Geeta, Karen, and Oscar at the leasing office create a warmth you feel the moment you walk in --…read moreand that never gets old. I'm especially grateful for the incredible community events they organize every single week: yoga, Zumba, wreath-making, bouquet workshops, even dog events. That kind of effort transforms an apartment complex into a real community. A special shoutout to Karen -- whenever something came up, she had it handled within hours. Having someone that responsive in your corner makes all the difference. Jonathan in maintenance is patient, thorough, and a great communicator. Pair that with 24-hour maintenance service, and you always feel taken care of. The grounds are always spotless, and the large dog walking area is a huge bonus for pet owners. Thank you, Terrena team -- you made three years feel like home.

Very nice and kind to do special events. Thank you Terrena team ! It really deals like home !…read more Julia

I recently moved in and love my new home! The move in process was quick and easy, and Keith is very…read morecommunicative and helpful in addressing any questions or concerns I had along the way. The maintenance team has also been super nice, responsive, and efficient. Overall, I've had a smooth experience.

I finally got on writing this review for Daniel from IMT maintenance I always see him around and…read moretell him I will leave him a review but today is the day!. Daniel has been to my unit several times and he always does a fantastic job I am glad he is part of the maintenance team and cares for the residents as much he does. I created a yelp just to write him this review and there will be more to come! First time using yelp and this is my first Review

I moved in here, about a month ago, and have been extremely disappointed. When I first moved in my…read moreapartment had a lot of damage, from dents in the wall to paint falling off the cabinets. It was also very dirty, took about seven mops before it started coming out with clean water. The MOST frustrating thing is that I paid to have a garage that closes, and in 20060 the garage door doesn't even close. My final straw was last night when I walked to my car to grab something and there was a man trying door handles. Are they ever gonna fix our garage door? They didn't even give me a tag or garage opener, seeming like they don't ever plan to fix it. When I went to go tell security, I found him sleeping in the chair. They advertise us as a luxury apartment, but they don't do any upkeep. PLEASE FIX THE GARAGE!!!!!!

I couldn't be happier with my experience at The24. As a…read morereturning tenant--having lived in one of the original buildings three years ago--I was thrilled to return to the brand-new building. The leasing office--Oksana, Carla, and Omid-- the magic trio makes you feel like family from day one. They truly care, and their warmth is unmatched. Since my last residency, the complex has only gotten better--there are even more amenities now, including a fantastic dog park and a beautiful bamboo forest on the grounds, coworking spaces, cinema, etc. The entire territory is amazing, and I love living here. While the company could improve in some areas, the staff and this community make it truly exceptional. I wholeheartedly recommend it to anyone looking for a warm, welcoming home:) Thank you leasing team!

Thank you so much to Jerry for always, being on time with…read moreGood attention to detail when requests for service are asked for. I appreciate his customer service, his friendliness, and the honesty and integrity, he puts into his work. Thank you for being reliable. You are a great asset to our community.

I'm super excited to make Artisan Square my home. The office staff was amazing in helping me…read morethrough the process. Everyone was helpful, but I have to give an extra special shoutout to John. He went above and beyond to make sure my requests were met. He stayed in constant communication with me and showed genuine interest in meeting my needs. So far I'm in love with this property and the peace it brings me. The grounds are well kept and the vibes are amazing.

I was a resident at The Lodge at Porter Ranch for more than 10 years. I can honestly say that this…read moreplace will be terribly missed. Awesome location walking distance to Granada Village,market and much more. Most importantly Siraj the property/leasing manager will be missed. We've had numerous managers come and go but none compare to Siraj. We've had such a positive experience with Siraj from the beginning always responsive, professional and genuinely cares about his residents. Any questions or maintenance requests were handled quickly and efficiently. He communicated clearly and always made us feel like our concerns mattered. It's easy to notice that Siraj takes pride in his work, the property was always well maintained, landscaping always beautiful, and common areas were clean and well kept up creating a pleasant environment making everyday living more enjoyable and a welcoming atmosphere for both residents and visitors. We recently moved and leaving this community was bittersweet, because I knew I was leaving behind one of the best managed property and manager. If you're considering living here, know you'll be in excellent hands. Having Siraj as your manager who genuinely cares makes all the difference.

I've moved to the Lodge after living at Citronia Towers for over three years mostly because of the…read moregood management. Both properties are managed by Siraj, and he has always been fair and trustworthy. Communication has always been easy, and the properties are well maintained. A specific perk is the one bedroom unit still came with two parking spots. In high-volume area surrounded by other apartment buildings, getting two spots for a one bedroom unit is unheard of. I really enjoyed living at both communities.

I want to take a moment to thank on site staff at Lassen Village Apartments. Although the start was…read morea little bit bumpy, everything from that point forward was pleasant with the on-site management team. I want to think Ashley and Vincent for being respectful and kind to me during my time in this building. Any time I put in a request the maintenance team was available promptly to come inside my unit and make any necessary repairs. I am very grateful for my time at the Lassen Village apartments. The only negative thing about living here was the occasional inconsiderate neighbor who wouldn't throw their trash inside the trash chute, and therefore stunk up the hallway, but that was of no fault of the on-site management team. That's a lack of having a community care and take pride in their building by doing their part and properly disposing of their trash. In comparison to all the buildings in the Valley, this building is in great shape and a great find.

