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    AutoNation Toyota Cerritos

    2.3 (509 reviews)
    Open • 7:00 am - 6:00 pm

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    Services - AutoNation Toyota Cerritos

    Auto brake repair

    Auto general diagnosis

    AutoNation Toyota Cerritos Photos

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    8 months ago

    Amazing Daniel was a good person to get help from very intelligent I suggest you coming to check out this dealer amazing

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    3 years ago

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    10 months ago

    The dam car needs to be taken for maintenance already only after two months. If I could give zero I would.

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    1 year ago

    Brian and maher was amazing. The process was fast and smooth. Dealer was big and had large selection

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    Page 1 of 13

    Ask the Community - AutoNation Toyota Cerritos

    Review Highlights - AutoNation Toyota Cerritos

    “Eric and my tech, and the whole customer service at Cerritos Toyota made the end of my day soo much better.”

    Mentioned in 18 reviews

    Read more highlights

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    Pep Boys - The door to Pep Boys is to the left of this one.

    Pep Boys

    (365 reviews)

    I drove from Riverside to meet my girlfriend for dinner nearby this Pep Boys boys location and the…read morecheck tire pressure light showed 3 out 4 for tires low. I pulled in after they closed the bay doors and walked in the store. The employees were awesome and opened a bay door to help me after hearing my situation. They quickly filled all my tires to the correct pressure and got me on my way safely. I enjoyed dinner with my girlfriend and got her home safely with no sign of the tire pressure going down. I'm very grateful for their kindness and would highly recommend anyone to give them their business. Most places these days would've just said they were closed, but they cared and made sure I was alright.

    Edit: in response to Mae's reply here…read more Thank you for the reply, Mae. Unfortunately, this response mirrors the same lack of commitment to customer satisfaction and follow‑through that I've already encountered. I've made five documented attempts to resolve this through the proper channels, and each one failed. I will not be sending a sixth follow‑up through a communication path that has already demonstrated it does not work. Pep Boys can review the case and take appropriate action on its own. My review stands as an accurate reflection of the experience. Original: The repair itself was completed correctly, but the communication at the store and afterward was extremely poor. The store closed for the day without notifying me, the service tracker wasn't updated until the next morning, and the part arrived late with no communication. I had to initiate every update myself. These store‑level issues were the start of a much larger communication problem. After the service, I received the standard internal survey that is automatically sent after a visit. I completed it honestly, but this was separate from my official complaint to corporate. The survey did not prompt them to address the communication issues I raised, nor did it trigger any corrective action. When I contacted corporate directly, I made multiple follow‑ups and was told several times that Field Leadership would contact me. No one ever did. My requests for escalation to Executive Customer Relations or Corporate Operations Leadership were ignored, and I continued receiving template responses that did not address the communication failures. Eventually, I received a call from the store, but at that point the issue had escalated far beyond what the store could address. The escalation chain failed at every level: store, Customer Relations, Field Leadership, and Operations oversight. The standard survey captured my feedback, but the official complaint process showed no accountability or follow‑through. After five follow‑ups and no meaningful communication, it's clear the issue is not the repair itself but the complete breakdown in accountability and communication. This experience warranted a 1‑star rating.

    AutoNation Toyota Cerritos - autorepair - Updated September 2026

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