Came and got 3 steaks, all 3 cooked wrong. sent all of them back and all of them came wrong again. but cooked somewhat the right spots. Asked for Medium got well done, Medium rare and got Medium.. Got extra Crossiants and got half that order. Service isn't great at the location, repeatedly asked for our order. but the location and place looks nice and clean. Environment is nice read more

We placed a "pick-up" order on May 29th, 2020 only to be underwhelmed by the service and food. To begin, our order was supposed to be available for pick-up in the designated parking area for to-go orders at 8:30 p.m. Our order was not brought out until 9:00 p.m. This was not due to our order still being prepared. I watched two cars park and have their food brought out before I received my order although I was there before one of the other cars. Thinking I needed to go in for some reason, I tried to enter the restaurant but the doors were locked. I decided to call the restaurant to let them know I was outside at 8:45 p.m. The person that answered the phone said "Ok" and that they would be right out. This did not happen. There were people dining in the outside service area. I watched the same waiter come and go twice without even acknowledging my presence. I watched sit-in diners being served, eating, and leaving before I received my order. Once I received my order 30 minutes after it was supped to be ready, I asked the restaurant employee if my food was warm or cold. He could not tell me and said I should call the manager. I told him if our food was not satisfactory, I would certainly call. Our food was underwhelming to say the least! It was time to call the manager (Patrick) to be underwhelmed again! My wife called to state the dissatisfaction with the food and to report the fact we did not receive all of the food in our order! We were missing one of the orders of croissants and a side salad in addition to the food being cold, not separated, and portion sizes being unusually small. The manager stated that they use to-go trays with compartmented sections seemingly questioning the truthfulness of us reporting all of the food was not separated. Nevertheless, he told my wife the issue will be looked into and we would be updated. He also said that we would most likely receive a gift card for the cost of the meal in two to three business days. Neither of these things happened. More than a week later I am writing the review. I have given more than the two-three business days we were given. In the interest of truthfulness, attached are images of our food and our confirmed order. read more

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Eat here if you want food poisoning I ordered a steak that was too spicy spicer than normal and I got a cookie with icecream hot fudge and a cookie and I didn't get the fudge so we asked for a dish of it and the waitress returned with it and when I ate most of it I noticed the inside was uncooked and runny and now I have food poisoning read more

Got takeout (salmon, caesar salad, and mashed potatoes) and it was awful. Everything was extremely stale. The salmon was so overcooked it had the texture of a dry chicken breast, and it was completely flavorless. The lettuce in the salad was wilted and mushy, and it just tasted wrong. The mashed potatoes were crumbling apart because they were so dry. The outer "layer" of the potatoes was a weird brown color, meanwhile the inside was much lighter - again, stale and disgusting. I'm not a picky eater and I'll let a lot of things slide, but this was inedible, worse than public middle school food post-Michelle Obama. It all tasted like it was cooked last week, then re-microwaved for 10 minutes twice a day since, and never once refrigerated. I've been to other Cheddar's locations before and never had this experience. I get it's a super cheap chain restaurant, but I'd literally rather eat at the Applebee's in Maryland that gave me food poisoning. Some of the worst food I've had in my life, even worse than my grandmother's cooking. read more

We decided to eat here before going to the movies. The waiter seemed pleasant, but forgot to give us straws with our drinks. No big deal, right? Honest mistake. Next, he had a table next to ours and he was letting us know every now and then how long it would be for our food to come out, but failed to notice I needed a refill - even with the glass at the edge of the table. He also never brought plates for our appetizer or the extra napkins I asked for like he said he would. So, my husband got his attention and asked for a refill. He responded with a sharp, "WHAT?!" Wow...okay. So next, my steak was overcooked so I let him know nicely. Before I could finish my sentence, he said,"WHAT?!" again and then said, "Yeah, it is." and went to tell the kitchen staff. Next thing I know I see him off in the distance talking to the manager with gestures as if we are problem customers. The manager comes over and asks if everything is okay, so I tell him about the overcooked steak. My husband didn't want to send his cold, overcooked potatoes back for fear of getting "the special," so we didn't mention that. I got a perfectly cooked steak to replace the overcooked one, but had to ask for my side dish the manager took away. The manager was pleasant, but the service in general was just - off! We're usually pretty good tippers - we START at 20% and go UP from there generously if service is above average. We were so annoyed and disappointed with the service and food that we only tipped 10%. It had been about 10 years since our last visit to a Cheddars (not at this location) due to bad service. We will NOT be back! read more

