Loyal customer of Chapman BMW, now having purchased my third vehicle. The staff is fantastic, it makes purchasing a vehicle easy. Kim and Nikki make a fantastic team and took a great care of us. read more

Don't waste your time and money here. Poor service and your typical car salesman/mechanic stereotype situation. Picked up my wife's vehicle after poor service and headaches. They said we will wash it and put it back together. Wasn't washed (didn't matter) and just found that they didn't put the bottom cover back on the vehicle either. Found it in the trunk this morning. read more

Chapman BMW on Camelback - Bottom cover - Car Dealers Near Me - Phoenix, Arizona

Always helpful, efficient and timely...the Chapman BMW service team is top-notch. Most recently, Taylor and the mechanics team helped me get my 2015 X-5 ready for a long road trip. Their video of the full-vehicle inspection is amazing. Well done, Chapman BMW team! read more

Hany was an amazing salesman! He explained everything to me, leaving no surprises and answered all my questions! I would recommend asking for him! This was my first BMW purchase and a very good experience! read more

Chapman BMW on Camelback - My 1st BMW purchase! - Car Dealers Near Me - Phoenix, Arizona

Blane was an excellent sales adviser who listened, made recommendations, knowledgable suggestions and was not pushy.

Fast and professional service from Aaron B. I was told what services needed and did not need. I was not pressured into anything. I will be returning for future service or purchases. Thank you read more

Best BMW Service Department in the Valley I'm highly critical when it comes to BMW dealerships, especially their service departments. However, working with Mitchell Timothy was the easiest and most seamless experience I've had. He is incredibly kind, accommodating, informative, and personable, making the entire process stress-free. Mitch took the time to thoroughly explain everything, including BMW's factory tint option for $349, which is competitively priced with ALL valley local tint shops. His expertise and professionalism set him apart, and I wouldn't trust anyone else with my BMW--or my family's. We all drive BMWs, and I wouldn't send them to anyone but Mitchell. If you're looking for ultimate driving machine top-tier service, do yourself a favor and ask for Mitchell Timothy! read more

As always service advisor Sam took great care of me! Every time I service my car with him it is quick, hassle free, and fairly priced. 10/10 would recommend him as your service advisor ​ read more

No hard sell, easy approach on additional features like extended warranties, just a very pleasant experience overall!

Chapman BMW on Camelback is always super professional and responsive to my needs and concerns. Have 2 BMW's bought from there and travel over 2-hrs each way to make sure that all of my services are handled there / even after the warranties have expired. Had a new service rep yesterday - Mitchell- who was great. Looking forward to a long relationship with him as my service guy. read more

Jordan was fantastic. Terrific service, professionalism and can do attitude. He made the entire experience memorable.

Always amazing service so the team is always so kind and helpful I only come to this location because how they are

I took my car to Camelback BMW BIG mistake. Camelback BMW said I needed to do all this to my car $8100 repairs. I came in for a regular oil change. I came in by myself... I took a picture of everything I needed. He said he couldn't print out the estimates...so I took a pic. Sadly don't judge a woman coming in thinking she has no experience. Nothing on my car app needing all these repairs... Camelback BMW you can't be trusted! I'm went back to North Scottsdale BMW, where they said nothing is needed the next day where I did not get a repair estimate or the one in Sherman Oaks either. Camelback BMW you CANNOT be trusted! Shame on you! . How can a business like this go down so low...people have cameras in their cars . BBB my next step read more

Chapman BMW on Camelback - The estimates repair I needed for my car. Lol. - Car Dealers Near Me - Phoenix, Arizona

Blane H. my sales person is awesome and gives you that excellent customer service experience and treatsl xyou the same after the sale is completed. This was my 2nd purchase from him. The Genesis Sergio who asssit explaining all the car functions is awesome as well and he also helped with my previous purchase. He is patient and coming out again to set garage remote with my car. Aaron my service consultant is phenomenal. He definitely went above and beyond caring for my previous car and communicating. He explained everything clearly and told me things I didn't know. read more

Aaron is my service advisor over at Chapman BMW on Camelback! He is an amazing communicator and definitely shines above the rest! I do love the people at this location and my BMW is pretty sick! Lol read more

Great service and customer service by Mike my service advisor. I keep coming back to Chapman because of their excellent service, if you own a BMW then I suggest you got there and say hi to Mike. read more

