NEVER AGAIN! I gave up on this location a couple years ago. They are my delivery location. I only ordered Chanellos if I could pick it up somewhere else. This past week, I decided to order delivery. I ordered cheese breadsticks. With Door Dash doing deliveries, the driver didn't care that they forgot to pack the Dipping sauce. I called and the girl wanted to refund the $2 for the missing sauce. When I told her that was unacceptable, like getting a pizza with no sauce, she HUNG UP ON ME. They should close this location and redraw the delivery lines. It could have been a mental thing, but the quality of what we got was substandard also. It was definitely cut poorly. read more

If you don't have a driver THEN REMOVE DELIVERY FROM YOUR WEBSITE!!!! Seriously, this is BEE ES (). I ordered pizza around 11:20PM (1st picture - email). Chanellos isn't my "go-to" pizza (really no pizza-delivery joint is, but I digress), but in the past, it takes about 30ish minutes from when I get the email to when the pizza is delivered. So I was surprised to see that the time was 12:10 or about 50 minutes (2nd picture - order confirmation). But it is what it is. I was drinking and wanted Chanellos and I wasn't worried about another 20 or so minutes. Around midnight, I check the order tracking and this was when I found out that the "delivery driver' was actually Doordash. I CANNOT STAND Doordash. I've NEVER had luck with them. They take hours to deliver sometimes, sometimes I don't even get my food, sometimes my food is cold and one time, I request a refund and got a $8 refund out of a $40 order that I NEVER RECEIVED. To be clear, have I been informed that the pizza was going to be delivered via Doordash, I would never ordered with Chanellos. Nothing on the website mentioned that (a) didn't have any drivers as scheduled or (b) was using Doordash as a third-party delivery service. The order went from 12:10 to 12:30 then to 12:30, then and the tracker said the driver was "waiting at the store for my order." (3rd picture - order tracker) THAT WAS A LIE!!! I had already called Chanellos at 12:20 (4th picture call record) and the order taker said my pizza had been ready for over 30 minutes (so it was ready prior to 11:50). I sent a message to the Doordash driver and I got an automated reply, so I'm pretty sure that's not the drivers real phone number (I redacted the number regardless). Then he sent some cryptic messages,but again it was a lie (5th/6th picture - Doordash texts). The driver wasn't at the location and Chanellos didn't mess up my order. The order delivery time continued to grow until it was 1AM (7th picture - order tracker: 1am). I tried to call the driver, but was again connected to automated bot or something (4th picture call record). At that point, I called Chanellos again (4th picture call record) and told asked them how we could resolve the issue. The person on the phone said Doordash is notorious for this; "claiming an order for pickup while having no available driver to deliver the pizza." They also told me they weren't sure they could cancel the order because the order was made on the website and they don't manage order made through the website. Essentially, my only option was to come get the pizza myself; but I was already a quarter of the way through a handle; so there was no way I could get it. So I had to wake up my wife at 1am to get us the pizza or just suck up a $50 loss. So I wake up my wife and explained her the situation and she was so nice to go get the pizza . While my wife was enroute to pick up the pizza, Chanello's cancelled the order (8th picture - order cancellation), but no refund was issued. Luckily, when my wife arrived they still gave her the pizza and most of the other items on the order (the forgot the extra sauces). Instead of a refund for an order that was made nearly 2 hours prio, of which I paid a delivery fee and too to the "driver" and that was missing items was offered a free cookie for my troubles. No seriously.... That was it; a lot free cookie. I understood that the real issue was caused by Doordash, but Chanellos failure to inform it's customers that they don't have a driver, that Doordash was the third-party delivery service provider and that Doordash didn't have any available drivers and/or that Doordash has a history of not actually delivering their pizza is why I'm giving Chanellos a one-star rating. read more

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My bestie and I was doing BigBack activities tonight and decided on Chanellos. We decided to do a walk-in and it was hands down one of the best experiences I've ever had Wyiatt and Tango were superb! The moment we walked in we were greeted with a smile and exceptional service. Wyatt's salesmanship, customer service, and recommendations were impressive and Tango did an AMAZING job on our order. Will definitely be coming back! read more

Chanello's Pizza - Pizza Near Me - Virginia Beach, Virginia

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Chanellos at kempsriver online ordering is down, but no one will answer the phone and if you call another location, they can't help me because my address is out of their jurisdiction! Make it make sense! I'll even do a pick up, but NO ONE WILL ANSWER THE PHONE. read more

