Quick tire swap service for a tire that blew, kind and really personable tech named Aaron helped me. Let me bring in my tire that blew, so I didn't have to have my car towed again back to Audi after being towed the previous night to our house. Aaron had a tech swap the tire for me while we were there that evening at Audi. When I called that same morning right when they opened, Audi got my tire ordered right away, and got me in and out of Audi very quickly AND the very same day i called, and Aaron was really understanding when I called to ask questions, and was respectful and kind when explaining everything to us in person and over the phone. I was back in my vehicle after one day due to Audis very understanding employees! read more

I just want to say that I had the best experience I ever had in buying a car from there team. I have brought over 10 cars and this has to be the best team I've ever dealt with the whole crew is awesome they really look out for you before and after you purchase a car. And they also have one the greatest service departments. Highly recommended read more

My service rep Aaron was great! He helped me through the whole process.! Thank you Aaron

Sebastian and the team at Audi Arrowhead have once again exceeded my expectations. They are the definition of service excellence. He and the team go above and beyond and customer satisfaction. I would highly recommend Sebastian as a service advisor. I would also like to mention Dan in the sales department. This is the second car I have purchased with Dan. He is the main reason I keep returning as a customer. He is honest, low pressure and very informative. He goes the extra distance to make sure I was comfortable and understood the transaction. As mentioned in my post two years ago, the deal was seamless and efficient. Without hesitation I recommend Arrowhead Audi along with Dan in sales and Sebastian in Service. read more

Staff was great. Facility was clean. An over 5 hour wait is ridiculous. I'm not sure if they are short on help in the back but at least suggest people go home. We waited and I had my children with me . read more

Aaron Keys was courteous and professional! Great customer service and worked with me to match competitors price. Made me feel like a valued customer and represented the Audi brand! Highly recommend Audi Arrowhead for your services and sales! read more

I brought my 2025 Q7 in for a since the recalibration after a windshield replacement. My service advisor, Aaron Keys, coordinated the service with my glass company. The process was as simple as dropping off the vehicle and picking it up. No hassles whatsoever. This is the quality of service I've come to expect from Audi Arrowhead. read more

I really appreciate the professionalism, communication and overall vibes that Kelton brings to the experience of having my car serviced at Audi Arrowhead. I have had my Audi serviced at the other dealerships in the area but have not experienced the same professionalism and courtesy that Kelton provided. read more

The service was completed quicker than the quoted time ! Kelton is such a caring and knowledgeable service advisor! read more

The service department did a wonderful job servicing my vehicle. I'm here from out of state they took care of all my needs. Could not ask for a more wonderful group of customers service representatives. Thank you so much for all your help... read more

Great Experience! Aaron was attentive and very knowledgeable!!! Will be coming back to service my car here !

Kaylee is excellent and very professional! Service was flawless, entire team was supportive and efficient.

It was a pleasure working with Aaron, he worked to assure the issues being experienced were addressed satisfactorily.

i had a great experience with the service department. I've had mixed experiences in the past but this time everything went great. Sebastian was our advisor and he did a great job explaining and following up on everything. read more

Mike and Kelton stayed on top of my repair. They are amazing. I will bring my vehicle back to them for future services.

Aaron was great! Kept me updated and informed on recommended service and technicians were helpful with video analysis. Checkout was unusually long due to Aaron's old computer.Please take care of your exceptional service department employees like Aaron and buy him a new computer! read more

Huge shoutout to Sebastien! After being recommended by Dan in sales, Sebastien took care of my car key replacement from start to finish. He kept me updated the entire time, which made everything smooth and reassuring. Sebastien went above and beyond hands down one of the best customer service experiences in service team I've had at Audi Peoria. Audi Peoria really shows amazing customer service and they truly care. read more

Aaron the service advisor is very nice, good energy and always happy to help, and knowledgeable on my car needs.

This is the 4th vehicle that I've purchased from them and their service department is top notch and Brandon is the BEST advisor!!!

Excellent work on my vehicle and attention to detail. I appreciate the effort and customer care.