Chapman BMW on Camelback - They also washed my very dirty car - Car Dealers Near Me - Phoenix, Arizona

Wonderful experience at Chapman BMW when I purchased my new vehicle. No high pressure sales antics. Everyone was very friendly and professional especially my Salesman Michael Gatz. read more

Great experience purchasing a new car from Chapman BMW on Camelback! The sales department at Tucson Autonation BMW (different dealership) was so difficult to work with we decided to look in Phoenix. Glad we did. Blaine was so easy to work with and very helpful. If you just want a car for a fair price without all the games, call Blaine at Chapman BMW. read more

Had an amazing experience with Chapman BMW. My sales advisor, Ray was incredible. Super friendly and really knowledgeable - he knew everything there was to know about the car I was looking to buy. The finance manager, Jeremy was professional and straight to the point. At no point did I ever feel pressured or talked down to. After our first test drive, I completed most of the transaction over the phone. Jeremy called me to go over the paperwork and Ray delivered the car directly to our door and spent nearly an hour reviewing all of the numerous features of the car with me. I really can't say enough about these guys. They're my go to choice the next time I'm in the market for a vehicle. read more

Chapman BMW on Camelback - My new Z4 M40i purchased at Chapman BMW on Camelback. - Car Dealers Near Me - Phoenix, Arizona

It was 5 star all the way. We had a great salesman (Blane) I hope to work with him in the future. My wife love the X1, we have been looking for a while for one and this one was just right for her. Chapman BMW on Camelback took there time explaining all features on the car. They did a great job. I would highly recommend Blane to anyone who wants a new BMW. read more

The service advisor Michael Doyon was very professional and quick in taking care of all my and the car's needs. Kept me in the loop and costs to ensure the car was back to me on time and working. I felt valued and appreciated as a customer. I knew exactly the costs as he was transparent throughout the whole experience. I have been a customer of Chapman BMW of over 25 years and they do they keep me coming back to them for more cars. read more

I had a great experience at Chapman BMW. My car had a recall and I called to inquire how to proceed. I was put in contact with Wyatt, my service advisor and he was patient, kind and informative. When I took the car in for the service it was quick and easy. There was constant communication about the repair and they were finished before the promised date. I did not purchase my car from Chapman and it is an older model. Wyatt made me feel like I was just as important as someone who just bought a new car from the dealership. If and when I do buy a new car I would not think twice about where to go. I would absolutely bring my business back to Chapman. Highly recommend! read more

Chapman BMW on Camelback - My 'new to me' BMW - Car Dealers Near Me - Phoenix, Arizona

Bought an LC 500. Jimmy was the only one communicating for over 50 days as if my finance guy didn't have time for me while they were still trying finalize the deal. Plate expired. I told them, they did nothing. Paid 2 months of insurance to now a cancelled policy. Car is sitting at my property. I can't drive it. I keep calling, they say they're going to do something but don't. I really don't get it. I've been polite and consistent yet days go by with no reach out. I think they should communicate daily with their customers if they're finalizing a deal. Give another temporary plate if they're still in the process of finalizing. Not tell their customers the deal is final then 30 days later say it isn't finalized. Aside from that I got a smoking deal IF they can get their act together and maybe I'll update this review. read more

This place was fantastic. We were met by Brice in the parking lot. He welcomed us in and listened to our needs. Kim and Brice than went through the inventory and found us a vehicle that met our needs and budget. Julio than went over the finances for the car and our options. The vehicle was tinted and detailed. Our genius set us up with the basics and more. Michelle and I could not be happier. What a great experience! We want to thank the whole Chapman family for the great experience. read more

Hany was a wonderful sales person to work with. He was attentive but not overbearing and never pressured me to purchase.

