The entire buying experience of my 2026 RAV4 SE was fantastic. Ashley was so very helpful in helping in the entire process during sales and HJ was a pleasure to work with in finance. Having paid cash for the vehicle certainly made it easier, I'm sure. We love our new car and wish that we could do all our service at the Hillsboro Toyota, but we live 600 miles away. read more

Royal Moore Toyota - 2026 RAV 4 SE - Car Dealers Near Me - Hillsboro, Oregon

Lawrence did a great job in sales . Sold me and my wife 2 trucks. He sold us our last cars also few years back . Great guy 10/10 . Ask for him when you go in . read more

Royal Moore Toyota - Tacoma , Royal more . Lawrence. - Car Dealers Near Me - Hillsboro, Oregon

DO NOT buy an extended warranty from these scammers!!! - complete waste of $8,000 I purchased a Toyota Tundra and was talked into paying an extra $8,000 for what they claimed was the absolute best, most comprehensive warranty they offered. I was told it would give me total peace of mind and that virtually anything that went wrong would be covered. They made it sound bulletproof. That could not have been further from the truth. Since buying the truck I have had multiple mechanical issues. Each time I brought it in or contacted them about coverage, I was met with the same result: nothing was covered. Every single claim was denied. They always found a reason, an exclusion, a technicality, or some fine-print excuse. After paying ten thousand dollars specifically for protection, I have received zero coverage. I paid a massive premium for what was sold to me as the top-tier protection plan, only to discover that when I actually needed it, it was worthless. The sales process felt high-pressure and full of assurances. The claims process has been the complete opposite dismissive, full of runaround, and ultimately useless. If you are considering buying a vehicle from this dealership (or wherever these warranties are sold) and they push an expensive extended warranty, walk away. The $8,000 I spent on this so-called "best warranty" would have been far better spent elsewhere -- or simply kept in my pocket. I would strongly urge anyone else to do the same. I paid for protection and got none. Multiple issues, multiple denials, zero coverage. Do not make the same expensive mistake I did. read more

Salesman has been fine and helpful but both times I've looked here the supervisor who's come out at the end where they pressure you to buy the car has been a bit condescending and talks to you like you're a moron. I said I was concerned the car I was looking at had a recent recall and he said "If I told you we'd fix that for free, would you buy it?" As if recalls are not already fixed for free???? Extremely off-putting, don't think I will look here again. read more

Huge kudos to the entire sales and financing staff I love my new car!!!! I have never had been service at a dealership. read more

Royal Moore Toyota - Toyota Camry - Car Dealers Near Me - Hillsboro, Oregon

Asher was our salesman, he was great. We knew what we wanted and I'm stoked we left with that we wanted a TRD Pro Tacoma and at the deal we wanted. We totally appreciate you and your team making it happen, we love the truck and as someone who has serviced at RM Toyota for 20 years, I finally bought a Toyota from you and after this experience definitely will again. Nick Larson in finance was also great!! Thanks. read more

Royal Moore Toyota - 2025 Tacoma TRD Pro - Car Dealers Near Me - Hillsboro, Oregon

this is the worst dealership I've ever been to. I bought a car at and they sold me a car that was not cleaned and it was broken at the middle of the night so I didn't catch all the things wrong with it in the I the is broken and the camera on the front window literally just fell off today and has been falling off every week since I've bought it. Also, there's a plastic piece in the trunk that they didn't know what it even was and they sold me the car without fixing it. read more

Jasmine was the salesperson for my 2026 RAV4 SE. From the first phone call to the dealership to delivery two months later, she made the buying process stressless. Weeks after making a deposit on a red LE I changed my mind and upgraded to a white SE. Jasmine made that switch happen seamlessly. Jasmine also kept me updated regularly on the progress of the production and shipping status of the car. Even my trip into the dreaded finance office was fine. Since I was paying cash there wasn't a lot to negotiate. I love the car and thank Jasmine for helping me make the perfect choice. read more

I have called twice now to cancel a warranty I bought through them because I sold the car. They keep finding reasons why I need to call back. Called today and was told I need to come in person (I live an hour away). Finally he said he would email me the form. Guess what is not in my email. Call 3 going in tomorrow. I sold the car because it was the worst car deal I've ever done. Will never shop with Toyota again. Example of o e of the issues- they keep you there forever so you feel pressured to say yes. After making the deal and ready to sign finally told us it was a fleet vehicle. Positive review a year ago was at their table to receive $500 off. read more

Eros Mendoza was an outstanding Salesman and did a fantastic job getting me in a New Tacoma! Toyota Driver for life!!

