I was drive thru today, everthing is great ! Only one thing that's when it get busy not everything…read moreare perfect. I understand that all of you working hard and doing your best. Food are delicious, thank you

It had been several years after my disturbing visit, I thought I'd try again…read more I ordered two wraps on their app and entered the store. Apparently at 5pm they had none of the chicken made, so I had to wait about 8 minutes. No big deal, I suppose. It happens. As im waiting, a person behind the counter wearing gloves and a hooded sweatshirt with a beer logo on it is in the food prep area sucking on what appears to be a fruit puree squeeze snack for children. She slurps it down, takes customers money, and prepares food all while im waiting. The arms of the hoodie keep slouching down and she keeps having to pull up her sleeves with her gloves. She does this and doesnt change her gloves once! Not even ONCE after touching all these things, switching stations, slurping her snack. I couldn't belive she was a regular employee with how disheveled she looked. Due to a concern with cross contamination, I discarded my food right after leaving. Not cool. I wont be returning for some time. They also had a very expensive POS computer and peripherals sitting in the lobby. No big deal, but I am suprised they didn't put them in the back after delivery. Someone could have easily walked out with the main pc unit. Very carefree people I suppose. I don't care anymore either now.

I am writing to formally express my deep disappointment and concern regarding the extremely poor…read moreand unprofessional customer service I received at your restaurant's drive-thru on November 12 between 4:00 and 4:15 PM. I have been a loyal McDonald's customer for many years, and I have never experienced anything remotely as disrespectful as what occurred that afternoon. I pulled into drive-thru lane #2 and provided the young lady at the speaker with my mobile app code. She entered it incorrectly multiple times and began to sound irritated as I politely repeated it for her not once, but four separate times. When she finally claimed the code had expired, I calmly explained that I had just generated it, refreshed the app several times, and that the same code kept appearing. She insisted I close and reopen the app again, to which I replied that I had already done so multiple times. At this point, the employee mumbled something under her breath. When I asked her politely to repeat herself, she snapped, yelling loudly and unprofessionally into her headset, saying, "What is it that you're trying to order?" Her tone was aggressive, frustrated, and blatantly disrespectful. Taken aback by her behavior, I replied that my order was simply a Happy Meal and added, "There's no need to give me an attitude." I then asked for her name so that I could speak to a manager. She flatly refused to identify herself (which is fine) and told me to pull up to the window instead. When I reached the first window, I asked the employee there if she was the same person who had been speaking with me. She became visibly nervous, stumbled over her words, and denied it which, given her reaction, did not seem truthful. When I asked again to speak to a manager, she closed the window and turned to speak privately with another employee for about two minutes, a clear indication that she was likely explaining the situation and attempting to avoid accountability. After a delay, a woman who identified herself as a manager came to the window. I calmly recounted the entire interaction. She informed me that she had heard the entire exchange over the headset and agreed that the behavior was inappropriate. She apologized and attempted to excuse the employee's actions by saying the restaurant was extremely busy, and the employee was likely frustrated. While I appreciate her honesty, that explanation is unacceptable. McDonald's is a fast-paced environment every day, and anyone working in a customer-facing position should be trained and expected to maintain professionalism under pressure. The manager then took my order, had me pull to the second window, and another team member handed me my food. Even as I received my order, I was shaken by the lack of respect and professionalism I had just experienced. I immediately called the store after leaving the drive-thru and spoke with Cam, who was professional, courteous, and empathetic. She listened carefully, apologized sincerely, and assured me that the General Manager would be informed and that such behavior is not tolerated. I appreciated her professionalism and prompt response. That said, I remain deeply disappointed and frankly appalled by the way I was treated. I am the Director of Operations in the customer service industry, with over 20 years of experience overseeing staff, managers, and frontline teams. If one of my employees ever behaved this way toward a customer, raising their voice, refusing to provide their name, and deflecting accountability; immediate disciplinary action and retraining would follow. McDonald's, as a global brand built on consistent service and family values, should hold its employees to the same high standard. This incident not only reflects poorly on the individual employee but also raises concerns about the training, supervision, and culture within this location. The employee clearly lacked both emotional control and customer service professionalism, and the interaction demonstrated an urgent need for customer service retraining and accountability measures. No paying customer or human being, for that matter, should ever be yelled at, disrespected, or dismissed while attempting to place a simple order. The fact that multiple employees and a manager heard this interaction unfold over the headset makes it even more concerning, as it suggests a breakdown in leadership response at that moment. I respectfully request that this matter be escalated to the General Manager and Area Supervisor for review and that appropriate corrective action and retraining be taken to ensure this type of behavior never occurs again. I would appreciate a follow-up communication confirming that this issue has been addressed and that McDonald's continues to uphold its commitment to quality service and respect for all customers. I look forward to hearing from a member of management who can assure me that my experience is not reflective of McDonald's standards.

