Always get my tune ups or any type of service done here and its consistently great service. They always deliver on time and do a great job. read more

AutoNation Toyota Cerritos - Getting that service done. - Auto Repair Near Me - Cerritos, California

This review is for their service department but with our experience, I'm pretty sure their car sales customer service is just as bad also. TLDR: DON'T come here! Such a terrible experience. The one star is for Bianca hearing my husband and I out, but everything else was terrible. My family and I will never ever come back to this dealer ever again. We had issues with our two passenger tires, with the front tire being the worse and most likely have a manufacturer defect because liquid was coming out of the tire. Car is less than two years old and under 6,200 miles. I called Toyo Tires and they advised we needed to get it checked out by the dealer to see what was going on. (Side note, always advocate for yourself! Don't leave it up to someone else, call the tire manufacturer yourself and don't just trust what the dealer says.) We explained the issues we had, and hours after dropping off the car we were told by Carlos that the front tire had nothing wrong with it, saying he and another tech spent at least one hour checking it thoroughly and tried dunking it and ran all the tests. Carlos said they didn't find any punctures, rips, nails or anything in the tire and the PSI hadn't changed. My husband was adamant that the tire would leak air and asked to leave the car overnight. The following morning, Carlos said there was no PSI change--only to be told by the afternoon that they somehow "found two staples close together" and would need to replace it but it wouldn't be covered by the tire manufacturer warranty. We honestly feel like this dealer is shady and put the staples in themselves since they "couldn't find anything wrong" with the tires and didn't want to deal with any manufacturer claims. Nonetheless, we picked up the car on Thursday afternoon (before 3pm) after they supposedly replaced the tires. The following day (Friday, yesterday 09/18/2026), I got a call saying instead of replacing two tires as discussed, they actually only replaced one. So back to the dealer we had to go on a Saturday morning, frustrated and hoping they would be quick because my husband works on Saturdays. On Saturday (09/19/26), we spoke to manager Bianca and she heard us out and apologized. She also told us we were going to get fuel cardS (we ended up only getting one from Joseph and not multiple, but I digress). Joseph told us the car was ready, before we left I made sure to check the tires and lo and behold, our tire pressure caps were both missing on the passenger side. I pointed it out to Joseph, who said the tires came in with no caps. Those tires are supposed to be brand new tires that THEY put in so it's the dealer's responsibility to have those caps. There's so many other details I didn't include here for the sake of not making this even longer. Ultimately, we will NEVER come back here ever again. Horrible service, frustrating experience. To anyone reading this, remember: Advocate for yourself, check everything, and don't just trust what the dealer says. read more

AutoNation Toyota Cerritos - The reason we brought it in--Liquid leaking out from the tire, obviously a manufacturer defect because this is NOT normal. - Auto Repair Near Me - Cerritos, California

I regret to report that my recent encounter with Autonation Toyota of Cerritos has left me not just disappointed, but existentially bewildered. Let us begin with the pricing--good heavens. The MARKUPS, particularly on used vehicles, are so astronomically high that I briefly wondered if I had stumbled into a time warp back to the height of COVID-era shortages. Spoiler alert: I had not. These prices persist in the present day, quite brazenly, like a software bug no one has bothered to fix. Even more troubling is the rather misleading nature of said pricing. One expects a certain level of transparency when engaging in the delicate dance of purchasing a vehicle, but instead, it felt more like trying to debug a system with no documentation--confusing, frustrating, and ultimately futile. And then, the negotiation process. Or rather, the lack thereof. Attempting to negotiate--perfectly standard behavior in such transactions--was apparently treated as some sort of social faux pas. I half expected a trapdoor to open beneath me. In fact, it seems one can be shown the door simply for trying to discuss the price with any degree of persistence. Extraordinary. Frankly, it's a bit of a slap in the face to both loyal Toyota owners and those considering joining the fold. One would hope for a welcoming and reasonable experience, not one that feels adversarial and, quite frankly, absurd. In conclusion: overpriced, misleading, and oddly hostile to negotiation. I shall be taking my business elsewhere--and possibly bringing a stress ball next time. read more

