When I went to pick up vehicle after they said paint and body work was completed, I showed them where they hadn't finished job and there was more work to be done they wanted additional money to complete job. Seemed like bait and switch. Stay away from this place. read more

Brought my old Ford pick-up in for an estimate as the other persons insurance wanted to settle up. They could tell I was a little confused about the whole procedure and offered to line me up with the others insurance estimator who could settle up in-person with them which in turn resulted more so in my favor. Cherry Auto Body is TOPS in the business and will receive my 1st choice if ever the need arises again! read more

Cherry Auto Body - Body Shops Near Me - Chino, California

My insurance mercury had my car towed here after my accident very nice they even gave me a ride home after all the paperwork. Eventually they considered it as a loss. Between them and my insurance company took care of my car and had a check in about a day and half. read more

Cherry Auto Body - My insurance mercury had my ca towed here then later was considered a loss. - Body Shops Near Me - Chino, California

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Had to take my civic in for some minor damage repair to my AC and fender bumper. The staff was super friendly and professional. They told me an estimate date of completion and they did complete the work on the day mentioned. My car looks Great! Plus they washed and cleaned it up :) Overall very pleased with the work. as far as coast well you know how insurance deductibles are ;) GREAT JOB CHERRY AUTO BODY!!!! Thanks! read more

AVOID THIS PLACE. I forgot the name of the older lady that works there but the entire time I was talking to her she just seemed so annoyed with me (maybe she's annoyed of young guys in general?) and not only that I had to wait just over FOUR WEEKS to receive my car back for a job that should have taken only a couple of days and when I got my car back the new paint did not match the original paint and it was very noticeable. I called them out on this and she said that the paint is still new and will need time to adjust... It's been over two weeks now and it looks the same ... Pick literally any other body shop but this one!! read more

I recently brought in my '96 GMC Sierra for a complete paint job. Adrian was very helpful and kept me updated on the progress from beginning to end! It took a little longer than expected but I was blown away by the results!!! This paint job is better than factory; I know because we've owned the car since it was new. It's so refreshing to deal with a business that goes above and beyond, doing quality work that surpasses your expectations; doesn't happen often. Thanks guys! read more

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Got it fixed, was satisfied. Not the best personal relations but happy wi Th the product.

The ladies in the office were extremely professional and helpful, however, service turn around time is very slow. Dropped off Honda Civic one week ago and haven't heard from them yet. I called for an update and mechanic said it will take until the end of this week. (Maybe) That would be 11 day job in total. Although my insurance is covering my rental car, it is quite an inconvenience. read more

LOVED this place ! We had our 2017 Dodge Durango repaired here. Service was quick the nice lady that helped us was courteous, friendly, and funny. The men were " all business" not warm nor fuzzy. Our son wanted to know why it was called Cherry Auto Shop.. Some history here... original owners were Chuck & Jerry = !! We dropped it off Monday late afternoon and got a call Friday to inform us it was ready ! They did a great job- even gave it a nice car wash. Highly recommend this place. Completely satisfied.. read more

The worst!!! I'm sure when you take your car in for repairs you expect it back "repaired". I will never recommend this body shop to anyone. No Quality Control at this shop. read more

Rude, Arrogant, tasteless, just down right inconsiderate people. Walking around like their shit don't stink especially the male estimator I forgot his name and the older lady in the office what a witch. I'm sure they do great work but damn please be humble. Lol read more

Poor customer service. Rude and arrogant. I went in for a total paint job. I was told the bumper need to be replaced. I told them the previous place said the bumper was fine. The male estimator got mad and said our paint jobs are $ 5,000.00 dollars and laughed and walked away. Don't go there unless you want to pay five thousand dollars for a paint job. went to another place and they did it for $ 1,500 read more

Terrible service. These guys don't want to work. They gave me an estimate, which was high in my opinion, and I ended up backing out from leaving my car in their hands because all the work they planned to do was Mickey Mouse stuff. Used parts, not replacing the bumper, giving me a used tire?? Used tires are never good news. To me it sounded like they just wanted to pocket the money. Then they had the audacity to call the insurance and say that I was being difficult and that they didn't think they could work with me lol. They don't even deserve the one star. read more

My car was damaged due to a road hazard and I had to file a claim. This location was suggested to me and I asked my insurance if I could use this location. It was approved and shortly after I was getting a call from them setting up a time to have my car picked up. I went in when the car was picked up to sign the paperwork. The staff was friendly and inviting as well as answered any questions I had. **I was quoted 2-3weeks and It took 30 days to get my car fix for front end damage to a Ford Fusion. Lucky for me my insurance covers for a rental car that long and they were aware of that timeframe I had. **Something was not working with the steering and they brought in a Ford pro to fix it. The repairs look great and I am happy to have my car back. I wish it was a little faster on the time but my insurance made that easy. ** To pic up my car I needed to pay the deductible to them at the end of repairs. read more

