It's 2 stars because I blame myself for not asking how much the oil change would be. $91! You've got to know this is an unexpected price. You should post your prices. I could see maybe $50. Then I was told this fantastic synthetic oil would only last me 5k miles. Picked up my car and nobody told me where it was. I had to walk all around the building like a goofball. Found it in an obscure location at the rear of the complex. But here's the kicker: opened my car only to find all of my glovebox contents strewn all over the front seat. I've never seen anything like it. If they were that careless with taking care of my stuff, I don't have much confidence in how they treat the parts of the car that I can't see. Never going here again. read more

Reliable Automotive - Guess they didn't feel like putting stuff back - Auto Repair Near Me - Kyle, Texas

$3,300 fix. But when I got my Jeep back, the honk sounded so weak and different from when I took it in. Called in and it's $149 to find the problem plus whatever else they have to do to it read more

My friend and I were driving around town when his car started making some concerning noises. Naturally, we were a bit stressed, but we decided to pull into Reliable Auto to see if they could take a look. From the moment we walked in, we were met with genuinely friendly and understanding people. They quickly got the car in for a diagnosis. To our surprise, it turned out to be a relatively simple fix, the heat shield had come loose. They kept the car overnight, and the next day, what happened truly blew us away: they not only fixed it, but they also waived the diagnosis fee and didn't charge us a dime for the repair! In an industry where it's easy to feel taken advantage of, Reliable Auto stands out for its honesty and integrity. These are truly well-meaning people who clearly prioritize customer service and building trust. I can't recommend them highly enough. read more

the people who were physically in my car blasted music and blew my right speaker. they overcharged the fuck out of me on parts. I mean a $50 radiator is not $300. the only good thing I got from this company was fantastic customer service and that was only because of one good worker who appreciated what she was doing. go to the one in Buda. that was the one I was trying to go to in the first place. and it has way better ratings. read more

I hit a curb earlier this year, I know, and I needed work done ASAP. A buddy of mine referred me to Reliable Auto, and going through them for repairs was solid. Repairs were well done and guaranteed, and my insurance company said they were easy to work with each step of the way. The work was also handled ASAP which I also appreciated, and that is why I can give them 3 stars. My husband went here for an oil change and had to wait almost 4 hours. You can't schedule the appointment for the oil change which is fine, but he started to see people who came after him get their cars at some point. He had asked them to install the front license plate for him since we had just moved to TX from a state that did not require the front plate. A few hours in, someone asked him if he still wanted to get the plates installed...the ones he asked them to install when dropping the car off. He said yes, it took them another hour to install them, but the job got done and they very kindly didn't charge us to install the plates, so we forgave them forgetting about him for a bit. Fast forward to this past weekend when I took my vehicle to have an oil change. I asked if they could install the front plate, and they said it would be no issue. Husband picks my car up and the plates weren't done. I called and asked if we could bring my car back for the plates since they weren't done, and then the person told me they could, but they would be charging us $81 to do so. I kindly advised them that there was no charge when my husband did his oil change a few months ago, and then I asked why they hadn't called me to tell me all of this beforehand now asking me to bring my car back again for an $81 service to put plates onto the car. No apology. He said the cost was $81. I asked why the discrepancy when we weren't charged for this last time. He said he was just telling me what the technician said. I asked him if he could ask if this could be done without charge as it was done previously along with an oil change, and he said no, the technician would not do so and explained the process to install the plate and that there was a risk of them damaging the bumper. I told him I would be more concerned about damaging the bumper of a newer car with cameras (my husband's car) vs my base model vehicle, but asked why the inconsistency. He said that this technician is not willing to do it without charge and we must have had one previously that was OK with it? I'm not turned off by them not doing the service for free. I'm turned away by the inconsistency, the coldness, the lack of communication throughout the last two experiences we had with them, their explanations, and their lack of care. Also, $81 to put on a front plate? The dealership down the road was going to charge $35, but when we already had the frame and mounting they did it for free. I understand that it isn't a simple screw-in job, but $81? It is good to know they take care of you when you're giving them thousands of dollars, but for the small things they overcharge and lack the same level of service. read more

As the name says, reliable. The place is honest, professional, and reasonably priced. Have had standard maintenance as well as a few over my knowledge base repairs done. I would recommend them. read more

