I brought my car in for a recall fix. 2 weeks ago i had a Freak Accident. You know , i just had my car washed and vacuumed and i was ready to drive Lyft. Nope i sideswiped a yellow pole on my left driver's side. I was crushed Chapman took xare of the the recall and when ipicked up my Blue Hyundai they had piolished and removed any traces of yellow paint! They went the extra mile plus to keep me as a satisfied customer for Life!! Unbelelivable. I will include a picture of what my car looks like now. I recommend asking for Jamie in the Hyundai Service Department. read more

Appreciated the thorough explanation of what work I would need on my car by service agent Joe Bartizal -

Staff was exceptional. Took great care of my car. Everything was well done. No charges. Everything was covered. Thank you. Lloyd Trilling read more

Lori S. Aug 15, 2025 I wrote a long review of Chapman Hyundai on 8/6 and the manager responded. I thought wow, maybe we would be able to work everything out. However, quite the contrary. See thread below: Aug 11, 2025 - Their response to my review: Lori S, We sincerely apologize for the experience you've had. If you are continuing to have concerns with your warranty or vehicle, please let us know. We would be more than happy to either complete the necessary repairs or explore replacing the vehicle for you--whichever works best for your needs. Thank you, George Salman General Manager Chapman Hyundai & Mazda 8/14 My response to him: Good afternoon, George, Thank you for taking the time to respond to my recent Yelp review. Other than the concerns I mentioned, we are happy with the vehicle we purchased and are not looking to exchange it. However, we would like the Invisibrake system removed at no cost to us. In addition, the warranty is still showing on my loan and needs to be cancelled. We completed the required cancellation paperwork at the dealership on July 19th and gave it to the manager at the desk (unfortunately, I do not have his name). We do have a copy of the document. After checking with both the warranty company and Desert Financial, we've confirmed it is still showing as active. If we can come to an agreement and have these items addressed, I would be more than happy to update my review to reflect that Chapman Hyundai stand behind its customers and takes action to make things right. I look forward to your reply. Lori S. 8/15 His answer to me - after saying they would be happy to complete the necessary repairs: Lori, I sincerely apologize for your concerns. I am always happy to assist and support our customers. However, I do take issue when a review is used as a bargaining tool or leverage. Again, I apologize for any frustration this situation has caused. George Salman General Manager Chapman Hyundai & Mazda Bell Rd. Value Center gs@chapma My final response to him: Wow!! This is not a bargaining tool. You are the one who offered to take care of any repairs. Maybe you should review what you wrote to me! That's fine, I think we're done here. This tells me all I need to know about Chapman dealership. I'll definitely revise my review. Lori S. read more

Very good experience with Jeremy are sales dealer and the finance department. I love my Honda limited Tucson

Great selection of cars, great staff this is my 9th car bought from chapman. From the service department to the sales team. They can beat any other dealers price. read more

THE BEST car buying experience ever! My young daughter was in a terrible accident. Her car was totaled, so she needed a replacement. I contacted Chapman Hyundai on Bell Rd in Phoenix, AZ regarding a car for sale posted online. A salesman responded immediately: BRANDON ABBASI. He was awesome! He was friendly, upbeat, knowledgeable and professional. After reviewing several different cars available, he narrowed it down to just the right one. He put everything together smoothly. Throughout the transaction, he responded immediately to my calls and texts.  No glitches, no hiccups, no problems along the way. Brandon helped transform a very traumatic car accident experience into something absolutely wonderful. I nominate him for  "Salesman of the Year". :) read more

My Mom needed a new car and I wanted her to look at a new Kona. We did our research and went to Chapman because their inventory had exactly what we were looking for! When we arrived we were approached by this energetic and handsome gentleman, Nic. He made Mom & I feel welcomed and comfortable. Let's just say, Nic was the BEST salesman we have ever had!!! He was SO patient and caring with my Mom. She was nervous and excited and he made the experience so wonderful for her!! He showed her every amazing feature of the car and answered all her questions. My Mom purchased the fully loaded 2024 Kona on the spot and she is thrilled! The Kona is incredible and so is Nic!!! If you are in need of a vehicle, please do yourself a favor and go see Nic at Chapman Hyundai. read more