Always great service but the check in process is ridiculously long and their technology could use an update. Why do you have to go inside and take a seat to drop off for an oil change? We haven't had to do this at Porsche, Mercedes or Toyota. read more

Stan made it all right in servicing my concerns, after some confusion with prior sales staff ! Stan addressed every issue about the sale and showed professional care ! read more

car was completed as promised. Ryan the service advisor is one of the best. Loaner vehicl was nice and fast lol

I've been a customer of Chapman BMW for about 25 years, and I have always had very positive experiences with the sales and service staff. Steve Murphy (sales) worked hard to locate the exact vehicle I wanted. I recently had a recurring problem with what I thought was a dashboard rattle, and the service team, led by my service advisor, Aaron Baez, diagnosed the issue -it wasn't even a BMW problem- and helped me resolve it. Their persistence in keeping my X5 in top shape has made this vehicle ownership experience the best I have had in my many years of vehicle ownership. I highly recommend the skilled service team, and Aaron Baez, specifically. I remain a big fan of the Chapman BMW team. read more

I leased a BMW X3 from Chapman BMW on Camelback in 2023. During the negotiation process, I expressed concern to the sales manager, Tom, that the 7,500-mile annual limit was too low, as I am used to 10,000 miles per year on previous BMW leases. To address my concerns, Tom assured me that the dealership would buy back the vehicle after two years or once I reached the total mileage limit 22,500, whichever came first. This promise was made without any mention of contingencies or additional conditions. When I returned to the dealership in January 2025 after reaching approximately 21,000 miles-well within the agreed timeframe-expecting the dealership to honor their commitment, I was met with a different response. When I reminded Tom of his promise, his gross response (caught on audio) was, "Did you get it in writing?"-implying that a verbal agreement, even one sealed with a handshake, held no value. After checking the system, he confirmed that he was indeed the manager who signed off on my deal but refused to honor the buyback promise. This interaction raises serious concerns about the dealership's business ethics. If verbal commitments from management cannot be trusted, how can any customer feel secure in their dealings here? It is troubling that a sales manager would dismiss a handshake agreement--a gesture traditionally symbolizing integrity--with such indifference. It has now been nearly 4 weeks since I was told the general manager would follow up regarding this issue, and no one has contacted me. Given the lack of accountability, I intend to pursue formal consumer protection avenues, including filing complaints with the Better Business Bureau and the Arizona Attorney General's office. If you choose to do business with Chapman BMW on Camelback, I strongly advise documenting every interaction and ensuring that any promises-no matter how clear-are put in writing. Based on my experience, Chapman BMW will take advantage of women not knowledge about vehicles and verbal assurances from their management cannot be relied upon. read more

If I could give ZERO stars I would. Two weeks ago, I took my 2016 BMW 340i (VIN: WBA8B3G55GNT92872, 53k miles) to Chapman BMW on Camelback for an oil change and to investigate / repair a P0440 EVAP engine code. Within two days I was given an estimate for $7K, which included a new oil filter housing, a new water pump, and needed repairs to my crankcase diaphragm / a PCV issue. Apparently, the new oil filter housing was needed because the technician had broken the head of the oil filter off into the housing. Thus, creating the need for a whole new oil filter housing ($1234). Given that I had waited an excessively long time to get an oil change (16k miles and over a year) I felt bad and authorized the oil filter housing repair but told them I would have the water pump and PCV issues looked at elsewhere. Note, I also talked to other certified BMW mechanics at Elite Bimmer and OnSite BMW, here in phoenix, and they both were like, I've never heard of "breaking off a filter" and both have done oil changes in cars that had gone longer than mine. Both urged me to put pressure on the dealership to own the mistake. But, given I had waited so long for an oil change (16k miles), I went ahead and authorized the oil filter house replacement ($2834). After that, they sent me a video of how the water pump leak had gotten so bad that now I couldn't even drive it away. Before bringing it to them, I had never once seen a drop of liquid under my car, particularly coolant. Yet now I had a leak so bad I couldn't drive the car away. Exasperated, I paid them the $4600 for the oil filter housing replacement and the new water pump and got out of there as fast as I could. I never got accurate diagnosis or resolution to the original EVAP problem. Instead, they morphed it into / fabricated a $3200 PCV/crankcase issue. I told them no thank you on the PCV issues and got out of there. A week later I took the car to BMW North Scottsdale .... and what do you know .. the EVAP issue was from a fuel tank vent value problem (the one thing that Chapman had said was "operating as designed"). I paid BMW North Scottsdale $551 to fix the fuel tank vent value and close out the EVAP issue. I also had BMW North Scottsdale confirm there is NO crankcase pressure problem / PCV / or diaphragm. Note, I told the service person at North Scottsdale that if the diaphragm was damaged or torn that seemed to align with the verbiage on a limited warranty dealing with torn diaphragm and PCV issues and he agreed, but said, "right now you don't have any PCV or crankcase issues". And yet this is the issue that Chapman "found" and was attempting to charge me $3200 for. I am now wondering if Chapman was less than truthful about other things .. given they were "wrong" on the fuel vent value and "wrong" about the PCV issues .. what would stop them fabricating a story about my oil filter housing or my water pump. This is my 3rd BMW (two 335i's and now a 340i) and this is the worst experience I've ever had dealing with BMW or any car maintenance. I lodged a complaint with the BBB and I'm currently consulting a civil attorney about damages given what appears to be provable and blatantly dishonest, perhaps even fraudulent behavior. read more