You will not get what you ordered. We live within 5 minutes of this McDonalds, but we drive to…read moreother McDonald's locations because this one has botched our order 5 out of 5 times. Today we gave it one last chance, they asked us to pull over so they could make one of our two different breakfast sandwiches fresh, then gave us two of the same anyway after we waited. My husband doesn't eat that type, so had to make his own breakfast anyway. The receipt shows the right order, so their overall MO seems to be just throwing whatever is easiest in a bag and yelling "Next!"

Why are they so angry ?? Guy making sandwiches is slamming aside container. Slamming meat on…read moresandwiches- slapping the sandwich on the expo counter. Cashier not happy. No greeting - what can I get you? Waited to order too long. Empty lobby and tables except one employee on break at a booth. Left the table a mess too - that's no good. Mend Bathroom mess and trash full (1310 hours). Lots of trash on dining room floor Could be a lot better for sure. Not even to standards. So why three stars ? My Reuben and fries were perfect - can't fault the food !

Picked up dinner at the Jenison Arby's last night (11/22). If this had been our first Arby's…read moreexperience, it would also be our last. Ordered the Reuben, which I've always found to be a lot better than I'd expect at a fast food place. HUGE disappointment. Barely any meat, no 1000 Island dressing at all, no Swiss cheese, barely lukewarm, and soggy bread. On the upside, hubby's burger and curly fries were both very good. Guess I chose poorly.

Went to this location on July 15, 2026 at 4:15 am…read more I want to place an order and she said she couldn't hear me, but I heard an echo every time I spoke then she claimed I was being rude. I was trying to explain to her what was going on then she was claiming she can't take orders at the window that you only take orders from the app or through Pick up for delivery claiming the computers will not allow that to take orders at the window for 30 minutes. With a rude customer service like this it makes you wonder why this location is even open at 4 o'clock in the morning, not taking customers orders at the window . Shut down this location, retrain your employees take out the app and have people order at the window unless you're going through an app to order for delivery By the way, when I told them that the Jack-in-the-Box on the other side of town was open at 4 AM she said no it's not and try to say they're open at 4:30. She clearly does not know what she's talking about. (By the way, take the genetically modified organics out of the food. I suggest You taste the hash brown you'll find out they taste like plastic and toxic. If you don't believe me, take a look at the ingredients every single solitary oil you're used for both hashbrowns and french fries. The oils you use have more than 30 toxic ingredients that don't belong in food. If you don't believe me, read the ingredients and go over them one by one by looking up what they do to the human body.)

So we're taking an hour to make 6 tacos…read morenow..........................................................................................................................

*Disclaimer* My review is ONLY on the food. I have not personally sat in the establishment and…read moreordered. I told my husband I was craving spicy, chicken tacos. He came here and ordered me the adobado tacos with there housemate salsas... I have ordered this twice on separate dates and times and BOTH times they were delicious. The amount a spice and flavors were amazing. Salsa Verde was my favorite salsa. I do plan on trying more of the menu.

I used to come here regularly on Tuesday nights, but after my last visit, I will never return…read more When paying, I asked about a military discount and was told it was too late to apply. Fine, I let it go. I then asked if they could mix beef and pork in two burritos. The manager said yes, but when the bill came out to $34, he claimed it was because of extra meat. Right there at the restaurant I opened my burrito to check, and there was barely any meat at all. It was packed with rice and beans and nothing else. Forget extra meat. There was hardly any meat to begin with. When I showed the manager, he laughed at us and walked away speaking in Spanish. That was the moment I was done. On top of everything, the beef tasted burnt and the pork tasted old. I felt disrespected, overcharged, and completely ripped off. The food quality was poor and the management was worse. Save your money and go somewhere that actually values their customers.

