Had a 7:00 AM appointment for an oil change, filter replacement, and inspection. Finished around 9:30 AM. The wait was a little longer than expected, but overall it was a good experience. Mr. Jorge was very friendly and took the time to look up my maintenance plan and found that my oil change was covered. I really appreciated that. He explained everything clearly and made the process easy. The staff seemed much more experienced and friendlier than my previous visits. Thank you to Mr. Jorge and the team for the great service. I'll definitely be back. read more

I bought a car here recently and I was told if you need anything please let us know. I reached out multiple times to address an issue I noticed with the vehicle but have none of my outreach was responded to. Unfortunately with cars you can't return them once you buy them, regardless of the treatment you receive from the dealer. It's really discouraging when someone reassures you they will help you and then they don't and you're left with an empty promise. The final note the time I agreed to be at the dealer to finalize the paperwork, the sales rep text me as I was driving over to let me know another person was looking at buying the car. Pretty awful customer experience. I was thinking all Lexus dealers are the same but unfortunately they are not all created equally. Do your homework and shop around. Your hard earned money deserves the best. read more

This review is for the service department. We have been getting our vehicle serviced by Lexus of Cerritos for a few years now and Justin Nguyen has been a great service advisor. Very friendly, professional, knowledgeable, and honest. He's a great guy to work with and we know we are in good hands. Highly recommend seeing Justin to take care of all your vehicle needs. Thanks again Justin! read more

Terrible Terrible Terrible, these people do not follow up, still waiting for transfer documents, nothing. You leave message after message and get nothing. I'm about to contact DMV investigation dept and file a complaint against Cerritos Lexus. It's the dealers responsibility to do a transfer on a vehicle they sold. They gonna a bad review every opportunity I get. This is ridiculous I have to resort to filing a complaint. Zero stars read more

Just bought a beautiful Lexus from Austin Molon ! He is a great guy and made the process easy and smooth. He is new to the business and has a big future ahead him. Ask for Austin when you come to Lexus of Cerritos ! read more

I purchased a 2026 RZ350e and received Class A treatment from the sales team and finance! Would do over again anytime!

Justin Nguyen has been my service advisor a couple of times now and he is the very best! Great Attention to detail. Fantastic customer service. Personable! Absolutely amazing in keeping me updated. 100% recommend Lexus of Cerritos Service department! read more

Lexus of Cerritos - Service area - Car Dealers Near Me - Cerritos, California

November 30, 2025 Raufel Muhammad Costco Auto program sales rep provided excellent customer service. He went the extra mile. To make sure we were taken care of. he Exceeded our expectations. Very kind and honest person great personality he is a prime example on how a person should be in his line of work. Kind and honest I highly recommend that you reach out to Him with all your future Lexus car purchases I purchased a 2026 Lexus NX 350 AWD. Thank you Raufel !!!!!! read more

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Recent good and Aweful experience. Contacted true car for a deal. Cerritos Lexus made a good offer. I drove in. Met sales rep. I conveyed what I wanted. Sales experience was A1. Now the Aweful part. Met with finance. Told her what I wanted and did NOT want. At first. She was receptive. Then attack happened. Transaction was so BAD that on 3 separate occasions I threaten to walk out. If it was not for fantastic discount. I would have walked out In other words. Do NOT buy or give business to this agency. In so cal. There are many more choice Stay away!!!!!! read more

Great customer service and they have lots of patience to meet our needs. All staff were pleasant and very helpful to our needs. They have a selection of vehicles to look at. Fast service from start to finish! read more

