We use JPG for all of our vinyl wraps in store! Really fast delivery of goods and great group of…read morepeople. Thanks guys!!!

In response to Paul- overall your company has very poor Book Keeping and organizational skills…read more Payment was made on February 13 as directed. The files were provided at the same time as directed. It was confirmed during conversation with your team that one of your staff dropped the ball & did not follow through with my order. I understand that you want to rectify and salvage your business however, this was a really poor experience overall and a reflection of very poor communication

Wow, truly a breath of fresh air in the car rental business. Hands down one of the best I've…read moreexperienced. I have traveled a lot for work/pleasure and know how to navigate rental car agencies pretty well. Every once in a while they get one over me, especially recent with the electric vehicle push. I also almost always avoid off airport rentals as a rule. Given the price and the glowing reviews I thought I would give Lucky Owl a shot. I'm very glad I did. The pickup process was super easy, just walked across the street from the southwest baggage claim where the pickup spot #4 was designated. Made the call and they were there rather quick. At the counter there was no sales push or tactics, they just verified my ID and CC then handed me the keys. Their rules were clearly laid out next to the window. They took photos of the cars condition and encouraged me to do the same. I also received the exact car stated on my reservation. No issues with the car for the 2 weeks we were there. Someone mentioned you blend in with their cars as a local, I don't know how but it did feel that way, hahaha. I especially liked the rubber floor mats which made cleaning easy. My one recommendation would be a trunk/hatch rubber mat. I know they are much harder to come by, but it would help with sandy beach gear. Speaking of, they even offer to rent beach gear! My airbnb came with some, but its great to know for next time. Drop off was just as easy as pickup. Their rental terms mention excess sand has a fee and there is a Texaco close to their location with vacuums. I wasn't sure if we had reached the "excess" level but why not treat the car with respect and clean up after yourself since Lucky Owl treated us well. When I got back they took a couple photos of the condition just like the pickup and had the shuttle ready to take me to the airport. No question I will be renting from here again next time in Oahu! They also have some friendly cats to greet you.

We had a mishap with the key fob not working while we were at the beach on the east side of the…read moreisland. When we realized it wasn't working, we immediately opened up the fob and found old looking corrosion inside around the battery area. We put a new battery in it and left it open to dry out (if moisture had gotten in it). After troubleshooting to no avail, I called the company and they sent someone out charging a $75 "roadside assistance fee" where a representative brought out a spare key fob. Unfortunately, the replacement fob did not start the car (or even unlock/lock the car). The representative was friendly, but not knowledgeable on other troubleshooting steps to get us back on the road. With the replacement fob taken apart (to swap/replace the battery) the original fob eventually started the car. We even tested it further by turning off and on the car a few times to make sure the old fob was working again. We then drove the vehicle to our next destination, and when we went to leave the car wouldn't start again... we made the most of it and had dinner while further drying out the original fob to see if that would help. In the meantime the company sent a replacement vehicle (at no additional charge). When the rep went to start the original car, it stated right away. The following day, I received a voicemail to go over the additional replacement fob and roadside assistance charges. The voicemail said to reference the email and/or call back for questions. I never received the email after 10 minutes of checking, and then I got a large credit card notification; $350 for the damaged key and $75 for the roadside assistance. I didn't appreciate being charged without being talked to first. When I immediately called back to politely ask some clarifying questions, the person on the phone was very rude and raised his voice to me and my wife. Given that the original fob appeared to have prior water damage and the fact that it did start the car (after drying out, replacing the battery) it was disappointing to be charged $425 for something that may, or may not, have been our fault. And to then be yelled at for asking questions. At the end of the day, the whole ordeal cost us valuable vacation time, added stress, and drastically altered our plans. The car rental itself was affordable but the first car we ended up with was older and a little dingy.

I recently deleted my account, but this warranted a reinstate…read more Aloha, Jrock Tows It! You are truly a blessing! Last week, I found myself stranded on the freeway during morning rush hour, stuck in the far-left lane with nowhere to go. While waiting for HPD, cars flew past me. With no safe place to wait, I sat anxiously in my car, fearing that approaching drivers would not see me in time. Then, like a ray of sunshine, a bright yellow Jrock Tows It truck appeared in my rearview mirror. I assumed they would drive right by, but instead, they stopped! Out of kindness, they offered to tow me to a safe location--with no expectation of payment--just two caring people who saw someone in need and chose to help. Professional, calm, and skilled, they had my car hooked up in seconds, and just like that, a dangerous situation was no longer. Chastin and Nevin, from the bottom of my heart, thank you for rescuing me that morning. Your compassion and selflessness are truly appreciated!

No answer when I called. Left a voicemail and waited for a call back. After an hour or two I…read morereceived a message from the office saying they couldn't help because he was booked at "That time". No Date or time was ever given. How are you booked on a Date and time you didn't know about? Very disappointing.