Took my vehicle for an oil change but before the appt, I called and asked about honoring coupons from different Toyota dealership. Toyota nation Cerritos (manager) said yes they would honor the price. Once I was there and received the quote they doubled the price of the coupon saying my vehicle needed more expensive oil. I rejected the service, turned around and went to Envision Toyota! They honored the coupon and even allowed me to use a second coupon for tire rotation. In total for oil change and tire rotation, I only paid half of what Toyota Cerritos was going to charge me without the tire rotation. FORGET Toyota Cerritos, horrible service and waste of my time and gasoline. ENVISION Toyota is far better!! read more

Went in for my routine oil change and service, and it couldn't have been a smoother experience. They took my car in for service within minutes of me arriving early for my appointment. I was then taken to Ozzy's office where everything was explained clearly, so I wondered over to the waiting area which has 2 large scree TV's, various vending machines available and a full on little cafe serving up burgers, sandwiches and burritos!!! When my car was ready, Ozzy was extremely professional and handed over my car after explaining what was done, and didn't try to upsell me tires or anything else for that matter. Thank you for a smooth and easy experience! read more

I have decided to try other service centers. Since I purchased my Toyota Corolla in 2025, I have let AutoNation Toyota Cerritos handle the maintenance. The car runs fine, so no problems there. However, if I'm going to make an appointment, why am I waiting for 20-30 minutes past the appointment time to check my car in? Why am I grouped with the people who have not made appointments? What is the purpose of an appointment? The amount that the dealer makes per service is very high, so it appears that they do not care or respect my time, and so I will go somewhere that does. This is the only thing that changes behavior. Especially when I tell them about my issues, and their excuses are, "We're very busy." and "You can always reschedule for another day." Again, what's the purpose of scheduling an appointment? read more

I had a wonderful experience here. Everyone was extremely friendly, helpful, and willing to work with me throughout the entire process. The service was excellent from beginning to end, and they made buying my new car a very pleasant experience. I will definitely come back here for my next car. Thank you so much for the great service! read more

Service needs improvement. Make sure they're not going to take advantage of you for pricing and ask before hand for detailed price for part and labor. read more

Ali was absolutely amazing! He was knowledgeable, patient, and took the time to explain everything about the Toyota RAV4 in detail. He answered all of our questions without making us feel rushed and made the entire experience much more enjoyable. We truly appreciated his professionalism, kindness, and honesty. Unfortunately, another employee (I didn't catch his name) gave us a completely different experience. As soon as we walked in, he came over and showed us a RAV4 priced at around $51,000. We politely asked if there were any dealer discounts available, since many dealerships offer them. Instead of simply answering our question, the way he spoke to us was incredibly rude, dismissive, and disrespectful. We weren't demanding a discount--we were just asking a simple question. A polite "no" would have been completely fine, but the attitude and tone he used toward us were completely unnecessary. What made the experience even worse was that while Ali was taking the time to explain everything to us, this same employee interrupted our conversation just to repeat that there were no discounts, again speaking to us in the same extremely rude and disrespectful manner. It honestly felt like he was talking down to us, and it made us feel very uncomfortable and unwelcome. Afterward, we noticed him say something to a few of his coworkers, and they all laughed while looking directly at us. I can't say for certain what was said, but the timing and the way they looked over made us feel uncomfortable and left us feeling disrespected. Thankfully, Ali turned what could have been a negative experience into a positive one. He is exactly the kind of salesperson customers hope to work with. I hope the dealership recognizes his outstanding customer service and also reminds all employees that every customer deserves to be treated with courtesy and respect. read more

I went in the dealership because my triple a road assistance told me that the spring on my hood just need to be put in. Which I mention to the rep. Should be a easy fix right. Nope they decided that it was damaged and they had to order a new part and charge me 592 plus tax and wait a day to replace it. I decided to take my car back and got a second opinion. Since I was going on vacation and didn't need my car anyway. Glad I did because i was able to put the loose spring back and my hood locks again with the help of my friends. Took us 10 mins of work and didn't need to replace anything. They are not honest and try to scam for 600 plus dollars. Hence I will not being going back ever. read more