Lexus of Cerritos - New ride - Car Dealers Near Me - Cerritos, California

My old car finally gave up on me, and honestly I wasn't looking forward to going car shopping and dealing with all the BS that comes along with it. I found a car I liked on their website and submitted an inquiry to come out and test drive it. I was contacted the next day by Jose Rayo who set up a time to check out the car and test drive it. I test drove the car, loved it and went through with signing the paperwork. Jose made the process pain free and seamless, a far cry from any other experience I have had at a dealership in the past. There was no push for crazy add ons that I didn't want, everything was explained thoroughly and I felt like he was in my corner rather than just trying to dump a car on me and get me out of there. I signed all the paperwork and was out of there within 2 hours. Fast forward 2 hours later after I left, I noted some pink paint like residue in the back seat. I gave Jose a call and he had me come back down to take a look at it. Once I got there he grabbed my keys and took my car back for a full detail. When I got it back all the paint was gone and the backseat was looking great. That night I was having some second thoughts on the car I bought. I messaged Jose that night to let him know there was another one I wanted to come back and swap my car for. Even though it was his day off he told me he would meet me over there and make it happen if that's what I wanted. I ended up going down, test driving the car, not liking it more than the one I have and keeping my car. Through this whole process Jose was super patient, not rushing me and just giving me time to make my decision. It's very rare in the vehicle sales industry that you come across a dude like Jose. It's full of sharks and con artists that want to put you in a car, push you out the door and be done with it. If you are in the market for a new car and don't wanna deal with all the fake BS, give Jose a call and I promise he will take great care of you. read more

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I am very disappointed with this service department. I called 5 days ago and left messages for the service. Director and for the service adviser was told the service adviser will call me the following day. I still have not heard from them and the issue that they claim they fixed is starting to happen again. I kind of feel they sold me a lemon read more

Lexus of Cerritos - Bubble in seat - Car Dealers Near Me - Cerritos, California

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I had Justin Nguyen as my service advisor on 5/2, for my NXs 15,000 mile service. He made the appointment very seamless and I appreciated his willingness to help and went above and beyond to make sure I was fully informed and satisfied. He was very knowledgeable and I appreciated the advice he offered. Great service advisor from drop off, to pick up. Thanks Justin! read more

My husband and I came to this location on 5/11/26 after being recommended to check out the car we wanted. At first, we weren't sure if we would be able to leave with a new car because we were upside down on our trade-in, but we still wanted to see what our options were. As soon as we arrived, "Steven Huh" greeted us and took the time to truly listen to what we were looking for. He was very attentive, patient, and made us feel comfortable throughout the entire process. What we appreciated most was that Steven was honest and straightforward. He didn't waste our time or beat around the bush -- he gave us realistic numbers and explained exactly what he could do to help make things happen for us. Thanks to Steven's hard work and excellent customer service, we were able to leave with the new car we wanted! We are beyond happy with our experience and highly recommend asking for Steven Huh if you're looking for someone who genuinely cares about his customers and goes above and beyond to help. Truly a 5-star experience! read more

They had mostly sedans cause it's like a used car dealership but they only had 1 SUV and they locked the LS cause it's too much of a nice car. read more

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I was wary coming here as some sales associates here are "great"....but.... Brandon Sanchez, Sales Associate, and Daniela Arellano the finance manager...what can I say..If they were here 2 years ago when I bought my car, I would've bought 3. It's that time again to purchase a depreciating asset haha. Brandon came at us with a smile and the keys to test drive. And well...when you test drive a car...you buy a car... All we had was two contracts to look at, and it wasn't even to change the price, it was to look at a different car. We've had quotes from Lexus' within a 25 mile range and these two gave us the best deals with the price and the APR. Daniela, the finance manager, we met after Brandon, she was lovely! Had great laughs and friendly banter. She even lowered the APR by greater than 1.5%. Her office music is great and I can trust those with good music. Overall, the customer service was super personable, and it didn't even feel like I was buying a car. If you can get these two associates, your purchase will be easy and all of your minute car preferences will be met. TLDR: These two saved me around $12,000. read more