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I have nothing but great things to say about this shop. My car had been backed into so we chose Cherry from a list of a couple of other shops that the insurance company suggested. The damage to our car was minor, but when we got it back not only was the damage fixed and the work looked amazing, they had also washed and cleaned inside our car! Above and beyond in my opinion. I have never dealt with auto body shops before so maybe that is standard but I kind of doubt it. They were good about getting in touch with me about repairs, when the car would be finished etc, and all the staff was friendly and helpful. If I ever do need to get repairs done again in Southern California I will definitely be taking my car to them. read more

This was the second time I've had to use cherry auto body due to a fender bender that was not my fault. Adrian was very nice & explained the process since I was using my insurance. My car was done in 8 business days & looks great. They used OEM parts. The only downfall is they're closed on the weekends & I had to check on the status of my car on day 7 since I hadn't heard from them since I had dropped off my car. It would have been nice if they could've called to give me a status. Otherwise I'm happy with the final outcome read more

Extremely poor customer service. I asked how much longer it would take they said five minutes. It took almost half an hour.

Went in for an estimate on my son's car after a minor collision. We were just wanting an idea before deciding whether to run it through insurance or not. The one lady started asking who my insurance was, who did the aftermarket paint. She started questioning if my insurance would cover etc. I felt like I was being drilled. She then refused to let the other lady give us an estimate because the car was plasti dipped. My son explained he could peel it off can we just get an estimate as if it was off since we were there. She said no very rudely. We are grateful though we went .2 miles to Raven Bros and found the complete opposite in customer service and look forward to getting the car repaired there. read more

Germaine and Adrian were incredible! I am so impressed with their customer service. They helped me understand how to work with the other party's insurance company so that I didn't have to pay out of pocket for a rental. Thank you so much Germaine and Adrian. read more

Cherry Auto Body has worked on my car two times, and both times have been an excellent experience. Not only did my car come out looking brand new each time, but the customer service made it easy and a pleasant place to be. It can be intimidating being a young woman and dealing with car places, as one has to worry that they are being taken advantage of. I had shopped around for a car place the first time my car needed to be worked on, and most places just didn't feel right. However, the second I stepped foot into Cherry Auto, they made me feel comfortable and I knew I was in the right place. They made dealing with the insurance companies easy, and my car looked beautiful each time. I highly recommend Cherry Auto Body!!! read more

The overall experience not bad so far. I'm just getting a quote. They are very expensive unfortunately. I'm not an expert on products used so I am unsure why it would be so much. $5000 to paint a small Mazda 3 seems high. People were nice. read more

The customer service is horrible, they treat you with no respect and even reject your business just because they don't have enough time even when the insurance tells them to start the work they don't do it. Avoid them if you can read more

The team at Cherry Auto Body has been great! I took my car out to get some work done and they were awesome -- they even went to bat for me with the insurance company to make sure that all of the parts that needed to be replaced were replaced. I do not get some of these other reviews -- from the office staff to the owner (who is a very nice woman) were easy to work with and kept me well informed of what was going on. I would recommend Cherry Auto Body to anyone who needs to get some work done on their cars. They know the insurance industry and take care of their customers. read more

Amazing service! Superior quality! But above all, the service! Most auto body shops give off a "shady" feeling but at Cherry Auto Body, the staff was friendly, courteous and extremely helpful. Especially for someone who doesn't know what is required to fix things, it's pretty awesome to find a trustworthy go to body shop. I'll definitely be recommending and bringing all body work here! Thank you guys!!! :) read more

Car came out looking great! They were able to get everything done in less than a week. Customer service was amazing, they took care of everything and it made everything go by so smooth. Thank you everyone at Cherry AutoBody! read more

This place is awful, Never go here again. I took my van to get the door fixed. When the door got fixed my windows didn't work. I asked them why my windows didn't have power nor did it roll down, they had the nerve to tell me that the van is old and that they had nothing to do with it. After telling them that we had van for long time and that the windows were great during the time we had it and we had no issues. They finally said, they would take care of it. Three days later they found the issue and they admitted that the wires were tangled during the time they fixed the door. They apologized and problem solved. After two days later my entire signals, breaks and windows malfunctioned. These guys are crooks and they will screw you over! They went from fixing one small piece to door to over charging me on everything. They will be out of business someday, because what goes around will come back ten fold. Don't go here! read more

