Last week, I had the best facial of my life !!! Kerry was my esthetician and she did a wonderful…read moreservice. She listened to my concerns and addressed them with such a gentle touch - I was SO relaxed while she went to work making my skin look better than it has in ages ! And it still Is glowing and smooth. I have had several compliments on my appearance so I know that what Kerry did really helped with my dry, aging skin! Thanks!!! I plan to make this a regular happening. You only get one face !!! Wooo! Happy customer !

I booked here after verifying they accepted the gift card I had. I go to check out and she tells me…read morethey've been asking SpaWeek to take down their business and they can't accept the gift card. It is YOUR BUSINESS on the website and you should honor it from YOUR advertisement. The manager came out and didn't give a crap saying "I've been asking them to take it down" over and over again. So her lack of following up for HER company came at MY expense. I had read a lot of reviews of this place screwing people out of money before booking and should have listened. My facialist was fantastic and let me know she would be moving companies so I will be following her to her new place and never returning here. DO NOT BOOK HERE! There are too many other fantastic spas in the area that do right by their customers. This place does not.

I've done a sports massage twice here and a few Swedish massages. All of them have been superb. The…read morewater fall white noise lighting and the warm tables are awesome! Could fall asleep on them. The workers are good at finding tension spots, and checking in with you on pressure.

I just had the most amazing massage and facial I've ever had in my life. Shannon gave me the most…read morerelaxing , thorough, massage. Every time she moved to another body part I thought THAT was my favorite part of the service. The facial provided by Shannon was, *chef's kiss*. Not to mention how sweet Stephanie was at the front desk! I've never had a spa experience go that well from beginning to end. I will most definitely be coming back. Thank you all for an amazing experience for my anniversary!

Overall, my mom and I did not have a relaxing experience at the Ballantyne Spa after years of…read morelooking forward to trying it (hence the robust review). The events leading up to our appointments caused more stress than zen, and the experience itself was mediocre at best. For Christmas this year, I purchased my mom a massage service and myself one at the same time to go together. She doesn't get to relax often, and I knew she wouldn't want to go alone. I found 2 appointments at the same time when I was in town, booked, received confirmation, all is good. I gave her the gift & she was excited, even getting us matching PJs to wear in the day of. We continued to receive confirmation emails and appointment reminders. The day before our appointments (which were at 8 AM, arrive at 7:30, which was also confusing because they spa said they open at 8?), we received a call at 11 AM that there was a glitch on their end, and they could not accommodate us as there were no other appointments at the same time that entire week. I called back, left a message explaining the situation and asked if there is anything we could do, and waited. 2 PM rolls around and we have heard nothing, and finally I have my mom try and call since my calls were not being answered. They answer and said the manager was working on a solution and would call back, but likely would not be able to find someone. 4 PM rolls around and we have not heard back. At the same time, we were receiving confirmations of our original appointments, forms to fill out, etc. Finally, that evening they let us know they would be able to accommodate us for our original appointments, which felt great after everything. We asked if there was anything they could do for the hassle and the manager offered 15% off our services. We went to fill out the forms so the next day would be hassle-free and, of course, none of the 8 links they sent us throughout the day worked. After the difficult and last minute issues, we were ready for a relaxing time. The next day, upon check in, we were asked to pay the full amount with no mention of a discount or apology for the difficulties we experienced. She told us to come back after our services to talk to the manager. We made the most of the rest of our time, but overall had issues with the spa itself, outside of booking issues, that led to a two-star review: - The spa promotes they are 'technology free,' even declaring outside of the waiting/relaxation room door that cell phones are prohibited, yet every single person in the wait room was on their phone (at least 10-15 people). We put our phones away prior to entering to follow the policy/enjoy a tech-free zone at a spa, and it was not relaxing walking into a room of everyone glued to their screen. Might as well not promote this if you do not enforce it. - The waiting/relaxation room is supposed to be a quiet place to relax with beverages and snacks pre or post service, but most the snacks were empty, the water for the tea was cold, and the constant shuffling of people coming in and out for their appointments was disturbing. The room was packed. - Half the clients were given a beverage post-service, and half were not it seemed. One client was told she could not get served champagne before 10 AM, yet multiple people were sipping on a glass. I had to spend about 10 minutes tracking someone down to even receive mine that comes with the service - They promote the pool as part of the spa, but when we went to go to the indoor pool it was filled with screaming kids so we opted out of that amenity. I understand its apart of the hotel, but then it shouldn't be promoted as a 'resort-style pool' with 'therapeutic whirlpools' as a spa amenity. - The locker room attendant was very difficult to find, with multiple clients walking around confused looking for assistance and talking to each other to get around. The tour at the beginning was not good/the attendant seemed confused. I probably would have given this a one star on the standards of how a 'luxury' spa should be, however both the massage services were good, and they did end up being able to accommodate us in the end. The whole experience, however, was disorganized, stressful, and not at all what we were expecting. Being a spa that requires their customers to give a 24-hour cancellation notice, it was disappointing that they were unable to do the same for their clients. The appointments were booked weeks prior where the glitch should have been caught. Overall, the booking experience put us off on the wrong foot, and the spa experience itself didn't make up for it. Definitely a bummer! TLDR: Stressful booking experience with hardly any accountability or regard from the spa, promotes to be tech-free and is not, feels like an in and out service vs. luxury spa experience, lack of staff/multiple confused guests, relaxation room not up to par and very busy, noisy pool with kids even though promoted as a spa amenity