Food was cold. Broccoli was brown and not appetizing. Service was slow. Took a lot of time to get a single refill. The restaurant was loud and I couldn't hear my family who were sitting right next to me. The cheese bites were said to be customer favorite but they were cold, the steak one of my family members got was rare and well done at the same time when she asked for medium well. Just not a great experience overall, may not ever return unless something is done about the food quality and the environment. read more

Service and food was great. No complaints. They were patient with our senior citizens

this was the second time they for got to include a baked potato with my wife's order, when I called up to tell them and asked for a delivery, said they don't delivered and asked me to come back and they would cook me another one i said forget it we won't be back and he hung up on me. Enough said! read more

Went out to eat with my family this past weekend & The server I had was just incredibly rude and unprofessional, and brought us the wrong dish not once but twice. Pretty sure she said her name was Ryan. Ugh never eating here again if that's what I have to deal with. read more

Don't go between the hours of 3-5pm All the employees are sitting around doin nothing... I sat in the bar area to place an order THE WAITRESS (Asian lady) & bartender (tall white guy) looked me dead in my face, no greeting no welcome to cheddars nothing (and I mean not a menu or silverware)... I leave and go ask for a table for one, all employees are kicked back chilling like in the court yard in high school read more

First I'll start off Abbie was great and helped when the server we had ignored us and then act like he didn't want to take our order. Then when asked for management he came nothing was really resolved but he came to the table. My salmon was over cooked and gave me a teaspoon of rice. Overall I will not return to this location. Abby should go to outer loop location service and food quality is better. Another meal at the table the broccoli looked like it was cute off the stock and put on the plate not steamed. The steak was burnt and fatty. read more

Overview: good food, good prices, friendly staff, clean and casual environment We don't go here that often, but it's a place we like to go when we have extra time at lunch. Their prices are really good and the portion sizes are awesome. In the past I have gotten the steak and chicken tenders combo which is really good! They always cook the steak correctly and it's well seasoned. Today we got the triple treat sampler which came with Wisconsin cheese bites, which were basically small mozzarella sticks but with crispier batter and were a little bland, chicken strips, which had a good ratio of chicken to breading and a delicious honey mustard dipping sauce, and loaded potato skins, which were the best of the three because they were perfectly cooked and the balance of potato and toppings was good. I also got the lunch combo, which was a good price at 8.99. You got to chose which two items you wanted and I chose the loaded baked potato and the cheese burger. The loaded baked potato was salted well and buttery with lots of toppings. The cheese burger was well cooked and tasted great! I love how they put the toppings on the side so that you can add as much or little as you want. I asked for extra pickles and man did they listen! I got a ton of pickles!! While we were there we got really hot and the staff was really nice and turned the heat down when we asked! She was also very helpful and answered questions I had about the menu. The seating area was clean and comfortable. read more

Cheddar's Scratch Kitchen - Lunch combo: cheese The Original Cheeseburger* and Loaded Baked Potato - Comfort Food Near Me - Louisville, Kentucky

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Louisville, Had Bacon Barb Burger/fries. Ordered well done, no pickles or lettuce. Served w fatty half cooked bacon floating in grease, nothing else on it but cheese, Barb sauce was soaked in the center of the bun. (Must have been from bottom of jar). Waiter stated he told the kitchen what I wanted, but there "are people there who aren't cooks cooking"....brought me some burn up bacon to put on burger swimming in grease. Couldn't get any extra napkins to address that. Won't go back........ read more

It was good food, great service, and it was a fun experience, it was also warm and the seats were very comfortable. I would recommend going there. read more

I know everyone is suffering through this terrible Covid mess and so glad they are able to keep some of their people working , but this was VERY sad. I wish I had gone across the street to canes. Ordered the family bundle chicken finger meal. This picture was part that came in 4 boxes (it said 16 fingers and two family size sides) it was 4 to go boxes. They were out of broccoli cheddar and two other sides, so we were stuck with corn and friens. VERY puny scoops in each box and as you can see chicken fingers were NOTHING like the normal breeding. I'm thinking they ran out and just went over to Meijers down the street and bought some frozen store brand chicken fingers. Dry stringy and a nasty breading on them . VERY disappointed. Won't be go in g back until they open the full Kitchen agai read more

