Nice ambiance. RUDE wait staff, not welcoming. Won't come back again. She didn't greet us or direct us to a table. She just stared very rudely. Chairs were not the right heigh for the table so it was very awkward to eat. Unfortunate bc I was hoping to enjoy the experience. read more

We tried Kashmiri tea and cold desi coffee both tasted very bad. Service was not very inviting.

When you step in it's quite overwhelming with all the eccentric decor. They have random seating options that vary from dining chairs to lower lounge chairs with low tables as well. The food was actually decent. We had the chicken and beef paratha roll, and the aloo paratha which were all tasty but also oily. We asked for ketchup and/or a dipping sauce but it was never brought out to us. They were also charging 1.50 for a bottle of water so we chose to get chai instead which were fine. Lastly it was so hot and humid inside and didn't seem like they had the AC turned on despite it being over 90 degrees outside. read more

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Fun ambiance. I recommend sticking to chai rather than food. Some of the food seemed slightly undercooked. Service was okay.

The GOOD: The chicken pulao was beautiful. Moist, the rice perfectly cooked and FULL of flavor without being "spicy" or hot in any way. It was almost shocking how perfect it was. (Most places pulao comes out bland or spicy, dry and with tons of annoying things you bite into.) We also ordered the chicken karahi. I've been in Florida and Virginia for a while and was really missing the way I've usually had it back home in California- kind of like a stir fry with light gravy and TONS of flavor. This place had the real deal. Like where you smack your lips, it's that good. And even though there was a plethora of green chili, it managed not to kill me (but hopefully they'll hold back on it next time). Also had the Kashmiri chai which was good. Looking forward to trying some of their other teas. The BAD: The pani puri was stale. Also missing half the fillings and sauces I usually enjoy with it. Seating is purely lounge-style which only works if you're snacking lightly with your drinks. It's no fun crouching over your food, especially when sharing with other people. But the food is amazing which means I want to go there for dinner and sit comfortably at a table. So adding a few dining tables or seating bars would be awesome. Giving this a 4 star rating bc I'll always be held back by the seating. read more

Went there last Thursday for Kashmiri Chai and it was so perfect. Also had a little Ras Mulai (probably not spelled right) and it was so good. My sister in law, niece and I are planning to go there again on Friday with a few friends for girls night. The service was good-just an average wait, but that tea was sooo good. You can tell a woman owns this place as it is so nicely decorated. I feel as if I'm back in Pakistan and I love Pakistan as it's my second home I plan on trying another sweet besides Ras Malai to go along with my Kashmiri Tea when we go on Friday. Will be my second time and hope to make it a habit of returning. read more

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Nice place. Interesting concept, We didn't tried lot of the things on the menu, went there for quick tea/coffee and snacks but foods taste was okay. May go again to try other things if I get chance. read more

Best ambiance.good variety of street food on the menu. We tried karak chai with paprika chat, samosa chat, zinger burger and samosa. All very good. We got there right when we got there and that was a good decision. It got very busy pretty soon. People were standing in wait line. read more

Their food is good and ambiance is excellent. Their Falooda was excellent and way better than Agha juice. The service was also way better than Agha juice's. read more

The Ealaichi chai tasted like tepid water. The owner/ mgr refused to understand our concern. Bad quality product and bad customer service. Don't waste your money at this place. read more

Excellent chai and coffee. It's very popular and crowded most weekends and evenings. Hard to find table so I had to take out twice. Loud busy festive ambiance. Good service. Owners can easily expand space or new locations. read more

Food - terrible. Zero flavor. Chai was so bad. I had to go home and make my own. Get my own fix. Service - meh Ambiance - bad The seating area is questionable and not comfortable. read more

I went on a late night with a friend to grab a quick bite after drinks. We got the a chicken roll (I think it was the boti) and though it tasted fine, it was microwaved. Did not seem too fresh. Service was okay. They have tried to create an insta friendly ambience. Overall I would say go only if you need food late night and are out of options. read more

Best kashmiri tea in Dallas. Tried aloo paratha, it was delicious, and was made fresh to order. read more

I like the ambiance but I'm not impressed with the food.. Kashmiri chai is good 3.5/5 but I ordered wings , they took 25 mins to serve the wings and wings were not completely cooked . read more

Great ambiance - decor is like u r in Istanbul - great selection of tea and good sandwiches and rolls. Even there twice within the last 20 days. Hope they can keep the place clean - lots of couches and carpets! read more

Great ambiance with wonderful service and delicious chai and food! Planning another visit soon with friends. read more