I decided to message on Facebook marketplace place, weeks in advanced talking to Skylar to see if…read moreit was a dealership I wanted to spend any time at other than Servco. I had options to go to Servco due to my work, but I decided to go to Autoland because they gave me a bit of a better deal. I knew going into the purchase, it is a USED VEHICLE, with a 3rd party warranty, so don't go into a used car lot expecting a brand new 2025 vehicle. Skylar was able to find a vehicle I could agree on with an affordable price. The cons is the vehicle does need a bit of work to be perfect , but again it's a used cheap vehicle.

I brought my vehicle to Autoland on July 9th for a screen repair on a car I purchased from them,…read morewhen it was returned on July 11th there was visible damage to the dashboard and trim that was not there before. I showed the owner clear before-and-after photos with timestamps, and he denied responsibility and claimed the photos were too blurry -- which is simply not true. I'm extremely disappointed in the lack of accountability and customer service. I wanted to resolve this privately, but I was left with no choice but to warn others.

I can't understand why they choose to conduct business this way. Is everything a little bit cheaper…read morethan around the island? Yes, prices are definitely more affordable, which is what you should expect from an Armed Forces Exchange. But for some reason, they decided that the best way to serve the military community on Oahu is to make them line up first thing in the morning on a first come first serve basis for all auto services. Oil change, 4 new tires with balancing, safety inspection, transmission repair? Active Duty, Dependent, Handicapped Retired Vets: All the same line. I think these guys must have run rifle ranges and thought that making people wait for extended periods of time unnecessarily was so hilariously awesome, that they needed to extend it to life outside the service. And there's no line; it's a gaggle and just pray that everyone recognizes common decency demeanor of who was there first. Get there at 0701, forget about getting any services on that day. And don't think that being the first in line is going to get you anything other than 2.5 hours to put on tires, when every other shop does it in 30-45 mins. Why they can't adhere to the pretty well accepted automotive practice of making appointments, is completely beyond me. Also, on random days (like one of the ones that I chose to try and come down and hit the "get the tires I already paid for put on my truck lottery") they will just not open and put a sign on the door that says "Closed, Staff". So, the next time you need something done on your vehicle and you are an authorized patron, and you see that they're open until 5, and you call and they quote you a better price than everywhere else you have called, and that you can come down and pay, and then just come down another day "anytime after 0700", realize that THIS is why they have 2.5 Yelp Stars. Pay the extra 100 bucks- completely worth avoiding the headache that they will put you throug

Waited at the front desk for someone to help me, but was ignored for an extended amount of time…read more Really wanted to purchase tires, and make an appointment, but glad I didn't and even more glad that I read the countless horror stories about this place. - No Thanks! I'll just be heading down the road. Sorry our servicemen & women have to endure this as their option for automotive savings.

Brake fluid change Transmission drain and fill…read moreFront and rear differential change oil $730 Yessa cheaper than dealer So far so good cross fingers

First of all, I would like to say the ONLY reason I decided to go with Pearl City Auto Works was…read morebecause they had 5 star reviews. After my experience with them, they deserve a 1 star. If I could I would give them a 0. 2 and a half years ago, I took my car to Pearl City Auto Works for a brake job. It cost me almost $5k to do it. Now they told me I gotta spend another $2400 to fix the same problem. My other half and I talked business with the owner's daughter Shay Nakamura about the situation and asked certain questions and she couldn't give any feedback to the situation at hand. She tried to give me a discount, but I don't think it was enough, considering I know for a fact they are charging me 3-4x the actual cost for the parts and then will eventually get more money back because of the cores. I text the number they text me with explaining my situation and there were no response. 2 phone numbers they text me from I left a text message, no response. That right there shows me that that they have poor communication skills. Communication was done with text. To be honest, I prefer real conversation with a person/company. I believe that they either did a poor job 2 and a half years ago or the quality of parts they used suck!! I got ripped off the first time and they tried to do that again the second time around. NEVER again will I do business with them!!

Through the years, Kamuela, Kaena, Elijah, and the dispatch ladies at Empire Towing have been…read moreincredibly kind, helpful, and courteous. As a longtime customer with two old cars, they've come through during vehicle troubles like battery issues, towing, and gas woes which really eased my soul when I needed them most. So grateful for the entire Empire 'Ohana! Mahalo nui loa

AAA sent someone from Empire to try to jump start my Jeep when I was stranded. That didn't get it…read moregoing, so a new battery was tried. When that also failed, AAA had Empire send a tow truck. The driver was kind and helpful during this stressful time. The lady dispatcher at Empire was also so helpful and kept me updated. It's never pleasant having car problems, but Empire made it bearable. Mahalo!