Cheddar's Scratch Kitchen - 1/4 of the chicken finger family bundle during the covid 19 curbside delivery - Comfort Food Near Me - Louisville, Kentucky

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We had our granddaughters out and thought we would stop here since it is usually a good place for lunch. We have been here quite a few times and the food is good but, not so good this time. I noted last time that the noise level was very high and it was again today. At times it was difficult to carry on a conversation. Our server took our orders in a timely fashion. I decided on the Shrimp and Chicken Tenders, with 2 sides, Mac & Cheese and Fresh corn. The sides were just ok but, the Chicken was on the dry side and the Shrimp were not that tasty. We had really good service but, I think we're going to look for a more quiet place. read more

Cheddar's Scratch Kitchen - Fresh Salad - Comfort Food Near Me - Louisville, Kentucky

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I was pulled here by my wife but I was pleasantly surprised. I loved everything about this place . The service was awesome, food was splendiferous and delicious and the price was very reasonable. I'm now a big fan. Thank God for my wonderful smart read more

Cheddar's Scratch Kitchen - Comfort Food Near Me - Louisville, Kentucky

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Awful service, crap food. No wonder there aren't many left. This place used to be good. This was my last visit to a Cheddars. #trash

I had gotten the ribs , omg the meat was so tender fall off the bone delicious! Server was so friendly had a great experience. Definitely will be back read more

Every time I've been here my food was great. The croissants were amazingly warm. My waiters have always been kind, and they're on top of everything. The restaurant is very clean and calm. read more

Recently decided to come back to cheddars. Food was mediocre, service was great! The most interesting thing was an interaction between employees and a manager. In my line of work we stay professional at all times. this was very flirtatious, aggressive! Wow! We were watching silently as the woman spoke rudely to one of the girl employees and the next,She was flirting with the boy employees ! I asked our server about her and found out she was a manager! Wow! Wow! Danielle, please keep the aggressiveness and rudeness to yourself. If Darden company allows their employees to conduct themselves this way, we would prefer not to support. I hope anyone dealing with that kind of interaction in a restaurant, speaks up. Bullying and sexual harassment are what came to mind for me! Danielle you are gross! read more

After a rough start to lunch today. (We had to ask another server to find our server and then when that didn't work, we had to ask for a manager to get a server - after sitting almost 10 min at the table, and super thirsty.) BUT our server showed up before the manager did and from then on, we had great service. Our appetizer of spinach dip was comped by the manager for our initial wait on service and we appreciated it. Also Proof that I eat vegetables sometimes, lol. They were busy because our entrees took almost 30 min to come out but it was hot when we got it and tasted delicious. Josh was a very attentive and personable server. I had my "go to" of Buffalo Chicken Wrapper (today with broccoli cheese casserole) SO good!! My friend had Buffalo chicken tenders with fries and Cole slaw. No pics today of our food. We went straight to eatin'! We left a very generous tip (always do) but wanted him to know we weren't just "need to speak to the Manager people" I enjoy this place and the prices are so reasonable! read more

Ehhh. I usually start with service so I'll start there, service can make or break an experience. I'm happy to say the service here was great during the visit. Our waitress was nice, attentive, and kept us hydrated the entire time, what wasn't super top notch was the food here. Not a whole lot to say, the tenders were a little over cooked, they didn't taste very good, and they were very small. Cheddar's chicken tenders are usually much bigger, and much much tastier so I'm not sure what went wrong here. I will say their spinach Alfredo dip was absolutely incredible. I enjoyed the appetizer very very much. Plenty of chips and the dip was ooey gooey and tasty! read more

Don't know how it stays open. I gave a bad review a few years and haven't changed much. The fries on my platter were old and cooked in over used oil. The shrimp was cooked well on the outside but little doughy on the inside. The potato soup was super thick and barely warm. They don't know how to use a broom because the floors were dirty everywhere. read more

Cheddar's Scratch Kitchen - Dirty floors - Comfort Food Near Me - Louisville, Kentucky