Chapman Hyundai Phoenix - Mom & Nic - Car Dealers Near Me - Phoenix, Arizona

I had to buy a car unexpectedly because of an accident. Have to say it wasn't my fault. I was dreading it. It's not as if I'd been saving up for a car purchase. All of a sudden having to research and test drive and then there's the $$$$. Right? Don and Dale at Chapman Hyundai made the whole experience positive. I never felt pressured. They were respectful of my budget. I was not a high dollar buyer for sure but they treated me as if I was. I appreciated Don's no nonsense professionalism. He was very genuine. As a woman car shopping alone I am so grateful to have worked with Don. Dale went the extra mile to find me the best financing. Even after I had a good loan offer from my bank Dale took the time to find me something better. He explained all of the finance stuff clearly. All of my questions were answered but he cut through the BS and we got done in record time. Seriously left there thinking I should call them and ask if they want to go out for happy hour. Best car buying experience ever. read more

I had a wonderfully efficient and friendly experience with service at Chapman Hyundai this week for my Sante Fe Limited. Jamie was my advisor and handled my ABS fuse recall request quickly and professionally, from scheduling to ensuring the needed maintenance was completed. My vehicle was also checked for any other needed maintenance (there wasn't any needed at this time) and was washed before I picked it up. Everything was done in the time predicted with no surprises. I couldn't be more pleased with the treatment at Chapman and found all the people there to be extremely friendly and courteous. They also have a comfortable lounge with beverages and snacks as well. read more

Chapman Hyundai Phoenix - Car Dealers Near Me - Phoenix, Arizona

We appreciate Jaime Heyns helping us, she communicated daily and explained everything well. Highly recommend Chapman Hyundai for purchasing a new car and for service. read more

Good and friendly service both sales and service departments. Would recommend them. A great dealer.

Simply the Best. Drove from Golden Valley,AZ To purchase our new 2025 Tucson And couldn't be Happier. Met by our associate Christy Vai And she bent over backwards to get us A great deal. Thank you Christy Your Awesome Frank and Wendy read more

Sales and service great. Sales not pushy and Jeremy was very informative. And professional

Chapman Hyundai of Phoenix made leasing our new 2024 Ioniq 5 SEL a breeze. No pressure, gimmicks or hovering. We came in with an aggressive deal that Hyundai corp. was advertising, and we felt like we got that deal. Everyone we dealt with were very friendly and helpful, and it seemed, genuinely good honest folks that were intent on collaborating rather than competing. We would stop here first to buy again with no hesitation. read more

The PLATINUM warranty that I purchased indicated I would receive a service car. Over the nine (9) days that the dealership had my car, I was enticed over three (3) days that there may be a service car available, which never came to fruition. Not only did I NOT get the support of a service car, but I was repeatedly ghosted by the technician when I attempted to collect the service vehicle. Instead, I had to extend my rental car contract for a fee. Do NOT buy a Hyundai warranty and do NOT bring your vehicle here! read more

I took my car in for a complimentary oil change, part of the package I got when I bought the car 2 years ago. I live right down the street from this location, within walking distance so it is convenient. My brand new car had about 14 or 15k miles on it during the oil change, and they had the nerve to come in and tell me I needed 500$ worth of recommended maintenance on my brand new car. (picture proof attached) I said absolutely no because I knew it was nonsense, so much nonsense that I drove 30 minutes out of my way to Scottsdale Hyundai to get my oil changed at 21k miles. Surprise surprise, everything Bell Road told me I needed that was so dire was marked checked and okay at the Scottsdale location. So answer this, are you a bunch of con artists or did my car magically fix itself? I really don't want to hear that it is a training issue either, because I was back at the Bell Road location when my battery died around 18k miles and they gave me the same 500$ maintenance that was listed as dire. It is really insulting that because I am a woman, you people THINK you can screw me and I not only find it disgusting and outrageous, but I will now make it my mission to slam you on every review board I can possibly find, and file every complaint I can find since you find it acceptable to take advance of women. Really not interested in the BS lies about " this isn't our normal customer service standard, let me lie and apologize and continue to do it to the next woman who walks through the door" This is the norm and it needs to stop. ( for this location at least) read more