Parts department. I recently brought my Toyota rav4 that I bought from this location for a recall. They called said the parts were on back order but they could do a diagnostic and fix the other recall. Or I just wait until parts are in. I decided to bring my car in get the diagnostic for the OCS sensor to see if it was malfunctioning. They had my car for 2 hours maybe longer. I pick my car back up get home and look and the diagnostic the performed was just on the basics of the car. I don't see anything on the report about the OCS sensor being checked which was the whole point of my trip. Now I have to bring my car back up there for it to be done. Another 3 hrs of my day consumed unnecessarily by this. read more

Worst car buying experience ever! The "car salesman" did a great job of how to not sell a car. First, my daughter and I had to ask for help from the two "salesmen" just standing there talking. They did not want to help us. We asked if they had any Camary Hybrids. The salesman acted as if I as if there were any spaceships on the lot. Once he begrudgenly showed us a car, he told us the price, and we may need look at a lower priced car. He decided this with questions, no credit check, and pure disdain. In the end, I asked him to his response would decide if we would leave . I got mad, and said "don't tell me what to say? I said I'm not telling you what to say. In his frustration, he stormed off in a hissy fit. Is Autonation Toyota of Cerritos really in the car selling business. I will use this experience of an example of implicit bias and working against your own best interests. read more

Parts Dept rating Long time customer, having bought a few cars from the dealership. Was looking for a 12v battery for my Camry Hybrid, since this AGM battery with a vent isn't available at auto part stores. Fill out the online form for a quote. Still haven't received a response after a month. Call multiple times and always got voice mail. Called three other dealers and they all answered their phone. I should have stopped trying to give them my business, but I went there. Walked out after they quoted 8% above MSRP, while Longo offered a 5% discount. read more

José, Joshua, and Eric, thank you so much for all your help! I finally got to drive in my own car tonight You guys made my day! Thank you. read more

Terrible customer service and zero supervision present to help support. Even w an appt. they can't seem to get you in. Everything is very slow and there's no sense of urgency. On two separate occasions, I sat in my car for over 30 mins before someone even acknowledged me. read more

I received an email for an oil change and filter for $29.99 plus tax. I made an appointment and they took me right in. The job took 3 hours. I also received a card for a car wash. Good service, and close to home. read more

This was an incredibly frustrating experience on the service side. I called last week to get a quote on an oil change and also to see if they had any same day appointments. The rep I spoke to on the phone quoted me $105, and gave me an appointment for that morning. When I arrived, the service department said no, it's $129.99 for an oil change. They would not honor what their own phone rep quoted me for. What a bait and switch and complete waste of our time. read more

Once again - They're the best! A few years ago, I wrote a review about a purchase at AutoNation Cerritos. The review is below a few new comments about a recent experience. I'm adding to the review because people deserve to know probably the most important part of a car purchase: the post-sales support and service. A day in the showroom is a mixture of decision-making, figuring out financing, and the usual many hours leading to that moment of euphoria... driving your new or pre-owned car out the door. The next 5 to 10 years (different for each of us) is about the experience and expectations after the drive-away. My findings and experience - Unbelievably great! Exceeding expectations - Definitely! From the integrity and professionalism displayed by Advisor Jairo Gonzalez, coupled with the ease of processing, I was treated with genuine respect and courtesy. Jairo understands the customer's concerns and follows up in the best way. Additionally, AutoNation Toyota has a Service Manager "Head Coach" on the sidelines who is totally cool and does everything to ensure a superb outcome. The Service Drive Manager, Adrianna Maldonado, and I had a lengthier conversation than I expected. It was darn impressive listening to Adrianna's experience and dedicated career with the AutoNation group. My car? Everything was handled! Everything! I am obsessed with every sound and motion in my Camry Hybrid. I'm sure I annoyed everyone with my small demands. But Adrianna, Jairo, and the crew kept smiling and made it all happen. The car is awesome and has been since my purchase. It is so critical to have faith in the back end of an operation. I watched Adrianna work with the other professionals in the service area while waiting for my car. I was wowed! What a class act in a first-class Toyota service department. You guys were great! I highly recommend (AGAIN) everything about AutoNation Toyota of Cerritos! read more

