Updated review: Was originally so pleased by my experience. Then was later displeased not by the car but by the following events. Took forever for my previous car to clear that it was sold, that I had to call my bank to postpone a payment. Second, it took forever for my registration to be completed that it expired. I called the dmv and they said it was still pending to be processed. This is not my first car I've purchased in my life, let alone a used one. So I am very familiar with the timeline of things. Someone needs to review the process the staff is doing things because it is ineffective. I see other reviews stating the same thing, so this is very serious problem. Also, if there is a complaint multiple times, the least the team can do is to continue to make follow-up calls, not have me calling back multiple times like it's my job. read more

My experience at Cerritos Mitsubishi was extremely disappointing and unprofessional. I brought my Outlander in for a service repair affecting all screens. After waiting nearly a year for the part to come in, I finally got my appointment to have a working touch screen. I scheduled what was supposed to be a 1-hour appointment, yet I was left waiting for over THREE hours with little to no explanation or accountability. If your time is valuable, this place does not respect it. What makes this experience even worse is the complete lack of responsiveness afterward. I called and provided clear feedback about the negative experience, expecting at least a follow-up or acknowledgment. Instead, I was met with silence--no apology, no attempt to make things right, and no concern for customer satisfaction. To add insult to injury, new issues with my car appeared after the visit, which raises serious concerns about the quality of service and care taken with my vehicle. When you bring in a car, you expect it to be returned in better condition, not worse. I want to be very clear: this review is not a reflection of the sales team. Lonnie, in particular, was excellent--professional, helpful, and a pleasure to work with. In fact, I was seriously considering purchasing a new Mitsubishi from this dealership. However, after this experience with the service department, I no longer feel confident moving forward with a purchase here. Long-term service matters, and this experience made it clear that I could not rely on it. It's unfortunate that poor service management overshadowed what could have been a continued customer relationship and a future sale. Cerritos Mitsubishi needs to address basic issues of time management, communication, accountability, and quality control if they want to retain customers. Overall, this dealership demonstrates poor communication, poor service management, and zero follow-through. I would strongly caution anyone considering service here to look elsewhere unless you're prepared to waste hours of your day and deal with unresolved problems afterward. Cerritos Mitsubishi has a lot to fix, starting with basic respect for customers' time and vehicles. read more

Unresponsive and Unprofessional - Still Waiting for Refund After Cancellation I purchased a 2018 Toyota Prius from Cerritos Mitsubishi in August 2025, and my experience has been very disappointing. I went to the dealership on August 31, 2025, and signed a cancellation form for a $3,900 Vehicle Service Contract. I also sent two certified letters to confirm the cancellation, but as of now, my financing company (Santander) has not received the refund, and no one from the dealership has contacted me or replied to my messages. I've called, emailed, and even texted the sales agent and finance department multiple times with no response. This lack of communication and accountability is completely unacceptable for a licensed California dealership. I have filed my complaints with State of California and also BBB. I am now preparing to file formal complaints with the California DMV Occupational Licensing Division, the California Department of Consumer Affairs, and the Federal Trade Commission if this continues to be ignored. Buyers should be very cautious when signing contracts here -- make sure you fully review every add-on and warranty before agreeing to anything. Transparency and follow-up from this dealership have been extremely poor in my experience. read more

SCAMMERS! Definitely don't go alone if you are a female looking to purchase a vehicle. I had MULTIPLE conversations with 3 people via text and went to finally test drive the car i was interested in. I had offered a price, they accepted it, before I drove 30minutes to go teat drive and purchase, I confirmed again which car at what price and they confirmed again, "yes." I get there by myself, they tell me its at another lot (when i showed him the text with the address of his lot so lie #1), then they kept asking me how i was going to pay and i said let me see the car first and we can discuss that after i make sure i want it. He tells me that someone is leaving to go get it at the other lot right now when he had already told me someone had already left for it (lie#2). Then i realized they weren't truthful and so i said, before you get the car its $xx,xxx correct. Then he tells me that its actually $10k MORE! Even though i showed him the text with his name and 2 other employees names (another sales person and someone else that responds to inquiries ) , along with THEIR DEALER NUMBER, he still insisted that I was the one confused and says, "you must be thinking of another dealership." Please tell me how many other dealerships have a zaira, chad and alin working for them!!!! PLUS, I NEVER even contacted another dealership so what the eff was he even trying to gaslight me with. So i told him i am being given the run around because i am a woman and he pretends to be offended. Ive bought and sold a ton of card at carmax and now i know why ive just stuck with them! He has no idea how much cash i had in my bank envelope ready to hand over and drive away in a new, used car. I didnt even know that sleazy used car salesmen were even still a thing but THERE YOU GO...to see some in person just go to this dealership! read more

