Bryce and Bob are awesome. Service oriented people. Help me with concern and followed up as soon as the parts needed came in.

rehema.nsubuga CD & Power what a great service I received from them. I started out wanting to get solar vs residential generator. spoke with couple friends the cons and pros of both. I ended up looking up generators and I came a cross this company. I gave them a call I spoke with Jim Vaughan first who explained to me about there company and what they have to offer. he stated he will send out Hayden Piper the machine who will explain to me everything in details so I can make a decision on what to go with. Hayden came out with his expertise, took his time with me without rushing, explained every thing in details with honesty which I really did appreciate and gave time to think things over before deciding. when I decided called him back started the process.every one on the team was very prompt, efficient, called you back in time. before I knew the electricians were here very professional . I work nights so I sleep during the day not a lot of noise while I was sleeping, they left every thing clean. very beautiful work. Then came Marcus Jetmore who was going to the generator programmed . He was so great with me, explained very thing in details, took his time with me. He was fantastic. I am really very happy with my whole experience with this company and all the team players. what a professional team . Thank you so very much Hayden Piper. rehema nsubuga read more

Not a good experience with home generator service. Nov 2023, we arranged for an Annual service - we were charged $1775- kinda extraordinary- but they add all sorts of transit and "restocking" fees onto their times. Even if they spend 2 hours at your home- you will be charged for 4-6 hours of time. Feb 2024 , the generator already stopped working - they charged us $1308.24 - said some fuses or something weren't functioning right- told us there was no way they would have seen them during the annual service. March 2024- Stopped working again... they came out and charged us $1662.17- I forget what they said was wrong this time. Stopped working again, we called them in October 2024- charged us $1283.02- this time they said something else needed routine cleaning. The 3 times we've lost grid power since the initial visit Nov 2023, the generator has failed to turn on.... despite the charges of a bit over $6,026.00. I don't mean to say that I know everything- and maybe its our fault- and the (fairly new) generator just keeps breaking-- but what surprises me is the attitude I get when I ask them if this is normal... they tell us its normal- there isnt anything they can do and its pretty typical for Generac brand generators! Instead of saying "hey, this is really unusual- all these service calls, and a failure to work during power outages over 1 year? , we're gonna come out and really look at the thing and try and figure out what's going on so you have a working generator, because we take pride in our work"... The feedback I've gotten form their service staff is that this isn't unusual, that the frequently visiting techs could not have foreseen any of the subsequent issues and potentially fixed them before they again resulted in a broken generator within a few months.. It cannot be that the expected annual maintenance cost of a single home generator is $6,000!! Anyway- the maintenance light for another annual service has come on again- and after the $6000 investment for one year of non-functioning generator, we will try another company... read more

CD & Power is top notch!! Great customer service started with Bryant getting everything going. He made it so easy! The technician, Marcus is AMAZING!! Saved us allot of money and does great work!! We will be using CD & Power from here on out! Don't even bother calling any other company because they just don't compare to the amazing people at CD & Power! read more

Sadly our onan rv gen stopped unexpectedly at 900hrs and threw a trouble code. Looked everything over and the troubleshooting guide and online and couldn't find the cause so forced to take it to a authorized service center. Called C&D and explained what was happening and mike was knowledgeable about what was going to be done so scheduled an appointment. I Dropped it off at the designated appointment time and Asked for a quote after diagnosis and no problem. 30 mins later he says it's just a simple brush replacement and parts are in stock! I had expected a failed stator and $2500 bill instead it was 1/10th of that! They had it repaired in no time and charged an hour for install including diagnostics. Amazing! These guys aren not only efficient but they know their stuff and don't overcharge. Now I know why they have such an outstanding rating on here as I haven't come across a business this honest and well run in some time. Thank you C&D! read more

UPDATE: The VP of CD&P contacted me after reading my review below to find out more from my experience, to apologize for it, and to refund me. It is good to see that management at CD&P wants to make good about their customer satisfaction claim, so I raised my rating from 1 to 3 stars. I made an appointment at CD Power for a 200 hours service of my small class B RV Onan generator. I was told by Mike Bynum that it will take one to two hours so I waited in the office. Three hours later the in-training technician that was doing the work told me that the generator was not starting after changing the oil, that he was getting an error code but could not figure out why. The generator has always started including the day before coming to CDP. A week and $700 later I was told that I could pick up my RV, but when I got home I found out that the generator was not starting! I brought the RV back and after two weeks week Mike informed me that they made some mistakes but that none explained the issue which according to a senior technician was the low oil pressure switch. Mike estimated that it would take another week and $1100 to fix the issue. I talked to two technical specialists at Cummins-Onan and both told me that they have never seen the low oil pressure switch fail in that model of generator. By that time my confidence in CDP was very low, I was tired of having to cancel trips, tired of the lack of communication, and wanted to stop the bleeding of money in fixing an issue that they very likely created so I took my RV back with the unmounted non-working generator. Based on reviews I was expecting great customer service from CDP, I ended up wasting 3 weeks and $700 to lose the usage of the generator. CDP seems to focus on industrial and large customers and made me feel that they do not care for individual/smaller customers. That has been the worse service experience I have ever had. read more

