Reza has been doing our cleaning and repairs on our rugs through my Gallery in Crystal Lake for 35+…read moreyears. Incredibly skilled workforce that does a great job. does great high quality work and highly recommend them for any of your rug needs.

Owner is super nice. I've used this company a few times and I'll continue to. Great service from…read morepicking up to dropping off. Thank you

I picked RHF due to the customer reviews. They didn't disappoint. Installed oak flooring and…read morestairs in 2019. The installers were fantastic and knowledgeable. They matched the stain adjacent to a maple floor. I asked about protection for surface scratches since I had a dog business, they suggested Synteko. My floors still look great 7 years later.

I would not use this company again. The salesperson told me the boards needed to be replaced and…read morequoted me for that work. When the installer team came out, they did not replace the boards and told me new boards were unnecessary. I was still charged for the board replacements anyway. I disputed this directly with the company on March 19th, the day of the installation, and did not receive a follow-up. I had to reach back out on March 31st to continue addressing the issue. At that point, they asked for photos, despite my earlier explanation that photos would not prove anything because of the nature of the work. Today, they responded by saying the pictures were "not proof" and agreed to issue a refund, but only after I pushed the issue. At that point, it's no longer just about the money. It's about integrity, poor internal communication, and how a legitimate customer concerns are handled by this business.

We just bought our second rug this year from Caspian Rug after a major apartment renovation…read more Exactly what we wanted and for a very fair price. Working with Lazar and Kamal is a wonderful experience. No pressure but they worked to find us what we wanted. If you are looking for an Oriental rug Caspian Rugs has a great selection. They all carry more modern rugs, but that isn't our interest so I can't comment on that. However, before trying anywhere else, give Caspian Rugs a visit. The quality, service, selection and pricing can't be beat.

Was in the market for Persian rugs to replace three I currently have…read more Went in looking for rugs of three different sizes to replace current ones that are a bit worn. I was assisted by two men, who insisted that central Asian rugs were the most popular (perhaps so, if one isn't willing to spend $$$ on a Persian rug). However, I asked only to see their finest rugs (Persian Isfahan, Tabriz, or Qum origins), as all the rugs in my home are traditional/fine Persian rugs. After getting the run-around for 25min, the men finally conceded that they have mostly central Asian and Eastern rugs, which I did not wish for. If you're interested in Far Eastern rugs, this store has plenty. There were only two Persian rugs that they had to show: a 12' x 10' and a 14' runner, both too small and humdrum. Went to Isberian immediately after, and found a trove of fine and traditional Persian rugs for my home. While I didn't find what I was looking for at Caspian, they do have a vast variety of rugs at reasonable prices.

We bought some vinyl plank flooring and had an employee come to our house measure the basement an…read moregive us an estimate on labor to install the flooring. Install date came and the employees who came to do the install did an amazing job and worked with our schedule. Everything was done very well. We will be using Show Flooring again in the future.

This company had good prices and good communication. I bought the flooring and got it installed…read morefrom same company. Kevin and Gustavo were both very punctual, polite, and did excellent work. I couldn't possibly recommend this company more!

Jay restored my couches and rug back to their original, beautiful ivory state. I had stains that I…read morewasn't sure could be removed. (White couches with two kids wasn't the smartest decision). Jay had a very happy disposition and answered all of my questions. He will be who I call when I need them or any other piece of furniture or carpet cleaned. Highly recommended.

I highly recommend J&J Flooring based on the kindness and character of its general manager, Jay. He…read moreselflessly helped my husband and I (complete strangers) when he saw us stranded at a gas station late at night after taking our kids back to college hours away from home! True to the company's mission statement, Jay treated us like family by driving me back in his car with his family so I could be in the classroom with my students the next day, while my husband stayed back to get our car towed and fixed. As he spoke of his business, his professionalism and commitment to exceptional customer service was clear.

Our Persian rug got soaked when out basement flooded, and the Minasian Rug team handled our…read moresituation exceptionally well at every point. We wanted the rug dried out - we couldn't just hang it over a railing bc it was soaking and we had rain in the forecast for the next several - and while many other companies needed us to bring the rug to their site, Minasian said they could pick up our rug that afternoon, clean it at their facility and return it to our house at a date we would schedule. They quoted us a competitive price, their team showed up that same day (on time), their team guys were friendly and professional, and they removed our wet (now useless) rug pad, in addition to taking our rug for cleaning. A few days later, the company called us to schedule home delivery of our cleaned rug. They gave us a tight (30-minute) window - not one of these cases where a company gives you a 4-hour window! - their team arrived on time, and again, the guys were super helpful and friendly. Although we didn't buy a rug pad from Minasian - we got one from elsewhere online - their team cut our rug pad (at my request) to fit our rug's size. All around, fantastic service! I recommend Minasian and would use them again.

Friendly and helpful staff. Always a pleasure to do business with Minasian Rug Companyread more

Bob from Tomahawk Carpets is professional and efficient. We have used many times over the years…read more for both carpets and upholstery cleaning and he does a great job. Scheduling is easy and he can usually fit you in quickly! I highly recommend.

Wonderful, friendly and excellent service! Carpet was expertly cleaned. Great business!!read more

We purchased carpeting for our family room with Salesperson Lisa Blank, very personable, and…read moreknowledgeable, stayed within our budget. Removal of old carpet and installation of new was performed by same two man crew, they were excellent!! First of all they were on time, which is admirable, they were efficient and careful of our home and furniture. Cleanup was perfect and truly appreciated. Kudos to the removal/installation guys, thank you. Highly recommend Sherlock Carpeting and staff.

The customer service was forced and laid on thick. I got the same feeling entering this store as I…read moredo when I go to a car dealership. The man that assisted us came across as arrogant, which was ironic because he had to ask the other sales person a million questions. We will not be moving forward with this company due to the salesman, which sucks because they had 3 options we loved!

I wanted to add to my previous post that even after I sent them an email letting them know about my…read moreexperience and how dissatisfied I am and that we would not accept quotes from them, I still did not receive any reply.

I visited the store to get an idea on flooring and to set-up an appointment for an in-home measure…read more I was told that I would be contacted within a week (people were on vacation). I received a phone message two weeks later. When I called back to schedule I had to wait another week and a half for an appointment. On the day of the appointment I called the store to find out where the person was (it was 45 minutes past the appointment time). I was told the person had some issues that day and was running late but still would make the appointment. The store person told me he would contact the person and have her call me to let me know when she would arrive. Thirty minutes later I called the store again and was told a text was sent to her. I told the store it would have been nice to receive a call that she was running late. I told the store to cancel the appointment for that day. Two hours later I received a call from the person who was to perform the measure. She explained she had a family issue (that's OK) and would contact me the following Monday to re-schedule. Monday came and went and no call to re-schedule a measure. I hope others have a better experience because I was not impressed. A simple phone call would have been nice.