Cerritos Mitsubishi - Front of dealership - Car Dealers Near Me - Cerritos, California

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I purchased a used 2018 Subaru WRX STI from Cerritos Mitsubishi on August 30th, 2025. In the contract I signed and paid for through a loan, I was given an extended warranty for 60 months or 60,000 miles with a $100 deductible. On September 2nd while driving the vehicle's engine had a knock and was not able to be safely driven. It was towed to an approved Subaru mechanic and has been there since September 23rd. When I contacted the warranty company so that I could start a claim, I was told that my contract was not funded. I contacted Cerritos Mitsubishi and was told that the person who had helped with the sale of my car, "Alan", had not properly filed paperwork and was no longer an employee. I was given the run around for around 4 weeks before I finally drove 2 hours and went in person to give my copy of the contract with the paid for warranty. They stated that everything would be fixed and I would be good to go within a week. During the last month every time I call the warranty company they would state the contract was not funded. I have been in contact with Tony in finance, Kelly in sales, and Ali(?) the general manager who have all stated that it would be taken care of within a week. The mechanic that has the vehicle began charging a storage fee of $40/day as of November 1st, 2025 and I am now responsible to pay $960 as of November 24th. When I contacted Kelly today (November 24th, 2025) I was told that the business office sent the funds on November 17th however when I called the warranty company, they are still stating the account is not funded. I just want to get this taken care of and get my car back. DO NOT WORK WITH THIS DEALERSHIP IF YOU WANT TO SAVE TIME AND MONEY. So much stress over something that should have never happened. read more

This is for a NEGATIVE (less than 1 star rating). Buyers BEWARE! Writing this on behalf of my cousin who purchased a catalytic converter for $2,477.25 on Jan 7, 2026. On Jan 10, 2026 the item was returned. They did the paper work to show the return, minus a $619.31. As of today March 27, 2026 they have not returned the money. My cousin has gone to see them at least 7 times to ask for the money, each time was pointing fingers at some one else and say to come back later. These people are scammers, don't waste your money and time on them. We'll be seeing them in court so they don't cheat others. We are also reporting this to the BBB! read more

I brought my vehicle in for an oil change and breaks. I went to the mall while they conducted there work. Time was longer than expected, but they were able to go over what was done including the break fluid. All in all it is a good company. read more

I with my husband came to buy a bike. We are paid off the bike but we're still waiting for the DMV title.almost 3 month

Terrible service and workplace. I came in for an interview, receptionist didn't introduce himself or nothing just started off the bat rude and speaking over me when I was trying to have an adult conversation. He proceeded to ask me why did I come in if I don't have a sales license, when that wasn't listed in the job description as a requirement whatsoever. Don't go there for cars, don't go there for jobs, I've received more hospitality on the bus. Let's be for real, and do better. read more

Haha my friend from YELP ALANA, came to this very dealership to buy a car and I just noticed her review and I'm here today with my mom, we just test drove a Tesla and we're punching the numbers right now. My mom's gone now and I'm just here negotiating pricing, and just test drove the car and we will see what happens but so far the energy is high. We're dealing with Chadi and I spoke to a lady here who just bought a Tesla from them, she a project manager for construction and just negotiated a price with them for her Tesla and she was giving me pointers and that was ok so just overall the dealership isn't packed and I like how it's just me here it feels like a one on one special I'll remember this.. but let's see how it goes read more

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First time using the service here. Made an appointment Walked in spoke to Rigo he explained to me what he was going to check out and do and said I'll give you a call. Couple days later problem fixed I got my car back. No problems or issues. read more

The process was quick and easy Chady and Kelly was amazing and made the process simple for me!!!

