I've been in line for 25 minutes, line started out with 5 people, there are still 3 ahead of me. How do you ONLY have 1 employee working? Ridiculous, total lack of customer service!! 35 minutes to get a new remote. Ali was polite though. read more

I will never use this company again! I had a great experience signing up and a nice install tech. After 12 months rates increase almost 20 dollars per month, which seems like a racket. I was happy with service until I tried to disconnect. The girl who answered on 8/30/19, did not know they would pro-rate your bill. I decided to shut service off in two days so I didnt have to pay for the full month of September. The girl tried to get me to stay and transfer to my new house. when I very politely thanked her and said I just wanted to cancel. She seemed irritated. My service then magically turned of 1 hour before they close, one day early. I called in, they said they would turn it back on.....but it never came on. They also block FOX live news from streaming, but allow the other news networks. Very dissapointed and will not use this provider again. read more

Awful internet service overall. Increased my price I pay only for internet 4 times for no reason provided. From 45 a month locked in by Time Warner to now 78 a month for the same service. Will be finding another option ASAP read more

Spectrum Cable really makes me wonder are they just the same as other companies are they a scam. Spectrum advertising says they have the fastest internet speed which I pay for but since I've had it I've called in every other month regarding my internet. They clam to have the fastest response time and that's a joke also. My cable went out and I've asked since I've had all these issues with you all and it's documented for 8 months and as you can see I have a zero balance might I add is it anything that you can actually offer to me due to my inconvenience. I've now been put on hold for 33 minutes now. On top of it the lady isn't to nice and I've been on the phone now for over an hour ‍ crazy that I also work in customer service and I do understand how things can be however at some point you can't keep telling your customers that it's my area and the service and so on. My question is if that's the case then why are they allowing themselves to but bad service in areas that they know they can't give the service they advertise that they can't provide to me that's bad service and scam ‍ #spectrumcablesucks #Spectruminternetsucks read more

If I could give this store 0 stars I would! Ridiculous. I returned my equipment here when moving out, had the worst experience from a man who claimed to be "manager" !! A man who never cared to look me in the eye and explain when I asked him to provide me a receipt to prove I dropped the damn box. Little be known, I just received a collection letter from them because I "never returned the equípment" !! My fault for not taking his name, and I regret it! By far the worst customer service I have ever received. I'm pretty sure companies like these read reviews and laugh at customers' experiences, but I had to post. Stay away, there's a reason they have such low reviews. read more

Terrible internet, scams it's customers. Sad! The service promised is completely unlike what you actually receive as a customer. In addition to this, the upload speeds are so terrible that streaming on any sort of website is just impossible. read more

I would put zero if it was an option. I pay for Ultra service and my internet speed is almost nil ...20 down....1 up Useless. Got a new router, service went on and "adjusted it"...went from 350 down to 20, couldn't fix it.. Now I can't work, can't use any service with download that slow. In these COVID times when I HAVE to work from home, they are taking my money and I can't even work......After calling multiple times, soonest anyone can come out is 2 WEEKS later.....and no guarantee that will fix it.. read more

Someone at this office told my husband if he doesn't like the price he can get out of Rancho Cucamonga... I'm calling corporate tomorrow to see if this is the kind of customer service they condone and to cancel our service read more

I moved into my apartment 15 month's ago and got the whole package ( Internet,Phone,Cable) so I tried to plug in my fax machine no dial tone took back fax machine and again no dial tone. I called spectrum and I was told their paperwork shows everything was completed. I again try fax machine still nothing. I was like just forget it I will deal with it later now fast forward I have a technician come out and replace my modem and I asked about the phone lines and technician said NOT his department and left. I called into spectrum and talked to Hannah a supervisor she said well I will give you $50 dollars credit for the 15 months of no service and your troubles what an insult but it Spectrum. I will be looking for new service. read more

Went here to pay a bill and get some information, got service by Andrea, one of the rudest experiences I have had in a long time, this young lady needs to learn some respect.... read more

Was able to pick up my cable modem without any issues and the staff made sure I didnt need anything major or got more than what I actually needed. read more

