The rent started at 1640.00 per month 5 years later it is 1980.00 increase way too high no up…read moreGrades never repainted. Carpet never cleaned but rent went up No fridge Rebbeca manager is great her hands are tied up my motorcycle was stolen out of garage 3years ago there's no video but yet is says there is get video for security now we are paying for it

The property itself is very clean, well-maintained, and offers all the needed amenities. It feels…read moresafe and is conveniently located near shopping centers. However, the management team (Rebecca, Nicole, and Jennifer) enforces extremely strict rules on credit, even for applicants who have stable income. Their process makes it unnecessarily difficult for qualified tenants, which is frustrating and discouraging. Future applicants should be aware of these rigid credit requirements before spending time and money applying.

I've had a great experience at this charming building! It's very clean and well-maintained, with…read moreconvenient amenities like laundry facilities and a dedicated parking space--which is a huge plus. The management team is excellent--helpful, friendly, and kind. Special thanks to Lilian, who truly goes above and beyond to make sure everything runs smoothly. The location is also ideal, right in the heart of Van Nuys-Lake Balboa. Highly recommended!

If you're looking for a great quiet well maintained community to live in where the pool is always…read morekept clean, and where the manager Lillian is 100 % responsive when theres any concerns, then I definitely recommend you Here at Villa Park Apartments. I've heard from so many frienes bad stories from friends where they live and how it takes months to get something fixed. Not here, You enter something on their portal app And literally next day, Maintenance is knocking on your door to fix your problems, thank you Ruben!. 10/10 also it's here in a beautiful quiet over all neighborhood.

Eric and Donovan are the best! They are always friendly and quick to respond to any issues. They…read morealways have a smile on their face and are always ready to help with any issues and answer any questions you may have. They always follow up with the tenant to make sure everything is working properly. The building is clean and safe. There is always someone cleaning the property on a daily basis. They have a security company who is on the premises and are available 24-hours a day, and their presence is comforting. My husband and I have loved our time here and will always recommend it to others,". Eric and Donovan, THANK YOU for all you do on a daily basis.

I am reviewing the Manager Donnovan & the Maintenance manager more than the building. They MAKE…read morethe building!! If it wasn't for them, I'd cry.

This community has been the best place I've ever lived in, the manager Heidy has been so amazing…read moreand has always been so kind and helpful, she's the best ! The community is gated and is always so clean and welcoming. It's also located in a convenient location where you have access to a lot of stores , gyms , restaurants etc . We love it here

I've been living here for 6 months now. It's been a wonderful experience since I've been here. I've…read morebeen loving it and there's a park nearby that is 5 minutes away if you walk to it. There are also stores nearby. It's so peaceful and everyone is so nice and welcoming. The environment is always kept clean. The manager Heidy is very helpful and she's always there if you need anything. It's pet-friendly!! The patio is a good size, it's bigger compared to other apartments. The parking structure is gated. There is a lot of street parking available when guests come over. The apartment is quiet, spacious, beautiful, and well-maintained. I definitely recommend it to anyone looking for a peaceful place to call home.

Things are getting worse here at Sherman Pines. Our gated parking area is not safe from catalytic…read moreconverter thieves, car break-ins, vandalism. Management is aware and a request for cameras was never addressed. They just upped the rent, FOR WHAT?

I only gave a star cause I have to post it. This place is the worst . The apartment is new. However…read morethey renew it with the money you paid for the deposit. I lived there for 16 months, when I left I asked the manager to come and do the walk with me I gave her two appointments she showed up for none. When I left I cleaned the apartment perfectly. I gave her back everything, and nothing was damaged in there. However out of $1500 they deducted $500 for cleaning fees. It's a studio no carpet,No dishwasher. When I called no response. The washer and dryer are super old.

Lived here for over 3 years, the previous manager Elisha and Yoselin was amazing and everything was…read moregreat before but unfortunately, they hired a new manager, Ashley, whom I know doesn't like and could care less about people who look like me. I was discriminated against, which I won't get into details until it is handled. In addition, the complex started becoming infested with bugs and roaches months after she got here. Before, I would only see crickets, a few spiders and 1 or 2 other bugs here and there but I started seeing A LOT of bugs and roaches around the complex at night to where I became scared to walk the complex at night as I have a fear of insects and I'm OCD. The past couple months, I started seeing bugs around my sink and tiny baby roaches which looked like the bugs were breeding and was quite unlivable for me. I couldn't sleep and was scared to cook because of it. The only thing they did was send a pest guy to spray the place and I'm not sure what he did but it made it worst as flying roaches and bugs came in my apartment and went in my closet. I was PETRIFIED. Even one of my friends visited for a weekend in June and spotted a flying critter, we were both so scared and paranoid as we didn't know what it was. I finally found it in my bathroom sink (Photo attached). I had to spray them with bleach because I can't touch bugs due to my fears. I thought maybe it came from the new neighbor but I don't think they would be transporting flying roaches which means the complex has an infestation that's not being handled. Considering I had a busy schedule between school, work and hobbies, I had always communicated with the prior manager via email or by going to the office in my spare time during office hours with no problem but Ashley is almost never in the office. Apparently she also doesn't know how to communicate effectively via email. She came in and lacked the personable skills to even introduce herself, she didn't inform us of any new policy changes she had that were different than the prior manager. She doesn't even say my name right nor does she care to ask or learn as I've corrected her before when I first met her. She's a terrible community manager overall, they should've just given the job to Yoselin. I rarely ever make any type of reviews unless I'm giving 5 stars but these apartment complex/companies need to learn to hire better human beings in service positions especially in LA housing where we pay so much for you to mess with our livelihood.