7 years ago I left another good review for this company regarding their service department. Today 9/1/2025 I came in for a walk in appointment. Mike in the service department went above and beyond when I was asking about the vending machine in the building because it was super confusing the first time using it. Well come to find out it only takes card and to be quite honest I don't even have a bank account lol. Mike himself paid for my soda and wouldn't accept cash for it. If you're looking for an amazing group of people to service your vehicle I highly recommend Mike and the other people in here. read more

Gustavo was a great help in buying a 2022 Prius. The experience was easy, thoughtful, and I got to drive away with a great car! Very happy with everything. read more

I wholeheartedly would recommend Royal Moore Toyota to anyone looking to buy a new or used vehicle; they have earned FIVE STARS from me again! Mike Taylor, Nick Oliveria, Kadin Harrison, and others in service; Axel in the tech service area and the folks in the car rental area are very helpful and go out of their way to really take care of you every time you come in. This time a service supervisor Ben Norris went really above and beyond and found a solution to my tricky situation. He was incredibly patient, listened, shared ideas and ultimately helped to create a very loyal customer. I will continue to share all my positive experiences with Royal Moore Toyota with family and friends in the area. It feels like good customer service is hard to come by, but now here. It is for all these reasons why I continue to bring my Toyota Prime car each time to Royal Moore Toyota for service and some day, I'll trade this car for another Toyota here. FIVE STARS CUSTOMER SERVICE and FIVE STARS CUSTOMER SATISFACTIONS. All these folks rock!!! read more

Was selling my Ford Bronco Sport online and was contacted by RMT that they would pay me $17,500 for it. I drove over an hour from Salem and had my brother follow me up so I had a ride home thinking we had a sale. Arrived at the dealership and they immediately took my keys and disappeared for an inspection. We sat for an hour in their busy lobby with no updates. When they finally came back they tried to tell of the car couldn't pass emissions testing, which is laughable for a 2021 vehicle with 60k miles and no check engine lights and complete maintenance records. They then tried to tell that they couldn't offer more than $16,000 because it had a small rock chip in the front windshield. I got the distinct feeling that was the number they had in mind all along and they hoped that since I drove so far that I'd just accept the low ball offer. They hoped wrong. I retrieved my keys and drove back home. I would never deal with Royal Moore again. They are shady. read more

We got a fair price on our purchase, and we like the car, that's where it ends. I called three times with questions and never got a call back. Drove 150 miles to see a car that I was told was available, but it hadn't even been detailed yet. Also, I put a wrong date on my check, mailed a replacement check to the street address on their business card several weeks ago, and neither check has been cashed or my original returned. Turns out that it should have gone to a PO Box and the sales staff is trying to find my two checks totaling $14,000... I'm a very irritated customer! read more

My daughter had heard sound coming from her toyota. I drove it and heard clicking noise coming from front passenger side. Thought it could be her brake pads. She said she taking it next day to be serviced at royal where she purchased it. She had it done and they told her did tire rotation and the brake pad measurements. She left and still clicking noise. My friend came and drove it and found fairly good size screw and washer in front passenger tire. I told him about her taking it in there. And he said NO WAY THEY DID ROTATION, THEY WOULD HAVE SEEN SCREW AND IT WOULD HAVE BEEN IN DIFFERENT PLACE ON CAR WITH ROTATION. so they ripped off money without even doing service. Liars. Never use their service again. read more