Honestly, I don't understand a lot of the bad reviews on here. My experience went smoother than a lot of other dealerships I've shopped at. I had a car on reserve for MONTHS at a dealership closer to home in SFV, but kept getting the "maybe the car will come tomorrow" spiel. I got sick of the excuses, went online and found the exact car I wanted at Cerritos Lexus. I decided to try and get the same exact deal I was going to get on the reserved vehicle, and it was as easy as confirming the price, walking in, and signing the papers. It only took 2 hours in total. I was even able to get top price for my Lexus lease trade in which made it all that much easier. I also came in with a pre-approval from a credit union and they didn't fight me on it whatsoever. Transparent pricing, nice salespeople, and they were even dog friendly! Hugeeeee thanks to Daniel Patino and Tian George for making the experience so seamless. read more

Lexus of Cerritos - Car Dealers Near Me - Cerritos, California

This is an overdue review from March 30, 2025. Growing up in the Korean community, I always saw advertisements featuring Moon Kim, the top salesperson at Lexus of Cerritos. So when I decided to purchase a new car before April 1, 2025--due to concerns about upcoming tariffs--I knew I had to visit him. When I arrived, I asked for Moon Kim and was surprised to learn he's now the fleet manager. I shared how I'd heard about him for years and asked for his help in purchasing a new Lexus NX. Mr. Moon Kim graciously introduced me to Paul Kim, one of their top salespeople. Despite the dealership being packed with customers (everyone seemed to have the same idea about buying before the tariff deadline), Moon and Paul went above and beyond to help me find the exact car I wanted: the Lexus NX 350h Luxury model. They were incredibly fair with my trade-in and made the entire process smooth, transparent, and stress-free. I truly felt taken care of--not pressured or misled. I'm thrilled with my new car and even more grateful for the outstanding service. I've already shared my experience with family, friends, and coworkers. It's comforting to know Moon Kim is still part of the team--I grew up seeing his face in ads, and now I've experienced firsthand why he's so respected. If you're thinking about buying a Lexus, I highly recommend Lexus of Cerritos. Ask for Moon Kim or Paul Kim--you won't be disappointed! read more

Lexus of Cerritos - Car Dealers Near Me - Cerritos, California

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Such a wonderful experience at Lexus of Cerritos! I just picked up my 2026 Lexus NX 350h, and everything went beautifully -- especially during the busy holiday season. Sonny Nguyen is amazing. My family has already bought a Lexus with him, and now I'm the second -- and I can see why we keep coming back. He's friendly, professional, and truly cares about his customers. No pressure, just honest and helpful guidance. Huge thanks also to Marlon Manato, the Finance Manager, who made the finance process smooth and easy to understand. He was professional, efficient, and very reassuring. Pickup day felt special and exciting, and the team made sure everything was perfect. I couldn't be happier with my new car and the service I received. Highly recommend Sonny Nguyen and Lexus of Cerritos -- they truly treat you like family. read more

Lexus of Cerritos - Love my car - Car Dealers Near Me - Cerritos, California

My wife and I purchased a Lexus RX 350 back in December of 2025 and brought our vehicle in yesterday (invoice #591361) for our first routine maintenance. It was our first time using the service department and were greeted by Mrs. Lara Nielsen. She politely introduced herself and promptly explained who she was and what she was there for. I handed over the key to her as she continued gathering vehicle information and asked me politely to have a seat in her office. She promptly came in and began assessing my vehicle needs and taking the time to explain fully the process, time, and what my vehicle needed. She also noticed it was my first time at the service department and explained and gave me a few options as to what to do while I waited. I opted to use my own transportation and headed back home. Throughout the day she made sure I was updated at every step to ensure quality and promptness. I rarely leave reviews to upper management but this experience deserves to be self-noted as an exemplary employee who takes pride, fully understands the goals of the company, and is doing her job with professionalism, kindness, and promptness. I am beyond impressed with her service and her ability to assist customer needs and demands. read more

