This restaurant is definitely a "hit or miss". The only things that are consistently great about this location are the bar tenders and cheesecake. The bar tenders are fantastic, along with the deserts! The food is great on some occasions and not very good on other occasions. Service outside of the bartenders is not great.. the manager was observed on her cell phone, behind the bar for nearly half an hour. Meanwhile, customers are patiently waiting on their food to be served (we noticed a customer waiting for nearly an hour for their food). This place has great potential as the atmosphere is fantastic, but definitely needs better management/cooks and servers. read more

We literally just walked out after sitting at our table over 10 minutes without a single glance from a server. There were no less than four servers standing around at a single table talking to each other. When we finally got up and left, there were another two just hanging out watching out the front window and another two hanging out at the hostess station. This happened about 5:20. For the prices they're asking, you would think they'd at least throw some water your direction when you sit down. read more

This will be a long review because there are so many things that need to be mentioned. Charbar No. 7 in Mint Hill is a brand new restaurant in our small town and I wanted so bad to love it. Unfortunately, they need major changes and improvements before it even becomes a good restaurant. Right now, it is poor and I've never given a 1 star. With this being a Wednesday night at 6 pm, I can't even imagine how bad it is on the weekend. Good: - Outdoor area is large and has different types of seating ie; couches (comfortable!), bar height and regular tables - Clean and very nicely decorated. - Bad - and I'll break into categories because yes, it was that bad: Hostess: When we arrived it was busy and were told there would be a 15 minute wait. No problem at all. We asked if we could go to the bar and were told that we could, but if we planned to eat we had to be "seated" there by them. I then asked if we could go outside to the couches and was told the same thing. So, we went and stood at the bar (since we weren't allowed to sit) and had a beer. While standing there I noticed the pub tables around the bar area were all empty. I mean, ALL empty. So, I went back to the front and asked the hostess if we could just sit there - the answer was no, we had to wait to be seated. Mind you, there were only 2 groups in front of us waiting and I saw no less than 8 pub tables empty, many empty tables in the main dining area, and 1/2 of the outside area empty. I was very perplexed at this point. We decided we would go sit on the couches anyway because NO ONE was sitting there! 45 minutes later we were told our table was ready. We could have easily been seated right when we walked in - it made ZERO sense. Waitress: Where do I start? The list would go on forever, but let me hit the high spots. - It took 10 minutes for anyone to come to the table and ask if we wanted drinks. When she finally arrived, she literally had no personality, did not greet us, nothing. Simply asked if we wanted drinks. - 20 minutes later we got our drinks. When she brought them she did not ask if we were ready to order. Just set down the drinks and walked away. - 25 minutes later she came back to take our orders - I was about to go in search of the manager but at this point, we are trying very hard to give her (and the restaurant) a chance to do better. When she arrived to take the orders she didn't have her book to write in. Back she goes to find that and now takes our order. - 40 minutes later she arrives with the food. Food: Southwest Salad: My friend got this and devoured it. She absolutely loved it! It was a large salad and everything looked very fresh Wings: My friend got these (hot) and they weren't very hot at all. In addition, the wings were tiny, like really, really tiny. Asked for blue cheese, got ranch. Asked again, finally got it when he was done eating. Southwestern Burger: My husband got this and it was (1) Not cooked correctly (2) Slimy and sliding everywhere - had to be eaten with a fork and knife. (3) Fries completely cold (4) Didn't come with side of ranch as asked - we asked 2 more times and he never got it. He only ate half - that speaks volumes for my husband. Blackened Chicken Nachos: Awful, just awful (pictures attached). These nachos were a pile of dry tortilla chips with maybe 8 tiny cubes of what was supposed to be "blackened chicken" that looked like it came out of a pouch in the grocery store. There was so little cheese on the top chips that I could barely capture it in the pictures - look really close, you MIGHT see the cheese. Under the top few chips there was nothing - nothing at all. The only thing that was good was the guacamole. At the end of the night it took an additional 30 minutes to get the check after we asked for it. We were so fed up with this place we all just wanted to get out. Until the food arrived I was still trying to give this restaurant a chance. It's new, needs some tweaking maybe, etc. But honestly there is no excuse for what we encountered. If it had just been bad service, I would not be giving 1 star. Truly, it was everything and everyone. Probably will never return to this restaurant - and that is a shame. Spent $150 on bad service and bad food. read more

See all

Went yesterday with a group of ladies for an ornament exchange and the wait for everything is ridiculous. After getting our drinks, it was about a 20 minute wait to finally order off the menu because our waitress disappeared. After ordering, our waitress disappeared again for a while and everyone needed refills. Finally after about an hour of waiting on our food (which was a ridiculous amount of time considering it wasn't busy AT ALL), everyone received their food except for me. Which normally waiting about 5 minutes for your food to come out after everyone else has theirs is no big deal but I sat there for 20 MINUTES waiting on my food. Everyone was done eating by the time I finally got mine. Great atmosphere and good food but TERRIBLE SERVICE! read more