It was my first time at Reliable and as soon as I walked in, I was impressed. Everything was SO CLEAN. The waiting room, the bathrooms, everything. They even spread out the seating so people aren't so close with COVID. It's a relaxing waiting space with comfy chairs and WiFi. As for the service... AWESOME. The people at the front desk were friendly, and the repairs were reasonably priced. I got an overall car health check, oil change, and new air filter all for under $110. I am going to be making this my new spot. read more

Reliable Automotive - One of they're really cute working spaces has these GORGEOUS art details - Auto Repair Near Me - Kyle, Texas

I'm one of those people who is a true believer in supporting small business...especially in these trying times of the Coronavirus. When I leave a rating with a written review, it's either for very poor service...or exemplary service. Reliable Automotive is the standard of what a small business automotive servicing garage should be. The desk staff is courteous, knowledgeable, friendly, and the mechanics are professional, competent and will readily share their knowledge. There is always a follow up call to see if the customer is satisfied with the completed repairs. Pricing for work is well within industry standards, however the feeling that you are valued as a customer is what sets Reliable apart. Almost like you are a family member. You will not regret taking yours or a valued family members vehicle there for repair! read more

Reliable Automotive - Reliable Automotive has me under caller ID as the Apocalypse Van! - Auto Repair Near Me - Kyle, Texas

Always very nice and informative and the text updates with vehicle reports are great.

Total scam. We plan to report to BBB. Have taken two cars here and charged over $3k for both and neither were actually repaired! Took our money and never fixed the problem. In fact the day we got both back, they not only hadn't been fixed but had additional problems! Plus when we complained, they left the interior in disarray! read more

See all

Wasted my time for about an hour. Came in and asked for a vehicle inspection and waited for about an hour and all the workers just talked amongst each other about what I was doing there instead of asking me have I been helped. If the customer service is bad, how do you think your car will be treated? I would not recommend this place. read more

Called to see if I could get my state inspection on my car done and thankfully they had time for an inspection. I had my kid with me so I had to wait inside in lobby . They had drinks water and coffee and some snacks. Restrooms were very clean and lobby area was comfortable and spacious to sit and wait on chairs or sofa . Thankfully they also had wifi so my toddler could watch something on my phone. Service was great and they got me out of there less than 20 mins. I would recommend for state inspection read more

I dont like busineses, merchants and corporations insulting my intelligence. Reliable auto told me lots of other problems found with the car and said it will cost over 1600 dollars after performing an oil change. What a load of crap. Then why didnt i get a warning light turn on in my dash? Why didnt i see liquid on my drive way? I will not go back for they are bunch of LIARS! Is this why they changed thier name from Christian to Reliable? Fuck them. If i offended anyone FUCK YOU! read more

My go to place for an oil change & tire rotation. Always use their coupons in Community Impact papers. Friendly staff, nice clean & comfortable waiting room. read more

This place is a total scam. My husband I were new customers, went separately and they charged both of us $800 to replace all four break pads. We weren't happy, didn't really trust it, but we did it. $1600 out of pocket. Now it's winter and my husbands heater stopped working and since it's going to be less than 20 degrees this weekend, he decided it needed fixed. He knew exactly the part that it needed, brought it in and said "hey this is what is broken and needs fixed". The part cost $17 on Amazon. They charged him $99 for diagnostics even though he told them what was wrong, $200 for the part, and $200 for the labor. Over $500 once it was all done, all for a $17 part. We will NEVER use this place again as they are out to steal money! That is a total scam, especially on hard times with covid. How can this company rob the people of Kyle like they are? read more

Needed brakes fixed on my wife's Lexus and Reliable got me in and out the same day. Replaced pads and rotors at a reasonable price and with great service. I did an internet search to see what the average prices were for the parts and labor and Reliable was at, or below everything that came up. They send you a link to see repairs and a picture/video explanation of what they are doing, and why. Amanda up front was extremely pleasant and the waiting area and shop were nice. Great experience and I'll be using them from now on. Thanks Reliable! read more

First of all, they'll make you wait forever and ever to get the inspection done and then they wont pass you because you need to replace a light bulb in one of turning signals. Other places would charge $3 to replace it and then pass you. Such a waste of time. read more

I took our Camry in for them to find a brake fluid leak, that's all. I was told that I would be contacted once they had found the issue. It was getting late and I had not received a call. So I called them and was informed that rotors and pads were bad and oh yeah, they found a leak. oh and the price tag for these repairs over 1300 dollars!! This guy was insisting that we had a conversation over the phone wherein I authorized this. Apparently I just didn't recall having this conversation. At least no work was done and I got my car back without charge. I knew the brake pads were pretty new and the rotors were good. DO NOT DO Business here unless you like being skrewed around. read more