CD & Power is one exceptional company to work with! Prompt, efficient, with an outstanding level of service at a great value. Every team member we have worked with has been fantastic. They are a pleasure and can't be beat in generator and power services in the Bay Area. Added bonus: the are socially responsible and give back to the community too! Highly recommend them. -Seana F read more

These guys have amazing customer service. They are straight forward and honest and definitely know their stuff! Will definitely continue doing business with them in the future. read more

I had an upsetting experience with this company a few years ago and feel a need to get it off my chest: I have a Kohler residential backup generator. It wouldn't start. I spoke with the service manager, Ashley, to get a minimum cost for for someone to come out and diagnose the problem. She said the hourly fee was $150 and then add $75 (approx) for driving to Clayton. So I said, OK, sounds like a minimum for me to expect if it's something simple would be $225. She concurred. Fast forward to billing time: They were unable to diagnose the problem, and she said I owed them $1,200. I can't remember if I laughed at her over the phone. But she told me that there were two trips made to our residence and that driving time cost $150/hr... (she claimed she told me this before, and that the $75 she had mentioned was in addition to this). She gave me the number of billable hours she said the techs (yes, two of them), had been on our property. I went over her numbers. First, the techs had not been present for the hours she claimed showed on their GPS. Second, the driving time hours were so high that I checked the commute times from Martinez to Clayton and well, I guess I was paying for the techs to be stuck in traffic due to an accident or something. I had assumed that for $150/hr they would send an experienced tech familiar with this type of generator. That he would have his tablet ready with the manual and efficiently go through some troubleshooting steps. Not. At one point I went to check in on how things were going. He wasn't there. I waited a few more minutes and them went looking for him. I found him sitting in his truck looking at documents on his computer. He complained that the document was hard to read. He didn't know what to do next. The next day he brought with him a more experienced person. So, Ashley was asking me to give them $1,200 for... "We don't know what's wrong with it." I gave her $600, (still too much in my opinion), and I fixed it myself in about two hours. It needed new brushes - about $20. read more

We have multiple generators at our facility. Service provided is always good. My go to guy is Adam. I can always call him even if he is not able to come out he can usually talk me through any problem, or get a hold of the right person. read more

This place. Holy. Cow. During the shelter-in-place order for the Bay Area, some thieves stole my generator off my work vehicle. Lisa was so quick to respond to my phone call and help me get a replacement in a few days. They were absolutely amazing, very kind and very quick service. This is my go to place and I'll recommend them to everyone!! read more

CD & Power provide us excellent service from beginning to end! Communication and support was top notch. Thanks Adam and crew! read more

CD & Power - Back in business! Thank you C&D - Commercial Truck Repair Near Me - Martinez, California

I was referred to this place for tune up parts for my Onan generator. I phoned into the office where I was greeted by Rochelle - a very friendly woman. I explained my need, and she transferred me to the parts department, where I spoke with Bob B. Another friendly encounter. He took my information and promptly called me back with the part number for the spark plugs I needed. I pulled up to the shop and was happily greeted by Boris, Marcus, and Cody. Boris gladly filled my order while I hung outside and chit chatted with Marcus. I had a couple RV generator and service questions, and was quickly greeted by Bob S., who does most of the RV services. Boy does he know his stuff like the back of his hand. He provided tips and tricks to make my generator service easier. Long story short - I HIGHLY RECOMMEND CD & Power! It's no wonder they have all 5 Star reviews. Thanks for the great customer service by all of you. You've earned my business. Craig read more

Normally I'm pretty sketchy and reserved about where I send my truck to get repairs and the quality of work being done. Adam made the process easy and seamless. These guys were quick, efficient and the quality of work was nothing less than stellar. I would absolutely recommend this business to anyone needing diesel repairs. read more

We have many power cuts at our House and Vineyard...we rely on generator to keep the house going...any time we have had issues with Generator , CD&Power have been very responsive to us...Thanks Barry read more

