Be careful with this people . My son who is a teenager dropped of his car for an oil change and I already called then do not do it because we found another place who is almost half the price. I clearly told them he doesn't have much money . And guess what they offer him all this unnesesary chemical / additives and they told my son it is very important. He paid $165 for an oil change! These people has no heart . Taking advantage of young people . read more

HONEST Dealings & Good people MILITARY VETS / FAMILIES, Like most military Veterans "Honesty" and "Honest Dealings" are at the top of my list when doing business. That's exactly what you'll find in Omar and his Team at Chantilly Repair Center Express. My 2009 Lexus IS250 hit 201,346 miles recently. Pohanka Lexus tried to swindle me out of my car and into a new one by NOT telling me the car needed additional maintenance after having them service it twice. Infact, they encouraged me to drive it in its unsafe condition and "....if anything happens we'll be here to sell you a new one". Omar and the guys at CHANTILLY CAR EXPRESS saved my car and saved me thousands of dollars. That's the type of Honesty and Honest Dealings we need to see more of in this country. Thank you Omar and the guys at Chantilly Repair Center Express. You have my loyalty and patronage from now on. ~ 1SG Derrick Wilson U.S. Army read more

Im giving this shop three stars and the only reason they dont get a lower score is because the owner, Omar, basically bent over backwards to make everything right. I took my car there for new back brake calipers, pads, rotors and brake fluid flush after being quoted a $1200 price by the dealer to do the work. Omar quoted $845. However the $350 I saved was not even worth it since I ended up being without my car for a full week because they couldn't get the air our of the brake lines. I spent 2 trips from fairfax to chantilly (is there ever a good time to make that trek???) Long story short he ended up having to take my 2003 Honda accord coupe to Fairfax Honda to get the brakes right. Final diagnosis: rotors used were too thick and the brake line had air in it, even after being repeatedly drained. Add to this these little annoyances: Dropped off before shop opened in friday, had to call at noon to make sure they had the car, knew what needed to be done, etc because I hadnt heard anything. Had to call again Monday morning (weekend without vehicle...not fun) to get status only to find out car was "ready" on friday. Got the "client is female in 4" heels and pencilskirt so clearly doesn't know anything about mechanical stuff" when I insisted the brakes were "spongy" and that there was air in the line. Sat at the shop for 1.5 hours while they fiddled around with the car, took the back wheels of, etc before being offered a rental car. As I stated the only reason im giving three stars is because the owner did anything and everything he could, including sucking up a rental car and dealer repair tab, to make a bad situation better. However, I wont go back. read more

Chantilly Repair Center - The greasy footprints left inside my drivers side door. Also found a bic lighter under the seat (I dont smoke) - Auto Repair Near Me - Chantilly, Virginia

Great Service and Value from Chantilly Repair Center Express on Willard Road. I have been using Chantilly Repair Center Express for about a decade. They specialize in Toyota and Lexus, and provide great service for a good value. I purchased new cars from Ourisman Chantilly Toyota and they have done a good job servicing my cars for the first few years. However, as the cars got older (I keep my last two cars over 200k miles) the repairs at the Toyota dealer were relatively expensive. If I needed a major service (like 90k or 120k service) or a major repair such as replacing the AC or water pump, I found that the Chantilly Repair Service was about 30% cheaper than the dealership. For a $1,000 repair, that is a lot of savings. I have always found Omar (703-814-7777) to be extremely helpful. As my cars approached 150k miles, I appreciated that he identified all the problems and then provided guidance on the problems that had to be fixed vs. the problems that could wait six months or a year. He has always provided quality service at a fair price. I highly recommend Chantilly Repair Center Express at 14049 Willard Road; particularly if you have a Toyota or Lexus with over 100k miles. read more