This location deserves at least 10 stars! Amanda, the Service Advisor, listened very carefully to my issues, answered all my questions with professionalism and courtesy, and initiated the repairs immediately. Benjamin, the tech, did the complete vehicle diagnosis, thereby isolating the problems which proved to be easily corrected. Adrian, the mechanic, did a perfect job of installing parts for me, and was very friendly and pleasant after doing so. As a 75-year old woman who relies on the expertise of others for help, I could not be more pleased with the service I received at this location. HUGE KUDOS to Amanda, Benjamin, and Adrian!!! read more

Prompt, quick service! I'll be going back! They were fair and honest with the repairs and didn't pressure me into any unneeded services

Reliable? The only part in that name that is correct is lie!! They had our F150 for 3 weeks! The truck is in worse shape then when we brought it in there!!! 6k later. Unbelievable. Couldn't even drive 10 miles with the check engine like back on and truck sounding like CRAP! Never take your vehicle to them! They rob you blind without even thinking twice. I would NEVER recommend them to my worse enemy! read more

Practically no wait. Had front end work done on our Jeep Wrangler. Exceptional customer service and very reasonable prices. Had work done there before and will keep coming back. Sayward Halsey is a top notch guy with an attitude above reproach. read more

Reliable Automotive - 2009 JK - Auto Repair Near Me - Kyle, Texas

One of the most fearful events in life, is to take one's car to a mechanic when you as the owner no nothing about the workings of your own car! Next to a dentist there is nothing more painful! Say hallelujah, break into your happy dance, there is help! I discovered Reliable Auto in Kyle Texas. I heard more honest recommendations to various customers, some not necessary in the best interest of the shop owner's bottom line. Who incidentally, is one of the most gracious humans of all time. So go, and know you are safe in this business. I cannot make a more certain recommendation. Very professional, very honest and very fair financially. read more

I came to Reliable Automotive after having a good experience in the past. My check engine light had been on for a couple weeks and I had the code read at another shop, so I had a good understanding of what the problem was. After making a 7:30am appointment, I left my car and had to wait until almost 3pm to even get an update on what was wrong with my car. I called multiple times throughout the day and was met with rude indifference that there was still no update. When I finally received an update, I was told two moderately reasonable issues that were quickly fixable, they just had to order parts that weren't going to be in for a few days. When I went back that evening to pickup my car (still not fixed, it just took that long) I was told there was a "big problem" and that after another test (after I got off the phone with them) that it was "likely" that my head gasket had blown and that I'd need a new head gasket OR a new motor. I never got an alert that my engine was getting hot and never had any messages on my dashboard that anything was wrong. Of course, for whatever reason, the new head gasket was going to be impossible to find/repair so it was going to be a new motor that I needed. I immediately got my extended warranty company on it, and shocker they wanted to know why a new motor was required. After many phone calls back and forth, a $120 diagnostic bill, less than kind customer service, and unnecessary stress, I took my car somewhere else (they let me leave the shop with my car even though I "needed a new motor"???) This other shop (phenomenal) did more tests, including a pressure test and determined that no head gaskets were blown and I in fact did not need a new motor. They saved me from a $10k unnecessary car bill, plus whatever I would've have to pay for a rental... out of pocket. I am very disappointed in the unethical practices going on at this shop and sad that it's gone downhill since my previous experience. I will not be returning. read more

We have always came here to get our oil changes done and have always loved the customer service we get everyone is always so friendly we were greeted by Amanda and she was really nice but after she left we had to deal with a guy named Javier Perez he was just being extremely rude I don't know if that is just his personality or if he just hates his job regardless we will not be coming back to this location it's very disappointing because one person can ruin the reputation of such a great company. read more

I finally found a place where "you know" they are honest and do great work! Phone staff, Tim and Regan are very friendly and helpful with your vehicle. I don't want my vehicle to be "sick" but when it is, I know where to take it for a job well done! Thanks Guys Dan Cook, DDS (retired) read more

They are scam, i just need oil change but it's come out like 1500 something, the guy name javier send me a txt with a link in it and when i click in i dont see any price and they told me whenever i click to that link it mean I authorized for them to do everything and it cost almost 1600. read more

I just moved here from out of state and came here for my inspection. First of all, this is the nicest automotive place I've ever been to. Very clean and coffee and a work area while you wait. The price and customer service were awesome. read more