1/2 star. The WORST cable/internet service. Digital cable FREQUENTLY has picture or sound issues. High speed internet is ALWAYS jammed up, slow, not working, &having errors. Customer service doesn't even qualify for 1/2 star. A bunch of morons! Was told by High Speed Customer Service that their techs "don't know anything about computers so they can't help you". Great huh? I'm SUBTRACTING the 1/2 star I originally gave. Just when you thought Charter couldn't get worse, it did. Charter is based in Riverside. If you try to call their ONE and ONLY customer service number you will NOT get Riverside. You will get any other state, besides CA., or you will get rerouted to another country. I was stood up AGAIN by their idiot Tech people. After calling and getting some moron in North Carolina, I was put on hold for 20 mins, then I was disconnected, and on hold for 30 mins, I was now talking to a woman from the Philippines ( I asked), who could barely speak English. I asked for a supervisor, was disconnected, and called back to be on hold for another 20 mins and got someone in Michigan. All these boneheads from other states and countries are supposed to be scheduling appointments for Rancho. How do you think that works? It doesn't. There is NO way to reach anyone here. I told them I was setting fire to their equipment, but was told I would receive a bill. I told them fine, send it with the next Tech, since I know they won't show up. LOSERS! They don't respond to emails. The have frequently will offer a 6-8 hour window for service which is ILLEGAL in the state of California. Only a 4 hour window is allowed. They are NEVER on time, if they even show up. They have a monopoly on the DSL in our area. They suck! They screw up their billing constantly. No one knows what they are doing. read more

Horrible internet service. Horrible customer service at this in store location. I had to call customer service 5 times in two days because of intermittent service. On the 5th time they told me that my router was connected to someone else's account. How does that all of the sudden happen?!?! Ridiculous. So my only option was to take it to the store and switch it out. The customer service representative acted like everyone that came into the store was inconveniencing him. He forgot to give a customer his change and when the customer nicely asked him about it he just handed him the change with no apology. If the customer service rep is so tortured by his job then he should find something else. The online customer service is hit or miss. I had one amazing guy that figured out the problem. I also had one girl that was super unhelpful and tried to blame me for the problems with THEIR service. Please choose another internet carrier if you have a choice! read more

To call these people idiots is an insult to idiots. I was having some trouble with my cable (surprise, huh?!), so they dispatched a technician to my house on 1/22/16. To his credit, this guy was actually competent, and he determined that there was a problem with my underground line and not in my house, so a crew would need to come out and check the line. Before he left, he said he scheduled a crew to come out the following day, which was a Saturday. He said it was critical that I be home so that I could let them into my backyard. As you can imagine, they no showed, so I called their support number to complain, so they said that they will have a team out on Monday. Can you guess what happened? Right! They no showed again! I called their support number again and actually spoke to a supervisor, who pretty much said that they have no control over what the field teams do. Exasperated, I decided to come to this office, where I spoke to a helpful person who made a request to their field team to make contact with me to schedule a time for them to come out. After week of not hearing from them, I went back to the office and spoke to the very same lady. She said that she couldn't do much more for me, but she gave me an actual name of a supervisor of the field team, who actually made contact with me. Now, they are going round and round with my homeowners association, who want to know their exact plans and have assurances that they will restore anything they have to dig up. All Charter needs to do is send something to them in writing about what they are going to. As of this writing, 3/1/16, nothing has been done and my service still sucks. WE NEED TO BREAK UP THESE MONOPOLIES!! read more

Spectrum charter cables office is ridiculous. Only one person was working the front desk to handle all customer concerns. Long lines and long wait times. On top of that I tried to go to Ontario Mills initially and found out there's Spectrum Charter and a Spectrum something else! Shouldn't the company handle both parts of it ?! Spectrum is Spectrum. So frustrating to be given different locations to handle a Spectrum concern read more

I dont even know where to begin. Charter Communication is awful. So awful. The only reason I have this mediocre cable company is the oligopoly Charter has in my area. The service is lackluster at best, and trust me you will be calling customer service a lot because something is always going wrong. (Cable cutting out, Movie rental on demand feature malfunctioning, cable box constantly needing to reboot, wireless internet connection slow, price is too expensive) Don't get Charter if you can avoid it. read more

We got a letter in the mail for tv and internet service from this company. So we decided to use them. They dont tell you about FEES. They have the RUDEST CUSTOMER SERVICE!!! Dont use them!!!!! read more

Currently spectrum. This company should be reported for elder abuse. They've taken advantage of my 85 year young dad who has dementia/ I called a month ago and explained the situation. They insisted his monthly automatic payments would still be deducted even though dad lost the ability to operate his tv and remote control. When I took dad with me to return his outdated equipment, from 1992. The lady at the spectrum location insisted dad would continue to be charged until an outdated modem was returned/ I'm so disgusted by Spectrum's practices. I'm so looking forward to joining a class action/ elder abuse lawsuit against this company. read more