Alan & Chad helped make the car buying process super simple and quick. They were very nice & professional! Highly recommend! read more

Cerritos Mitsubishi - Car Dealers Near Me - Cerritos, California

Bought a used car 7 months ago. Never received my plates. Manager will not return my calls. Before I could ask him what's going on, first thing out of his mouth is, "hello, we're busy what would you like?" If you really want a Mitsubishi, I suggest you go to a different establishment. If I could give them a zero, I definitely would... read more

I came in to talk price about the car. They spoke with the owner and he personally comes to my face to try to disrespect me. I don't know who raised that old man but clearly they did a horrible job. He basically called me an idiot for trying to negotiate price. I would also like to add that my price was not final, i was still willing to negotiate. However, they didn't negotiate back and instead they tried to intimidate me with 3 people. The real issue was the owner, very disrespectful, rude, old man. He should just retire if he doesn't like the conditions of his job read more

Found 2 cars on TrueCar and CarGuru. They were an excellent price. Printed out quotes for both from TrueCar. Went to dealer and was told that they prices were wrong and they would not honor them. Days later, the wrong prices are still posted. Stay away! read more

I purchased a used car from cerritos Mitsubishi and I must say it's been a little over a month now that I am driving with two different sets of rims, not only that they sold me a car that smell like weed they call themselves detailing it but I could still smell it. Everything I callup there giving me the run around. Both Kelly and Luis are the managers there I'm letting you know before buying a car from my worse and last mistake. read more

Zero stars. We bought a used Mitsubishi Outlander in June and had some issues with the car still being registered in previous owners name. I could not get the manager Kelly to call me back to try and get some answers on how to resolve the problem. I called everyday and nothing. Still after a month of trying to get some answers, still no call back and things still haven't been fixed. I would never recommend someone buying a car from this place. It's awful, to be that disrespectful and unprofessional to not give me the courtesy of reaching out to me is uncalled for. Great Car but if you have any issues, don't count on them to help you out read more

From the start, the manager was dismissive, unhelpful, and at times downright rude. Instead of listening to my concerns or trying to work with me, they seemed more interested in rushing through the process and avoiding any accountability. I went to the dozen other dealerships in the area and had much better service at each. read more

Rude manager alert. Watch out for the older guy, about 5'6", 190 lbs. He straight up shoved my hand away when I tried to greet him, then completely ignored me while acting overly familiar with my wife and kids, like they were his family. I didn't ask him to say hi to them, and he didn't even give me a chance to introduce them. That kind of disrespect makes it clear he didn't take me seriously at all. Completely unacceptable behavior. read more

Me and my wife had a great experience buying a car here. Joshua was an exceptional salesman. Me and my family are very happy with are Mitsubishi Mirage black edition. A huge shoutout to Joshua, Kelly, and Tony, I highly recommend buying a car there, the staff is very helpful. read more

Southcoast Mitsubishi - Chadi Chadi He's the Man - If he can't sell u car than No one can! This was the fastest and easiest car purchase I have ever experienced. Chadi was very knowledgeable about the car I was buying. I already came in with my "car salesman" filter, but I didn't feel like Chadi was trying to "sell" me on anything making me very comfortable. He was upfront and honest, which I knew because I had already done my own research on the car & price. Thank you shout out to Chadi & the entire Southcoast Mitsubishi Staff in Cerritos that was there to assist me!!!! read more

Cerritos Mitsubishi - Excellent Car Dealership - Car Dealers Near Me - Cerritos, California

Great experience buying my second car with Chadi ! He was so patient, knowledgeable, and efficient ! Everyone at the dealer was friendly and approachable, not overbearing. I got the car I wanted and he got me a great deal. He's your man ! read more