This is a new business and Kyle but they have done pretty decent work for me. A friend recommended and the guys there seem trustworthy. My problem wasn't too complicated it was just the alternator on my Jeep. I kind of suspected that it was the alternator but they confirmed it pretty quickly. My background in shade tree mechanics helped gave me confidence that it wasn't too big of a problem. After I got a lift to them since they were the closest it was a great experience! read more

Reliable Automotive - Great pull up entrance! - Auto Repair Near Me - Kyle, Texas

Scammers. I'm a young woman with a nice-ish car and they tried to take advantage of my naivety. Luckily I have men in my life (boyfriend and grandpa) who were able to help me avoid being scammed. I went there to get an oil change and get my brake pads checked out just in case, but my car only had 40k miles on it, so it's unlikely anything should be wrong with the car (it's also been up kept well over the years). I go there, drop it off, and get a call saying my brake pads can't be replaced without also replacing all the rotors because it's a "special" car (it's a volvo and there are volvo dealerships everywhere. It's not that special). So I was going to be charged $1200 for everything! From only expecting to be charge $100 at most, this was shocking to me. They then told me that my brake pads were fine (something they didn't tell me initially when they were first trying to charge me with new brake pads), but they said the back rotors were warped and the front ones had hotspots. I had no idea what that was, but I felt rushed to approve the order to get them all replaced by the following day as if my car wouldn't work without this. My boyfriend said it doesn't make any sense, so I told them no. A week later, my grandfather, a long time engineer and mechanic, checked it out and said my brake pads are fine and my rotors are fine. The back rotors have groves in them and therefore have morphed the brake pads, so if one day I need to get my brake pads replaced, I will also need to get my rotors replaced. Other than that, everything was working fine with PLENTY of wear left. So basically, they saw a slight issue on the rotor (groves from rocks getting stuck in the brake pad) and either have no idea what they're talking about or they're scammers trying to take advantage of naive women. read more

Had a great first time trip here a few months ago (maybe because I was a first time customer?). Made an appointment today and just showed up and was told the appointments aren't looked at and it is still first come, first served. Very disappointing when appointments can be scheduled online. read more

My husband took the car and after they said they had time to do it right away and an hour later they still had not touched the car and found out they all had gone to lunch. What business sends everybody to lunch at the same time. Reliable is overstated. read more

Brought my car in for a power steering leak. I saw the leak was coming from where the return hose and pressure hose meet the steering gear. I asked them to take a look at it. They told me it might just need to be tightened. They call me back an hour later saying both hoses need to be replaced and it will be $500 or higher. I was suspicious so I took the car home and saw the bolt holding the hoses in was very loose. I tightened it down and the leak stopped. Thanks for trying to scam me out of $500 or more. read more

My first visit and it was perfect and CHEAP. The people were the nicest and happy too. Synthetic oil change and free tire rotation For $50. The only place to come ‼‼‼. read more

We have had 5 of our cars serviced here, from inspections to overhaul. Great experience each time.

Great service! Friendly and courteous! They offer everything from State Inspections to oil changes (with free tire rotation), to repairs on more serious issues. Recommend read more

Decided to come here when I was in desperate need of an oil change- got here around 9:20AM and asked twice how long it would be and the staffed assured it'd be around 45mins to an hour ended up being two and I was late to work. Lost money being here read more

Tim squeezed me in for an alignment and oil change without an appointment and I felt that they took really good care of me and my vehicle and did not try to up-sell me on a bunch of unnecessary stuff. I did opt to replace the air filter, but it was needed and for the convenience the price couldn't be beat. The place is brand new and super clean. The quoted and final costs seemed very fair and reasonable (and they have coupons out there online). There's a good chance that I'll be back when the time comes. It was a really positive first impression. read more

Was brushed off around the holidays and mechanic was unable to properly diagnose my auto issue (but I was able to quickly online). Waste of time and resources. Took my car to the dealer and it was properly fixed promptly. read more

Made an appointment for 930 am on a Thursday. Had a 2.5 hr long wait for an oil change. The guy at the front offered me a courtesy ride home but I live close so I opted to walk. I got a call about an hour and a half after I had dropped my car off saying it was ready to go. They looked at my brakes and fluids and let me know what other services my car needed. Friendly service and I like that they refilled my washer fluid without me asking. I'll definitely be back for all my car needs. Thank you guys! read more