Today we decided to look for another vehicle for the Mrs. I looked around Laguna Niguel and Mission Viejo last week to no avail. My wife wanted either a BMW or Lexus so we drove to Lexus of Cerritos and looked at a few other dealers there before she fixed her eyes on a lovely 2022 BMW 330i. We parked at Lexus originally and met Steven Huh whom said it was okay and to please feel free to look around and he would be available to assist if we so needed. We looked at Genesis, Ford and Hyundai and ended back at Lexus to meet up with Steven. What a true gentleman and professional we were fortunate to work with. We requested a test drive in the BMW 330i and Steven was so kind and answered all of our questions and also took the time to ensure that my wife was comfortable with all of the features of the car. Steven was thorough and very experienced and professional in the way he handled our transaction once we committed to purchase the vehicle after my wife gave me the nod of approval and of course I could see it in her face that she loved the car. As we were just about ready for finance Steven noticed a small chip with legs that apparently wasn't visible until the sunlight hit it. Steven immediately brought it to our attention. He mentioned I understand if you don't wish to proceed. I mentioned to Steven that this is a deal breaker and I appreciated his transparent and professional approach. He thanked us. He stated let me let finance know and within minutes came back out to let me know that Jim Trotter, the General Sales Manager, approved replacing the windshield as they wished to retain our business. I thanked both Steven and Jim for the approval. The entire process was painless and exemplary from start to finish. We will pick up the car after the windshield is replaced, the car is washed and the front license plate bracket is installed. Anyone looking for a quality new or used car buying experience should look no further than Lexus of Cerritos. You must ask for Steven Huh, Master Certified Highly recommended! Tell him George sent you! Update: I stopped by the dealership today to discuss an issue with the paperwork I recieved. I spoke with Steven Huh, Master Certified Sales and Marlon Manalo, Finance Manager and we were able to resolve the issue. We will process new paperwork once the car is ready for pickup. Also Steven will be working with service on the windshield replacement, front license plate and the brake pedal issue that I brought to his attention today. read more

Lexus of Cerritos - The new ride - Car Dealers Near Me - Cerritos, California

My service advisor, Tony Turcios, is exceptional. Always helpful, accommodating, and genuinely thoughtful in prioritizing urgent repairs while flexibly scheduling lower-priority maintenance for a later time. His communication is efficient, clear, and proactive, making every experience feel seamless and far less overwhelming. It's rare to find someone who combines professionalism with such personalized care. I truly feel well taken care of at Lexus, Cerritos! read more

I wish I could give them a zero-star rating. Absolutely, DO NOT go here to sell your used car. They contacted me first and guaranteed they would beat the highest appraisal I had received from CarMax and Carvana. After confirming multiple times and getting a firm commitment, I drove over an hour to get here, only for them to offer an insultingly low price based on ridiculous excuses. They seemed clueless about what they were talking about and slashed the quoted price by thousands of dollars. In the end, I sold the car elsewhere for the price I was quoted --getting $5,000 more than what they offered. So, take my word for it. Don't waste your time going here expecting them to keep their word. They never do. Don't be fooled by their empty promises or initial quotes; they have no intention of honoring them from the start. They should be ashamed of themselves for deceiving people and wasting their time and effort. If you can't deliver on a promise, don't guarantee that you can. read more

The service department is such a disappointment to the Lexus brand itself. Took my 2026 TX in for service due to multiple issues and one of them being the fender trim separating from the fender itself. They refused to warranty the work because I had it PPF'd and that it voided the warranty. I've provided them with a time stamped picture of the trim separation from the fender prior to the car being PPF and the receipt of the PPF and they refused to accept the fact that PPF had nothing to do with the trim piece separating. They are now charging me close to $700 to replace 2-3 clips to hold the trim piece. I'll pay that $700 and you lost me as a customer for life. They should have look into my history, I go through cars multiple times a year and they definitely will not get my business any longer. Btw.. the car was taken in with no missing clips just the clips would not clip in. The pictures below are what they tried to return back to me and stating that the clips were already missing. What a disappointment to say the least. Update #1: took them on their offer to call and speak to their GM. Well.... No luck in reaching him. He's not available. The car is there on your premiss taking two days to put on 2-3 clips. Also, the Lexus app shows that my car was left unlocked and the driver side door left open over night when checking the app @ 2:21AM. Incompetent is the best way to describe this place. Update #2: I can tell this dealership doesn't care about their customers. It's been almost a month now, and I have yet to hear back from the GM. Also, their claim that my car was not covered under warranty for the clips. Lexus corporate refunded back the $650 that I paid to Lexus of Cerritos. Lexus of Cerritos, you need to stop denying customer's repairs before actually getting the denial from Lexus corporate office. read more