Listen, if you're a pizza connoisseur, then take what I'm saying with a grain of salt. I love Chanello's pizza and prefer it over the big names. My favorite is Alexander the Greek! read more

My bestie & I had completed my little shopping. We choose to order pizza. Our choice was Chanello's Pizza. A fantastic brownie and huge cheesy breadsticks made by Wyitt and Tango! Wyitt is fantastic employees, outstanding customer service, and excellent salesmen! Tango is the greatest customer service and makes the best pizza! read more

Chanello's Pizza - Large Cheese Breadstix - Pizza Near Me - Virginia Beach, Virginia

The pizza here is awesome. I'm not sure why it has such a low rating. Much better than other pizza places.

Very good food! Good quality,and fast delivery!! Will order again!! Cheese bread, and subs were excellent!

The Blizzard of '22 proved to be a pizza worthy dinner for me and my fiancee. Chanello's in Kemps River provided sustenance for the two of us and my friends without breaking bank with service and pizza creation of 10 minutes. It took us longer to put on clothes and drive there than making the pizza. Nonetheless, these wonderful folks made us a pepperoni salami pizza with such grace and beauty Would go again read more

Good pizza, teeny tiny wings. A 'large' pizza is just 14" the next size up is the 20" 'Big Boy' for $11 more but there's nothing in the middle. I would order more often if they had a 16 or 18. Seems a bit greedy on their part. read more

Chicken Supreme pizza is raw under cooked chicken and vegetables raw. The thin crust pizza was also undercooked the dough is mushy in the middle both pizzas barely edible. read more

So I decided to try this pizza place over my normal pizza place (Calz). The pizza was good, the toppings were also good. The only thing that was not up to par was their wings. The wings were mushy and under cooked a little and not really tasty at all. They honestly tasted like little Caesar's, or pizza hut wings. read more

Chanello's is cool when there isn't any other pizza place open. 3 am on weekends and pickup 1 topping for 10 dollars is dope. I feel like this location has declined in the past years though. The taste just isn't the same. Sometimes I'll drive to another location just cause I don't want to deal with if it's gonna be a decent pizza or if it will be burnt, way too much sauce in on area of the pizza or any random thing that shows there was barely any care put into it. P.s. gave them another shot asked for a well done pizza . The cheese and crust were burnt but the dough wasn't fully cooked... completely giving up on this location read more

Was out and about running errands when I decided to place an order for the USS Norfolk sub (turkey, ham, steak, cheese, onions, green peppers, tomatoes, lettuce) with a side of fries and a canned drink. Food was ready on time. Good customer service. Paid, tipped, dipped. Sat in my car enjoying the fresh air while listening to NPR when I took my first bite of fries. It's been a couple of years since I'd ordered from them so I wasn't sure what to expect. Fries were hot and crispy, but a bit of a letdown as they tasted like they were fried in old oil. However, the sammich was okay. Perfect amount of everything and toasted great. Washed the burnt oil taste away with some throwback Lipton Brisk. read more

Worst pizza delivery ever!!! Our pizzas showed up like this.. We will never order from here again!! On top of that, we tried to talk to the gm (Zack) and he hung up on us, VERY unprofessional!!!! You're better off ordering from Papa John's... read more

Chanello's Pizza - two slices of pizza in a box - Pizza Near Me - Virginia Beach, Virginia

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They never get it right when I order. Pizzas are usually overcooked with an amazing amount of grease. Usually 15-45 minutes late! And they manage to miss the additional sauces we typically ask for. Horrible!!! read more

Great service by the Manager! On 9May2021, at about 10pm, I ordered a large pepperoni pizza by phone. I entered the store and a lady appearing to be making pizza behind one of the counters said, be right with you. She then started talking about flip flops with another employee. A 3rd employee (prob a manager) then stated, stop talking about flip flops and help the customer up front. I didnt mind hearing the flip flop story but what I did appreciate more was the Manager's emphasis on customer service. Thank you. read more

I gave this place three chances because I love their pizzas so much. Each time it took over an hour to arrive and they were room temperature. This last time I waited an hour and a half and finally called the store. Manager said it was on the way. By that time I already had a frozen pizza started and told him to cancel it. Terrible service. I'll stick with driving out to the Volvo location where I can pick it up hot and get the carry out deal. read more