I made an appointment for today and shared all my concerns with the staff. However, they dismissed my issues and only changed my oil, claiming that addressing everything else would take too long since my appointment was scheduled for 2 PM and they close at 5 PM. I also mentioned a warning light that has been on my dashboard for some time, but they said they couldn't check it because it wasn't included in the multi-point inspection for my vehicle. I just want to know what's wrong with my car; it's a brand new vehicle. I kept asking about my brakes and fluids, noting that even the brake fluid was low. However, I felt like I was bothering the staff with my questions. I believe I should be able to ask questions about my car, right? They told me to come back the next day, hoping they might have more time to address my concerns. I find this place very unprofessional, and after my warranty expires, I will never return. I also recommend that others seek better options. read more

I purchased a car several months ago. Made an unwritten deal with Wyatt. Went back to redeem and he honored it. He communicates and responds quickly. Ask for Wyatt if you are shopping for a car. Highly recommend him. read more

My daughter just bought a brand new Rav 4 from this location, horrible customer service after being there for over 5 hours !!! Should have taken her business elsewhere I told her! read more

I purchased my CHR and had an excellent experience. I've been looking for a car for several months and was tired of the typical car salesman pitch. Saiyan, the car salesman, was polite and professional, answered all my questions, and made me feel comfortable without any pressure. Speaking with him made such a difference that I was able to make my purchase right away. Even after purchasing the car, I can always go back to him if I need help with something, and he's very helpful. If you're tired of the typical car salesman pitch, Saiyan is exactly what you need. read more

1 out of 5 stars -- except for Michelle Hernandez, who deserves 5. I normally don't write reviews, but today's (11/8/2025) experience at the Toyota service department deserves to be shared. I arrived early for my 10:20 a.m. appointment (at 10:00 a.m.) for a simple oil change on my Hyundai -- which, yes, may seem out of place at a Toyota dealership, but my vehicle came with a prepaid service package through Toyota when I purchased it. I checked in promptly and was given a service number, expecting to be helped shortly. Instead, I waited. And waited. For over 50 minutes, I watched as every other car and customer -- all assisted by male service advisors -- were helped and processed efficiently, while I was consistently passed over. Each time I tried to inquire, I was met with dismissive "just wait" responses, without anyone taking the time to actually assist me or even check my appointment details. It was frustrating, unprofessional, and disappointing to feel completely ignored despite being on time and patient. Then came Michelle Hernandez, the After-Sales Advisor, who was the only person to step up and help. She was kind, proactive, and genuinely apologetic about the situation. Michelle immediately took ownership, got my car processed, and treated me with the respect and professionalism that should be standard in any service department. She turned an otherwise negative experience into something tolerable through her empathy and competence alone. To management: Please take note of the lack of attentiveness from your male service advisors. Customers should never have to wait nearly an hour for acknowledgment, especially with a scheduled appointment. Michelle's customer service was exceptional -- she deserves recognition for going above and beyond when others would not. If you visit this location, ask for Michelle. She's the only reason I'm giving this review even a single star. read more

Here we go: Had my car serviced here a few times. Got some package with 10 oil changes when I purchased my vee-hee-kel. So, most of my experience is based on oil changes and one 120k mile front-to-back service. They get the job done, but even with an appointment, it takes literally hours of wait time. I was off work today and saw that they had "express" service appointments available. I scheduled mine for 1:20, but I got there early (12:50ish). Took 2 hours for an oil change. 2 effen hours. Tbf, the rep did tell me that it'd be 1.5-2 hrs but I thought maybe he was erring on the side of caution and it wouldn't take that long. But no. With an appointment, I had to wait 2 hours for an oil change. Keep in mind, I asked the check-in rep if they were busy and he said it was actually slow. So I imagine that when they are busy, it could be more than 2 hours of wait time for an oil change. Then I get this photo, but with no context. Idk if the filter needs to be changed or if they're just letting me know they inspected it or what. Just a photo of a filter with no notes. It looks dirty, so I'm assuming that it should be replaced. But I shouldn't have to assume. I'm not a mechanic and I rely on them to give me info. Anyway, if you don't mind waiting a long time, this place exists. read more