I love Concord! At my previous place, it could take WEEKS for maintenance to fix a leak, but here…read morethey got it done on the same day. Yoselin and Ashley are also super friendly and on top of everything. They're super fast to respond too. Easy living so far! I don't see myself leaving anytime soon :)

Just moved in, it's going for two weeks now so far seems clean no insect so far, apartment manager…read moreis very friendly and helpful. We have someone cleaning the outdoor apartment. it's gate and feels safe. neighbors seem ok. some are friendly and some are not as talkative.

This is a nice and quiet place to live. I enjoy being close to the Balboa Park. As a resident my…read moreneeds are met and I will recommend Villa Lago to anyone looking for a beautiful remodeled apartment.

Great place to live. Quiet, clean, friendly people, amazing location next to park, fantastic…read morepool/common area with bbq and fire pit. Very sad I have to move (financial reasons) but would recommend this place to anyone looking.

I love Moss and Company but I had a terrible experience with Bridget, I really wish I had the…read moreexperience that everyone else seems to have had with her. I was disrespected by her on so many levels. I leased an apartment without seeing it and tried to see it that same week, she told me I couldn't because it wasn't ready, so I asked if I could see the community , she was against that as well. She didn't mean any of the timelines that she gave me in regards to my lease agreement and scheduled appointments to see the property - and she failed to communicate the changes, l had to reach out to find out about anything that may have changed. So I asked her if we could have more open communication (in the nicest way possible) -- she got really upset with me for saying that and told me I should "withdraw my application" if I had so many questions and concerns.. she then told me she was going to hang up on me ?! After that I was going to report her to her higher up - but as I said before she has all these great reviews, so I have her the benefit of the doubt and assumed for the sake of good energy going into my lease that maybe she was having a bad day. I then reached out via email to tell her how I felt, she never responded until the next day saying it no longer appeared I qualified... and then she ghosted me - literally after that she ignored me for OVER a week. I called, I emailed, i have 8 unanswered emails. I called from different numbers. She'll use the excuse she was out of office but I gave her well enough time to get in contact with me. She THEN FINALLY wrote me back and told me that I need to give her $3,596 THAT DAY or my lease would be withdrawn! She said it was company policy that a week after an apartment is leased they need all the fees paid! But it had been over a week since she told me it didn't look like I qualified! I asked if I could give her $1200 and I could pay her the rest next week when I get paid and technically since I'm JUST finding out I'm approved and she JUST charged me the holding fee that day. My week had just begun TODAY. and she told me no, if she does that for me she's have to do it for everyone (like my case isn't different?!) I simply withdrew my application, who wants to live under a general manager like that. In all honestly I believe she did this all to me on purpose to try to get me to withdraw my application. She's spiteful and a terrible communicator, I have never been my life been treated that way by management.

This is an extremely nice place to live. I know this place very well of course to respect the…read moreprivacy of others I won't tell you exactly who lives here but there's a lot of famous people. Mostly in R&B and hip-hop Industry. The managers super nice . They cameras everywhere And a bottom parking level for people that are famous and don't want to be seen. They have a dog run in the back, upstairs they have a media center with coffee if you need to take a meeting and of course the pools nice .All the units are loaded with Viking appliances . It's in a extremely safe area right next to Home Depot which always seems to be very convenient and the hospital around the corner.

Long-Term Tenant at MOSS. I can say unequivocally three things: (1) Property Manager is second to…read morenone with the utilization of their resources to ensure tenant satisfaction; (2) the grounds are immaculate; and (3) MOSS ensures repairs are timely and always go beyond the expectations any Tenant would hope for!!! In these trying times - why live anywhere else? Why add any rental stress anywhere else? Here - there is none. Proud to be a MOSS TENANT - and would NOT live anywhere else. Happy Camper here.