This pains me to say, but AVOID this place. I have been a loyal customer for 5 years but I'll be looking elsewhere. Omar is no longer running this shop as he has been on a weirdly long-term vacation for the past few months. The guys who are running shop now are unprofessional. The one older guy is RUDE beyond measure, the complete opposite of Omar. They do terrible jobs on car and make numerous mistakes. From my time sitting in the waiting room, I've seen so many arguments and conflicts break out because of lack of quality service. read more

Came here solely because of Yelp. Omar and staff were extremely friendly and helpful. The Valvoline oil change center was trying to sell me all sorts of crap that my car did not need. They also suggested a transmission flush which Omar said is actually bad for my car. Never let those clowns do anything but change your oil at Valvoline. Had to replace brake pads and rotors. Omar's price was $300-$500 cheaper than what a dealer would have charged. He was able to look at my car within 30 minutes and I was able to drop the car off the next dear for service. These guys specialize in Toyota & Lexus but I will send all of my friends to Chantilly Repair Center. read more

2nd Lexus Service went great as expected and much less expensive than my dealer. I am very pleased to have found this shop. This was about a month and a half ago. I also have a 1996 Honda Civic Ex with a laundry list of small problems. For an oil change I took it into one of the Japanese car repair centers sprinkled inside the beltway as it was more convenient to my home----a repair shop very highly rated on YELP. Although I won't mention which one it was they did a decent job of telling me what was wrong with the car. I took it to Omar at Chantilly Repair Center for a second estimate and had him do all the repairs. Not only did he do an excellent job fixing my little old lady, using ONLY OEM Honda parts, but he was so far under in price that I was able to afford having all the issues serviced at one time. Just picked her up today. *Replaced my O2 sensor ( causes engine light to come on, reduces mileage, and you won't pass inspection). * Replaced center and rear muffler (rusted through and made the car noisy as hell with noticeable exhaust fumes coming into the cabin). *Replaced leaking oil gaskets on valve cover and distributor cap (yes, oil leaks all over the engine leaving spots in my driveway). *Replaced passenger side front axle shaft (was dumping grease on my inside front wheel and was affecting handling seriously). If I could give him six stars I would. Yes, Chantilly is a long drive. But I paid around about HALF of what I would of had to pay if I had done all this work with one of those Japanese service centers inside the beltway. If saving hundreds (and maybe thousands) of dollars is not important to you then keep getting your car repaired at your dealer or some other service center. If you are looking for an honest mechanic that specializes in Japanese cars and can even fix your old ride then check these guys out. It's worth the drive out to Chantilly. I tell all my friends about Chantilly Repair Center. Tell him Huy sent you and you found him on YELP. Business owners care about this sort of thing. YELP is AWESOME!!! read more

I went to this place after my Dad referred me to them. He has been going to them for quite awhile now to get repairs done on his Toyota vehicles. He has said nothing, but great things about the owner and service team. The service team and owners really do care about the customers and only recommending what is truly needed. My dad trusts them for everything pertaining to his Toyota vehicles. I had heard they also service other types of vehicles, so I brought in my '08 Honda Civic for inspection and brake repairs. The customer service was superb. They worked quickly and efficiently and I was out of there in a very short time. All the while, the owner would come out and keep me updated. As another reviewer said they really do value their customers and their wallets! Based on my Dad's experiences and now my own, I would definitely recommend them for servicing all types of vehicles. read more

Who'da thunk going to a repair place could be fun? Had minor damage on my rear fender which obstructed tailgate so stopped in for the first time. Friendly folks helped and a couple short consultations later, decided to "persuade" the damaged piece back into alignment for me. I was on my way in less than 15 minutes(?). Note to self: This is the place to go. read more