Best auto body! I would recommend them to anyone needing quality body work or auto paint. They fixed the dents in my car and touched up the paint to match exactly. They have also restored an vintage car we have to look like it just came off the showroom. Thanks Cherry Auto Body! read more

The most unprofessional employees. I called in asking for an estimate for a new drivers side window on my car and he angrily said $10,000. He rambled on being rudely sarcastic and was raising his voice at me for asking the cost for a new window. He continues to quote me at $10,000 for a window! He finally stated in a smart-ass way he needs to see it to give an estimate. Keep in mind I've called tons of shops and was given an estimate on a new window and labor. Me, being a potential customer, was bashed for inquiring about their services. They clearly do not care for the customer so I would recommend NOT to use them. read more

I had a small fender bender. The other persons State Farm paid for it. The work was great and done on time as promised. Everyone was over the top helpful and polite. read more

Disappointed is putting it mildly. My truck was towed to Cherry Auto Body on 12-29-2017 for repair. I picked up my truck on 2-21-2018. This is where the story begins, the repairs to my truck according to the program that AAA has in their computer speaks to a repair that should have taken 12-17 business days. Of course this does not include any part availability issues or any other unforseen delays. Cherry Auto Body not only blew the time frame for the repairs, but to add insult to a very bad situation they did not even complete all the repairs. I picked up my truck with the same damaged windshield as when it was taken to Cherry Auto Body. The only thing Gerado the Cherry Auto Body expert could say is " I am sorry, I never noticed the damage". This coming from a person that does estimates for a living. "Unbelievable, no customer follow up, no updates initiated by Cherry Auto to the customer, I had to constantly check in for updates. Then towards the end of the repairs I was told by Gerado that they (Cherry Auto Body) would try to get the truck back to me by Friday (2-16-2018), that did not happen. However this was after all Presidents Day weekend. I stopped by on Thursday (2-15-2018) to check on the progress of the repairs only to see my truck out in front of the shop with a lot of repairs left to be completed and one of the employees pulling in to the back lot of the body shop with his trailer in tow and firewood in back of the truck ready to go for the Presidents Day Weekend of course (you know priorities). No call or explanation of any kind until I was contacted on Wednesday 2-21-2018 at approximately 5:00PM that my truck was ready for pick up. I will never darken Cherry Auto Body door step again, nor refer them to anyone I know. read more

My daughter had her car repaired at this shop. between them and Allstate insurance neither one could be professional with Each other.resulting in a conflict of timeline resulting in the dispute of a rental car witch still hasn't been resolved.the work done was fine just the unprofessional attitude of both party's was quite disappointing if u use this company please cross ur tees and dot ur eyes read more

Absolute worst customer service, and a terrible body shop on top of that. My truck was hit by a drunk driver on December 6th, I had it at Cherry Auto Body by the next morning. When I dropped it off I had to wait to get it cleared through insurance and I was informed I'd have to pay my deductible when the work was done. I didn't have that kind of money available so I called my adjuster; after talking for some time with the adjuster my deductible was waived. I told George this when I was signing the paperwork and made sure he understood that I didn't have the money to pay a deductible but he still made me sign paperwork that said I would because his system hadn't updated that it was waived. ( This part is important for later ) It didn't seem like a big deal to sign that paper because he said once it's updated it wouldn't matter that I signed that document. Anyways; I was informed that my truck would be done on the 28th and that I could track the progress and status of my truck online. When I checked the progress of my truck online it was updated frequently stating that it was on track to be done by the projected due date. And on the 27th of December it said it was in "final stages", so I called the 28th to check if it was all ready to be picked up. I was disappointed to hear it hadn't even been painted yet, and a little upset that the online progress tracker as well as the staff at Cherry Auto didn't inform me that it wouldn't be done on the projected due date. I understand that fixing a car isn't a perfect science so I wasn't mad but I did verbalized my dissatisfaction with the lack of personal communication and incorrect online information. I was informed the truck should've been ready by that Friday. Elated that my truck should be ready I called that Friday morning to see if I could pick up my car anytime that day, unfortunately I was met with new information that my truck hadn't been to the alignment shop and that because the holiday weekends I'd have to wait till Tuesday to get my truck. I was very frustrated at this point I had just talked to George on Wednesday and he never mentioned that it still needed an alignment, and on top of that how many days did my truck sit in that lot waiting for parts when they could've easily taken it to the alignment shop? So again I had to wait. Tuesday came around after another long weekend without my car, and again I called eager to get back into my truck. And AGAIN I was met with more negative information this time apparently parts that I was never informed they were waiting for hadn't arrived, and that they scratched my tint so AGAIN Id have to wait. I was furious and told them that I'd pick up the part tomorrow and I'd fix the tint myself, I wanted to pick up my truck that day ! So they hesitantly agreed to allow me to pick up my truck FINALLY ! WRONG !!! I was headed down there and 4:40pm and when I had almost got there at 4:50 I got a call from George saying I could come pick up my truck, but I'd have to pay the deductible. I had talked to George 3 time that day and he waited till 4:50 to tell me I had to pay a deductible knowing full well (along with everybody else in the office ) that the insurance adjusters that could waive the deductible stop taking calls at 4:45. AND REMEMBER GEORGE KNOW FULL WELL THAT I DIDN'T HAVE THAT KIND OF MONEY I MADE THAT CLEAR TO HIM ON DAY 1. I honestly believe that he waited on purpose because my car wasn't ready ( if it was then why was it parked in the back with the hood up still? when they are done they usually bring them to the front lot ) And to top off this egregious ordeal my truck want even fixed right. I had to take it back to Cherry Auto body (against my wishes) because since it was their mistake they had to fix it. They did put me into a rental for the time it was in the shop (4 days a lot faster work when it's in their dime not the insurance ) BUT ITS STILL NOT DONE RIGHT, if you want to go here just expect terrible communication, followed by lies or omissions of facts, and finally less that quality work. If I could I'd give this place 0 stars. read more