Have been ordering Chanello's for years. It seems the biggest challenge they have nowadays is consistency. Recently, the Kempsriver location has truly improved on what was already fine food being put out by this location. Additionally, the staff there are very courteous. Particularly, there is a shift manager there, I can't remember her name. She is very kind, funny, and will do all she can to see to a customer's service. Love ordering there when I know she's working. She's got red hair and some tattoo work. Really nice woman. I order Chanello's often and so should you. read more

I grew up eating this pizza and really enjoy it. Only in Virginia will pizza places throw in cups of ranch dressing to dip your crust in. I think all other states need to follow suit and continue this trend. This pizza isn't all that exciting although the crust is really soft and chewy and I do like that the pizza is a bit salty than most. The sauce has got a nice kick to it as well. I usually go with a plain ole Pepperoni and Cheese or get a Supreme. My little brother told me that the Gigantic Pizza...a 20 incher...the crust is way better than the traditional. I do know they always have deals and coupons for you to use. I definitely recommend than your traditional chains: Pizza Hut, Little Cesare's or Dominoes. read more

The pizza is standard takeout/delivery fare, but it is good. I do like how salty it is, but I tend to like salt. The staff is friendly and the pizza is generally on time and made well. This is a good choice if you are looking for pizza in Hampton Roads. read more

Every time I pass a Chanellos Pizza I have to stop in and get it made the way I like it, the staff is always awesome at making it the way that I like it. Great food and great people stop in you won't regret it. Number 1 Pizza Sub Wing spot in Hampton Roads Virginia. Cheesebreadstix are to die for read more

Chanello's Pizza - Chanello's Pizza - Pizza Near Me - Virginia Beach, Virginia

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First time ordering from here and won't do it again. I have to say I appreciate them calling to confirm my pizza toppings. Arguing with your customer is super unprofessional though. The pizza was definitely no where near what I ordered, the garlic knots were somehow burnt on the outside and uncooked inside. Ugh, so much for an easy dinner night! read more

Dude Fuck Chanello's bruh! they're the only one that seems to be managed by 20 year old delivery drivers there's been something wrong or forgotten the last 5 orders and when they mess up they hit you with a solid "my bad dude" instead of just bringing what they forgot in the order stick with ynot or papa johns or frozen pizza for that matter lol I even feel lame leaving a bad review but I'm sitting here with half an order and a waste of money for the 5th time.. maybe Pizza Hut will seem not so bad now read more

2 small subs literally came on a hotdog bun that and an order of nuggets was $28. Sub was good. $28 is a joke. read more

Late with delivery for the second time within the last several weeks (over an hour since placing the order) and now they are out of thin crust. I will not be ordering from Chanello's again. read more

Chanello's is not your gourmet, run-of-the-mill pizza place. It's classic, cheesy, hot and fresh pizza. Comfort food at its finest. Chanello's Pizza is great if you're looking for a quick pick up on an easy going night. Way better alternative than Little Caesar's! Don't forget dipping sauce, parmesan and crushed red peppers on the way out. read more

Pizza was delivered promptly. It was hot. However, delivery guy could have had a better personality! Also forgot to give me my free bottle of Pepsi! Not impressed! read more

Chanello's Pizza is always a delight. I am so happy Chanello's hasn't changed their recipe like all of the other places have. The staff at the Kempsriver store were so polite and the lady who took my order, Iva, was so friendly and very professional. I would recommend Chanello's to anyone who loves a great pizza. read more

Open late, convenient, inexpensive, tasty food that delivers till late even on weekdays!

First off, I've always loved Chanellos... I have memories as a kid attached to the place... which may make me a biased... but anyway. Just got back from grabbing a pizza with my boyfriend, and they were SLAMMED. There was only one girl working there, she had her hair in a bun, was about 5'3 (really wish I caught her name). Anyway, she was doin it all, sans driving, and even though I could tell she was stressed, she was SUPER nice and worked her butt off. I'm getting a yelp account JUST so I can post this, because she deserves some recognition. Anyway, will of course visit Chanellos again :-) read more

Best pizza around! There sausage is yummy and breadsticks are sooo cheesy. They are open late and usually quick on delivery. My only advice - Don't place your order online read more