First time trying Portillo's and wow -- I was impressed. I ordered a Chicago-style hot dog (no…read moreonions, peppers, or pickles), a chili cheese dog, a medium fry, a chocolate cake shake, and a slice of their chocolate cake. The hot dogs had great flavor, and I liked the amount of toppings. The quality was solid, with a nice snap to the bite. The fries were mediocre nothing special But the real stars of the meal were the cake shake and the slice of chocolate cake. The hot dogs would make my rating a 4 but the cake slice + cake shake bumps my review up to a solid 5! I wasn't expecting the shake to be that good -- it was loaded with pieces of cake in every sip. The chocolate cake itself was moist, airy, and rich without being overly sweet. It had the perfect balance between cake and frosting. I'll definitely be back and making this a regular treat.

First heard of Portillo's at the car show at Reliant stadium a few months back as they had a vendor…read morebooth in the arena and they handed out info about the place. Just been so busy but finally got time to go and try. I will say that I wasn't impressed overall. But I also knew I was going for a hotdog and my friends were gonna order a broiled chicken sandwich. First from outside the bldg looks nice and modern and has a diner vibe. Inside looks diner/retro sorta and plenty of seats inside and outside. Overall appearance looks good. Staff friendly and welcoming and helpful with our questions since first time visitors. My main issue is they are pretty much à la carte. But do have a few combos on a center menu bar. but it didn't list all items or show all items available in combo form. I asked cashier if I had to order each item separate and she said yes. So my hotdog was $3.89, reg fries $2.99 and drink $2.49 so a total of $9.37 before taxes and the broiled chicken sandwich $7.19 so a total of $12.67 ea. Total for all 3 was $37.57 The hotdog had no size choices meaning regular or 100% beef frank or larger size. So the hotdog I got was a regular sized hotdog and the bun and toppings were bigger in size and portion then hotdog. The broiled chicken looks like a half of piece of a chicken patty, very small for the price. Way smaller than other fast food places like a chic-fil-a, Whataburger or Popeyes. The fries were actually really good but I wanted onion rings so when I asked the cashier if they were real onions cut up and battered or even pre frozen but real onion rings and not fake onions rings like BK she said no they are not real onion rings so I passed on ordering them. Once we went to the drink station they were out of sweet tea, and didn't have lids to fit the cups they gave us. I got a soda and then when I picked up our food I saw a drink station for drive thru and asked cashier if she could give me a sweet tea and she did but it didn't taste good at all so I decided to drink the root beer I originally poured. Trash bins were full, my table was clean but the seat I had to wipe down crumbs before sitting down. They had a lot of workers behind the counter not sure why there wasn't one or two in dining room cleaning and taking trash out and restocking drink station. Over all the hotdog did taste ok, but as a comparison the Chicago dog I use to get at James Coney Island with the option to upgrade to a beef frank is way better overall. They really should add an option to upgrade to a bigger dog. The chicken sandwich overall tasted good but very small and over priced. Due to portion size and higher prices compared to what you can get at other fast food places with larger portions I probably won't return.

What a pleasant little restaurant! The chicken is delicious and everyone is very nice!!read more

I had such an excellent experience with another location in Dallas, that my hopes were extremely…read morehigh for another location! And let alone, a new location! This location is right around the corner from me. It's newer in the 99/249 area, so I'd imagine, they'd be on point while everything around them is opening up. I came here for a late lunch around 130/2 during the week. Ordered a kids meal, bc I don't eat a lot, calm down! But 2 piece chicken with a side of fries. Now let me be clear! I ordered the same thing in Dallas and this was not a busy time of day. The tenders were super tiny, and came with mac instead of the fries I ordered and repeated twice! I was already back home, so no going back. But in the order that was repeated to me, she said fries. Anywho, the chicken was so small, and not what I recall from the other location. Yes kids meal, but also, consistency across stores should be the same. The order was wrong, didn't care for the mac, and the gravy I asked for was not in my order either. Will attempt to try again, but if they're competing with what's around them, they should make some quick changes to accuracy and quality of meals/service.

Absolutely amazing place to eat. There is absolutely…read morenothing to ever complain about coming here. The employees are awesome. The prices are reasonable, and the food is outstanding. The dining area is spacious and looks very Clean every single time we eat there. And there's always a game on one of the TVs. You will be happy eating at this place.

This is an unexpected find…read more The staff was welcoming and friendly. The inside was clean and open. We had the Gumbo bowl . It was good but a little on the salty side. On the other hand. I ate the whole bowl. Shrimp Po Boy sandwich; the shrimp was fresh, cooked well and tasty. The sandwich needed a bit more quantity in the condiments. Next time I will try the recommended etoufee. Overall I am giving this a 4 star due to the slight miss on the sandwich and the gumbo. I will try it again and hopefully raise my rating.