AutoNation Toyota Cerritos - Got a photo after my service. No notes. Not sure if I need to replace it or what. - Auto Repair Near Me - Cerritos, California

See all

I called to speak with the service center, Jennifer put me on hold literally for 30 minutes and never came back. I had to hang up. When I called back multiple times, she repeated the process to put me on hold and never come back. My car has been there over 2 weeks and no one can tell me why or when it will be ready. New! More read more

AutoNation Toyota Cerritos - Auto Repair Near Me - Cerritos, California

Waste of Time! Get your bots together you guys! I came across a car online I wanted to see and texted for the information to a number they had listed. Got a response right away saying the car was indeed available at this location and when would I like to come in and see it. I should have known that it was automated as there was no name in the text, but, I didn't. It went on to let me make an appointment yesterday at 10am. I drove 45 minutes there and was assigned to a random sales rep who discovered the car was there however "on the rack" to get inspected before it could be shown. I could put a $500 fully refundable deposit on the car sight unseen in order to hold it for me and noone else could buy it until I looked at it. I was then told the tech was not in until 1pm, would I like to wait around or come back. I said no, and expressed my dissatisfaction and the rep said he would keep in touch with me and took my cell number supposedly. He apologized for the mishap and said he would look into it, took pics of my cell phone texts with the bot and noted the number the messages came from and I left, not happy. Later I decided to message the bot again, saying I wanted a refund for the gas money and my time and it said it would have a manager get back to me on this. I texted again this morning and it said it gave my information to the team and I should be hearing back from a manager, which I have not. This is so lame and should be unlawful - not that that would do a thing in their practices. I thought Auto Nation was a decent reputable business, not out to waste peoples time and efforts. I guess I was wrong, for at least this location. I'll keep you posted on if I hear from a manager on this or ...not. read more

Had mediocre customer service with Ali. I gave it a 2nd chance with Luis V. Had to chase him dwn to ask about the vehicle I was interested in. Lack of communication and follow up. The truck I was looking at needed a part to be installed. Luis told me he would let me know once it was installed on Tuesday. Seem promising. Check the site today and didn't see the car on there. Texted him in the morning. He texted back at 5pm. Car was sold 2 days ago. Wish someone would follow up with me and not waste my time. Everyone wants to stand around trying to chase a real buyer and when you have one you let them slip away. Disappointed!!! read more

Professional Ramiro, my service advisor, texted me a link showing technician got a pair of front brakes and is working on installation now. read more

AutoNation Toyota Cerritos - Auto Repair Near Me - Cerritos, California

Amazing Daniel was a good person to get help from very intelligent I suggest you coming to check out this dealer amazing