I would give negative stars if I could. Customer service is horrible - even when I finally get someone in the United States. Why did my bill just jump up $27 a month? No they won't help me - after one hour on the phone and four supposed supervisors later - the lovely woman on the phone hung up on me. Oh and will anyone ever give me answer as to when the Charter app for my phone will work? See You Next Tuesday Charter!!! read more

Charter Communications - They treat people horrible - and won't help at all even after 4 people, 2 continents, 1 hour later on the phone!!!! - Television Service Providers Near Me - Rancho Cucamonga, California

Worst cable and wifi I have ever had to deal with, and I don't even have to pay for it. We have a corporate housing apartment in CA, meaning all utilities (cable and Internet included) are paid for. It's impossible to watch anything because the cable is constantly glitching. The wifi has numerous glitches a day, as well, but nothing like the cable. It goes black without sound every 3-30 seconds for about 3-5 seconds. To make matters worse, there is nothing we can do about it because our names are not on the account. So we pay the extra to have these services included but can't enjoy the services. It's so frustrating that we now bring our Apple TV when we are away from our home. I can't imagine how irritated I would be as a paying customer. It makes me appreciate having Cox Communications at home. Cox gets rock star status compared to Charter. read more

I hate charter! I had an appointment Friday from 5 to 7 I called in at 630 and was told a tech was on his way at 715 I called back in and was not the tech was still at his last call and would be at my house until after 830. The customer service reps I spoke with were very rude to me. What more Pissed me off was they were charging me for the tech to come out and they couldn't even call to tell me he was running late and when I told them they needed to wave my fee I was paying they told me no. Charter is the worst company out there. Save your money and go somewhere else. Next review is going on the BBB. Charter sucks! read more

If you like outdated equipment and poor customer service this company is for you. I only have Internet with them now and I wished I had another option for high speed internet because they even suck at the Internet. I wish someone in Charter would read these reviews and listen to what their customers are saying about Charter. So they can bring the company into 21st century. read more

Charter Communications - Television Service Providers Near Me - Rancho Cucamonga, California

This is a company that is run like ATT!!! Customer service by title only, no one can do anything that you call and it takes a formal complaint to get their attention. To start off I got internet to fire att to get a little faster because i was paying for high speed and not even close to that was delivered. So i paid 39 a month for 30 and low and behold i get a message that my speed is now 60 at no additional cost. Now i have had that speed for about 6 months they said now it was a introductory offer. Now my speed is cut in half and now I am paying over 60 a month. I call "customer service" and "technical service" and nothing happens except raising my blood pressure. They say I am now provisioned for 30 and they never offered it in the area. If you like being pissed off? Do you like being blown off? Do you like needing to escalate an issue with an outside agency to make a company deliver what they promised. Then this company is just what you would like If you like fast internet...good customer service...delivery of what is promised then don't even think of dealing with these idiots. The executive staff needs to loosen up their ties and let the blood flow to their brains! This is how fly by night companies run. This is not the type of companies people like to stay with!! read more

If i could give half a star I would! They have one person working who has no sense of urgency or enthusiasm whatsoever. If you need to come here for any reason make sure you take a vacation day from work because it's an all day affair. This place is an absolute nightmare. Gonna switch to satellite just because this single store sucks! read more

I give Charter one star only because I have to give it something. They lack any integrity or ethics. They are the bait and switch scam artists of the century. FIRST, I have been subjected to their predatory phone calls on a near daily basis "offering" me phone service. They attempt to appeal to my being female as a reason for getting said service. I need to protect my family in case cell service is out. When I say I have no intention to get phone service, the pusher decides to say, "Well, when you decide you care enough about your family's safety, give us a call." The audacity, quite frankly, they cannot offer "safety" if their lives depended on it. The phone service is dependent on the Internet and cable connection which is ALWAYS OUT. They offer the opportunity to use your iPad and smartphone to schedule shows on your DVR when you aren't home. The only catch is, they don't offer the cable box that they boast about in their commercials. Bait and switch. Get you to go for their service because of the bells and whistles they advertise in their commercials in your area, THEN, when you attempt to use that service, you are told it's not available in THE LARGEST ENTERTAINMENT MARKET IN THE USA. Really?! And...the search feature is absurd. When I want to watch Star Wars for example, I can't just type in S-T-A-R to narrow the search. I have to select S. Then scroll through literally hundreds of shows starting with S in alphabetical order until I find it. Then, I can attempt to select it, HOWEVER, there is no telling what time it's for, what date it airs. Or which channel the HD or the basic channel. Didn't know how many shows start with S in English, Spanish, Armenian, and Korean in Los Angeles!! Since then, I haven't turned on the box. I am quitting my abusive "relationship" with this sorry excuse for a company after less than a month because of its unethical business practices, and lack of any integrity. read more