My friend and I visited the Spa at Ballantyne on a Friday evening for massages. Overall, we had a…read moregood experience. The staff were kind and helpful and both the spa and waiting areas were tidy. This spa boasts a lot of amenities (indoor and outdoor pool, sauna, steam room, etc) that are able to be used during your visit. Our massages were later in the evening (6 pm) so a lot of snacks and beverages were already put away for the day once we finished our massages. It's always a treat to visit this spa when I'm in Charlotte and this visit was no different!

I've gotten weekly or bi-weekly massage for over a decade due to an auto-immune disorder that…read morebasically creates pain throughout my entire body. After moving to the area I tried Zoe Massage. My initial couple of massages with Amanda were pretty good. After that they became just ok and mundane and predictable. A really good therapist will change things up every time and make you feel like all your issues were addressed each visit. Unfortunately here not so much. I'm sure if you casually go once in a while this place would be ok.

This was my first visit with Zoe Massage. I booked a "first visit" appointment with Hope at the…read moreCarmel Commons location. My total was $95.00. The suite is on the second floor; they do have an elevator. Thoroughly enjoyed my massage with Hope. She may be small in stature, but her hands are mighty!!! Before starting, she asked my pressure preference and areas of concern to address. Pressure was spot on. Walked out a new woman. Highly recommend booking with Hope.

Lovely massage service! My first time here was delightful and relaxing. On arrival, I was offered…read morebeverages and waited just moments before being whisked away to the ladies changing room. A robe, slippers and a spa bag for my belongings was already prepared - a nice touch. I started with the salt cave experience. It was relaxing and I was cautioned that anything I brought into the room would have a salt residue afterwards. I didn't really notice a salt residue at all, even on my wet hair. The spa music and the lounge chair did make for a quiet transition from my busy morning into peaceful relaxing mode. Afterwards, I enjoyed a bit of time in the relaxation room. For hot tea, each day they have both a caffeinated and a decaffeinated option. It was served on a cute tray with honey and sugar options. Last, my 90 minute massage. A choice of scalp massage or foot massage was offered and I opted for the foot massage without hesitation. I requested medium pressure and only asked once for a bit less pressure in a sensitive area of my lower back, and my therapist was quick to adjust. I chose the lavender blend massage oil and it smelled lovely. Special attention was paid to my shoulders where I carry most of my tension. Having booked only a couple of days in advance, I did make a deposit of 50% up front and was already within the cancellation window. If more than one service is confirmed, a 20% gratuity for each is automatically added but that was well explained up front and during check out. I noticed a list of monthly membership options during checkout and I'm actually considering joining. It was easy to get an appointment and very relaxing, though I'd probably skip the salt cave and go right to the massage or opt for a facial next time.