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We drove from San Diego to Lexus of Cerritos expecting a smooth purchase experience for a brand new GX550 (paying a $5,000 dealer fee over MSRP) and instead the entire visit felt disorganized, inconsistent, insulting, and frankly misleading from start to finish. Before making the 3-hour drive, I specifically confirmed with salesperson Chris Ledezma Lua that we could provide a business check for the purchase. He assured me that this would be acceptable as long as we provide proof of business with a copy of the Articles of Incorporation and that everything was good to go. Based on that confirmation, I committed to the trip. Once I arrived at Lexus of Cerritos, they ran my credit since I reserved the car. The car was for my brother so he had to fill out the application and they ran his credit as well. After that, David Macias, the finance manager, came to talk to us and told us they can't accept the check. Naturally, I explained that I had already confirmed this directly with Chris before driving down. At that point, I was told that even the sales manager, Raid Bataineh, had supposedly approved it--yet I was still being told no. Things escalated further when another sales manager, Walid Sarsak, came over and again stated the check would not be accepted. Instead of taking accountability for the conflicting information and accommodating us, the situation felt dismissive, uncoordinated, and rude. We tried to calmly explain that we had been told multiple times by their own staff that the payment method would be fine, but that was not acknowledged in any meaningful way. Walid then rudely asked all 4 of us, one by one, if any of us had a personal check, multiple times. We explained that, it wasn't the point. Then Walid turned to my brother and said, "You can't pay the down payment from your own account" in a condescending and insulting manner. When I heard that, I was in complete shock. I was lied to and wasted my whole day because Lexus of Cerritos's staff doesn't know what kind of check they can accept. What made the experience worse was the tone and approach. Walid repeatedly asked me, my brother, and my two sisters whether we had a personal check, multiple times, even after we already clarified the situation. When I tried to redirect the conversation back to the fact that we were given incorrect information by their team, it felt like I was being talked down to rather than helped. He didn't offer to help or accommodate in any way. At this point it's 9:30pm. Additionally, I put a $1000 deposit on June 20, when Chris confirmed that the car was reserved for me. Before I left the dealership, they assured me the refundable deposit would be refunded. I have yet to receive it. Overall, the issue wasn't just the payment policy--it was the lack of alignment between the salesperson, finance manager, and sales management, and the way I was treated after traveling such a long distance based on their own confirmation in hopes of buying a brand new GX550. Do better Lexus of Cerritos. read more

Call system is TERRIBLE! It's an AI 3rd part system once you get through if the call is not picked up after the 4th ring you are disconnected. Nine calls today trying to get to their parts department to price tires. read more

Lexus of Cerritos - 9 phone trying to get through to Lexus of Cerritos - Car Dealers Near Me - Cerritos, California

Negative stars if that were an option. I visited this dealership previously with the intent to make an immediate purchase of an RX. At that time, no representative approached to assist. One sales representative stated that we should go elsewhere, implying we were not serious buyers. The interaction felt dismissive and based on assumptions about us. I recently returned for a service appointment to give the dealership another opportunity, bringing in my RX (purchased from a different dealership). The website lists a 15,000-mile service at $66.97. However, upon arrival, I was informed that this price applied only to a tire rotation. The full recommended 15,000-mile service was quoted at $396. The listed 15,000-mile service on the website does not clearly indicate that the advertised price is limited to only one component of the service. My appointment confirmation also reflected the $66.97 price for the 15,000-mile service. I declined the additional services due to the discrepancy between the advertised pricing and the in-person estimate. I am considering escalating this issue further due to the discrepancy between the advertised service pricing and what was quoted in person. Overall, the experience was inconsistent with expectations in both sales and service. read more