First the good news. Do they make it easy to buy a car? Yes, in this industry you have to grade on a curve and they definitely are above average. Are the associates friendly and helpful? Yes. The young woman who assisted me was awesome. Service center? I have been going there for 3 years: great about letting you know when it is due and easy to set appointment. Service? OK. Knowledge? OK. When my app quit working with my car Toyota told me to talk to my service people and when I did they had no idea what I was talking about. But still OK. So why the one star? Unless you do not mind overpaying for a car and unless you really believe the sales pitch you need to read the agreement. There is thousands of dollars of upcharges that will be applied to your invoice and if you do not question it you will be paying for it: coatings that you do not need, window treatments that are worthless (when I leased they tacked over $3500 for those and said I had no choice they "came with the car" (not standard though)). But I did not kill the deal since it was a lease. When I went yesterday to buy out the lease and purchase the car is when they went to full blown deceptive. I was told by the "manager" the cost of the purchase. My lease payout, a handling fee or tax (small) and $1,495 for a "Safety inspection". I questioned why a car I have driven for 3 years and had serviced on time every time would need a costly "inspection" (their 78 point insp that never costs that much in my 15 year history of buying Toyotas). I was told that technically I was buying a "used car" from them and they were required to do it. Fine. But when I was signing the papers that were hurriedly put in front of me (and after a lengthy and definite decline of all "add ons, upcharges and extended warranties") I noticed on the invoice that the "safety inspection" had mysteriously morphed into a "Customer Care Agreement". On the paperwork they had you select and sign something that had 3 levels of care and cost but no option to not sign it and it was not presented as optional. When asked about it afterward when I had time to sit and read through the paperwork the finance associate told me that essentially the $1495 was for the inspection and the care package came with it. Then why was I offered different levels and different price points but no opt out? And bundling a "required service" such as a post lease inspection with a option service such as a maintenance agreement is just a cheap and deceptive way of getting you to sign that agreement. What does the $1495 buy you? Looks like 4 oil changes. $375 a pop. So if you do not mind paying for all of this then I am sure you will have a great experience. If you do mind being upsold things you do not need and not given a choice with deceptive sales practices than beware, push back and be prepared to walk away. It is on me that I signed and let it go. Twice. But the second time was so blatantly deceptive I thought I would give out a shout. I will eat the $1495 and take my maintenance elsewhere as well as my future purchases. read more

Justin and Ahmad were amazing to work with. From the beginning they were extremely professional. I would highly recommend this dealership and these sales staff. I love my new corolla cross, and most importantly love the experience I have been. read more

I got on a car shopping site for a "great deal".... nationwide search. I saw what was a tremendous "deal" and ask for the "Out The Door" pricing..... what came back was the asked for price AND THEN.... looking at the "add-ons" it had gone up $4500... things like "Comfort addition" which was nothing..... NOTHING BUT ADD-ON..... then they added "Special paint" which was Already on the listing but added on at the end again.... here is the listing of add-ons.... "Emisions Offset"... $285... if this is Oregon are we paying for your air as well?... "Forever Start"...$399..... what the H**l is this....???? What is "Courtesy Guard".... $389 Added.... I can't believe it was just "In your Face" pricing with all the add-ons that told me to "pass" What next?... Carpet/showroom floor protection and Tires with rims optional??? read more

I'm a registered nurse that works nights, I am pre-approved for a sequoia through my bank. I haven't test drove any of them, but I've been looking at all the models. Last night I sent out a few inquiries. The first phone call I got was from Royal Moore Toyota at 802 am (totally fine, I was excited ).Unfortunately, I didn't catch the sales Reps name. I told him that I had multiple inquiries out, and I didn't know exactly which Toyota he was calling about. He was very annoyed, and rude. Like I was a burden to him. I told him again I didn't know exactly which one I was interested in and that I haven't test drove any of them. He laughed multiple times during the phone call as if I again I was an inconvenience to him. Finally I told him thank you for your time, and hung up on him. Very unprofessional. You also lost a sale. I hope you get some extra training, you need it. read more

Royal Moore Toyota - Update July 16, 2025, my brand new 2025 Toyota platinum. Bought it from Toyota Wilsonville, I would highly recommend them over this place. - Car Dealers Near Me - Hillsboro, Oregon

I highly recommend going through James here at Royal Moore Toyota to purchase your next vehicle. We had a great experience with him. Not only is he personable and knowledgeable. He had the resources to get us the car we wanted with the assets we needed within our price range. read more

They refunded the funds after the service, which I appreciate. Moving this back to 4 stars.

