I highly recommend U First Auto Body off 290. I took my X3 in for body and collision repair. Rod…read morewas particularly helpful in promptly getting me an estimate and then working with the insurance company to adjust theirs to fully cover the cost of repair (excluding deductible). The shop meticulously worked to get my SUV repaired to where it looks brand new! Since U First Auto Body off 290 did such a great job the first time, I took my 330i in for body repair to the hood. U First did a fantastic paint job as you can see from the before and after!

These guys are friendly, very professional, and have excellent pricing. I took my BMW M760 here for…read morea door ding that needed to be repainted. It was a special paint that took three different layers and although they were very confident they would be able to do a great job, they did still tell me that there is a slight possibility that it wouldn't be a perfect match due to the complexity of the paint type. When I picked up my car, you couldn't tell there was a repair and the repair has held up incredibly. I highly recommend this autobody shop to anyone nearby and if you don't live close, I would say it's definitely worth the drive. They communicated very well and were on time with their estimate.

More than a nightmare. A life changing experience. I had an accident around 10/30/21…read more I waited until 8/22 before I took my 2019 Infinity Q60 red line sport to Sterling Auto collision, (SAC), because I loved my car. It was driving fine. Visibly it looked llike rminor damage. Fender, grill, bumper, and deployed airbag. I've never had a nice car, so I was enjoying it while I could. Thought I'd get a pretty car. Maybe my life would change.  It did. 2 initial checks were written by State Farm to start work, 8/22 and 10/22 totaling $16,152.60. Additional amendments to damage kept coming. 1/23 for $4658.50, for headlights. 2 headlights that worked perfectly for 9 months, while I drove my pretty car. They bought brand new headlights. Why? Why that much? IT'S NOT A FERRARI. I doubt Ferrari headlights cost that much, especially if nothing is wrong with them. Slow poking for a year, to 8/23. Another check, written directly to Sterling, for $3962.92. Up another $8621.42. Now they're were at $24,777.62. But wait, there's more, we're not done. NOT EVEN CLOSE. They almost double that #. Bleeding me as I made $1000 a month payments on loan and ins., for almost 1 1/2 years. Trying to destroying my life. Like the family they almost ruined about the same time. They gave SAC an F on BBB. Unfortunately I have no family. My prospects become dimmer day by day. Because of SAC.  Time passed, they dragged on, stalling, not answering calls, no emails or calling me once. My calls went unanswered, or ignored. Once, I reached Joey, the owner. I asked, "where's my car, why has it taken well over a year"? He says, "let me check on that, puts me on hold10 minutes, then hangs up on me. That's how they treated me, LIKE TRASH. They knew all the angles. What they could get away with. Masters of deception, with no consciencee. Thinking there are no consequences for violating others. No mercy, just one goal. The art of the scam. Joey's peons, Mel and others, constantly stalled, lied, schemed. Working their magic. Over 13 months into "their project" I stopped in, to inspect the condition of my car and make sure it would still start, as it baked in full sun, totally diccoloring my dash, but still with that new car smell.. Thankfully it started right up.That high performance engine, on a car I could only dream of. Honestly, I had'nt seen much of anything done on it, except the fender. The bumper hung on the wall, as Mel said, that's it, we're almost finished. "When will it be done?", I said. Mel says,"it only needs 2 MORE WEEKS, we need to get it out  of here". More time passed as State Farm kept paying. Oddly, directly to Sterling, instead of me, that I'd transfer to SAC. The coup de gras de fraud was when SF wrote a final check for...GET THIS, $23,164.01! Then SAC abandoned the car at Infinity of Austin, for the finishing touche. That airbag, an outrageously priced one. I called Infinity to check on the airbag. "Is it installed?", they said, "we know nothing about an airbag. Car was dropped off and SAC said, IT WON'T START". I said, are you telling me you never got $23,000 to put an airbag in?"  There I was, making $1,000 payments for allmost 18 months om a loan & ins. It was obvious I was never going to get my car back. It was taken by Cinch Auto finance, after they were told it was ABANDONED, with only 4k to payoff a loan. SICK! The only nice car I've owned. Driving stinky work trucks for over 40 years. The $23,164.01?  What happened to that? Pocketed by SAC. A little "bonus". The pleasure derived by F****** ME, and getting very well paid for that privaledge. When I called up Sterling and asked "what happened to the $23k? It was Mel or another peon who said, "oh, we spent that $ on parts for the airbag. I said, "then why in the hell did you send it to infinity, after telling me you were not qualified to install airbags?!" Frauds, liars, manipulators, schemers, theives.