Our experience with this Chipotle has been overall pretty good after a few visits. They haven't…read moreskimped out on the portion sizes yet which is the biggest thing we look for when going out to Chipotle. I will say that the Veteran's Day service was a bit lacking, though. Of course I'll always be thankful for the free entrée they offer, but it took us almost 45 minutes to get through the line which I thought was a pretty long wait. To be fair, the line was backed up to the door so I'm willing to give them some leniency, especially since 1 of the 2 bowls we ordered ended up being free.

They made my burrito the wrong side so it was 1/2 typical size and could fit in the palm of my hand…read more(I'm an average woman). The pic included shows the top and bottom unfolded. They refused to remake it siting policy. $13 for a tiny burrito is crazy work

I have been stopping by the nearby Grocery Outlet in East Bremerton and noticed the drive through…read moreis rarely backed up. This is comparison to the new Chik-Fil-A across Lowe's on Hwy 303. I used my Wendy's app and placed an order for their Classic Chicken sandwich, ten chicken nuggets (at a discount), and a large chocolate Frosty (8/28/26). I selected drive through pickup and it was a decentt straightforward experience. The drive through person was pleasant and handed me a freshly pulled thick, tasty chocolate Frosty. This was followed with a bag with the nicely prepped & arranged sandwich and nuggets. No sauces per request and was given generous napkins. These two items remained warm until shared with another family member later. One positive observation while at the drive through window was that all visible workers were busy doing various tasks. It may have been a lull at the drive through, but everyone were being industrious doing various things. Great first visit at this particular site!

1. Been inside maybe 3-4 times. It is very cold inside, like less than 60 degrees. Always out of…read moreketchup or straws, the drink machine splatters and kind of makes a mess. 2. The drive through AI robot is annoying. It always asks you if you want to add something for $1. Like no i don't. Overpriced

Two days ago my husband and I went through the drive-Thru at our local Church's Chicken and had the…read moremost amazing experience we have had in a very long time anywhere! We ordered 1 order of jalapeno bombers, 1 apple pie, and 1 biscuit. When we reached the window they said they needed 2 minutes for the pie. As we pulled around to wait for our food, the employee at the window handed my husband an extra large cup and said to come in and fill it with whatever he wanted for free. I opened my bag that I thought had one hot biscuit in it and found THREE! I went in and asked if it was a mistake and was told no that they gave us extra on purpose. When my husband looked at his jalapeno bombers there were double the amount he ordered and when they came to bring me my apple pie there were TWO in the bag! I've never had this good of treatment at any restaurant, let alone a fast food one. I will absolutely go back there and tell everyone I know to go there also!!!

I ate there once. I used to eat Church's back IN Texas so my expectations were high. They gave us…read moreextra chicken, which was cool. Were fun to talk to and even sold us a little butter biscuit charm. My brother and I were excited, it was the first time we'd had Church's in years. Got home. Took a bite. All of it tasted like soap. All of it. Like they washed the pans or the chicken in heavy dawn dish soap or something. Never been so disappointed. Bought like 60 dollars worth of chicken only to eat soap.

This is a new place that has not been open long. It is in the gas station next to Walmart. The menu…read morewas only available via QR code. They did have a few TVs that look like they will potentially show the menu. There was a flier that showed a smash burger, fries and agua fresca for $10.99 on Monday and Wednesday. So that's what we got! The only flavor they had left for the drink was melon, which I am not a fan of. So I can't give a fair rating on the drink because I would have never picked that flavor. Service was a slow but give them grace as they get more popular. There were only 2 people working. I hope they get more. It's fresh and not fast food! The fries were seasoned which I liked. The burger had shredded lettuce, pickle, onion, tomato, and cheese. My husband I enjoyed it. Can't beat the price!! They had regular burgers, smash burgers, chicken burgers, veggie burgers, milkshakes lots of sides and salads. Is it worth the drive?..... yes!

Just an FYI, this place has closed due to a family health issue and it is permanent. I spoke with…read morethe person that was working in the gas station and they said it is permanently closed.

Great lettuce wraps. Good serve and the hamburgers are spot on. Nice drive through. Easy access.read more

Placed an order through the drive through for a Waffle Fry, and 3 Cali Double Cheeseburgers. I…read moreasked for a receipt at the window. And was told to park out front. The employee rushed out with a bag and it seemed quick since they were 'making our food fresh' so I checked the bag. Singles. Brought the bag back in and the employee said we made singles! And presented us with a box with 3 patties to 'build our own'. I handed it back and asked they make it correctly. Waited for the correction and before leaving, checked again. SINGLES, all 3 of them... if you've got time, kill it here.