If you're used to high-end spa experiences, you will be disappointed. It's small, there are no…read moreamenities included with the services, and even simple things like warming the hot oils had to be requested instead of being part of the normal experience. I booked a rooftop couples massage a month in advance. When we arrived, they told us the rooftop was closed, even though they had already taken my deposit for this service. The weather was perfect, they then offered to set up the rooftop quickly if I paid an extra $200. The manager rushed me to make a decision on the spot about whether I wanted to pay extra for the rooftop or move to a very small, not aesthetically pleasing room instead. This completely took away from what was supposed to be a relaxing experience and didn't make sense because this was the service I originally booked. The management and staff aren't professional or accommodating. Very strange experience. Following up on Kristy's message here: Urbanna spa accepted a deposit for a rooftop spa appointment. The only reason I booked with Urbanna spa was for the rooftop experience. I intentionally booked on the first day of spring, the weather was 77° with sunny skies and they told me the rooftop was closed after I arrived and checked in. I asked to reschedule on a day the rooftop was open, but no staff could confirm when the rooftop would be open. Kristy (who was not present during my appointment) claims alternative options were offered. Just want to clarify that this is also not true. The only option they gave me tiny room I've attached. I was told management would follow up with a call after my service but Kristy's comment below is the only follow up I've ever received from Urbanna spa. This is not your traditional spa experience. If you're used to high end spa experiences, this will feel very low quality. I highly recommend Woodhouse or Spa At Ballantyne if you're looking for that high-quality experience. Thank you, Kristy, your comments below are a perfect illustration of the quality of service at Urbana.

I had a GREAT 90 minute massage from Ella! She used exactly the amount of pressure I like, started…read moreright on time and utilized the full 90 minutes. There was no chit chat (which I like!). Very clean salon, front reception gal was very friendly. The complimentary light snacks and different types of bottled waters were a nice touch as I was checking out. I've been a 7 year customer at another salon and will be making the switch to 521 Spa and Massage.

Coco provided an amazing deep tissue massage! My muscles were so tense before arriving and after I…read moreleft I immediately felt relief. I appreciated the hot stones and will definitely be back!

Barbara is the most fun loving and high energy person I've had the pleasure of meeting since being…read morein Charlotte. Her spa is extremely private and super clean and well stocked. She has some of everything for skin care and the environment is relaxing to say the least. Barbara is very professional and personable if you know what I mean. I enjoy my visits every time whether it's for a wax or body wrap service. I highly recommends my long lost sister (we both have Creole New Orleans roots) for any and all your beauty and spa needs.

I am very selective in terms of inducting new businesses into the five star club, but this one was…read morea no brainer for me, as Nola Spa is the epitome of quality customer service paired with great value as everything about the establishment, from the owner Barbara to the facilities to the actual process involved with waxing is first class all the way. I never feel uncomfortable there at all as this is definitely a "both genders welcome" type of place where guys can go for all their waxing needs and not feel weird. Barbara is very personable and always takes the time to answer any questions you may have without coming off in a condescending manner like some other not to be mentioned spas in the area seem to almost take pride in displaying. No matter your skin care need, no matter your gender, age or race, you will feel totally welcome and at home at Nola Spa, which again may sound like a simple concept to some, but unfortunately this is not necessarily the norm at all spas in the area based on my personal experience. So, with all that said, it is my pleasure to welcome Nola Spa into the five star club, as it is well deserved.

The space is relaxing the employees are kind and the services are top tier. I have been twice so…read morefar and I'm leaning on getting one of their monthly packages to keep consistent!

We decided at the last minute that we wanted a spa day for our anniversary. They were able to…read moresqueeze us in and we were incredibly grateful. But wow what an experience. Not only is the space gorgeous and all of the staff super attentive, but they were knowledgeable and professional. We did the infrared sauna for the first time and Michelle took the time to explain the benefits of the sauna and what to expect in detail. After the sauna we were able to enjoy a shower in the super clean, relaxing shower room that had everything you could ever need (their regular bathrooms do as well). Then we went into the treatment room for our couple's massage. It was a beautiful room and a very inviting, relaxing space. Ena and Deja were our therapists. They were wonderful. Deja did my husband's and he has a lot of joint issues and we both regularly lift weights. She chatted with him before to understand what he needed and he said it was the best massage he ever had. Ena talked with me before my massage as well. We went through any issues I had in detail and she explained to me what I should expect. Listen I am not one to fall asleep during massages. I have never gotten that comfortable but I fell asleep twice. My back felt a million times better. It was the best massage I have ever experienced. After the massage they told us to take our time to get ready. When we came out Ena and Deja were waiting for us. They thanked us for coming asked us how we felt and then told us where they felt knots and tightness and even suggested some stretching etc. for us. We will absolutely come back and are looking into membership options even though it's a 45 minute drive. You won't regret it if you visit here.