Toyota AutoNation Cerritos is really just a hit or miss. There are times when you will have great customer service when scheduling your oil change, for example, or when you are made a complete fool, berated, or ignored by the sales representatives or managers. I want to point out a particular experience with Eric McKenzie, their customer financial service manager at the time of this writing. Personal Situation: I financed a vehicle and bought 3 warranties with the vehicle. Over the months, I decided to cancel the warranties because I realized I wasn't using the vehicle as often as I thought, and I didn't see a reason to pay extra for unnecessary purchases. I went in person and did the paperwork to cancel the warranties. The paperwork was complete on April 2023. Fast forward, it is now November 2023, and I have yet to receive a refund credited to my online pay statements, as stated on the warranty contracts. Despite multiple attempts to follow up via phone and email with Toyota Finance and in-person visits to the Cerritos Dealership, I was always brushed aside with the same excuse of "We're working on it, I'll get back to you, or that's all we can do on our end." (These warranties total up to a couple thousand dollars, so it is definitely worth refunding.) Obviously, I was upset since I am waiting after several months for a few thousand dollars to be credited back to my financial statement. It is unjustified if we, the customers, are one month late for our car payment to get charged a late fee, but Toyota is allowed several months to use the same excuse to NOT issue you a refund. When I came in person again to explain my situation to Eric McKenzie, he condescendingly berated me for not being willing to listen and that I am acting like a child for not understanding the process. I agree. I don't understand the process but was very open to listening because I am not an expert in car marketing and do not work there professionally. Therefore, I don't understand the terminology that goes on the backend. Despite efforts to engage in a professional dialogue, my inquiries were met with visible annoyance and a lack of willingness to elaborate. At no point was there an attempt to provide a clear understanding of the process, which should be expected from a dealership in compliance with their contractual obligations. In the end, I was left with another same excuse of "We're working on it and I'll get back to you next week." Tips for Improvement: 1) EDUCATE ALL EMPLOYEES about the process and procedures behind every contract and transaction. The answer "I don't know" was often used when I asked a question, and that is fine to not know the answer at the moment. However, after discovering an issue, there was no follow up action or effort to find a solution. Or it just led to them brushing me aside and kicking the can down the road to a later date. 2) BE TRANSPARENT. Car dealerships are notorious for scams. If employees told the truth, the stereotypical label wouldn't be there. Have the customer representative show the client what they are signing up for without having it sound like a sales pitch. 3) PRACTICE PATIENT. At no time should the customer be forced to rush to sign a document without properly reading it just because the dealership has "other customers waiting". The current customer will always have another customer in line behind him. Instead of rushing a customer to "sign here", they are setting up the customer for financial ruin if the customer does not have time to process or understand what he is signing up for. 4) EXPLAIN THOROUGHLY. Similar to the other points, if a customer representative cannot properly explain the details of a contract to their customer, it displays lack of understanding and improper training. Worse is if the customer is rushed to sign the contract due to "having other customers waiting." Not all customers understand the terminology used in car marketing, so it is expected that the dealership communicate in a friendly manner so that all customers can understand. read more

The dam car needs to be taken for maintenance already only after two months. If I could give zero I would.

Brian and maher was amazing. The process was fast and smooth. Dealer was big and had large selection

They were efficient and quick, although they don't give you much money for your car. Probably should have checked out other companies but time was of essence. Really not sure. read more

Amazing service. Salman went above and beyond to help us to get my niece the car of her dreams. He made my niece feel so especial and happy. He was very professional and helpful. Salman is such a great sales ambassador I highly recommend his services! If you are looking for a Toyota car please don't hesitate to visit Toyota in Cerritos and ask for Salman ! He's amazing!!! read more