Traded in my Tacoma for a GR Corolla, Brandon reached out quick and handed me over to Skyler. Skyler was cool, he made the process quick and simple and was fun to talk to about fps games. When I signed more papers and made my transactions I was then guided to Hans who was also amazing and very helpful. This is my 2nd time here and my 2nd car as well from the same place, I would recommend anyone who is looking for new vehicles to come here. It was an hour trip there with traffic for me and they were so helpful and amazing! Thanks for the GR Corolla! Edit: After having my GR Corolla for 2 weeks I went to go get a ppf film installed because I basically already paid for it, the girl who made my appointment named Cassidy I believe made an appointment like any other but the annoying thing was the car I purchased had a repaint done or something and I honestly don't know how they don't have that in their system but I basically drove an hour to my appointment and got a loaner car and left my car there, drive to work which took another 30min and then I get a call saying bad news and they can't do my ppf today because they have to wait a month for the paint to settle in, not only did they waste nearly 3 hours of my life. So what did I do? I drove back which took another 30min to get my car and when I started my vehicle which SHOULDN'T have even been driven the engine oil temp was around 205 and my gas mileage was dropped off at 200, explain how it was dropped to 180 miles in my tank lol. Sketchy service people took my car on a joyride even though they wasted my time and couldn't even do the ppf which was the entire purpose of my appointment. On a side note I'm the person paying to drive my vehicle, I'm not paying for a service team to abuse the fuck out of my car which was clearly shown that day. Don't get me wrong, but your car here if they have the one you want, just do whatever you can to avoid the service team because they're a joke and will abuse your car when it's not even supposed to be driven read more

****** Update ****** On Friday march 1 2024; I called The dealership using a different phone number and was told the car whom the GSM told me had sold 2 nights prior was in fact still available; to come on down and test drive it. I spoke to Pete I followed up with Toyota's Brand engagement team to update them that I had been lied to, that the vehicle wasn't sold, but still available for purchase. At 7:27pm Monday evening I received a phone call from David Denney the GSM telling me that because I posted negative reviews from my experience, and filed a complaint with Toyota corporate that I am not the "TYPE" of customer they are willing to do business, told me to have a good evening and hung up on me. I'm beyond mind blown that a dealership behaves this poorly, lies, drags customers on, promises deals then doesn't deliver on them. ***************** I opened a query on dec 9th regarding a blizzard pearl Toyota Prius prime; was contemplating this or a Tesla model 3. After watching multiple videos on. YouTube I decided to give the prime the edge over the Tesla; I asked Owen Jones multiple times to provide me #'s on purchase and a lease, when he did the rates were obscene (my credit is 820+) I told him my bank could do better to provide me with rates similar to my banks. I applied for a loan from them and was approved at 5.29% I was ghosted, a few weeks later Owen sent me video showing they still had the car I wanted; so again I asked for information on the car; I used the buy it now /submit offer that Toyota provides. with 5k down; and the payments I wanted (via the Toyota offer submission tool) I was ghosted again. I was then handed to Taylor, who put me in touch with Nicholas Larson; Nicholas is the customer experience manager & basically yelled at me, told me Toyota's website lies, provides false information the #'s aren't accurate and that's not their fault its toyota corporate. he deferred me to Taylor who gave me #'s which were $80 month higher than the Toyota's submittal tool. I questioned this and explained it makes no sense, my sales tax wouldn't be that much to equate to the extra 80$ Again I pointed out Toyota's website said one thing, their pice was far higher at $426eventually they deleted some items got the payment to one I agreed on which was close to the price Toyota's website stated in the offer. The agreed on price was $389.21 33 month w/ 5k down they asked me to fill out a credit app, I did, thus running my credit again which will be a second hit on my credit (lowering my overall score). They told me the deal would be done that day and they would have a driver deliver it the next morning. I waited all evening, but never got any information that my deal was done. so obviously I was put on the side burner (not ghosted this time); The next morning I hear the payment has changed and I needed to fill out some information for being a military (not sure where they got this info) So the deal yesterday was 398.21 now this morning its changed albeit just a few cents, but that's not the point. it changed again from $398.21 to $398.39. I was then told the deal would be finished later that afternoon and then they could arrange to have the car delivered. I was really annoyed as the deal was supposed to be done the day prior and the car delivered "this day* And since the payment changed again. =============================================================== I said the following: Hey Taylor, I appreciate you picking up the ball; You've been great and this is no reflection on you. That said, I've been trying to buy this car for 81 days now; I originally reached out on December 9th, Owen blew me off 2 separate times; never go the the info I needed. I have been blown off, put on the side-burner multiple times. The deal was supposed to be finalized yesterday and I was expecting the car to be delivered this morning and obviously that wont happen. Apparently my application didn't come through correctly now, it just seems so many setbacks and delay; Now the payment is going to be higher, (Even by a few cents) etc.. I'm going to just pass and buy a Tesla instead. Thanks for being the best person I've had do deal with there. =============================================================== Then I received a call from David Denney the GSM apologizing for the bad experience. I told him all the above; (I was really annoyed w/ the whole experience) =============================================================== not long after that call, Taylor sent a text via their dealer text system saying: Thank you! I appreciate that so much. Feel free to text anytime. I'll be here if you change your mind. To which I replied; eventually saying that if the GSM wants to sweeten the deal I'd be willing to entertain it I sent 3 messages and didn't receive a reply for 17 hours. Then the gm contacted me; saying the vehicle was sold. read more