I am writing to express my profound disappointment with the service provided by Sterling Auto…read moreconcerning the repair of my vehicle following hail damage. My experience has been fraught with delays, subpar workmanship, and a lack of effective communication. Timeline and Financial Commitment: * June 2024: I entrusted my vehicle to Sterling Auto for repairs related to hail damage. * August 2024: I remitted the full payment of $11,524.46 ,anticipating a comprehensive and timely restoration. Issues Encountered: * Incomplete Repairs: After nine months, several components, including the windshield, moonroof glass, and various trim, remain either unprepared or not relaced. Some parts under the hood are missing. * Substandard Workmanship: The trunk was improperly reinstalled, and the vehicle emblems were not reattached, reflecting a lack of attention to detail. * Management Instability: The frequent turnover of managers has contributed to inconsistent communication and a lack of accountability. Mel, Demetri and then Abel. Also Joey Hayes the owner was contacted but never responded as well. * Communication Deficiencies: Repeated attempts to obtain updates via emails and phone calls have largely been unreturned, leaving me without clear information regarding the status of the repairs. The vehicle was returned to me upon my request for use in financial needs, after a check was handed to the manager at the time Mel in person for $11,524.46, with a promise to repair the vehicle in a timely manner at a later date in one business day. That was in August of 2024. The repairs are yet to be completed. Communication with the multiple new managers was dragged on with promises of looking into it and looking into parts. We met with Abel in person on Feb 17th. He promised the trim, windshield, moonroof and other parts would be ordered and replaced. Even including reattaching my left mirror which was unrelated to this event. I drove 3 hours there (I have moved since) and then drove 3 hrs back in the middle of the week. On Thursday March 6th at 1:21pm was the last communication from Abel (the manager) stating he was looking into parts. The same excuse given for months and months. At that time I asked for my money back. There was no response so a demand email was sent with a repair quote from another repair shop to Abel (manager), their support as well as Rachael and Joey Hayes email accounts Friday March 7th at 12:14pm. This demand was never responded to. Current Situation: The latest communication from the new manager, Abel, indicates that the shop is currently managing a backlog of 20 vehicles, suggesting systemic inefficiencies that adversely affect customer service. Personal Impact: This protracted ordeal has imposed significant emotional and financial stress on me and my family. As a longstanding patron of Sterling Auto for over a decade, this experience has been particularly disheartening. My commitment to supporting local businesses in our community has been met with an unprecedented level of dissatisfaction. Recommendation: Prospective customers are advised to exercise caution when considering Sterling Auto for vehicle repairs. My experience underscores the importance of thoroughly evaluating a repair shop's current operational effectiveness and customer service responsiveness before entrusting them with substantial repair projects. It is my hope that Sterling Auto addresses these issues promptly to restore the trust and confidence of its clientele.

10/10 HIGHLY RECOMMEND If you are in need of an auto body…read moreshop look no further. The quality of work and care they took on my jeep has been the absolute best. 10/10 Customer service. Amazing honest family run business! Will be referring all my friends and family to them. Thankyou for making my jeep look brand new!!

A+++ Service at Austin Body Works in Kyle!…read moreI brought my Lexus in after it was hit by a deer, and from the very first phone call, Carey and Ryan were incredibly kind, professional, and helpful. They kept me updated throughout the entire repair process with regular email updates (which | really appreciated), and everything ran like clockwork. Not only are they super organized, but they also got my car back to me in record time- and the body work is flawless. My Lexus looks brand new again. It's rare to find a business that runs this smoothly and treats their customers so well. Carey and Ryan truly set the bar high, and it was honestly refreshing to experience such great service from start to finish. I highly recommend Austin Body Works to anyone needing quality repairs and outstanding customer care. They're a shining example of how every business should be run.

I had Dripppin' paint my 2014 T@B camper. They did an excellent job and were very friendly and…read morehelpful. Within a couple of days, I had a mishap that caused some repainting of the trim. They fixed it, only charging me for materials. I recommend them highly.