I first became aware of this company a few years back, a buddy of mine is the president of energy use for Safeway and he recommended them because they use this company for their emergency generation of electricity needs. The first couple times I went there to get my generator tuned up in the RV, they were great. The last time I took my generator/RV there when it wouldn't start. This time essentially they did want to deal with it, don't make replacement parts..yada yada yada and sent me on my way, total brush off. Had to go find someone else to sell me and install an Onan 5500 ..fit in the spot nice. I don't know what C&D power was talking about "nothing will fit". I thought they were Onan/Cummings specialist? So if you're not a multi million dollar company they're probably not really wanting to deal with you. I would move on if it's a smaller generator. I gave them two stars because one of the guys at the yard said he would give me a ride back to my place when he saw me trying to get an Uber when I dropped of the RV. read more

I take six generators to Burning Man each year to power up various Camps & Villages. Our MQ100 Whisperwatt starter having issues with overheating in the hot sun of the day. It was running a camp that included many tents and yurts, 23 RV's, a large kitchen and close to 15 air conditioners in the "Orgy Dome". I isolated the problem and climbed up on our 40' observation tower in order to make a call to CD & Power. (Very weak cell coverage in the desert) They had the required parts drop shipped and FedExed to me the next morning. The parts arrived in time to keep the generator happy through out the rest of the extremely hot week. CD & Power made me look good and they made over 5000 visitors to the Dome, Very Happy. They have been assisting me with my needs for several years now and the customer service is Sterling. read more

CD & Power - Burning Man 2015: CD & Power kept the Orgy Dome open for "business"! - Commercial Truck Repair Near Me - Martinez, California

Been coming here for a few years to get my RV generator serviced, usually right after each Burning Man (or sometimes months later, if I forget and am lazy). Great work, nice staff, and a stand-up business. When they recently had an unfortunate issue with a routine battery repair for my RV, they went above and beyond to make the situation right, with none of the usual push-back that I generally expect from service companies these days. Seems like a rarity today, but as a customer, it's much appreciated. read more

These people are great! I have had our motorhome in here twice, once to repair our Onan generator and the other time to fix a leaking hose as well as have a complete oil and filter change. They provided excellent customer service as well as doing great work on our rig. In both cases they did exaclty what is right, not just find and replace the suspected part. Sometime parts don't need replaced, just fixed which is what they will do when it is appropriate.. These people are extremely honest, very good at communicating and will do you right every time. You can bring your equipment here and have no fear (hey that rhymes). All kidding aside, they really are great! Troy R. 35' Safari Sahara DP 6500kw Emerald Onan read more

CD & Power - Commercial Truck Repair Near Me - Martinez, California

I was having a problem with my new power washer , was referred to this company as they were a registered Honda repair station . Michelle handled the registration for the warranty and the paperwork . There was as they say a grey area regarding wether the repair would be under warranty , Michelle was very professional and responsive and her customer service skills were above par . The technicians were professional and helped resolve my problems . THANK YOU ! read more

We have a large Kohler generator at our home. I called another generator company first, and they suggested a $6,000 total replacement or a $2,000 controller. In under an hour, Marcus (who has taken a class in Kohler generators) fixed it with a simple adjustment. Knowledgeable, close to Orinda, quick to respond, friendly and helpful. They have my annual service contract because they deserve it. We're not a a multi-million dollar company, but they treated us like one. The cellular providers to trust them to install, maintain and gas up the generators that MIGHT prevent a total cellphone outage the next time something catches fire around here. read more

I wish I didn't need the services offered by CD&Power but I did. We had a problem recently with our generator in last 2017. CD&Power was there to assist us within one hour of calling. And when it was determined we needed a rental generator, that also arrived within one hour. The staff, whether you were dealing with them in person, or by phone, are always friendly and professional. I worked and spoke with various people but Marcus is one I dealt with most of the time. And I am thankful to have worked with him as I found him to be professional, he always made an effort to keep me informed, and he was accessible to answer all my questions. He is friendly and knowledgeable; nice combination. I hope you don't NEED their service, but if you do, I highly recommend CD&Power. read more

I needed repair of a 7.5kW diesel generator installed in an RV. CD&Power responded quickly to my email request and scheduled me in within a couple of days. They quickly diagnosed the problem, having to remove the very heavy unit from the vehicle. I got a quote the first day and they were able to have the generator fixed & the vehicle ready in another day or so. Michele was a great coordinator and both she and the tech, Bob were very professional and respectful. A bit pricey, but I would call them first the next time I need help with a generator. read more

CD Power is the best...I work for a school district. Heard our power will be shut off today because of hot windy weather. I panicked because our generator has not been serviced in a long time, don't know if it will work. I called different generator shops, all too busy for us. When I called CD Power, Ron was so nice and patient with me. I know they are just as busy as the rest; but he promised to send a tech out to check our generator. CD Power tech arrived, and went right to work on generator. It is now serviced, running and reliable. When the power is shut off, we and our data are protected. Thank you Ron, you earned a new customer. read more

