There lack of communication with the customer is awful. The so called manager Zay is worthless to…read moreresolve the situations at this branch.

I rent from Enterprise whenever I travel for work. I always have a great experience. When I had to…read morestart booking a rental car in Toledo it's been a completely different experience. They NEVER have the cars available my company prefers us to use-economy. They can never find my corporate account for my discounts or insurance information. They put me in a a "new" mustang as a free upgrade when there was no economy available and fast fwd two days later- it had to be towed. Even though they picked it up themselves and towed it to their center they never closed it out. I had 3 calls in 2 days asking me to return the car. Ugh. Next rental- dropped the car off after hours, left the keys and even called to verify they got it. Still had to call back a SECOND time to have them close it out. It's super unorganized. The two stars are for the people who do work there. despite how terribly unorganized, it is ran the staff are always super friendly, apologetic, and do their best to be accommodating.

Store told me I was better off making my reservation online. Terms are unclear and was charged $50…read morecancellation fee bc my trip was cancelled. Used zero services and was charged $50. Enterprise is your best bet!

paid a thousand dollars up front to drive from central florida, been 3 weeks and havent \recieved a…read morerefund for deposit and two days rental that we didnt use.this place sucks!!!!!!!

Excellent service. Fixed a four-year issue that the dealership insisted they couldn't. Very…read morepersonable. It's a busy shop, which I assume is because of word-of-mouth referrals. Fair pricing.

Took my 2008 Sonata in for mechanical issues . Brake s were squeaking and car drove in a jersey…read moremanner. They found a problem with parking brake and repaired dislodged brake pad. They examined spark plugs and replaced them. Still had a problem with oxygen sensor and they replaced that also! Besides fixing the mechanical issues Rich kept me informed at each step of the repair, I knew up front the cost of each item. No surprises, only place I would go for auto repair. Great place I highly recommend Steve's Family Auto. Five Stars for honest, reliable service!

Lowest of the low car rentals I've ever been in. This was the worst service and took me 4 hours…read moreand 10 minutes to get my prepaid car. Never use this place EVER. I never leave reviews because it takes to much time but Budget made me want to vent.

There is No Swipe and Go its always a $200.00 deposit which it doesn't say that nowhere. They…read moredon't have Good Customer Service at All. When ok hear swipe and Go that makes me think of not having to talk to a representative

From the owner: Local owned small business with a customer service eccentric focus!! we aim to provide the best…read morecustomer service each and every time we are given the opportunity to host your trip! We offer; Free delivery to TOL express! Contactless delivery! No waiting in long lines! The vehicle you choose is the exact same vehicle you get! Delivery available w/in 20miles extra fee (Maumee,Holland, Sylvania, Perrysburg, Swanton, Whitehouse)