We went here initially after reading the wonderful reviews on Yelp. We have not been disappointed! Both of our cars have made a visit to the repair center now, and the service has been outstanding. I have never felt any kind of loyalty to a car repair shop, but I know that my husband and I will only bring our cars here as long as we are in the NOVA area. We have also referred friends, and they also had a wonderful experience. Omar is great at recognizing the problems that need immediate repair and those that could wait a bit. We have never felt like he tried to up-sale to us. Not knowing much about cars, he gave us enough information to make an informed decision about steps to take for maintenance. We brought in our '99 Accord with well over 200,000 miles on it. We know he could have given us a laundry list of fixes (as other shops had in the past) but instead, Omar told us what needed immediate attention and ensured us that he would only suggest things that would keep our car on the road. They have also been great about giving us the costs before doing any work. We have only been pleasantly surprised at the bill. They also have a comfortable waiting room with a cable television set up. I have 2 babies, and we were fine waiting while work was done. They were also very fast and we did not feel like they were keeping us longer than necessary. The staff is super friendly, and when the work was done, they even left the AC running so the car wasn't hot for us when we got back in. I've never been to a car place that compares to this. We will be back for everything on our cars! read more

***UPDATE*** After speaking with Omar I have upgraded my review to 5 stars! With this latest visit the team has been very helpful and answered all of my questions. I look forward to working with them in the future. read more

Omar and the crew at Chantilly Repair Center did a fantastic job not only working to diagnose a difficult to find problem on my car but also communicating what was going on throughout the process and trying to make sure that I was happy in every way possible for them. I'm a car guy and I typically do my own work when it comes to the little things that go wrong here or there but a problem came up that I had been struggling with for weeks. Omar was happy to take the car in and not only try multiple possible solutions but was willing to take the time to do internet research and call trusted performance shops with a knowledge of my particular car to see if they had experience with my particular issue. After a couple weeks of attempted diagnosis we came to a point where it needs to go to a shop with a dyno for load testing and Omar gave me a solid recommendation on a trusted shop to go to. I think it speaks volumes that though we did not identify the issue with my car, Chantilly Repair Center did everything they possibly could to try and make sure my car and I were taken care of. As a bonus, they will not charge you if they do not repair your vehicle. I will be going back to Omar and Chantilly Auto Repair as my trusted mechanic from now on. read more

This shops prices are at par with the Lexus dealer pricing for one of the services I needed for my aging Lexus SUV and only when I coupled another major service, I was offered a paltry "discount" on the total services . Strongly advise comparison shopping with other shops(which I didn't do before the giving the go ahead at this shop), not just the dealer, you'd be in for a rude awakening read more

I found these guys on Yelp, read all of the reviews, and decided to take my car in. I needed a new muffler and brakes, and my car is old, a 95 Mazda. I don't think I have ever had a better experience when taking my car somewhere for repairs. read more

Wow! This is the best repair center I have been to in a long time. My wife's car is an '01 and I have done most of the maintenance since it was new; brakes, engine mounts... This time, I had a laundry list of work from easy to difficult and not a lot of time to complete all the work. So, I took the car to Omar and his mechanics based on the recommendation of my friend. I had a wonderful experience with Chantilly Repair Center and I will be telling everyone I know to take their car(s) there. Great service and really good pricing. Thank you Omar! read more

After getting a long list of work to be done on my Nissan from the dealer (many of which I knew I did not need) I decided to switch to an independent. Based on the review here, I just had my first service done at the Chantilly Repair Center. What a pleasure! They changed the oil, told me that I did not need any of the stuff that the dealer wanted to do yet, suggested TireRack to get my next set of tires (which I always use anyway)...and everything done on time. Even though they specialize in Toyota and Lexus, they also work on all Japanese cars. I asked about our Audi and Omar says he can work on it as well. One of the few times that I actually enjoyed my interaction with a shop. read more

I'm so grateful for the great customer service and care chantilly repair center provided. I had a flat tire and had to put a donut on at work, the next day I had a low air in another tire. So I took my suv in to them they took the car in right away. 20 min later they were able to plug my tires and remove 2 nails ( stinking construction in this area), for a very great price!! Can't say enough good things about these folks. read more