Chapman BMW on Camelback - Car Dealers Near Me - Phoenix, Arizona

Miles and Biagio were super helpful and communicated with me every step of the way. Great experience!!

Fast great customer service in getting my car in immediately for a free run flat tire and car rental during my car in service. I called on my way to a career fair which I am normally a remote worker and they got me in and out fast. On my way to work with 15 mins. Saved the day! Thank you read more

Our saleswoman Angela was the bomb!!! she gave it all she got to get us a smoking deal! Not to mention she had the best personality and was so understanding of my concern and wants! If I ever got another car I would definitely go back to her! Time and time again! thanks Angela!!! read more

Salesperson - Samer was great! Gave me options, explained everything and was very patient as I made decisions. Thank you Samer!

Patrick was fantastic. He tracked down the exact car with the specific options I wanted, other dealers would not do this. He kept us in the loop with the car being shipped. I would highly recommend him to others! Keep it up! read more

On September 20 I purchased a 2026 X6 at Chapman Camelback. I asked to put the registration of the car under my company with myself as the guarantor. After waiting close to an hour, the business manager JOHN DONOVAN, tells me it can't be done and that I will have to put it under my personal name. He proceeds to tell me that with over a million dollars revolving on American Express every month I am a high risk customer. He convinces me that 10.99 for 7 years is all I will get and he then has me sign a contract so riddled with mistakes he doesn't finish and says he will call me to finish the process on Tuesday, September 23. Keep in mind, I could have just put the entire car purchase on my credit card. Wednesday comes around, and I am in love with my new car. John calls to say that I am no longer finance approved and that the only way the deal will land is if I trade in my 2025 Aston Martin as part of the deal. I agree to this as long as the trade is fair. On September 26 I bring my car in for its breakin service and am asked to meet with John Donovan. When I do, he tells me that i will only get 50% of what my car is worth but that is still more than the loan so I will come out way ahead. I ask to see the numbers and he shuffles the papers around in an effort to conceal the FRAUD he is attempting. He attaches over $27,000 in warranties, maintenance, and services for the next 7 years. I tell him that I don't want that, because I will only use the 30,000 mile standard warranty and then likely trade in the car. He proceeds to tell me that warranty no longer exists and that I must purchase these packages as a condition of the finance company. I then ask to see the previous contract I halfway signed and the purchase price of the car was lower. He then hides this sheet under a table and says it is out of order. I tell him again that I do not want all of these extras and he tried to convince me that this has always been the deal I agreed. Sitting face to face to a devious criminal in a BMW polo is an absolute assault to the Ultimate Driving Machine. This dealership has done nothing to remedy the situation and I can only assume they are all partner to the scheme. Do not fall victim like I almost did. Check your paperwork. Verify the products and terms. If you can help it, buy your car at a different dealership. And do NOT trust or work with John Donovan. Shame on Chapman. I will just have to buy my new car somewhere else. To John: This complaint will be filed with the Attorney General of AZ and every regulatory agency in the country. Apart from that, you picked the wrong guy to defraud. I will let my lawyers take it from here. read more

Excellent remote buying experience working with Jaylen and BJ in the CPO Dept of BMW. 100% remote from Virginia. Negotiated in 20 min, ppw in 3 hrs, detailed/gassed up and on the truck 48hrs later. Vehicle arrived perfect in 4 days. Thank you! read more

Chapman BMW on Camelback - Car Dealers Near Me - Phoenix, Arizona

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Amazing fast service It was my best experience EVER leasing a car And they have wonderful deals Such a great company, BMW THANKS PATRICK, Michael and Julio read more

Sold our vehicle. Signed over title last week. They didn't arrive with a check for the vehicle. Then told us with would take 24-48 hours. It's been 8 days and we have not been paid for our vehicle even though they have the documentation and title signed over. No response after leaving a message with the sales manager at the front desk. read more