Unreal showed up at 3:30pm today and sat at the bar and waited and waited while watching a sever put her makeup on. Waited forever on service from the bar tender. First and last time going there. read more

Visited a few times with family. Dine in experience is much better than ordering to-go. Long holds on the phone and the food is never ready when they say it will be. Placed an order over an hour ago and I'm still sitting here waiting. Wasn't greeted when I came in and haven't been checked on after I paid. They say the kitchen is backed up however, I've seen people be seated and have food brought to their table since I've been waiting here. How long does it take to prepare chicken wings and French fries? read more

Finally stopped in since we've seen it so busy over the past few weeks. Figured we would give it a try. The service was good, waiter was very attentive. The food on the other hand was honestly mediocre. We ordered the chicken nachos and I kid you not, they only put a few small pieces of chicken on them. Loaded the cheese though. Why call them chicken nachos if you're going to put virtually no chicken? Totally put us off. Fries are decent (they remind me of the fries Dunwellz serves down the road) and the burgers are decent as well. Not sure if I'll be back though. read more

Despite the somewhat bad ratings, we went here for dinner and had a great meal. Good service, burger & salad was good.

The food was good. We have been to the Matthews location a couple of times and had good experiences. We wanted to wait a couple weeks to see how well they could replicate this experience before making a judgment. Unfortunately, they have a long way to go. We went twice to the new CharBar7 in MInt Hill after looking forward to it and viewing the construction process. Seems like it should be a good addition to MInt Hill. The primary issue we had was the NOISE ! If this is a sports and loud music bar, they should label it as such. We never had the loud and constant noise levels we did on both of our visits. To be fair, the noise on Saturday was more bearable than Monday (Labor Day). Since they had football games on the TV and some had the sound up, the music was apparently turned off. This was a blessing. But still quite loud, but bearable. Monday we went early, around 4:15 pm on the holiday. It was not as crowded and we were seated quickly. Then we waited over ten minutes before anyone even bothered to offer us water or welcome us. Obviously they have some work to do in training the wait staff. A lady manager or someone who looked like a manager walks around trying to look busy but just basically walks around and does nothing. Finally my wife got up and asked if someone could wait on us. So someone did. But as we sat there, we realized that the noise levels coming from the music were simply unbearable. Got an app for the Iphone and dB levels were in the 85-90 range. This is simply too high to have a conversation among normal people without yelling. And as a matter of fact, the manager who came over when we complained had to ask us several times what we said because she could not hear us over the noise. Noise levels in that range will hurt the workers ears, studies have shown when prolonged exposure is present. Anyway, we asked to take our food home which we did, and enjoyed. Every time we have been, the food quality has been first rate. And while the prices are not low end, we do not mind paying for good food AND good atmosphere. Turn down the noise level by 10 decibels and we will back many times. Leave it where it is and we will not return.... and while you are at it, get a phone number. !! who can imagine a restaurant, open for business, without a phone ? I think they tried to rush the opening. If it was a test opening, then say that..invite feedback as you work into the real thing. Since there are 7-8 other locations, this should have been easy.... read more

Nice restaurant but service this evening was lacking. Had tough time getting waitress to refill drinks without having to chase her down. Then to get ice tea with no ice....really. I then had to ask for ice. I didn't realize there was an ice shortage. Food good, atmosphere good just crummy service. read more

We frequently come to this and the Mattews location. We enjoy the food. Wait staff is generally always helpful and attentive. Not interested in a live concert where the volume is so loud that you can't hear the person at your table. Won't return as long as the atmosphere is a concert instead of a restaurant. read more

We have gone to the Matthews location as well as the one in Carmel Commons for years. Absolutely one of our favorites and we're ecstatic that it was coming to Mint Hill. The management has failed miserably as we have now tried it 3x in Mint Hill and will not go back. That's not true, we will still go to the other locations as it is an amazing restaurant, just not the Mint Hill location. My suggestion would be to have the leadership over for a few months from the other locations to build the consistency consumers I used to. read more

Food is over price for what you get and service is terrible. You would think a new restaurant would have better service. Do not go thirsty as you will not get your drinks timely. Hope another company comes to Mint Hill soon. read more

It's just OK. Beautiful new place, service OK, food disappointing other than their house salad. They should hire an actual chef to come up with a real menu then teach the line cooks how to do it. read more

The food was delicious the service was excellent. The outdoor seating area is beautiful with the fireplace. Great addition to the Mint Hill area. read more