I took my 2001 Lexus here after it failed the emissions inspection at the dealership to which I'd been taking the car for many years. The dealer was adamant that both of the catalytic converters needed to be replaced and gave me an estimate of $2800.00 for the job. Since the car had only 90,000 miles on it seemed to me that replacing the most expensive components on the car shouldn't be the first thing to do. I proceeded to look for alternative shops and found the Chantilly Repair Center via YELP. I live about 60 miles away, so spoke to Omar on the phone before bringing it in and he informed me that it was unlikely that I needed this level of repair. In short, the car was repaired, passed emissions inspection and the bill was under $300.00 (including the $28 inspection fee). Even considering the distance, I will now take my cars to Omar for any major repair. Thanks Omar! read more

If you need any automotive service this is the place to go. Great service, awesome customer service and the guys will treat you awesome. The service area is really clean and when I took my car in I was given the truth and no bs about what was wrong with my car. I just moved to the area and can say I have found the place I will be taking my car to from now on. They offer inspection, emission and many other services. Give them a try, I know you won't be disappointed. My car and I were definitely not. read more

Chantilly Repair Center - Chantilly Repair Center - Auto Repair Near Me - Chantilly, Virginia

See all

Update: customer experience has drastically gone down as Omar has shifted his responsibilities to other mechanics, especially one mechanic who goes by the name "z". Extremely rude. It is easy to see that they no longer care about their customers. This mechanic "z" has played classic games and has been extremely rude to me, it has gotten so bad that I will now be looking elsewhere after using this shop for years of service. There's plenty of other shops in the area who actually care about earning your business. -- Omar is the most honest and kind mechanic I have worked with. He tells it like it is, and doesn't play games with his prices like other mechanics. He is fair and truly cares about his customers. I've witnessed him perform multiple random acts of kindness just through my visits throughout the years. I trust him more than even the most advanced dealerships. Moreover, if Omar was a doctor, I'd trust him to repair my 101 year old grandmother for another 40 years of life. Don't look anywhere else. read more

Honest and reliable. Best repair shop in NOVA. Great prices with top notch service. My only place to get my cars repaired.

I have been taking my cars to Chantilly Repair Center for years. Z and his staff are always very friendly and helpful. He explained to me the problems that the car had, and even sent a video to me to help me understand what the problem with the car was. Very patient and experienced skills! Amazing service!!! Really appreciate it! Highly recommended! read more

Had a brief but great experience with Chantilly Repair Center. Instead of giving you the run-around and just getting you to sign on the dotted line, Omar clearly explains the work completed. You may have to wait a moment upon pick-up as this is a small operation and Omar or one of his technicians may still personally be test driving your car. There was even optional work he did not perform because it was not needed; I'm sure typical "stealership" service centers would not have a problem doing optional stuff and charging you! Bonus that they noticed my state inspection had expired and they performed state inspection for me. read more

Went back to this place a yr or so ago for an inspection...I forgot if it was a safety or emissions..(they actually don't do one of the inspections any more). They had misplaced my keys so they had me waiting awhile while they were frantically looking for them. Now I don't know about y'all, but attitude and courtesy goes a long way. I do not expect "bed side manners" from these places, however, be polite and don't BS me. This place def is professional and courteous. They ended up apologizing and didn't give any excuses. Oh..and they let me go without paying since they had me waiting. I don't think I've ever paid at this place yet! Thanks guys! read more

Had a great experience here. Decided to take my car for a free estimate for a knocking sound in my steering wheel. Z (not sure if spelled right) took a look and let me know what it was and told me that it should be covered under warranty so I should be able to get it fixed for free at the dealership. He also answered my multiple phone calls and multiple questions to help me make sure I wouldn't be wasting my money on an estimate at the dealership (making sure that specific part was covered under warranty). Really appreciated his free help. read more