I won't take my Mitsubishi anywhere else but Cerritos Mitsubishi; I have for years now. I trust the service manager, Rigo La Fontaine...Always great service and I have never had an issue with my Mitsubishi Outlander....Rigo is honest and tells me if a necessary service at the time or not when I take in for oil changes, etc....The service department does all the necessary checks and takes care of any issues every time I go in... (I think Rigo has 6 or 8 Mitsubishi's himself......maybe not that many...but he is a Mitsubishi man and has been with them for 36 years now.....What does THAT tell you !!) : ) read more

This was the best car buying experience I've had, thanks to Chadi and the team. I walked in unsure what financial options I had and within minutes, Chadi immediately got to crunching the numbers. He spoke to his manager and they set me up in a really nice car in no time. I look forward to my next car purchase here, as all the staff were also really nice. read more

Went in with the intention of purchasing a used car from this dealership. The car had high mileage on it, but the price was good and was being sold "As Is". Salesman had initially given me a quote to purchase an extended car warranty as well, but kindly turned it down. So we made a deal with the salesman and the manager Tony, and agreed on a the price out the door, so we start filling out the paperwork. Keep in mind, we agreed on their initial asking price that was posted on their advertisement (not one cent cheaper). 15 minutes later the Manager comes out and tells us that we NEED to buy extended warranty due to the high mileage of the car or he won't sell me the car. It wasn't an affordable warranty either, he wanted us to purchase the warranty for $2,200 and that was just the basic powertrain warranty, or their bumper to bumper warranty for $2,900. I advised him that we still refused the extended auto warranty, and he went on to tell us that we no longer had a deal to buy the car. We got up and walked away without buying the car after he withdrew the offer. I've purchased my fair share of cars at dealerships before, but this was the most shady practice I've ever experienced in my life. Buyer's beware!! read more

Sorry for the late update. On regards to the warning light coming on Rigo and his team were able to find out what caused it. I am writing a followup review from my previous one and this time I am thankful to Rigo for helping my needs. I have been coming to mitsubishi cerritos for most of my maintenance with 2 cars and Rigo had been very patient and helpful with my automotive needs. I had my trust with mitsibushi Cerritos for years. Therefore today I decided to give him 4 stars for clarifying the misunderstanding yesterday and for finding out what had caused the warning light to come on free of charge despite the radio not being fixable. Thank you Rigo for getting that done read more

When I first purchased my outlander, I elected to go to the Cerritos Location and that was 2019, although, I am closer to Torrance. I engaged with the agent, Rico in the mechanics department and I can't brag enough about, Rico. He has always been more than fair and extremely helpful, knowledgeable and as a great grandmother who depends on honesty, integrity, I am very thankful for this dealership. I prayed and I ended up with an outlander, Mitsubishi sits, 6 people and "I absolutely was so blessed with my car." I've never had no issues with it and as I stated, Rico has always educated me on maintenance and I do stay committed to maintaining all checkups, maintenance to up keep my cars running condition. If you're not sure on what car to purchase without having to worry about repair costs, longevity of the brand, then try out a Mitsubishi because once you do, you'll never go back to any other car. Thank you, Rico for outstanding service and total integrity. You're on my xmas list this year! Love you, guys!!!f And I love my outlander. read more

After weeks of research, my father finally settled on an Outlander. Sam was patient, informative, and helpful in helping him decide on which model type was best for him based on his mobility needs. Collin was able to not only meet the max finance monthly price but beat it by $90. If you are in the market for a new vehicle, then Mitsubishi is the best option, especially with their extended bumper to bumper warranty! read more

Cerritos Mitsubishi - Car Dealers Near Me - Cerritos, California

I recently purchased a used Mitsubishi Outlander at this dealer and it's the most pleasant car purchase experience for me to date. I would definitely recommend I saw the car by chance while getting my car serviced and was interested. Samuel assisted me with the test drive. He is pleasant and professional. He answered all my questions and give me space to explore the car. I was offered a discount on the listed price, but I decided to take more time to think about it. I ended up coming back a week later to negotiate directly with the manager Allen Bitar. Allen was straightforward. He provided his offer; I then explained the reasons behind my offer, and we quickly came to an agreed price. What I appreciated most about this whole process is that I didn't feel rushed or cornered into making a decision on the spot like my previous experiences. The sales team didn't try to upsell with stuff that I don't need either. When I picked up the car couple days later, it looks like new and I couldn't be happier. read more