Chapman Hyundai Phoenix - Same car different Hyundai dealership- Can you spot the Fraud - Car Dealers Near Me - Phoenix, Arizona

Went in for an oil change on the Hyundai that we bought there. Took us a week to get it back after it was damaged at the dealership and they had to repair it. Absolutely horrible service. Probably would've taken a couple of weeks if I wouldn't have called them every day. By the way, take it in for an easy service and be ready for them to come at you with a load of things that need to be done. So take your money with you if you're ready to let go of it!! UPDATE: NOW Mr service manager wants to help?????? After the damage to our car by your employee you didn't seem to be in a rush to have the repair and paint to the door completed. read more

Disappointed by Hidden Details and Misleading Warranty at Chapman Hyundai on Bell Rd Phoenix My husband and I were in the market for a reasonably priced vehicle, as mine was older and starting to have mechanical issues. Instead of putting more money into it, we decided to purchase something new, not brand new, just a used vehicle with low mileage. We came across a 2022 Chevy Equinox listed on the used lot at Chapman Hyundai. On Saturday, July 5th, we visited the dealership to take a look. We test-drove the vehicle, and it handled well. Like most dealerships, they had paper mats on the floorboards, so we didn't get a good look at the flooring underneath. The vehicle had just under 17,000 miles on it. While we noticed a towing hitch on the front that we didn't particularly love, it wasn't a deal breaker. Michelle was our salesperson. She seemed knowledgeable and even told us she had personally checked the Equinox into their inventory, so she claimed to be very familiar with it. We felt the price was fair and didn't haggle. Once we agreed to purchase, we moved to the finance department and met with Huey, the finance manager. Toward the end of signing all the paperwork, Huey said he was required to review a warranty package with us. I initially said we weren't interested, but he insisted he had no choice and mentioned the vehicle had no warranty and this would be a bumper-to-bumper plan. After hearing the presentation, we decided to go for it--it would cost only an additional $25 per month (totaling $3,000), and being "bumper to bumper," it sounded worth the peace of mind. I even told them how pleasant the whole experience had been up to that point. We also traded in our 2015 Jeep but only had one key fob with us. My husband agreed to return on Monday, July 7th, to drop off the second fob. The morning of July 7th, while getting ready for work, I removed the paper floor mats and was shocked to discover an Invisibrake system installed under the driver's seat. It was protruding into the rear passenger footwell--clearly not something a typical buyer would expect. It had never been disclosed to us. I called my husband immediately. Since he was heading to the dealership after work, he said he would bring it up with Michelle. When he spoke with her, she acted completely unaware of the Invisibrake system, despite previously saying she had personally checked the vehicle in. She said she'd text me so I could send her pictures, but as of today (August 6th), I've still received no follow-up from her. Meanwhile, we did some digging into the warranty. My husband contacted the warranty company directly and was stunned to learn that: * It was not a bumper-to-bumper warranty as described. * We still had 16 months left on the manufacturer's drivetrain warranty. * The extended warranty we purchased wouldn't even take effect until the manufacturer's warranty expired. Thankfully, we were within the 30-day cancellation window. We returned to the dealership on Saturday, July 19th, completed the cancellation form, and submitted it to the sales manager. We kept a copy for our records. We later confirmed that the Invisibrake system is designed for towing a vehicle behind a motorhome--which we do not own and were never planning to do. At first, we were genuinely pleased with the customer service at Chapman Hyundai. But once the deal was done, things changed. We were misled about the warranty, a significant aftermarket installation was hidden under floor mats and not disclosed, and follow-up communication has been nonexistent. If you choose to do business with this dealership, be extremely cautious. Ask lots of questions, lift those floor mats, and verify any warranty information yourself. read more

Jordan and Souzane helped us through the whole process and gave us a great deal. The car is beautiful and drives great!