I didn't think I would write a review like this for this place as I have never had a problem until the last time I took my car there. It was awful. Since Omar left or is not in the shop the service is crap. I took my car in for an oil change, for them to replace a running light, fog light and to check my tire as it is making a noise as if it was a flat tire but is not flat. I drop my car of in the morning and leave the key in the drop box. I work in Chantilly twice a week so I make my appoints on one of the two days. I wrote EXACTLY what I wanted them to do. I got the car my car was done. Get someone from work to drive me there and pick up my car. The oil change done, they changed the BULB in the fog light not the entire light as the screen was missing and I need that to pass inspection, hence why I said to replace the light, and they tell me my running lights are working and the tire is fine, they filled with air. I paid for my service, walk to my car and immediately see my running light is not working (passenger side is out) and the fog light was NOT replaced, I walked back in and tell them. The guy apologizes and said he will order the fog lamp and will call once its in. I get a call a week later and schedule to drop my car off. I again write on the drop off form what a want them to do, REPLACE THE FOG LAMP, replace the running light AND AGAIN CHECK THE TIRE AS THE NOISE IS STILL THERE. I get the call that the fog lamp is replaced but they cant replace the running light as they would have to take it to body shop as the entire front bumper needs to come off and then they begin to tell me BOTH lights are out. I tell them no don't replace it they are running light I don't need them and if they are both out its ok. I pick up my care and again head home to notice the noise in the tire still there they NEVER test drove my car I am assuming or they would have looked into it, and guess what both my running lights were NOT out only the passenger side one. I sent a text to Omar along with photos, well I can assume it was Omar I texted and got an "I am sorry I will look into this" I never heard a word since. I now need other work done on my car and am in the process of looking for a new shop one closer to my home since I am only in Chantilly for two days and USED to like this shop but not since my last experience. They also need a MUCH better system on making appointments. I called and texted for a week to finally get a response back. read more

These guys are great. I brought my car in with a slow leak in my tire at the busiest time of the day. They helped me right away, I was in and out in 15 minutes. Great and friendly service. read more

Had to work so I had no choice but to let my wife take my truck in. After a yelp search we found these guys. Wife said it was the best repair shop experience she has had. They explained everything so clearly she even explain to me why my truck was cutting out. Considering how many things they could have claimed were wrong, they only made 150.00 to replace the crank sensor positions. Very highest recommendation. read more

Nowadays, a great trustworthy mechanic like Omar is almost impossible to find. I am very fortunate to have met him 6 years ago when a "Toyota Lexus Specialist" sign caught my eye as I was leaving Pohanka Collision across the street. He has done a lot of great work for me since then and he is my go-to mechanic. I DIY most of the work needed for my cars, but when I can't or don't have time, I rely on Omar who tells it to me straight and works with me in every way. He's an experienced master mechanic with excellent, accommodating service at reasonable prices. Chantilly Repair Center is truly a rare gem. read more

Overall great. The good: 1. Omar knows his stuff. 2. Great handholding and mechanic's bedside manner -- they take time to explain the issues in detail. 3. Decent pricing. 4. Assortment of beverages in the waiting room The bad: 1. Understaffed, and thus take forever to return calls/emails. Sal is the only service advisor; Omar is the only master tech. read more

This is a fantastic establishment. Omar is exceptionally professional and courteous. I was considering going to the dealer, but I'm glad I chose this shop instead. Highly recommended. read more

I was just amazed and delighted by my experience with this place. Have to give props to yelpers for leading me to choose it, and was so pleased that I have to add my voice to the chorus: bring your car here - you will not be sorry. This seems to be one of those rare businesses where the owner and his team enjoy what they do, do it creatively and treat customers as if they value the relationship and the customer's wallet. The owner, Omar, believes in recommending work only if it's needed *now*, meaning that you get more life out of the parts you have, until they're ready to be replaced/repaired. They are resourceful (tried to repair a leaky exhaust by rebuilding/soldering part of it, other places just wanted to sell me the works), easy to communicate with (actually they're fun and really on their game/passionate about car repair) and seem to really walk the talk on both quality and integrity. My whole experience was positive, but here are a few more specifics: when they told me they needed my car for the whole day they offered to drive me home and pick me up, even though I live 20 minutes away; they honored their original price quote even though the repair ended up being more involved and needed more expensive parts. They keep the shop very clean, too, even the floors seem more like walking into a car dealership than a garage, and they play great music ... you can tell they respect and get a kick out of the work they do, a very different energy than any repair shop I've been to. I noticed them gathered laughing with another customer as they looked at his car. It's like, of course they want to make a profit, but that's clearly not all they're about. Genuinely caring about the customer experience: what a radical concept. read more