Beware of Audi Care Markup I bought my first Audi, a new S5, from Audi Arrowhead in Dec 2024. I researched the car but not Audi Care. Their finance department took advantage charging more than $1000 over MSRP. I discovered the overcharge at Audi North Scottsdale during my first service, where my advisor printed my contract and explained the actual Audi Care MSRP. How did this happen - through misinformation and fear. The finance department provided a non-negotiable price of $2799. I was told the S5 was a premium car (its standard Audi Care). I asked to justify the service price, and finance presented inflated maintenance costs showing how I get my money back and more by the end of the 4th year. I was told if I didn't purchase Audi Care at point of sale, I couldn't add it later (false). I reached out to the GM to discuss and he explained this markup is how Arrowhead makes up for lower prices on cars. He apologized for the tactics of his finance team, but made it clear that I signed the paperwork and I'm stuck with it. If you are going to buy here, understand how Audi Care works and don't let Audi Arrowhead / AutoNation take advantage of you too. read more

Audi Arrowhead - Audi Care contract showing MSRP and what I was charged. - Car Dealers Near Me - Peoria, Arizona

Kelton was so nice (professional). They did a great multi system check. sent me a video of the problems (which helped). Again- I could go on and on about Kelton and staff. Friendly, respectful (just professional all the way around) THANKS GUYS! read more

What a great experience we had purchasing a new Audi from this dealership. Absolutely no pressure, they were happy to take us out for test drives in several cars, not knowing exactly which package we wanted. When we said we wanted to think it over that night, no pressure. Rene is a fabulous salesman, knowledgeable and easy going. We contacted them with our offer, and, they got back to us promptly. We set up a time to finalize the deal, and, everything was prepared when we arrived. Rene went over everything in the car and how to change settings. The car was spotless and full of fuel. Once we signed all the paperwork, we were ready to roll. The really made buying a car most enjoyable. Ask for Rene, you won't be disappointed with his service! read more

Aaron and the team at Audi went above and beyond. My car had some issues with something that was fixed prior and Aaron made sure there was no charge to me , he also paid for a broken interior piece out of his own money. He also was able to get my car delivered back to me and saved me having to change my work schedule to accommodate a 6 hour round trip. That really helped me out immensely. Thanks for the great customer service. I'll definitely be back read more

I'm genuinely happy with Kelton as he was very helpful and very well knowledgeable about taking good care of my vehicle and the excellent service that was provided for me. Vehicle was returned back to me clean and on time. read more

Mr. Sebastien Garcia is an exceptional service advisor who goes above and beyond to fulfill my desires.

Audi Peoria / Arrowhead was professional, efficient, helpful, and friendly. My car was returned in the exact condition it went in -- I wouldn't take it anywhere else for service. Special thanks to Brandon, the service advisor, for taking excellent care of my vehicle and being an amazing, attentive professional. Highly recommended! read more

Audi Arrowhead - Audi Rs Etron GT - Car Dealers Near Me - Peoria, Arizona

I received great service on my Audi Q5 that I purchased this year. I recommend Audi Arrowhead for sales and service!

Excellent customer service provided by Service Advisor Kayley Running. I appreciate the attention to detail and professionalism. Kayley is an asset to your organization, thank you. read more

Brandon is an excellent service advisor! Always thorough and helpful and extremely communicative. Thank you! read more

I been a customer for 8 years and the service department always treats me with respect. They will help with loner cars if they have one. They will give you a ride if needed. They always give A+ service! Thank you Audi! :) read more

Kayley is a great representative for Audi. Great service and vehicle was done when promised. She took the extra time to show my wife how to work special features on her car. Thank you Kayley! read more

service took a couple of hours but it went by fast. everyone there was very professional but most of all friendly.

Great job always gave me updates and had a rental car ¡!!!!!!!!!!!!!

Kayley and the rest of the service staff will always get you taken care of! They are always very helpful and professional!

Great customer service and communication! My car was ready when promised and got a thorough report from the mechanic. Thanks!

Great customer service provided by service team. Kept me in the loop with any findings on my vehicle. Communication was clear and easy during repair process. They accommodated me when there was an unexpected repair that took more time than anticipated and even gave me a rental! read more

My new S5 (a Canadian car) needed the KD2 major update, and everyone from Service Advisor, Service Manager to the Salesman who re-configured my Digital Key was excellent and clearly committed to delivering first rate experience. Well done Audi Arrowhead! read more

Top of line service from beginning to end. Kayley is very friendly and very professional. I was impressed with the technician who sent a video and an explanation of not only what he was doing but also what he recommended and what could be deferred until later. I would recommend him by name but, unfortunately, I do not know it. read more

Brandon is the best service advisor I've ever had at Audi...of course when Mike was a service advisor he was also fantastic... My car is always available when they say it will be and it's easy to get my car in for a service or repair. read more