After living here for almost 2 years I have to update my review to be more accurate. This place…read moreseems really nice at first but there have been some things I experienced as a resident here that make me upset. The elevators are constantly down. Currently the west elevator is down and management let us know it would be down for 3 weeks, no reasoning or explanation. It has already been down maybe 6 times this year. Each time for weeks or even over a month. Accessibility is not their concern at all. They will send repeated email communication about "balcony inspections" dictating what we can put on our balconies and anything that's "unacceptable" to them needs to be removed. Why don't we focus our energy into fixing all the problems instead of what people are putting on their PRIVATE balconies that we pay to rent. This past summer they let the entire pool turn green. I repeatedly called them to let them know that the pool was looking greener every day but they kept insisting the pool man comes every week. I told them that in that case he's doing something wrong, the pool is freaking green. They continues to make excuses. Eventually they cleaned out the disgusting pool, probably after many more people complained. The "gym", if you can even call it that, has minimum 2 broken machines at a time. There's 2 treadmills, 1 is always down. There's a bike that has literally never worked. The other machines work ok, but it's frustrating that there's never a time when all the machines work. On top of that it's so freaking hot in the gym room, they don't always turn the ac on. During the summer we would work out and be pouring sweat from the heat, it would be 90 degrees in there. Nothing that a quick dip in the disgusting pool won't fix. The tenants are mostly college students, sometimes riding their electric scooters in the hallways. No one ever stops them or says anything. Today they decided to test the sprinkler/smoke detectors in our apartments by having them loudly beep every couple minutes. They barely sent an email out the day before saying they would be testing them for 2 days lasting 10a to 3p! I was woken up by the extremely loud chirping of the smoke detector. I work overnight and had barley been sleeping for a few hours. I repeatedly called the office to see how long this would last or if they can stop so I can sleep first. They never picked up. In the middle of their business hours on a Thursday morning. They let the phone ring and ring and go to voicemail each time. It honestly felt like they were purposefully avoiding answering the phone to not deal with the upset tenants. They do not care about keeping up the amenities. Last summer, the HOTTEST summer on record, many of the ac units in the building stopped working. They gave us small window units to temporarily use. These units used sooooo much electricity and skyrocketed our bill. At the time I asked a gentleman working in the office if we could have some sort of rent discount for the month considering our ac was out for about 2 weeks and central ac is considered an expensive amenity that was no longer being provided. They avoided the question and basically told me to ask again later when they fixed the air conditioning. They told me that we would get a discount based on how many days the ac was out. We never got a discount. My roommate works from home and had to live in 90+ degree inside temps for about 2 weeks. The only people who are genuinely hardworking and lovely people are the cleaning and maintenance staff. The cleaning crew is so sweet and kind. Maintenance department is quick to respond and shows up to fix small problems almost immediately sometimes. Living here is not the worst, but it's also not the best. There's a lot of shortcomings. I only base these off of what they promise and charge us for. When we are paying for amenities that we are unable to use for significant periods of time, this is a shortcoming. When they advertise **sparkling pool**, **amazing fitness room**, 2 **convenient** elevators, they are over exaggerating. There's a pool, it's cleanish. There's 2 elevators, but 1 or BOTH are often not working. There's a fitness room, BUT half the machines are broken and it's hot as a sauna! Ironically the actual sauna's in the fitness room also don't work and never have. Overall it's not a terrible place to live, but don't believe that everything is as advertised.

Had an appointment and it was at 10:30, sitting in the lobby with no one in the leasing office and…read moreit's 10:55 and still no one.. we were stuck first outside trying to figure out the call box for about 10 minutes but someone was nice enough to open the door. Now we're inside and still no one after calling multiple times. when we parked in-front it stunk of dog pee... so I would just say skip these apartments and tour somewhere else

Renters beware!! After moving out of the Le Blanc apartments they are not only are withholding my…read moresecurity deposit of over $2k, but are trying to charge me additional money to clean, paint and change carpets in our unit. The carpets were in bad shape to begin with when we moved in, and now they are charging us to replace them (eventhough this normally should be an accepted charge for managing and maintaining an apartment building that has years of use.) They also are claiming that because the apartment was not deep cleaned - absolutely nothing was left in the unit and we fully cleaned the place with some minor scuffs on the wall just from living - that it is beyond normal wear and tear of someone living in an apartment, eventhough there is photo evidence of the opposite. I had never not received a security deposit back, and now have to spend my time taking them to court because they are being the typical, greedy property manager people warn you about. It is also important to note that we moved out 5 months ago, and are just now getting to the legal process due to their complete delays in email responses, and we have only gotten answers after following up, occasionally multiple times. I will acknowledge the building manager Edie was very sweet and generally helpful while we were renting there, and their maitenance team was super responsive. Please think twice before renting with them if you want to see any bit of your security deposit back.

Sierra was absolutely amazing! She was incredibly kind, welcoming, patient, and accommodating…read morethroughout the entire process. From the moment we met her, she made us feel comfortable and took the time to answer every single one of our questions without ever making us feel rushed. She also gave us the space to explore the property at our own pace, which we really appreciated. Her professionalism, warmth, and genuine care made what can sometimes be a stressful process feel exciting and enjoyable. Because of the wonderful experience we had with Sierra, we've decided to make this apartment community our new home. We can't wait to move in soon! Thank you again, Sierra, for making such a great first impression. You truly made all the difference. -- Stella & Mo

i am having a issue with my personal property being stolen by a tow truck driver who indicates that…read morehe is contracted with Bell Partners. In as much I have contacted five of your corporate offices and no one has responded. Although this may not seem important to the local staff. How does a resident speak with Bell Partners Corporate Officr to work together for a resolution. Homeless in Canoga Park.