Don't bother coming here unless you want to be treated like crap. Just wanted a quote and Adrian was acting like he was too important to bother with customers and do his job. He told me it was $1000 without even taking any time to look at the car. I went to two other places and each place took their time to access the damage and give me a quote that was $300 less than Adrain's expert eyeball 20 second assessment. Seriously if the customer service is this bad from the beginning imagine how crappy their work is on you car. read more

Went to Cherry to have my daughters car fixed. Office workers made us feel stupid... They were arrogant and to top it off didn't even touch up the mirror that they said they would. When we asked they said that it wasn't in the paperwork...really? It was on the same side as the repair work. My advice.. Go somewhere else! read more

Germaine went out of her way, contacted the insurance claims person just to make sure that we didn't have to run all over town and get the run around. Our insurance company assisted in streamlining the process, had Germaine not taken the initiative to contact my claims officer directly, I'd still b driving to 2 more places! Thank u to Germaine and to Adrian as well, both were very professional as well as helpful and polite. Nothing but praise for this shop, this is my second visit, the first repair went perfectly!! Thanks guys ur great!! read more

I just recently visited this place and inquired about getting my car painted. The people there were rude and unaccommodating. The guy didn't even bring an estimate sheet and acted like he didn't want to even give me a price. Then he proceeding to tell me it could take up to a year to paint my car.. Really? Then he proceeded to tell me that my car wouldn't be priority because he deals with the local dealerships a lot.. Really? Like I give a hoot! This company was actually referred to me by another AAA reputable company and this is how you act to a potential customer? I am furious and I wouldn't let them fix my go-cart or paint my dog house for that matter. Signed disgusted Chino resident. read more

this place is well worth the drive out from los angeles. big jim runs a tight ship. they do excellent work, and you feel like you can trust these guys with your car. i had some serious scratches in several areas of my audi. they were able to take care of those, and bring in the paintless dent removal guy and get me back to new all in 1 days work. much appreciated!! read more

I took my truck here to get my bumper fixed. The estimate was taken within a few minutes of arriving. Once I was ready to have it fixed, I was able to drop it off at anytime I wanted. They had great customer service and when I picked my truck up after a few days, not only was it fixed nicely, it was clean and shiny! I would definitely recommend this place. read more

Horrible customer service walked in to the counter the gentleman there was helping me when a progressive insurance adjuster walks in with paperwork goes to the side of me and starts talking to the guy and telling him about the paperwork totally pushed me away this shows me their customers are not number one obviously Progressive Insurance Company and where their checks come from are. read more

My daughter was in a car accident in her new Chevy Cruze and we picked Cherry Auto to fix her. I totally recommend you to bring your car. It was so easy and the process was very streamlined. The Staff here is very helpful and basically answered all our questions. My daughters car looks brand new again and we are extremely happy. The best thing is that they kept me in the loop via email on a daily basis. So no need to call and ask. We are one satisfied customer and will definitely be back. Not anytime soon I hope but I really want to thank them personally for taking care of us and at a timely manner. read more