These guys are great. Quick to respond. My Mobile home park has been operating on generators for 6 months now. CD &Power technician's have done everything to keep my resident power on. A special thank you to Jerry, Gonzo and Chris. read more

I am an electrician, and had building shutdown for 3 days. CD&Power delivered the generator on time, and came by to refuel the generator. Also, when I connected the generator and figured out my PM ordered the cables too short, CD&Power able to send more cables to my jobsite on the same day. I am so happy with their service. They make my job way easier. read more

Pete is knowledgeable and willing to go the extra mile to get a job completed. Great customer service and would use again. read more

CD & Power - Commercial Truck Repair Near Me - Martinez, California

My portable generator ran but produced no electricity. They had it for a couple of days and now it works!

Summer RV trip = Awesome!! Having the generator go kaput = NOT awesome I don't really know much about generators( or any type of motor for that matter) which as a young female can mean mega dollar signs. Oh the thingy ma-jig and whats a doodle are broken? Fine, take my money, not like I was gonna spend it on beer or anything... Lucky for my trusty yelp app and help from Robert at CD things were handled quickly, and for a reasonable price. Thanks for the help! Back on the road again! read more

I'm the Pastor of Calvary Chapel Gilroy, a church in Gilroy, Ca. We had been running a Vacation Bible School all week and we missed the notice that PG&E would be shutting off our power for maintenance on the last day of our school. We had a small panic attack realizing that 40+ kids were gonna be without lights, power (and even fans on this insanely hot day). Luckily we knew Rusty at CD & Power and called him for help. That same day he had arranged for us to pick up a generator and we got it with plenty of time to spare...did I mention he was out of town?!?! Serious customer service, hassle-free pick up, and the kids had a great last day at VBS. Huge thanks to Rusty and the whole CD & Power team for coming to the rescue! I seriously can not recommend these guys enough. We'll definitely be using them again in the future. read more

Ron and his team are great to work with and Lisa and Ashley run a very professional operation. Special thanks to Marcus, John and the field techs who service St Paul's Towers emergency generators. (Posted on behalf of Alan Hill) read more

Marcus came out to service our generator last Friday and he was prompt on time and very personable. He was very informative ans knowledgeable and kept it professional. He answered all my questions and was honest. I did not feel like he was rushed or in a hurry. He took his time and did what he could to help solve our issue. Hope to see you next time for our annual testing. read more

I called this company to come look at my generator during the power outage. It was leaking oil. They are 29 miles away from me and when he came out he found one loose screw on a hose clamp. He tightened the screw and left. I got the bill today and they charged me $570 to drive 29 miles and tighten a screw. I don't ever post reviews but I don't want anybody else to get shafted the way that I did. read more

Working with CD & Power is always a wonderful experience. Tod Smith is always available to answer any questions I have.

This business is fast and friendly. The help I got from the technician, Omar, was more than helpful and polite. I highly recommend this place to everyone! read more

The generator world is somewhat new to me. Getting installed is one thing but like any engine, service and care is critical. Must compliment CD&Power. Knowing how busy they are with all the shut off's in CA, they are so very responsive and knowledgeable. Special call out to Marcus Jetmore, a field technician who not only did the requested service but explained same to me and then took part in an issue with the electrician at the same time using his vast knowledge. I do not normally do reviews but this one is a pleasure read more

Great place to get your medium and heavy duty trucks serviced. They are very courteous and communication is great. The service writer is helpful and the techs figure out the issues quickly with a speedy turnaround! Great for a large fleet! I bring all of my vehicle here. Also, my small home generator was repaired here. Matthew Woods thank you! read more

We had been using a Diesel Mechanic elsewhere for repairs on our fleet of trucks. We happen to have a few 6.0 f450's which can be very problematic. Our mechanic had been throwing parts at our trucks and never able to resolve the problem, he finally gave up and told us to take it to the dealer. We took it in to Cal Diesel WOW what a difference, within 2 hours I received a phone calling stating that they found the problem and would have it fixed and ready for pick up the next morning. Apparently they have advanced software to find codes vs the other guy. And a very experienced mechanic resulting in a minimal amount of time for the labor and diagnosing. One of our other trucks was experiencing power loss and we had another excellent experience with a one day turn around. This is not just a generator shop. We have found a new diesel mechanic! I would highly recommend this shop for any mechanical needs repairs and purchases. Customer service is amazing. read more

Top notch service! Really saved the day and made it easy for me to understand my options. Got my Truck back same day and Omar was really informative and super patient with me. Thanks guys! Ill be seeing you all again! read more

I have worked with CD & Power for several years and I have always found them very dependable for all of my Emergency Power needs.