Food was great but a little pricey for the portions. We had over a 30min wait with 8-10 empty tables the entire time we waited. Bar staff was rude & snotty! Finally got seated after 45 mins (we were finishing up our drinks when they called our name or we were going to leave) only to be sat right next to the live music. Musician was terrible & so loud - my sister & I couldnt even talk to each other while eating - we yelled at each other the whole time. Even our waitress had a hard time hearing!! She was also a bit to be desired - had to ask for a glass of water 4 times & our check 3 times. Two tables who were seated after us got their meals & checks long before we did. Also, Live music is fine, but maybe leave it till after the 6pm dinner hour.. or keep it instrumental and soft/quiet until the dinner crowd is weeded out a bit. I felt like I was at a rock concert instead of a nice dinner with my sister! read more

Excellant service at the Mint Hill location - thank you to our waitress Stephanie! Best baked potatoe with all the fixings you will find anywhere. Tried the side order of fettuccini alfredo, it was also great. read more

Decided to give Char Bar another try. I had a grilled chicken salad. I now understand what "rubber chicken" dinner means. 2 bites and I didn't touch the rest of it. Never tasted anything like it. No one asked how is dinner? Our server did not notice that most of the meat was still on the plate. I think the restaurant is so busy that do not need to take any pride in their work. Managements obvious lack of concern about quality speaks. Their is such little competition in Mint Hill that there seems to be room for an attractive building with lousy food. read more

Had some issues when they first opened. New manager, Roy and the staff have gotten it together. Local best kept secret. Locals should give it another chance as I did! read more

We ate with friends and I had a smokehouse burger. I ordered medium rare. The burger was very well done. I ordered another one. It took an extended time for the replacement. The three other people had finished their food quite awhile before the burger arrived. It was medium well. My friend was disspointed with her tuna. The staff was very slow to respond to my burger problem. I well spend my money somewhere else. Lot's of choices. read more

Officially gave up on this place last night. I was excited when it first opened in Mint Hill because we needed a slightly upscale place to dine. The first few times we ate there it was just okay and the service was bad but I just figured it was "opening" jitters and gave them some more time and came back later. Later was no better. I had the best chicken tenders ever at the Char Bar in Matthews so I asked if they could replicate them at the Mint Hill store. Easy enough right? WRONG! I asked if they breaded them to order and she said "sure." So I ordered them, they came back like I'd asked for DOUBLE breading. Sent them back and explained what I wanted again. Came back with even more breading, I gave up and they took them off the check. Came back about a month later to basically a new staff so I tried again. Same thing, Groundhog Day. Gave up, they took them off the check again. Came back about a month later to yet another staff. This time I asked if they could lightly bread fish for the fish and chips. Same thing, double breading, sent it back, they tried again, same result, took it off the check and apologized. So last night, I got the wings, I like the wings usually. They came out soft, I asked the server if they could just drop them in for a minute and crisp them up, knowing that the fry cook is obviously "challenged" I took a chance. 15 minutes later, they came out black, so overdone that the waitress was apologizing as she sat them in front of me. Took a bite, they sucked, told her to take them off the check and she did. No apology. We spend a lot of money when we go, always a bottle or two of wine and cocktails. Average check for 3 is about $130 AFTER they take my entree off the check. Make no mistake, this place flat out sucks EVERY TIME. I wanted it to be good so bad because it's so close to my home at Olde Sycamore that I kept coming back and back, hoping and hoping. The burger was decent once but that's pretty hard to screw up even for them. But that's it.. Nope we'll make the drive to Waverly, Matthews, Ballantyne, Southpark ect.. Just to avoid this place. "The Hill" has fabulous food but no wine selections, otherwise we would be eating there. Best part about this place, it's "pet friendly" on the patio. Worst part about this place, it serves food. ABSOLUTELY TERRIBLE. NO STARS.. read more

The food here is pretty good. The atmosphere not bad...very loud even when there are not a ton of people...too many tvs with volume up at once plus music so people talking over it. The food often comes a little over cooked...I get it "char" bar...its more then just the outside char though...burgers end up a little dry...and tots at all levels of cooked...but they are incredibly attentive and if something isn't perfect they will bend over backwards to see that you are happy. They have a decent beer selection and apps not bad...didn't love the pretzels though, very dry. read more

Good food but poor service. Why would your drinks come out after your app. Why would you not check back before meal delivered or after to see if you need anything? Very slow and not busy, but again, the food was good. read more

I love the bartender on Tuesday's and the girls on Friday nights! It's very nice. Great beer selection with lots of local craft beer on draft. Beautiful ambiance with great service it doesn't get any better then that! read more

Wait times longer than stated. Seated on noisy patio without being offered a table inside. Will reserve judgement based on remainder of Service. read more