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Ashley was the most amazing sales rep from start to finish. I couldn't have asked for any better service. I highly recommend her and Royal Moore Toyota. I bought my RAM 1500 eco Diesel in July and had a great experience. read more

Royal Moore Toyota - RAM 1500 eco Diesel - Car Dealers Near Me - Hillsboro, Oregon

I have called three times to cancel my extended warranty of a car I sold. The first time I was told I needed the mileage of the vehicle. Call two: I called back with the mileage and was told to wait for the paperwork showing my lien was released. The third call, I was told I would have to come in person, when I rejected this idea because I live over an hour away, I was told that the form could be emailed to me if I already have my lien release. Why couldn't the form be emailed the first time with the information to wait to return it with the lien release if that is what is needed?? The third phone call the finance guy also acted like he could not find my account or records and wasn't sure I had a contract. I definatly feel like I am getting the run around so that I can not cancel and do not recieve a refund. I am now making my fourth call today because no form was ever emailed to me. read more

Working with Alejandro has been, without question, the best car-buying experience I've ever had. I've purchased vehicles all over the country--from Henderson to Beaverton, New York to Florida--and I've never been treated with more professionalism, transparency, or respect than I was with Alejandro. He's clear, honest, and doesn't sugarcoat anything--what you see is exactly what you get, and that kind of integrity is rare. I also want to acknowledge Justin, who was equally impressive. He's a straightforward professional who took the time to explain every detail of the financing process. He made everything feel seamless and easy to understand, helping me feel confident every step of the way. I highly recommend asking for Alejandro and Justin, though I believe their approach is a reflection of the company's overall commitment to excellent service. Trabajar con Alejandro ha sido, sin lugar a dudas, la mejor experiencia que he tenido al comprar un vehículo. He adquirido autos en diferentes partes del país --desde Henderson hasta Beaverton, Nueva York y Florida-- y nunca me habían tratado con el nivel de profesionalismo, transparencia y respeto que recibí de Alejandro. Fue claro, honesto y directo en todo momento; no endulza las cosas ni promete más de lo que es. Su integridad realmente marca la diferencia. También quiero destacar a Justin, quien fue igualmente impresionante. Es un profesional directo que se tomó el tiempo para explicarme con detalle todo el proceso de financiamiento. Hizo que todo se sintiera sencillo, transparente y fácil de entender, lo cual me dio mucha confianza en cada paso. Recomiendo totalmente que pregunten por Alejandro y Justin, aunque estoy convencido de que su forma de trabajar refleja el compromiso de toda la empresa con un servicio excepcional. read more

Rountine service on 2023 Rav 4 Hybrid. Husband told everything fine only to see paperwork later that air conditioner filter failed. Called. Apologies. Told not dangerous. Totally didn't get the issue was not the filter but the abysmal customer service. Last year removed a mouse nest from heater box but did no further inspection for a dead mouse. Of course after multiple trips back there and a god awful smell was I able to convince them to look for a dead mouse. It took months for the smell to go away even after "sanitizing " the system. Do yourself a favor and save time, money and frustration and go somewhere else. read more

worked with justin Webb to buy my car. great experience, he was very knowledgeable and made the whole process smooth. definitely recommen!