Cheddars is always reliable, cheap, fast, and consistent. The food and service is generally pretty damn good too. My most recent trip was with a group of 10 for a work function. We were promptly seated, albeit, the area was small. Drinks and apps came quick enough except for one person who continually was forgotten. The 10 entree order took a little more time. Everyone seemed to enjoy their food although no one finished their meal. I had the tilapia and shrimp with green beans and carrots. The tilapia was a little bland for my liking, but the shrimp were delicious. If you need a quick bite and don't mind a chain, Cheddars should be on your list. read more

I'm giving the 3 stars for the waitress only. Otherwise o would have given 1 or no stars. I don't have to ever go back to the Cheddars on Westport road. Ordered queso and chips. chips were stale. She took back and brought out more stale chips. :-/ She replaced with fries. Only for us to pull long blonde hair out from it. Gross. Lastly we got salads and ordered $1.99 add on grilled shrimp. Or so we thought. Grilled shrimp was $5.20 extra. No one told us... again we were going off of what the menu said exactly. Pointed it out to "manager" and he says oh you must've misread. Wow. "But this time I'll take one off." I hate when I crave a restaurant and it's a bad experience read more

Cheddar's is GREAT, highly recommend, and their spinach dip is AMAZING--I've ordered it least a hundred times. BUT I CAN'T BELIEVE SOMEONE LET THIS SPINACH DIP LEAVE THE KITCHEN. I guess if you had never been before you'd be like "ew, gross, never ordering that from there again" but since I order this repeatedly and it is consistently the same I know that this is just SAD. If you're out of an ingredient, like sour cream, apparently, tell your customer! Or take it off the menu! Sheesh. Service is great :) read more

Cheddar's Scratch Kitchen - Spinach (or kale?) soup or something - Comfort Food Near Me - Louisville, Kentucky

When you walk in the smell hits you right off the bat. We were taken to four different tables until the host could find a clean one in which to seat us because no one had cleaned them from the last customers. The floor was filthy and it smells of urine. I wouldn't suggest this location. Which is sad because I used to love it here. read more

We waited 10 mins maybe more for server to come over. Forgot to ring in soda. We waited on food for some time. Appetizer taken awhile. Apologized for wait. Food was ok. I've had better there read more

This was my first time at Cheddar's Kitchen, the ambience was typical of a family restaurant, the food was good the service was timely and friendly. I would return to Cheddar's when in Louisville. read more

This was my first time at Cheddar's. I had never even heard of it before a family member suggested it. Cheddar's serves American food in a casual environment at reasonable prices. Our server was energetic and seemed happy to see us and happy to be there. The food came out quickly and portion sizes were large. I ordered the Country Fried Steak with mashed potatoes and green beans. The steak was huge. I couldn't finish it, and it was a bit tough to chew. The mashed potatoes were creamy and the green beans seasoned. Next time, I would like to try their Grilled Baja Chicken or a salad. read more

Cheddar's Scratch Kitchen - Country Fried Steak - Comfort Food Near Me - Louisville, Kentucky

Food delivery issues on multiple visits here.. Its quite simple. If I order a salad or appetizer, it should arrive more than 30 seconds before my meal. If have had the entree show up while the server was still at the table dropping off my app. even had it show up after the entree once. The food and environment are decent, but you GOT TO learn how to serve a meal. This either leads to me completely wasting some of the food, eating it cold, eating microwaved food for full price, or asking it to be remade (which they do not enjoy and may still just be microwaved food). read more

We were on the side next to Chic file. The very large waitress was so loud we could hear her several tables away! The ribs were very very dry. No butter with my baked potato just a small amount of sour cream and cheese over it Before we had ordered we were asked if we could move up a booth because a large group was coming for. Birthday party. They were loud also. And I turned my hearing aid down!! read more

My friend's and I got together after 4 long months. Thank for Cheddar's being so accommodating. And a huge shout out to Brennan. The best server ever !! He was interesting and interested. Just wanted to give Cheddar's a direct message about the wonderful service we had !! And the food was spot on !! read more

There's certainly something for everyone with thier broad menu. That being said the food is average and I am always surprised how there's usually a line out the door to get into this place. For this visit we arrived in the "early bird" time, and while I ordered off the early bird menu, I did not get the discounted rate when the bill came...but my waiter overall was so nice I wasn't even going to debate the couple of dollars. If you come when they're busy, you do have to watch the hostess like a hawk because they consistently skip people in seating. read more

We love eating here, and the curbside service is great. The food is always hot and our orders are correct.