This is a very lengthy review of the Service Department. I came in on Sat 2/10/24 for a normal service and oil change.  I asked the Service Representative Rodrigo Bumacod to have his team look at a tire and possibly patch it up.  It had a peice of metal in it causing it to lose air pressure.  He informed me that the tire will need to be replaced.  He informed me that they do not have the tire in stock.  I thought it would make sense for a dealership to have a brand new car's tire in stock. He was not even able to order it for same day/rush delivery?  The routine oil change took about 4 hours which is way too long.  He informed me he would order it and to come back next week.  I chose to come back Tuesday 2/13/24.  I attempted to get a hold of him three times before I made my way the the dealership but had no luck.  The first time I called the representative said they would try to get a hold of him and have him call me back.  An hour later, no word.  The second call they transferred me to his voice-mail.  I left a voice-mail for him to call me back.  After an hour, no call back.  The third attempt they told me again that they would try to find him and have him call me back.  No one called back.  I would imagine they would just need to go to his desk to find him but he was very difficult to get a hold of.  After three attempts, I headed to the dealership.  I show up and reminded him of what I was there for.  He looked uncertain even though he seemed to remember me and that he supposedly ordered a tire for me for replacement like he said he would on Saturday.  We get to my car and he looks confused and says "what are we doing again?" I reminded him again and he either knew what I was talking about or was just playing it off.  I told him I would wait for the tire to get replaced because it should not take more than an hour for a quick tire replacement.  He informed me that he didn't think his guys would be able to complete it by the end of the day even though there were still a few hours until he and his staff was off.  He told me to come back another time.    I chose to come back Wednesday 2/21/24.  I show up today, 2/21/24 and speak to another service representative since he is not in today and she informed me that the tire is not in.  She will need to get approval and will let me know as soon as she hears word.  I thought to myself, did Rodrigo even order the tire?  Did he even order the tire the first time?  He seems to be very disorganized and doesn't seem to know what is going on.  Maybe it is just my experience but I hope no one else has to go through this.  This was my third attempt to replace the tire.  I will be going to a different dealership from now on.  The only good thing about today's visit was being assisted by service advisor Kasandra.  Her customer service and willingness to help were above and beyond.  Even though this issue was new to her and it wasn't originally hers, she was very patient and understanding about the situation and knew right away what needed to be done.   She was able to give me updates throughout the wait which I really appreciated which Rodrigo was not able to.  I feel that if he was there, I would get the same run around from him like I did the first two visits.  She really help ease my frustrations and I really appreciate service advisors like her.  Some questions/comments for the dealership: 1.  Why does it take so long for an oil change/inspection? 2. When I was dealing with Rodrigo there was no documentation that the tire was ordered, he just told me to come in and see him.  At other dealerships they use reminders via text or email to keep customers up to date.  Is this procedure not used here?  Something like this would be helpful: "Your tire has been ordered and should arrive on 2/11/24" "Your tire has arrived and is ready to be installed.  Please schedule an appointment with one of your service representatives or see me or another representative upon arrival" 3.  Why would it take more than one hour to replace a tire?  4. Please get rid of the texting system for updates.  I used it to ask for updates but never got a response from Rodrigo. read more

Big shout out to the best Sales representative Ali, my newest bestie, who helped my boyfriend and I get our brand new Tacoma! Ali has been great throughout the whole process by giving us an insane deal that couldn't be beat! He's definitely a genuine man who cares for his clients! Love him. read more

I've always taken my car to the dealership for oil changes and any other services that were needed. I typically purchase the Toyota Care 3 pack to save money as it comes out to about $110/oil change (more than other places, I know). Today was my first time taking my car to AutoNation. Staff was friendly and professional, however the price gouging was unacceptable. When I was quoted $1400 for an oil change I nearly fainted. I asked about the Toyota Care and after deliberating with another employee, I was offered a price sheet that would have cost more than Toyota Care and wouldn't include everything (about $390 for 3 changes, fluids not included). Needless to say, I won't be back and I strongly recommend you take your business elsewhere. read more

AutoNation Toyota Cerritos - $1400 for an oil change?! - Auto Repair Near Me - Cerritos, California

Toyota of Cerritos service and Customer Service is declining. This needs to be reviewed by Corporate. Or surprise visits should be done to keep them in check read more

We want to thanks Mr. Javier Ayala for help out my son we had a great experience at Toyota of Cerritos and we wanted to thanks Mr chinosinalo too so please ask for Mr. Javier Ayala wonderful sale man and great person read more

I wanted to give a shoutout to Shelton, my sales representative, who helped me purchase my first car ever! He was so patient with me when it came to all my questions and I truly felt supported from him every step of the way. Would highly recommend seeking him out if you can! The reason why I'm deducting one star is because of the finance person I dealt with, named J.C. Unfortunately, he just seemed way more infatuated with my husband as he was always commenting on how big he was (in terms of his muscles) and always directed any of his comments toward him versus me (his female wife and the only one buying the car!) Now I know a lot of people might not bat an eye at this, but I want J.C. to know that females can do just as much if not more than what men can do, especially when it comes to buying a car by themselves with no co-signer!! But anyways... shoutout to Shelton again because that man was amazing and actually valued me as a person. Everyone go see him for your car needs! read more