Sales experience was worthy of 5 stars. Wifey has dreamed of owning a Lexus RX350 for the last 20 years. August 2023, we finally made the purchase. It was a Pre-Owned 2019 Lexus that we bought, but it only had about 27,000 miles. The Sales experience went quickly and smoothly!! They answered all our questions and addressed all our concerns to our full satisfaction. Price was fair. There was No Pressure to make the purchase either. Appreciate that. Would definitely purchase a vehicle from Lexus of Cerritos again based on this sales experience. Service Center experience has been hit and miss, though. One time the service has been great. The other two times, the service has been less than average. Don't think that we will continue to be regular customers at their service center since we've only had one terrific Service experience here. They are located too faraway from our home. read more

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Service Supervisor name jeff chung was so rude wonder why he became supervisor and ask to make sure i spelled his name correctly. I requested a loaner car coz i brought my rx 350 2020 for service and initially they said its under my extended warranty then after few hours they call me and informed me that it wasnt cover ( coolant hose) I was at work already cant do anything to pull back my car so i said go ahead and fix it otherwise i have no time to go back. It took 4 days to finish to just replace the hose and charge $82 for loaner car and for few days. Unbelievable because its my inconvenience already i waited 4 days to finish my car i paid $518 for The hose and labor ( which initially they said under extended warranty) And the supervisor named jeff Said make sure to spell his name correctly if i posted a bad review. A leader should respond Politely not saying make sure you spell my name correct. I wonder how Mr Brian Walker respond to this? read more

My previous 1 star review was removed so I am leaving another one: I went here with my cousin looking to buy a new vehicle after doing the Costco auto referral program. The contact we had did not treat us with courtesy, was reluctant to attend to us, and did not show us what we repeatedly asked for. Everything was a "not in stock," and when asked to see the current stock, the vehicles they "built" on screen showed the Costco discount would not apply. We walked out and went to the location in South Bay where we purchased the TX-350 that same day. Please be more courteous to people seeking to actually buy a product. read more

I've had my TX 350 for almost a month now. I met with Dorina Valenzuela who found me the perfect car and color combination I wanted! She made the process as smooth as possible and I was able to fill out the credit portion online which also sped things up. I've already recommended some friends and family to go visit her when they are ready for a new car. read more

Honestly, I was very disappointed. When you hear the word "Lexus", you probably think of quality. The dealership started out great - I received a text message from the dealer that my car needed servicing and they could do the work and the service recalls at the same time. I was even able to schedule the appt via text. Buckle your seatbelt as this is when we started the downward fall. I was informed I could only do the recall work during the work week. Very annoying as now I will need to burn a vacation day. Still, overall - things have been ok through now. The day of the appt, I was informed the work will take 3 hours. Ok, I'll wait I told them. The Service Advisor (SA) showed me where to wait and the area had two very large coffee/espresso machines. Very cool but no snacks. I considered that a big deal as there is no places to eat close by. Three hours flew by but no word on my car or from the SA. At about 3 hours and 45 mins, the tech sends video of car and notifies no issues and the SA will be in touch shortly. At 4 hours.....crickets At about 4.5 hours, I send a text message asking for a status update. Maybe 15 mins after that my SA arrives and apologizes multiple times for the delay but the dealership had a "downloading issue". Huh? At 5.25 hours, I finally left the dealership. The SA told me how to keep varments out of the engine bay. Very Helpful. I won't be back to this dealership. My time is important but apparently not to them. I understand delays happen, but how hard would it to be notified and kept updated? They could have asked - are you sure you don't want a ride somewhere or maybe even offered a loaner car. There is no need for the dealership to respond to this review with the standard lip service response of "we'd like to hear more about your experience". The details are above. This my own review and I was offered nothing for the review. I am a real customer as of 1/23/26 at 9:23 am read more