I had issues with frontier communications and I didn't have internet in my home for almost 2 weeks because they couldn't get their act together (such a shame) so I cancelled and decided to give the "horrible" Charter a try. The representative was reasonable and gave me all the information that I needed for the service and they were able to come to my home the next day. It took the charter technician 10 min what Frontier couldn't do in 2 weeks. The Internet is for the most part consistent throughout the day, their are a few moments when it seems to get a lag spike but it's just for a second or two. So far it's been working good and will have to wait and see how my experience develops over the next few months. read more

My internet is super slow, and it goes out all the time. I called them to cancel, and they transferred me to the retention department. The representative offered to increased my speed and drop my price for 3 years. I agreed to give them another chance. When I got my bill I was not given a discount. I called them to ask them to fix it and I was told that the deal that was offered to me did not exist. They listened to my phone call and confirmed the information the representative had provided me and the deal they offered. All they said was that they aren't sure why their rep offered those deals to me because they don't exist so they cannot honor them. So not only do they have crappy service, but they lie and don't honor what their employees offer the customers. HORRIBLE customer service and internet service!!! read more

Super Fast Internet, Tons of HD Channels, Video on Demand, great price. We moved here and the landlord has DirecTv and DSL and it drove me crazy, how can people use this stuff and be productive online? The tech was very pleasant and ordering the Services through Best Buy down the street was super easy. I know cable has bad stigma, but thus is by far better than Satellite and DSL, and as good, if not better than the Fios service I had before we moved to Rancho. read more

I moved into this area 3 years ago and have hung on to Spectrum since. I currently pay them $220 a month for off or intermittent internet and pixelated or error messages on different channels mainly premium channels. I called on Tuesday and the tech over the phone made an appointment for Thursday. He then transferred me to the tv department and the woman read the notes that a tech was coming out and told me to just wait until Thursday. I asked her to transfer me to billing and asked to speak to a supervisor. It was a horrible exchange. And at the end, with a taunting voice he gave me a $5 credit. $5 doesn't even cover their hidden fees. They came out today, two days later, and the tech that serviced my house laughingly said there were two other Spectrum vans out there on my street. Turns out they had two homes plugged to one plug. I'm done. They don't need my $220/month, so I'll try someone else. read more

The WORST internet ever!!!! Netflix keeps buffering and problems are ongoing. If you can get ANYTHING else then do so. You SUCK, charter.

So far the Internet is much better that the crappy AT&T service i had. But! I've now a tech a t my house 2 times to try to port my old phone number over from AT&T. According to them they made mistakes on the request 2 separate times for my number. I was assured that the problem was fixed and a tech scheduled to come to the house. Guess what? They still can't get the number installed. Tech has no idea what he is doing has to call an on line service for help on how to import the number. The first person he talked to was less than helpful I'm guessing because she had no ideas what she was doing. Told him they had to do a service request and it would be another 48 hours to get out done. She then wouldn't hide me her name when i didn't agree to another 48 hours and told me i could request to cancel service. WTF? What kind of service is that? I can only hope that her tech number is associated with the call because complaints are coming. At least the tech that came to the house has stayed with it calling multiple people trying to get it done. This is the same crap that made me leave Charter Cable 15 years ago and go to DISH. They are my next stop on a never ending search for decent Internet and half way tolerable customer service. read more

Good price, lot of channels. Excellent phone and cost of phone, and fast internet. Down side; they need to finish improving the new digital; many times all through the show on many channels the picture freezes, lose sound and lot of little squares appear. Resetting my box alone and with customer service and new connectors does not help. Update; they listened, guy came by today, fixed the problem. In the past they sent a guy to repair. I kept telling him it was the old receiver box. He refused to give a new one. This time I video taped the problem and got anew tech. He gave me one of those new smaller boxes. More options in remote and the picture is perfect. So it WAS the box. The new customer service lady made sure they brought a new box and said they are taking weeks of service charges off; giving a reduction on the bill. 5 star for Charter and customer service. Thanks for new free box! Ideas for improvement; Tons of channels on the guide that say Slate but go nowhere. Many new Spanish channels but I don't speak Spanish so I have to press the channel guide button many times to get through them; Suggestion; Get the personal channels on the guide. Let us place our favs in the guide and all channels we don't want to see can be blocked from the guide; the customer can set which channels show on the guide; only ones I get, am subscribed to and I want to see. My fingers are so soar and numb form endless pressing guide button. . Mary read more

The worst customer service!! I cannot wait until my area offers another internet company I will finally be rid of charter spectrum!!!