First, I'd like to discuss the name change from "Cheddars Casual Cafe" to "Cheddars Scratch Kitchen". In 2015, Darden bought Cheddars and decided to do a "rebranding". That's fine, but literally the only thing that changed was the name. How do I know? I worked there 11 years ago and not only is the food the same, I'm pretty sure the fish in the filthy fish tank are also the same . It's also pretty pathetic when a rebranding is also a complete lie. None of their food is made "from scratch" because they definitely get a truck every week that brings mostly everything frozen and pre-packaged. Sure, they may prep the salad ingredients and other necessary additions to the food, but everything down to the salad dressing comes on a delivery truck every week. Maybe they need to look up the meaning of "scratch" because they have microwaves everywhere. Next, I'd like to touch on the roach infestation I've noticed the last couple of years. They aren't shy and they do come out into the dining room and into your booth. It's disturbing and just like a chain to have that problem. Additionally, I believe their worst struggle is their wait staff. A few weeks ago, I went with a friend and we probably waited 15 minutes after we were seated to be acknowledged. Managers and servers just walked by and looked as though they took pity on us because my friend and I just sat there waiting for a cold beverage. This evening we went only because my boyfriend's mom wanted to go there. Our server had to have been high or just a complete moron. He auctioned off our drinks to us because he forgot who orderd what and he did the same with our food. When he delivered our food, he flat out refused to take my boyfriend's salad bowl because he "had to go back and get our drink refills"....that makes no sense. He also never took a single plate from our table, including the salad bowl. I also saw him request two people sitting behind us to move to a smaller booth because he wanted more people to sit at the larger booth (which was the hostess' fault). I only like this place because of the variety of the menu and I enjoy processed food like most of America. read more

Went to dinner with some friends last evening and we decided to try Cheddar's. It had been a while for our family, but our friends frequent the establishment quite often. A good sign about a restaurant is looking at the parking lot (more cars - usually a good sign the food is good). We went to dinner around 5:45 PM and the parking lot was packed. There were people waiting inside for a seat. Luckily our friends arrived at 5:30 and were able to get a table with a short wait. We had chips and salsa as an appetizer and they were delicious. When our chips got low, the waiter ensured that we got more chips and kept the chips plentiful. Definitely try their sweet tea - perfect flavor and not too sweet! For the meals, ordered the vegetable plate with a side salad with honey mustard dressing. For the vegetable plate, had sides of broccoli casserole, French fries, black beans and rice. The temperature of the food was perfect and the flavors were spot on. After dinner, decided to walk around as my 3 year old was intrigued by the fish tank. The restaurant has a good atmosphere inside - the fish tank was great to see as well as the fan with the unique fan blades. Overall, a great meal with friends and thanks to the staff at Cheddar's for making our dining experience memorable. read more

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I just got off work and was looking for a nice dinner for my boyfriend and I , so we decided to go to cheddars. Knowing only a limited amount of restaurants are open(because quarantine) , we were hoping they would have our order ready on time. Time of pickup was 8:00 pm(curbside). I had gone home, taken my dogs to the dog park(30 min) showered(10 min) , left 10 minutes after that and drove 10 minutes to get there. So we call at 8:00 saying we are here and they say they will bring it "right out". We've seen 1 guy bring someone half of their order , and we still haven't gotten ours. It is now 8:31 , there are 4 cars waiting and no one has been served. It's also starting to storm which was the whole point in this being a quick transaction. We've already paid so we can't leave and are sitting here. I really LOVED cheddars before this , I work retail so I know things are tough right now but I feel like they were unprepared to reopen and are not taking proper precautions. Also half the employees masks are worn under their noses, again as a retail worker I know how hot it is when you're talking so much but you aren't protecting yourself or others if you aren't covering your nose also. Won't be going back ITS NOW BEEN 40 MINUTES. One person just got their order finally. We called and asked what was going on ( I really don't want my food to be cold). Lol just got it. It's cold. What was the point in ordering from here. For sure should have just gone to canes or literally anywhere else. read more

I have NEVER seen a restaurant as dirty and disgusting as this one. We sat down and I noticed the floors immediately. It has not been cleaned in years. Crap all over the walls, menus, window ledges etc. I can't even imagine what the kitchen looks like. Where is the health department? It should be shut down and forced to clean. The manager has some explaining to do. Shameful. read more