellers here are really nice. I am adding a star for the people who work in this branch.

I was profiled and discriminated against at this bank branch. I was written a personal check to…read moredeposit as work for hire, and after being inappropriately asked "what did you do for all this money?!" I respectfully replied "I don't need to disclose that information" and added "do you also ask white businessmen what they do for money when they bring in a big check?" They then told me "make sure you know what to do with this money, don't spend it all before it clears because you'll be responsible for that should this be fraud." They also asked me 3 times if I knew who wrote me the check, AFTER I disclosed that the person who wrote the check contacted his bank ahead of time to clear and approve this check number AND dollar amount. THE DISRESPECT HERE. WOW. Unfortunately they then lied to my face, told me I could deposit the check and gave me the dates when the funds would clear into my account. I thought everything was alright because I walked away with a receipt in hand, all to then be chased down on the street being told "you have to come back so we can contact the senders bank" .... But they already processed my check officially! I sat for 20-30 more minutes all for them to tell me "we made a decision as a bank that we cannot deposit this check after" .... Which was a load of crap. I've banked with Wells Fargo for over 20 years, and they just lost a customer. They will be receiving an official complaint as I'm filing a discrimination claim. This kind of treatment and judgement is unacceptable.

Horrrrrribly slow. One person working for 13 people in line. Yuck. Who else works here? Anyone?!?read more

Slowest bank ever! Avoid at all costs. The manager should be trained better as the tellers are…read moreincredibly slow! Makes me want to change banks.

New job and my first paycheck! My direct deposit has not been set up yet, so I decided to just cash…read morethe check. The check was drawn at East West Bank. At first I was told they needed to make a call to see if the check was good. Huh? I said it's an East West check. Minor confusion, however the manager took command and explained they had to call my employer. The actual check was produced by the payroll company APT, not the bank. Fraudulent checks as such. As I recent victim of identity theft, I get it. A nice neighborhood branch. I might even open an account there!

Date: 8/8/2025 Time: 2:45 PM 74° Warm…read more My sister and I are two disabled senior citizens in our 70's, waiting for a bank employee to assist us. We sat and waited for more than 30 minutes, only to have a young lady and her mom come in after us and got help by the bank employee. What happened was terrible and poor customer service, resulting in my lowering to a one star. I left a few choice and profane words loud enough for them to hear me. Yes, I was ticked off, and as some folks with ghetto attitude would say, hell to the naw. When my account matures in January 2026, I will be there to close my account and take my business elsewhere.

Been a customer since Great Western to Washington Mutual to present, Chase over 50years!!…read moreSeveral Oakland locations have been closed through the years. I like my Alameda branch and very familiar with the staff. Love my personal private banker. Times and procedures have changed through modern technology. Don't like dealing with kisoch, prefer person to person contact.

Although I was not able make my appointment online, and when I walked in, i had to schedule for…read morethe upcoming week. When I finally was able to open another Chase account (Fiduciary this this time), The staff was friendly and professional. It was well worth the wait.