I've had them for 3 yrs. first year everything on promotion, $89.99. 2nd yr only internet. $49.99 3rd yr promo exp and bill is $64.99. canceled everything and am using hotspot with unlimited plan for verizon!! read more

Spectrum is worse than ZERO star. Here is why: After over five years paying full fares ($200+), we decided it's time to stop the monthly colonoscopy without anesthesia. Today, 6/29, I brought the equipment to the payment/counter center with pretty layouts of phones and stuff they want to sell. I was informed of the "NO PRORATE" policy for their services by the perky sales associate, and I still need to pay up to the next billing cycle (7/21). It sucks but fine, giving me more time to shop for new ISP. When I got home maybe one hour later. Lo and behold, both my TV and WiFi were killed. Since when Spectrum moves in lighting speed on customer's work order? I am on the other hand still on the hook for the services that were killed prematurely. I heard you suck, Spectrum, from other people, I was willing to give you the benefit of the doubt and look where that got me and how unbecoming I was yelling at your poorly trained staff after waiting on the phone for 45 minutes? Why was I lied to or they were just not well-trained to give customers average services? The title of my review should had read " A very generous ZERO STAR." read more

I used Charter Cable TV and Internet since I purchased my home in 2003 here in RC. Over the years I have seen Direct TV slowly takeover the market by offering more channels and better service. All home watching recorded TV, not on charter. Cable boxes are huge and have small hard drive space. I switched to Direct TV and love it. I kept the Internet, as there is not fiber optic option in my area. IMHO your $ is best spent elsewhere. read more

I hooked up Spectrum in Lake Arrowhead because it seemed like a reasonable, (not cheap), option for our family vacation home. Ok, for awhile, (not nearly as fast as they said it would be) but "alright". A few years ago, my mother started have a physical reaction to the altitude and the visits became less and less frequent. I contacted custom service to cancel as it no longer made sense to pay almost $200/month in order to spend a couple weekends a year w internet and cable tv. They told me I had to turn in the equipment to cancel but I could put the location on a vacation break of $32/month until I could get the equipment to them or resume service with a phone call. Ok, beats $180/month, right? After several months with no one in the family going to the cabin, my bill went back up to $180! I called and was told, "the vacation break is only for awhile". I told them we are getting no benefit from the service, I want to cancel. The CS person told me they had made some notations and would transfer me to the department to cancel. I was on hold for over an hour and the line disconnected! The next month, I got another $180 bill. Called CS, explained the situation, notes were made and I was transferred to the disconnect dept. Over an hour on hold and disconnected again! I guess the job description wasn't very clear about what the disconnection dept was supposed to do. Then I started getting collection calls from Spectrum! I explained the sit. Notes were taken, transfers were made, I sat on hold for over an hour and...you guessed it..."click" PLEASE do not use their service for anything! You WILL regret it if you do. Trust me. read more

Hi guys, Well, now it is my turn to rate Spectrum. I made contract in April last year with monthly fee 39.99$. In April this year they raised monthly fee to 64.99$. Today I called them to find out details and the reason of price adjusting. Unfortunatly, I did not get detailed answer. They say that they talked to me 2 times about price change. I receive every week their leaflets and got no any price change notice. Now it is 64.99$ for 50 MB download / 5 MB upload. I am done. Do you guys, can give me advise of internet provider with reasonable price and internet speed. Thank you in advance. read more

terrible internet, almost unusable at night. 16mb/s during the day time for a 100mb/s plan (directly connected by ethernet). Unfortunately they have a monopoly in this region and there is no alternative read more

Charter Communications - Television Service Providers Near Me - Rancho Cucamonga, California

I am sure that Charter is playing a games, but why. We have had spotty internet for the last 3 months. 8 techs & 2 supervisors have come out with very little IT understanding or education. They can't get the internet that has been work for 13 years of reliable service to work. I understand they are merging with Comcast and changing there infrastructure but why do I have to pay for what i don't have. The problem is that if the internet is suppose to be 60MPs, but what good is that is it can't stay up fro more than 15 minutes. Charter has terrible tech service. read more