Lexus of Cerritos - Waiting area - coffee/espresso machines. - Car Dealers Near Me - Cerritos, California

Service repair is bad mechanic have no skills at all. Customer call to service no body pick up make customer not happy

Recent update 1/3/26: I recently had the opportunity to also work with Service Advisor Sharon Mathew, and he was excellent! He maintained clear and consistent communication with me while my car was being serviced and was always easy to talk to. Sharon went above and beyond to be accommodating during my visit to the service department. I highly recommend working with him as well. Daniel and Sharon are truly are a dream team, and together they made my sales and service experience with Lexus of Cerritos absolutely superb! read more

New car sales. My wife and I were looking at cars for months to decide what we wanted. We walked into Cerritos Lexus twice, and were basically brushed off. The first time we asked to see a car, the guy pointed at one, didn't offer his name or a test drive. We checked it out then left. The next time we came to see a used RZ. The guy again didn't offer his name, said that it is probably at another lot and would take 10 to 15 minutes to get. We stared at him for 60 seconds and he didn't move to get the car. We repeated that we want to see it and then he just repeated that it would take 10 to 15 minutes to get and took zero action. We test drove an NX with him that was nearby then left. They legit didn't seem like they were interested in selling cars. Later we decided to buy a Lexus and went to another dealer and spent the morning negotiating. It's not a desirable car and that dealer wouldn't budge. I texted Cerritos via their website and got a call within 5 minutes. I gave him the discount I wanted, he said he'd call me back. Within 5 minutes he called me back and said they could do that price, no adds. We drove in, completed all the paperwork within a couple hours with minimal hassle (still some normal expected hassle), and took our new car home. Thanks to our salesman Ricky who spent maybe 10 minutes total with us, easiest sale of his life lol read more

"I am a 2023 Lexus RX 350 owner and recently had a distressing experience at [Lexus of cerritos ]. I brought my car in for a wiper issue, was charged for a repair that didn't work, and found a crack in my windshield before even leaving the service drive. The manager was unprofessional and accused me of breaking it myself. My car was in their possession for a week. I am seeking assistance in getting the dealership to take responsibility for the damage caused by their technicians." I would not recommend you to this dealership for service or repairs your vehicle. read more

This was my very first time at a dealership and I couldn't have asked for a better experience than the one I had at Lexus of Cerritos! A huge thank you to Isaiah and Elaine for making the entire process possible. They were both incredibly patient, knowledgeable, and genuinely cared about helping me find the right fit. I absolutely love the look and feel of my new car --it's everything I hoped for and more. I'm so glad I chose this dealership for such a big milestone, and I highly recommend it to anyone, especially first-time buyers! read more

Lexus of Cerritos - Car Dealers Near Me - Cerritos, California

I emailed inquiring about a car, but when reviewed the invoice there was a different amount listed. I was told the original listing had the incorrect amount. I'm glad I didn't waste my time going in person. read more

Lexus of Cerritos - Notified the car was listed incorrectly. - Car Dealers Near Me - Cerritos, California

0 stars if I could! How does this salesman Sergio still work here?? Lied to me during a test drive and shady stay away u been warned

Avoid if you expect professional treatment We leased a vehicle from Lexus of Cerritos in 2023 and returned in 2026 to explore a lease buyout. The experience was disappointing and unprofessional. The sales team pushed aggressively to complete a buyout immediately - even though our lease doesn't end until October 2026. Once we declined, the attitude changed completely. We asked to test drive another vehicle and were told it wasn't available. After leaving, we called and were told by another salesperson that it was available and to come back. We returned - and were ignored. No one showed us the vehicle. No follow-up. No service. This wasn't miscommunication - it was disorganization and poor treatment of a returning customer. If you're not ready to buy on the spot, don't expect to be taken seriously here. read more