Ordered two sandwich combos: One with mayo, tomato, and lettuce, with Cole slaw; one with pickles,…read morelettuce, and tomato, with fries. The chicken was good and the Cole slaw was on par with most fast food, but the fries were almost inedibly salty, the sandwiches each had all of two pickle slices, and we were charged 40 cents extra per sandwich for one single Roma-sized (small) slice of tomato. Seriously? The shredded lettuce was messy and doesn't stay in the sandwich.

The heart biscuit appears on and off between late January until around Valentine's Day. It's whole…read moreas the biscuit in a tender box or sliced for the breakfast biscuit. I like how this store's biscuit is a little crispier than the one near 99. The Bo-berry biscuit is heart-shaped and drizzled with powdered sugar icing during this period and has plump purple berries. The biscuits are fluffy and tender.

Friendly , clean & delicious food ! Definitely returning ! This WAS ALL our first time!read more

Mui Buenos the burgers were juicy and the jalapeño buns were killer the fries were just right the…read morebanana pudding was Soto die for

The food overall was a 6.9/10. The double cheeseburger didn't have much flavor. I think it was…read moremissing salt and maybe the patties themselves are not too flavorful. I appreciate the all natural organic ingredients. The chicken burger was decent too, not the best but good. Fries are good. The service was 10/10. The restaurant is 10/10, very clean and friendly staff.

We love P. Terry's and eat here often because the food is usually solid, which is exactly why…read moretoday's experience was so frustrating and honestly really annoying. We ordered online and went through the drive-thru to pick up. When we pulled up to the window, no one even opened it to greet us. Then there was a 10-15 minute wait, which would have been one thing...I understand delays happen. What made it so frustrating was that with multiple employees working, not one person took a second to acknowledge the delay or simply say, "Hey, sorry for the wait, your food will be out soon." That's just basic courtesy. When we finally got our order, the employee handed us the food without saying a word. No apology, no explanation, nothing. We quickly checked the bag and everything seemed okay. Then we got home and realized that instead of fries, we were given potato wedges!!! It was BEYOND frustrating. If fries were unavailable, that should have been communicated before making the substitution!! Customers should at least be given the courtesy of deciding if they want something different instead of just finding out after they get home. What makes this even more frustrating is that this could have been avoided with simple communication and basic customer service. Today's experience was not just disappointing...it was extremely frustrating and honestly left us really bothered. I'm writing this in hopes that it's addressed with staff, because proper communication and basic courtesy should be the standard.

I do not know why this place has 2.6 for ratings. We love the Sundaes and Concretes. The service…read moreis good and most of all, the staff are polite. All of the ones we have been served by. It is cute and clean place. 50's style. I disagree with the reviews of some. Oh. A mini is too small

I absolutely coming here with my family, if it's not their steakburger, milkshakes or fries, it is…read moretheir classic turtle concrete! Coming in, it was a little slow yet clean and neat. The staff was friendly and we placed our order. We did have to wait a couple of minutes assuming that the concretes we ordered don't run as fast like their milkshakes and it was totally worth it!

Absolutely love going here. A favorite spot of mine. Love the Barbacoa and potato tacos.read more

Local chillequiles for $10. Order shredded chicken on them and try not to cry as you eat a…read morewonderful authentic plate.

I love hot chicken and that's what I was craving for a drive back to Austin so we stopped in here…read moreand were pleasantly surprised. The food was amazing. My boyfriend actually ended up getting a half rack of ribs along with his two tenders and mac & cheese with the dragon fries for us to try on the side. I stuck to my 2 tenders and the sweet potato fries. We had so much food left to take home with us and the prices were great as well. Its counter service with lots of options so be prepared to order when you get to the front!

Ambiance: Fun quick bite & to go spot in Spring with a western meets industrial/modern vibe perfect…read morefor a quick lunch, weekend family/friend dinner spot, or ordering takeout! Fast and friendly service. Pretty affordable pricing, I really the chicken bites - good deal and filling! They have a nice patio seating area. Multiple table/dining options including booths. Bar area as well! Parking onsite. We were a bit confused when ordering drinks. We wanted to order our food and then sit at the bar to order a round or two of drinks. We were told we had to order drinks at the cash register - which just made the entire drink situation a bit difficult because we couldn't tell what beers/wines were available. Besides that, we enjoyed The Cookshack and will go back!

Great food, fair price, friendly staff. We go there over a week for pizza melt…read more Convenient location near academy which is my go sports outlet

If you're looking for a healthy or indulgent lunch that's fast, fresh, and flavorful--this spot is…read morealways my go-to. For some reason, they've really got it figured out. The atmosphere is calm and cool, making it the perfect place for a peaceful lunch away from the office. They've recently added wraps to the menu, which I'm a big fan of--fewer carbs, same great flavor. The sweet tea is delicious, and if you're a lemonade lover like me, you'll appreciate the fresh sugarcane lemonade. Prices are fair, which is always a bonus these days when finding a good deal feels like a win. The staff is consistently kind and helpful. Today I grabbed lunch to-go, and with three drinks in hand, they not only gave me a cupholder but even opened the door for me so I could get out easily. Small gestures like that make a big difference. Love this place--definitely one of my favorites!