Muchas gracias a Barbie y Jessy por su paciencia y dedicación para ayudar me comprar mi caro. Estoy muy feliz con mi compra. Thank you to Barbie and Jessy for helping with my purchase. I was super nervous and it was my first time buying a car. They were understanding, straightforward with me. Whenever I needed a break they respected my space. They have so much patience with me. I love this dealership. read more

Gustavo and I completed the paperwork for me to purchase a car online. I explained it was 174 miles one way to his business, so I wanted everything done before I showed up. I arrived the next day and was told the car I was to buy was unavailable as " the battery was no good". Instead of changing out the battery, I was offered a chance to buy a higher priced vehicle . In my opinion, they saw a 70 year old woman as an easy mark, and tried to pull a bait and switch on me. read more

I asked to test drive a Prius, I was being help by Brandon. The experience was not something I wish for anyone to have. Would never buy a car from this dealership because of how he treated myself as a customer. Very rude/unprofessional. read more

Extremely poor customer service!! We were in constant contact with a sales person for a week about a certified used vehicle that was going to become available. Today we were finally notified it was an available to see and purchase. We made an appointment and drove 90 minutes to the dealership. Only to find out they had sold it!! No one at the dealership seemed to be aware that we had an appointment. And frankly nobody seemed to care that we had been inconvenienced. Take your business elsewhere. ! We came prepared to buy (with cash even!) and had passed on a number of other cars because we thought we had formed a relationship with this dealership. What a disappointment to be treated with such disrespect ! If I could give this business zero stars I would do so. read more

Customer service was not good. Was looking at pricing for some used rav4. Compared it to a new a rav4 and it was about 1k difference. Asked why it was only 1k difference and asked for a lower price. Mentioned how another dealership had a brand new one coming in for 36k and the sales manager smacks the table and says to keep on shopping. He as well asked why I didn't put a deposit from the other dealership. Just an awkward interaction. Gave me a papare saying KBB pricing then hands me another sheet where the KBB was different. I just wanted clear answers. read more

Jordan is the best car saleswoman at Royal Moore! She rivaled that of Aws whom I've worked with before. All around, it was a pleasant experience shopping here and I'm very happy with my car. read more

BEWARE CASH/PRE-FINANCED BYERS...they insist on running credit, claiming it's policy to protect them and verify identity. Floor salesmen are great, it's the finance guys who want to get every dollar they can. Actually asked us to leave after asking for manager to help us understand apparent "store policy". read more

I had the best car buying experience here! They helped me get the amount I wanted in my trade in and went above and beyond to get me in the right car. My last experience buying a car was awful so I was very nervous about going to get another car but this time was amazing! My salesman was well educated on my car and buying experience. He answered all my questions and so did the manger who also was really great to work with. The finance guy also went above and beyond as well! Very thankful for this experience and will now be only buy my cars from here! read more

Royal Moore Toyota - Toyota RAV4 2024 - Car Dealers Near Me - Hillsboro, Oregon

This message is to the business owner. I came in your dealership for a Toyota care 15k mile service. I look over the description of your work and notice your employee didn't top off fluid levels and tire pressures. I also notice my driver side front tire is making a weird noise like something could be loose or stuck. I'm wondering if you could refund me the credit, so I could redo my 15k mile service at another dealership? Here is my customer no. 64507 Invoice no. TOCS408524 read more

We had a great experience here. Eros was wonderful and was able to get us what we wanted. Highly recommend this dealership!

Service department review: They have a remodeled service department, which is a huge improvement from their bare bones old waiting area. There are spaced-out chairs and couches with some decent magazines. The advertised "snacks" were gone, but they have coffee, tea, and cocoa. A scheduled oil change, tire rotation, and multi-point inspection took almost 1.5 hrs. read more

Royal Moore Toyota - Drink selection - Car Dealers Near Me - Hillsboro, Oregon

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