I wanted to try this place and brought my family here on a Saturday around 2pm, figured we could beat the lunch rush and come and have some snacks. As we entered 4 adults, 2 teenagers, and 2, 3rd graders. I did not see a table available and asked the hostess we are 8 and how long is the wait, he said atleast 30mins, I said thats fine we will wait outside in our car and he took down my # and said he will call. Well 30mins go by and i decided to call incase he did and I missed it, he answered and said the table for us is just not yet ready and that they will be closing at 3pm and re open at 5pm. I was like, what the heck!! Why didn't this guy tell us this in the first place, we would have never wasted our time and waited for a table to be free for then to be told to leave because they were closing?!!! I asked the hostess guy that and he tried to play it off oh actually i was about to call you but you called first. This was total bullshit! Because of this inhospitable treatment I would never even come back. He did not even apologize for the inconvenience and kept going on stating it was very busy. This is poor management, and I hope he learned from me calling back and trying to school him on how to properly treat customers. 1 star for the managment. read more

Was excited to go here because the interior is very nice and definitely Instagram worthy. When we arrived, we chose a place to sit as it was early and on one was there. The waiter came a while later and brought one menu. No problem about that. The issue was with the dirty menu; the menu is laminated, so it can easily be wiped clean after each customer. Some of the dried food fell on my white pants. Since it was dried food, no stains, but gross. We just ordered paneer pakoras and veggie pakoras. They didn't have paneer, so they subbed with samosas (but definitely after checking with us that samosas were ok.) The veggie pakoras were onion pakoras and decent, but under seasoned - salt added on top rather than in the batter. No major problem there. The samosas were OK. The chutney was spicy, which brings me to water.... We were never offered water, which would have been nice in this hot weather. Another suggestion my friend had was that when they bring the chai, they should hold it by the handle or carry the cups on a tray. The waiter carried the cups from the top, fingers touching where we would drink from. I wanted to give this place a better rating, but because of the things described above, I can't. I had high hopes for this place especially seeing how beautiful the interior is. read more

Chai Wallah - Onion pakoras, samosas, and Irani chai - Indian Near Me - Plano, Texas

Catchy name "Chaiwallah" that is the only thing good about this place that looks like a thrift store with discarded furniture everywhere. I spotted this place when I went for Dinner next door at inching bamboo garden. When I entered it looked something different then realized it was like a thrift store. I was still hoping if chai is good then will be worth coming. I think the owner does not know the abc of chai horrible tea I had elici and pink Kashmiri tea for $11 total waste. i would not step in there again a restaurant comes to life from the food they specialize in ambience enhances the experience this place is zero in both. Sorry utter disappointment our area lacks professional people in this business this is the lowest example. read more

One phrase to describe my experience is "systematic chaos." Firstly, they need to hire more staff. One person at the front desk was handling orders, cleaning tables, seating guests, and serving food. She almost broke down in front of customers when there were atleast 20 people waiting. Secondly, only come here with a reservation. People with reservations have priority for seating and ordering over the walk-ins. Finally, food was good but it could be better. All the vegetarian options were fabulous and Irani chai was heaven-like. read more

Bad service and too slow. They took 25mins to inform they are out of material which I ordered . After 30mins they delivered wrong item .

Love the environment and food is delicious. Real Pakistani flavor. Owner is really sweet.

Hot Irani- Overhyped ... personally didn't like the chai plus the food was too oilly. Also service was not good

Didn't care for the chai or the snacks. The place is nice for pics and social media. You have to order at the front desk and take your own seat. Was not crowded at all when we went. read more

I had the pleasure of visiting ChaiWallah with friends. our experience was outstanding. We ordered Chicken Habibi and chapli kabobs. Both food and service were exceptional. We highly recommend this culinary delight. read more

Rude staff,no area to wait for table , very long wait time, so we left. Staff was not courteous so why patronize disrespect.

My favorite place to get chai and street food in Dallas. The owner is also very nice and great staff.

This place sucks. One person taking orders, cleaning tables and serving. Very disorganized and needs a better system. The person working there looked very stressed out. They weren't serving food which is also ridiculous. Only serving chai which wasn't even good. The owner seemed very rude and she was arguing with customers. Would avoid this place! read more

excellent food quality best Pakistani food in DFW area

Really pretty place. I tried one of the 9 chais. I had the pink chai it was delicious and pretty. Topped with rose petals

Staff was extremely rude and don't even know what customer service is. My guests and family were forced to get up from the seats twice and asked to order and pay first. Once our party sat down I went to the counter twice to place an order but the staff was busy in not letting my guests and kids sit down and never bothered to take my order. We left immediately after this happened. I was very disappointed because I have being going to their Plano location for a few years and had iftar at this location the first week they opened. The owner was so proud of her work that she created this place from scratch and shared the whole journey with us. I don't know how come the same quality is not reflected in the customer service of her staff. read more

Amazing food and ambiance. The menu has lots of variety. My fav items are tawa chicken and chapli kebab

Yummy chai, loved the ambience of the cafe. Great food . We will be back with other family members.