Too bad this place is a let down ...food consistently comes out cold ...we've been now 3 times ..such a loss ...Idk if it's the kitchen or management ..two months later all new faces , same terrible food production and way less business than I would have expected for a much needed place in mint hill. Good luck guys , you need it ! Will not be fooled a 4th time. read more

We received a gift card for our anniversary. Since we live in Mint Hill, we were excited to try out this new restaurant. We arrived around 8:00 pm and had to wait about 50 minutes. Once we were seated, we got our drinks pretty quickly. We had a hard time hearing each other, it was loud in there. We also ordered an appetizer......chips with guacamole and queso. The queso was cold, the consistency of glue and didn't have a lot of flavor. The guacamole was plain and mostly tasted like lime juice. Chipotle does a much better job with their quac. Our chips weren't that great either. I ordered the Southwestern burger and a small Caesar Salad. The salad was good and it tasted fresh. My burger came and the bun was dry....meaning no mayo or anything on it. Once I started eating it I realized it wasn't a Southwestern. The cheese on the burger appeared to be some type on spread. I believe they are using mostly pre-made food they heat up. It tastes like there is no love or real cooking behind it. The burger wasn't good. I'd like to think I know burgers. Bad Daddy's Burgers, amazing burgers! The CharBar.....completely unimpressed. I believe this is suppose to be their speciality. My husband ordered the black bean burger, it was kinda dry. Nothing really special. He also got the Fettuccine Alfredo as a side. It was plain and needed seasoning. Hopefully the Owners and Management check on these reviews...I think you guys need to make some changes. read more

The food is good but the atmosphere is terrible. They were clearly understaffed on a Friday night. It was so dark we had to use a flashlight to read the menu. The live music was so loud we could not have a conversation. And when he did take a break the regular music was just as loud. I would skip this place and go to Hawthorne's next time. read more

We have tried the CharBar in Mint Hill twice, not again! Service and food prep is extremely slow! The tea is some of the weakest we have ever been served! It was not an enjoyable meal! read more

The service was terrible tonight. The waitress didn't take our order until after we'd sat at our table for 15 minutes. A beverage order was wrong, and it took nearly 40 minutes to get it corrected and replaced. It took 52 minutes for our food to arrive, and a side dish was missing. We requested it three times before the manager finally brought it to us. This was our second visit and we don't plan to go back. read more

11 empty tables and there's a15 to 25 minute wait? On a Wednesday evening??? Either hire the staff you need, or figure out how to manage thing, and quick. We Not a great first impression. And I've eaten at the other one near weddington a bunch. read more

We decided to visit the new Char Bar on Saturday evening, arrival time approx. 7:30 pm long after the dinner rush. We were told we had a 20-minute wait, acceptable. Once seated, our waitress, Amani, greeted us and told us about specials and took our drink order. Please note, our waitress was wonderful and did everything to make our visit pleasant. We ordered our drinks and chicken nacho appetizer. The appetizer arrived and they were cold. I waved another server over and asked if they were supposed to be cold, she said no and picked them up for replacement. Amani returned and apologized, said the kitchen was backed up a bit, but would proceed with our dinner order. I ordered the sizzling chicken with a loaded baked potato and salad, my husband ordered a medium well pimento burger and loaded baked potato. Approx. 20 mins later, the burger and chicken arrived, no potato but Amani said they were coming. Manager arrived five minutes later , very nice, and said they were out of potatoes and gave us other sides to choose. I chose the fettucini side and my husband chose fries. Our main dish, the sizzling chicken was not sizzling and was luke warm at best, I did not eat but one bite because it simply tasted like nothing. Flavorless and not cooked appropriately. My husband's burger was not medium well as ordered but was raw in the middle and he returned the burger for a replacement burger. The fettucini side I received was cold and not eaten, it was plain noodles with parmesan cheese on top. . We had hot French fries and at this time were just ready to pay for our meal and leave. I do not recommend. I have no plans for returning at this time, perhaps months later when all the "newness" is tended too and staff and cooks alike are trained accordingly. I spent Saturday evening sick and Sunday sick the greater part of the night and day, and feel the cool food was to blame. I have also reported this to DPH. I had bites of nacho appetizer but feel they were microwaved and the sizzing chicken, I ate only one bite because it was not hot and I have no idea how long it was sitting, it was obviously not fresh. A dish called "sizzling chicken" on a cast iron plate should be sizzling or smoking or hot, and it was none of the above. The only nice thing I have to say about our visit was our waitress, she was pleasant and nice and tried to fix everything but the server/waitress cannot help with what the cook is preparing except to apologize and she apologized for the errors and said she hoped we would consider returning. I only chose one star above because that is the lowest option. If I could choose no stars, that would be my choice. Very disappointed. read more