The place looks SUPER cool. Easy to find, really neat decor. We went in around 2:30 pm on a Sunday…read morein July....First, the two of us just stood there in the "wait to be seated" area for a good 5-8 minutes, watching the three or four groups of people eating their lunches.
All the stunning reviews made me feel very comfortable stopping here. I hate to be the naysayer. (I contacted the restaurant first about this: no reply. Customer service must not be a big thing for them, I guess?)
My son went to find someone....There were more than a few people working, all just chatting, no one watching the door.
It doesn't matter to the story, but still makes a difference to us- my adult son has debilitating scoliosis. You can't tell by looking at him, but he has four pronounced curves. 30 -60 degrees. They are symmetrical so he looks "normal." Those curves squish his stomach down, so he can only eat once a day.
I ordered the ribeye sandwich - we waited about 20 minutes after ordering before our two sandwiches came - it came in big chunky bits with a lot of fat. A bit salty, quite chewy, but ok. Disappointing for sure.
My son's burger was red and raw in the middle, full of grease, stale bun, grainy tomato, tons of old lettuce, and flavorless patty. It made him gag. He tried to push through and couldn't. He never complains.
He ran to the bathroom three times throughout the meal because of it.
Now, our waitress was awesome. Apologetic, attentive, and super positive.
Very sweet.
However, there was another waitress with a skin tight sleeveless sea green top, brown wavy hair piled on top of her head who called my son rude, loudly, after he gagged in the bathroom, and was rude to him when he told our waitress the food was inedible. She made a bad situation worse.
We waited 10 min to be seated, then at least 20+ minutes for a fatty salty sandwich and a tasteless burger, and barely cooked fries.
I'll attach the pics, I wish I had taken a picture of the three or four uneaten fatty "ribeye" steak bites I left on my plate.
In summary: poor customer service, old ingredients, small portions, big prices, not well-made, or according to all these other awesome reviews, at least not consistently well cooked.