Honest and fast service. My AC decided to die on one of the hottest weeks of the year. Fun right?! After shopping around for shops (minus dealers) Omar was the only one that said he would diagnose the problem without charge. This saved us $150 off the bat. We did however run into a little bit of a problem with obtaining the part we needed and had to drop off the car twice - not Omar's fault at all. I'm pretty sure since they ordered the part from the VW dealer they were being jerky with delivery - this is pretty common between dealer/small shops. Once they did get the part my car was done the same day before noon. I wouldn't hesitate to bring my car back here for more work - hopefully not any time soon though! Thanks guys read more

Okay Omar is a lifesaver. I took this maxima I was planning to buy to him and he tol me (long story short) to run the other way. So I ended up buying my brand new acura tsx :D if it wasn't for him I probably might've bought that maxima. He is definitely an awesome mechanic. 4 stars because he told me to go to a Nissan dealer and persuaded me (well tried to) to buy a Nissan Altima. And said the ppl would be helpful and knew I was coming. But once I got there the people were anything but helpful. We waited for an hour the original sale guy he told us to see wasn't even there. They sucked all around. He was pretty pushy about getting us there too. Not sure if he makes commission or not off of it. But besides that he is an AWESOME mechanic I can already tell. You can't go wrong going to him just don't go see the Nissan dealer in Manasas if he refers you there. He asked me to review about 1 1/2 month ago but I just got around to it. Lol sorry read more

We dropped our Honda off here recently for some non-trivial repair work (not a typical DIY job). Car works as expected. I think we finally found a good local mechanic. Sal is great to interact with and Omar seems to do things the right way. read more

Great Shop. Great customer service. 110% HONEST. I trust them with all of our vehicles. Cant say enough good things about them. Omar is very knowledgeable. Im a customer for life. Keep up the great work guys. read more

You will get straight answers to issues about your car. And you wont be charged unnecessarily. The location is not the most convenient (no shuttle service) - and I think they are understaffed (Phone access is less than ideal). And they may not specialize in every type of car . But those are minor quibbles. If you have a car problem and are tired of getting big bills form a dealer, this place might help. For my visit, I got clear answers and a plan of needed fixes to my car that were needed to keep it in good shape. read more

The Honda dealership and local goodyear auto center are just really bad about pushing unnecessary and expensive repairs/part replacements. On the other hand, Omar is great about diagnosing and explaining the issue and whether a repair is even necessary. If a repair is required, his pricing is always better than the dealership and Goodyear. He's also very good about providing options for a given problem. read more

As a 26 y/o female I find it really intimidating going to car repair places and having work done because you always have that worry in the back of your mind that you may be taken advantage of. I did not feel this way in any way shape or form when I came to this location, in fact I thought the complete opposite. I felt like I was treated very fairly and upon arrival I was greeted by a very nice guy whose name I did not catch but he was the same gentleman that explain everything I needed done to my car in a really thorough manner. He was very polite and I could tell that he was trying to look out for me. However, I will say I did not end up getting any work done to my car and I'm going to blame my husband for this one, because he just wanted a second opinion but if it were up to me I would've gladly had this location take care of all of my car needs. The manager didn't even charge me for the time he took looking at my car when he definitely could have. Thank you Chantilly Repair Center for being so accommodating, and I can guarantee I will be back if my husbands "second opinion" doesn't work out haha. read more

I just tried calling multiple times, during open hours, without answer. My business has been lost due to this.