Everyone we came in contact with very professional and we actually enjoyed our new car purchase.

Buying a car and service was wonderful and kind. Great communication. Would recommend Chapman Hyundai.

Working with Chapman Hyundai has always been a positive experience for me. They've been taking care of my 2024 Tucson for a year and a half now. This time I worked with Jaime, who was extremely professional, friendly and knowledgable. I'm glad I chose Chapman Hyundai when buying my car! read more

My Mom Virginia williams and I Leah Williams had an excellent experience on 6/24/2024. We worked with Jayce Firman. He was very professional and knowledgeable. He made the car buying experience a painless one from the beginning. You can tell he loves and is passionate about selling cars. Thank you Jayce. He was excellent! Leah and Virginia williams read more

I took my 2024 Hyundai Santa Fe into the Chapman service department with an appointment for 7:00 a.m. Saturday morning to perform a recall repair to the vehicle. I was promptly greeted by the service advisor; and she quickly directed me to the customer waiting area. Within an hour I was text messaged and she returned to the waiting area to inform me my vehicle was ready to go and had been washed and ready for me. Chapman has put together a team of sales and service personnel that really and truly understand customer service. All car dealerships could learn a lot from them, regardless of brand. read more

Joe is the best service manager, very thoughtful and on top with service!! Give them a try, you won't be disappointed!!

Tried to work with Jonah to purchase a car they had advertised online. He came back with an offer to try and make $7000+ on the trade in, a ridiculous interest rate and 84 month term on good credit, $580 to print paperwork, and $1300 to clean their car. When he was told it was not acceptable he then just quit communicating. When he finally did he just behaved like an immature childish thug. Steer clear of these unprofessional bottom feeders. read more

Chapman Hyundai Phoenix - Check out this ridiculously greedy offer. - Car Dealers Near Me - Phoenix, Arizona

Joe B at Chapman Hyundai Service is simple the best. A true professional and delivers what is promised. Joe is your "go-to" man at Chapman

Excellent customer service. Cars running great. We have had my car in other places and all said brakes were okay even though they squeaked when backing out of our driveway. They it new brakes in and it's not squeaking any more! read more

My service appointment went very well. I was greeted immediately in the service lane by Dominick. I was checked in and the service was done promptly and the car completed in the time Dominick promised. Dominick is affable efficient and very pleasant. 5 stars for Dominick! The reason for the 4 stars ILO 5 is, the recommendations for additional service items, other than the R&R cabin filter, were not due according to the Hyundai service schedule and in the case of a couple couple items, superfluous. Throttle body cleaning is not recommended until 30k miles, and especially Alignment, when the tires did not indicate abnormal wear and I didn't voice any tracking or steering issues. This car had 16001 miles at service. I would whole heartedly recommend Chapman Hyundai - Phoenix for service, just be aware of the "upsell". One more thing, when an item truly needs to be addressed, they will show, in a video, why the item needs immediate attention. That's good stuff. read more

I highly recommend Chapman Hyundai on Bell Road. After visiting another local dealer with a not so good experience it was refreshing to work with the Chapman team. No pressure or shady sales tactics. Ask for Michelle, she will take care of you! read more

Key fob stopped working and I had to go to the dealership to get it reprogrammed. The service advisor was extremely helpful in getting it taken care of. I had to leave my car and fob because they were very busy that morning. They got me a ride home. It was done by the end of the day. They got me a ride back to the dealership. I was very impressed with the service and professionalism. Very glad I bought my car there. I will definitely be purchasing my next vehicle from them. read more

110 % a five , service department , and even the salesman there this morning 5/7//2025 were great . Had oil changed and a inspection itemized on what I need . Very minor stuff . Told the service manager what great employees they have. Bell road Hyundai was the location. Also got my vehicle washed. The service writer told me how the was would take. So wasn't left wondering how long it would be. Thank You Mr. Ellis! read more

Service people Joe and Alfred are always professional and very helpful. They are my go-to guys!

