Man first time ever coming to this place and I will never come back here again. Just the fact that I came in and saw people sitting around not even welcoming you in it anything. The way the customers in front of me were being helped I could already tell the people working behind their desk have zero customer service. Even after the customer left I proceeded and kindly greeted their employee who when I was who was his manager "said he was the manager and responded with an ugly attitude,,,,saying what's your problem??" Immediately walked away. Definitely not the energy I was expecting after I politely asked for a manager. AVOID COMING TO THIS PLACE ! Para toda la raza latina no vengan a este lugar! Los empleados de este lugar no tratan bien a uno fue lo que noté después de que el empleados no fue nada amable con el comprador que estaba en frente de mi. read more

this place has gotten to be a JOKE! bunch of rookies working behind the desk...ordered a bumper that they said they had....drove 2 hour to get it and it ends up being the wrong one! like what you can read or what? I asked about compensation for at least gas not to mention the storage fee for the truck at the shop since now can't get one till Monday...their response was "best I can do is say I'm sorry" best thing you can do is learn to read! read more

Worst Customer service I have ever had. I drove about 35 minutes away to pick up a hood that was already paid for. I got there right at 5 pm & the employee(i think his name was Scott) said that they were closed right at 5. I asked him if there was anyway he could do to help me get this. He said no we closed right at 5. I said that's unfortunate & he quickly said yes that is & that I would have to come back tomorrow. This is how this company treats their customers. That employee just showed me how they differentiate themselves from their competitors & its by their poor customer service. I can only imagine what kind of customers service I would get if there was something wrong with a product. I will NEVER do business with certifit ever again & I would recommend everyone else to find another place because I guarantee you will get better customer service anywhere else you go. read more

This place is horrible. Incompetent people, wrong parts pulled, order something to place on will call and it's not available when you show up. They will sell it out from under you. Had 2 orders in the last 2 weeks that were incorrect and they could care less. Sucks when you drive 20+miles to get something and it's not available when you show up. Ridiculous. read more

Been sitting here for an hour after multiple people have come and gone. Was told it was going to be a 15 minute wait, and yet the staff couldn't seem to care less. read more

Mike the sales guy is the worst worker ever. He takes your order and forgets about making you wait nearly 2 hours until you ask somebody else for help with your order. read more

Been looking for parts for my daughters Mazda 626 and after trying to deal with several online parts houses and finding out they all pretty much have a poor track record for customer service or shipping correct parts. I decided to look closer to home. I was told about Certi-Fit by someone and decided to give then a try. I just got off the phone with a very professional salesman at the Kent store. And I will be buying my parts from them. No BS just straight information and a live, warm body on the other end to deal with...Unlike most of the other online part houses who's automated phone systems hung up on you or even if you did manage to leave a phone number never got a call back. They didn't carry or have all I needed or have everything in stock, but at least they were up-front about that fact, and the time frame it would take for those parts to come in....I greatly appreciate that kind of honesty. They were pretty darn high on the price of a couple items, and I will have to get those else where...( headlight assembly's) but all in all everything else was close to the "low-ball bad service companies.. one rimes with Parts Cheek " that I was going to risk my daughters money with. We are more then willing to pay a few bucks more on each part as long as it hassle free and in my hands when I need it. read more

This is the only place to go for body parts. Their Taiwanese panels are SO CHEAP (I'm talking $26 for a NEW fender!) and don't fit any worse than the same Taiwanese panels for $100 elsewhere. Service is very matter-of-fact like any other parts store. I'll never buy aftermarket body parts anywhere else! read more

Very slow service , and after I payed them they I waited for a long time and watched the 4 people who came in and paid after me get their parts first :) I waited an hour and other waited 15-20min. Unreal . The phones are ringing constant and these folks seem to get confused. Their wait line is poor setup with very few chairs . Cheap parts = Cheap service :) you pay for what u get :) I had to ask several times why and after ten minutes he said "They forgot you were here" read more

I was in line with my daughter waiting (5 mins) for the person (man) ahead of me to finish, but he was standing there and another man walked in and got help before me. The employee saw that I came before this man but instead help the man and did not even acknowledge me. The first man did see me as well waiting patiently to be helped but nothing happened. After the man who budged in front of me got assistance I left because I felt I was treated unfairly and rudely. Just because I'm a woman in a auto parts store doesn't mean I can be treated disrespectfully and ignored. Very unhappy. read more

Came here to pick up a bumper for my vehicle, which THEY looked up on THEIR computer. Drove an hour away to get it. And these clowns had the nerve to give me the wrong bumper for a different vehicle, that's not the worst part. I called once I realized (once I got home) and explained that this was the wrong part, and the supervisor told me once I open the plastic, I can't return it. He told me I should've looked at the part before I went home. WHY WOULD I OPEN THE PART THAT THEY LOOKED UP AND MESSED UP ON. ALL I WANTED WAS AN EXCHANGE FOR THE RIGHT FREAKIN PART. Now I'm stuck with a part that I don't need. I will never recommend anyone to go here. Rate=0 stars. read more

I was happy that this retailer had the part that I needed in stock BUT I later found out that theybilled my credit card TWICE for the same purchase. BEWARE! Watch your bank/credit card statements if you do businness with them. read more

Bought a set of headlights for my mustang a month ago and one fills up with water. They wont exchange it since it has been installed. They are rude and don't care once they got your money. They don't stand behind their parts. I suggest finding a better quality supplier that stands behind the their products. read more