This is a locally family owned business that has saved my marriage on multiple occasions. I have…read morehad some freak accidents with my vehicles (spray paint can, umbrella spoke scratches, garbage can dents etc...). I come here for refuge to save me and the scratches that I've done on our new vehicles. They are incredibly thorough, detailed, patient, generous and kind, all of the above. I am so appreciative of DJ and Stephanie and refer all family and friends to them. I know whatever is brought to them, they will fix! I owe them all the tacos & margs!!

Arthur Duncan did a fantastic job describing the estimated cost and Steve the owner, was amazing…read more You all should check out their services and quality in workmanship,

Horrible communication, went in to have a pig tail rewired on my radiator fans and their know it…read moreall mechanic decided to change the wiring and add in stuff that wasn't needed and now the fans burned out within a day of his rewiring. The wiring looks horrible as well. They wouldn't tell me what my cost were at during the work and my original quote of 2600 ballooned to 7 grand from a Friday to a wed I knew the cost would be more but when I asked him where we were at he said he would call me at the end of the day to let me known then didn't hear from him for days till the cost had skyrocketed. Then to top it off they damaged my classic car and tried to deny it. Stay away from this shop at all cost.

The fellas at U First Auto Body on Highway 290 West on the way to Dripping Springs are absolutely…read morefantastic! Tremendous customer service, stellar body work on my 2021 VW Atlas Cross Sports and friendly interaction. Jesse and Carlos are the best! Highly recommend!

These guys were very good. They were able to do a search on all of the salvage parts in town. They…read morewere not able to find me a door locally , but they then searched the nationwide database and were able to obtain me a perfect door and had it delivered at a very fair price within 3 days.

Wayne and his crew were amazing. They were so helpful to me while dealing with my insurance. They…read moredid a great job on the repairs and returned my vehicle squeaky clean. Quality repairs and quality customer service. I highly recommend their services.

I was not planning on leaving a review but I changed my mind. I brought my vehicle here for repairs…read morein January after a hit and run. My car had a large dent in the front driver side fender. After I picked my vehicle up and left the repair shop, I noticed that the door edge guard on the drivers door was completely different than the rest of the door guards and had been placed about 6 inches too high. I also noticed 2 areas that had damage that was not there prior to me dropping the car off. One of the vertical panels next to the drivers door window was significantly chipped with the top layer peeling away. There is also the same chipping on the horizontal panel below the rear driver side window, see photos. Once I brought this to their attention, the door guards were all replaced as well as the vertical panel on the drivers door window. The day before bringing my vehicle in for these repairs, I sent an email addressing the chip on the back driver side door panel. Since I live on the opposite side of town, I wanted to ensure that part was going to be replaced too before bringing my car all the way over there again. I never received a response to my email, so I called and was asked to go ahead and bring the car in so they could see it. But while I was there waiting for the other repairs to be completed, there was no mention of the part I had asked about in my email. I didn't say anything and I just left after the door guards and vertical drivers door window panel were fixed. While the chip is small, it was not there when I dropped the car off and its damage that was not there prior to the car being left with the shop. It's hot in Texas, and eventually that chipping will start getting worse in the heat, and I will be the one that has to replace that part. I also do not appreciate the way that my email was ignored and just swept under the rug. Those are the facts. I hate to leave a negative review, but there's still damage on my car that was done while my car was at this shop. It's damage that I'll eventually have to get repaired myself, whether it's 6 months from now, or 5 years from now. Needless to say, I cannot recommend this business.

I would highly recommend Local Automotive. I was looking for someone reliable besides the dealer…read moreto service my Genesis G90 Ultimate and I found the place. I was in need of the 100K mile transmission fluid flush and fluid change. They were very responsive to my initial request for a quote. The staff was friendly and kept me well informed. They provided the service quickly and the price was very reasonable. I will definitely be back for all my future automotive needs.

Absolutely the worst experience of my life. Im believe i was taken for 2900.00 for a cadilac…read moreconverter my car didn't need. I was charged to replace and repair then was told my car was fixed. However 2 1/2 weeks later my car started to show the same problem. Had to get it towed to this shop which was 200.00 plus more. Then got told its something else that will be 1700.00 a high pressure fuel pump which can absolutely give you a false reading for the converter. Got them to to down to 1300 but literally took every dime I had. I BELIEVE THEY DO NOT CONFIRM THEIR FINDINGS WITH ACTUAL DIAGNOSISTIC ONLY FIX WHAT THE MACHINE TELLS THEM AND HOPE THAT'S RIGHT.