To begin our day, we completed the online credit application for a vehicle we found on their website. Shortly after, a salesperson contacted us to inform us that the car had already been sold at auction. Then, about ten minutes later, another representative called to say we could test drive the car that day and that she would have the keys ready upon our arrival. However, when we arrived, we were told that no such person worked there, and the car was indeed sold. Another salesman, named Joe, approached us and offered to assist. He seemed friendly at first, but soon began to mislead us. I informed him that I had eight years of experience as an office manager at a dealership, so I was aware of the tactics used in sales, and I requested honesty. We had already submitted our credit application, and they had accessed my credit report, which showed a score of 740. Our intention was to purchase an affordable vehicle, but they pressured us to consider a more expensive option, claiming that the cheaper car would result in higher monthly payments. I insisted on proceeding with the paperwork for the car listed at $5799. When he returned with the documents, the price had unexpectedly increased to over $12,000! They had included gap insurance, an extended warranty, a Chapman package, and other unnecessary fees. I firmly stated that I did not want any of these additional products, but the finance manager insisted that purchasing gap insurance and the extended warranty was mandatory. I corrected him, explaining that both are always optional. He then suggested that I would be much happier with the pricier vehicle, which would eliminate the need for gap insurance and the warranty. I reiterated that I was not interested in the more expensive car and did not want a large loan affecting my credit at this time. He then claimed he would attempt to secure the loan without the gap insurance and warranty. After making us wait for 30 minutes, he returned to say that the only way to purchase that car was with the gap insurance and extended warranty, while still insisting that the other car was our best option. I told him, No Thanks, and we left. They lost a sale and showed me once again that no matter what you know, people will still try their best to get over on you. Chapman is a known name in the dealership world, but I can tell you first hand that they are just like almost every other dealership out there, that will scam you for all they can. Save yourself the frustration and time and dont gp to Chapman on Bell Rd. read more

I'm not a mechanic so have had to trust my Hyundai to the dealership. Service costs were high, but that's expected when you go to a dealer and not an independent mechanic. I was always confident in their work because I'd always get a checklist of everything that was examined. Imagine my surprise upon picking up my car when I was glancing at my inspection report (saying all lights were checked and working) but the passenger side headlight was actually missing. In checking the photo they took it obviously happened previously--probably in a parking lot the day before. They didn't notice while doing their thorough inspection? Time to take my business elsewhere. read more

Called and spoke with the manager Brian about a car they had in stock. He mentioned that they could not negotiate the price, and what was online was the set price. So we went in to test drive and had planned on buying the car. Then they bring out the payment report and it was $1000 more than what it showed online. What is listed as "optional enhancements" are not actually optional. So what you calculate online is NOT actually accurate. And he kept trying to say "I was honest and straightforward on the phone. I told you I couldn't negotiate." But never did he mention the "optional enhancements", which were an extra $1000 were not actually optional. So beware. Because the prices are not actually transparent when something shows it's optional, but really isn't read more

Alfred in the Service Center is very helpful and courteous! I know my car is in good hands when I drop it with him. I have had to take my car in a couple times and I really appreciate the care he takes. He answers all my questions and takes his time to keep me up to speed. Communication is KEY :) Thank you read more

Got me in a good timely manner and told me everything I needed for my next appointment. Made it short sweet and to the point

Blew the engine on my car. I have a Hyundai Santa Fe that's at 8 years old. When then engine blew I thought it was new car time. I have always used the dealership for my maintenance, a bit more expensive maybe but always quality work and parts. In this case they looked at the car and gave me great news, my engine was covered by a Hyundai extended warranty. Hyundai stepped up and took care of it. Super impressed. Have had the car back for a week and so far it's running like a top. Kudos to the crew at Chapman for taking care of me and a special thanks to Hyundai for addressing the issue quickly. I've been buying my cars at Chapman for 20 years....couldn't be happier. It's worth the extra I might have to pay. Great team and great communication read more