Chadi was our sales person and he was awesome!!! Got us into a new car and helped us on our trade in! I highly recommend him and this dealership. Eric also was huge in the process! We will definitely recommend everyone here and will be back for our next car!! read more

Cerritos Mitsubishi - Car Dealers Near Me - Cerritos, California

Horrible customer service. Set an appointment to buy a car cash. Appointment next morning when they opened. Sold the car the night before. Did not contact me drove to dealership from Santa clarita to cerritos to find out it was sold the night before. read more

Cant say nothing but great things about my car buying experience here at Cerritos Mitshubisi. It was one of the smoothest transactions I've had at a car dealership! Chadi helped make the deal happen! Thank you everyone at Cerritos Mitshubisi for taking care of us! We love our new Outlander!! Give this place 5 stars all around! read more

Allen Bitar is rude. Liar who like to take advantage of women. My sister went in to buy an Outlander and was told it was a GT and ad on website says Gt. Turn out it is a sel. Went back to talk to salesman and Allen came out with attitude and kept saying Noone told her it was a GT however right before he came out the sales guy admitted to my face he did tell her it was a Gt. In the middle of talking to us he walk away. He is rude very unprofessional. Un trustworthy. read more

Cerritos Mitsubishi - As you can see it's says gt - Car Dealers Near Me - Cerritos, California

They are now down to 1 Star with the culprit being the sales department and owner/management. I'm a repeat customer. Notice to repeat customers - it means NOTHING to this dealership. Called to reserve a 2023 Outlander PHEV. Asked multiple times whether for a pre-order they would be charging ADM (additional dealer markup). Finally they confess it's $5k. $5k for a pre-order... It's the same as selling me a $10 mask during a pandemic. Straight up greed. Then I got mocked by the guy who asked where you going to find one without it? Son, it took me 2 whole phone calls.... Sure I'll fly 40min to get it and spend $200 in airfare, but the math works, and you don't get that money. read more

My wife and I needed an SUV. We shopped around throughout the different dealerships in the Cerritos auto Square. When we stopped at Mitsubishi of Cerritos, we were greeted by Samuel. He showed us a few SUV's and then he showed us the 2022 Mitsubishi Outlander. It fit our needs perfectly. We decided to purchase the vehicle and Allen Bitar assisted with our purchase and trade in. Those guys were awesome helping us out. We are very pleased with their service. read more

Cerritos Mitsubishi - 2022 Mitsubishi Outlander - Car Dealers Near Me - Cerritos, California

Shout out to the service man Rigo (my bad if I spelled your name wrong). Helped me with my car incident and took care of the car. Gave his word and let me know when my car was going to be done at the time said. Informed me of other services provided and where to get help with the plans I bought through Mitsubishi. read more

Terrible dealership. I traded in a Volkswagen for a used 2017 Jeep Grand Cherokee back in June. A couple weeks later, I received a call saying the payoff quote "I" provided to them was incorrect & that I needed to pay the difference of $3000 to keep my Jeep. I ended up signing a new contract in July to cover the difference. I have been receiving notices from Volkswagen saying I missed car payments & that I still owed money. I called Volkswagen & now they state that the check Mitsubishi sent is $837 short because they got a wrong payoff quote AGAIN. Mitsubishi sent me a "notice before suit" stating I am responsible for the balance since I signed a contract. So now I am stuck paying $837 the week before Christmas (& 6 months after I bought my car from them) because of their errors. Avoid them at all costs. read more

Chadi was our sale person and last night we bought our 2nd Outlander from him. No pressure and he was very pleasant to work with. No pressure, how can I earn your business today. In the past we have purchased over 10 vehicles and this was one of the smoothest transactions. read more

Thank you David! If you're shopping for a new car you should come here and ask for David for assistance since he has great customer service, he is courteous & has knowledge of the vehicle's on the lot. David helped us get a great deal on our new 2020 Outlander. read more

Cerritos Mitsubishi - Car Dealers Near Me - Cerritos, California