This is a horrible place to buy a used car, I would give this business 0 stars if that was an…read moreoption. The car dealer showed great customer service and interest in customer needs at the beginning when first purchasing , he guaranteed the cars at his lot were legit and no problems would be happening but just in case we were offered 2 year warranty on the car if anything does happen to be wrong with the car he has top notch mechanics that'll fix then. The next day I get my mechanic to check out the car and the car was not in the greatest shape it was missing general car pieces to help the car run, we then tell the dealer and his mechanics on Wednesday he then tells us there isn't any space in the lot for our car and we would have to wait until the following Monday for our car to be checked out. We then were able to negotiate him into keeping our car in his mechanic shop because we just drive almost 1 1/2 -2 hours to get there. The car was in the shop for more than a week and a half we picked it up the next Friday and it seemed fine until a few days later the car started unexpectedly turning off on us in the middle of the street, making turns , gas stations and the even check engine light turned on we've tried to switch cars and do something about it but the dealers aren't acting as courteous as they were before ! They seem to have a horrible attitude about the situation and a nonchalant attitude as if they don't care about the safety of us in the car that we got from them and is currently financing

From the owner: We specialize in the sale of Quality Used Vehiclesread more

For the East Dundee location:…read more The team at Driven Auto are generally personable and willing to help. We specifically came for a vehicle that they had listed on their website that was within our price range. Adam was kind (we felt no pressure) and went on a separate test drive with both me and my husband as we had our baby with us and weren't able to all go at the same time. The purchase process was fairly easy and we were happy to walk away with a new to us car that same day. After driving the vehicle home, we started to notice a grinding/clanking noise. It progressed and continue to get louder, so I called as I was concerned that it could be a significant safety issue. They got us in the following Monday and were able to determine that the front passenger side control arm needed to be replaced. We are grateful that they got us in quickly and replaced this free of charge. Unfortunately, there are a few issues that we are still having with the vehicle. The active noise cancelation system (ANC) has a microphone issue. Instead of reducing road noise, it is amplifying it when accelerating between 25-35 mph. My husband pointed this out when we brought the vehicle back for the control arm, but they were unable to fix that component. Also, during our test drive we noticed a noise that sounded similarly to an electronic deadbolt locking/unlocking (gear grind) when locking/unlocking the car. This was something my husband asked about but was told it was normal. Unfortunately, however it is not normal and it is actually a failing fuel lid actuator that we will need to replace as well. A few other issues have included tire sensor and display screen connectivity issues. I know what you are thinking... you bought a used car, expect issues. Yes, yes I know. This is just a warning for due diligence, as I'm not sure what type of service checks are done before these vehicles are listed. Lastly, the only other issue is the "I Owe, You Owe" contract. This was something we were asked to sign with the promise that the dealership would provide us a second key to our vehicle within 30 days. I made multiple requests regarding this, with the last 3 requests being within the last week of that 30 day contract. On the two occasions that I spoke with Max, who had also signed the "I Owe, You Owe" contract, he had told me he had been too busy over the last few weeks to call about a second key, but would get it taken care of. This is frustrating as I guarantee if we had "owed" something, and didn't follow up within 30 days, this dealership wouldn't have taken that lightly. Thank you for coming to my Ted Talk. Good luck with your used car buying search.

My experience may meet the definition of consumer fraud under Illinois law, and I am pursuing legal…read moreaction. They sold me a car with a known issue, misrepresented its condition-putting my safety at risk-and refused to replace the failed parts when the car broke down just a few thousand miles later. The full story: I bought a used Tesla here in October 2024. There was a steering alert on the dash--salesperson Ibrahim said he would fix it. After I got home (an hour away), the alert returned. Ibrahim told me the car was in great condition (which was materially false) and that the warning just needed to be reset. A few thousand miles later, the car became inoperable. Tesla confirmed the issue was due to worn suspension parts that existed when I bought the car and quoted me over $3,000 for repairs. The dealership marked the warranty disclosure as "N/A" and failed to note any defects, which I've since learned may violate Illinois law (815 ILCS 505/2L) because the car had under 100,000 miles. They refused to cover repairs--even if I used their own shop. Their service lead, Omar, quoted me over $1,300 to fix it. I've also since learned of multiple lawsuits pending against Driven Auto Sales across the U.S.

I originally was so unhappy and things didn't go right initially, but Steve Hoggel stepped in after…read moreI emailed him and made it right. He was sympathetic and understanding. He is a man of integrity and his word and I would definitely use his dealership again. I was very impressed with his promptness and understanding of the situation. He made it right and we're so pleased. We would definitely buy again from them !!thank you Steve ! You are a man of your word and we were so impressed with your diligence and integrity in following through and making this right.!!And our thanks to your dealership for making this right! We will most definitely buy from you again!! Our sincere appreciation and thanks!!

I would like to shoutout Emilio for helping me and being very helpful when getting my first car, I…read morejust got it in May 11th and left happy! I appreciate his service and hope to do more business doen the line.

Great experience working with John and Erin. Would absolutely recommend and buy from again!read more

I really appreciate this dealership and workers!!! I finally am in a vehicle thanks to odei & eran…read more!!!! If I could give 100 stars I would!!! Highly recommend if you are looking for something to your liking they have plenty of options and will have you driving off satisfaction guaranteed. I lost hope but they made it happen for me !! Thanks Baha auto & odei & eran.

They required me to pay a bunch of cash up front, no receipt then I wasn't even able to claim my ev…read morecredit of 4000,00 because they would not register as a clean vehicle dealer. The owner wouldn't even return my call or respond to my email!

Was lied too and they use decptive practices to move cars. They will not honor thier 15/500 mile…read morewarranty. If any issue they will block your number and not help you in any way to honor contact and just try to wait you out to just pay for repairs yourself. Please do not deal with this dealership yoou will deaply regret it.

We had an amazing experience. The buying process was smooth and straightforward Al and the whole…read morestaff are extremely knowledgeable, helpful and courteous. We are very very happy, and recommend JZ Auto Sales to anyone looking to buy a car.

Spoke w/Raul on the phone on Saturday, and told him I live 4.5 hrs away, and I will be there on…read moreMonday to purchase the car because I will need financing thru my bank. He said that would be just fine. Then he suggested I pay a $500 deposit to save the car and I said I could absolutely do that. Upon concluding our conversation on the phone, he changed his mind and said I wouldn't need a deposit, and that the car will "be there." Sunday I realized banks are closed for MLK, and I promptly messaged Raul and explained that I will come first thing Tuesday morning and he confirmed our appointment Tuesday morning. Then I received a text Monday afternoon from "Raf" stating he sold the car. I am sincerely disappointed. Inconsiderate, and flaky dealer

First off, this s#@thole is off, and I mean OFF, a main Street, Harlem, you have to fight truck…read moretraffic to get to this place. When you finally do, guess what????? You can't find any parking that will secure your car, what?, have it on a single lane street where trucks and other cars drive past???? So you fix my mechanical problem and then I have to go to a body shop because the rear view mirror got damaged??? This place is utterly stupidly placed, it shouldn't be allowed where it is located because it's a hazard to traffic.

I was very excited to purchase a 2015 Prius Plug-in with on 19k miles for $16,900 they advertised…read moreon both their website and Cars.com. They advertised the car as accident free and a clean title. I made an appointment to go see the car and even got my paperwork ready to purchase it. Out of an abundance of caution I decided to run a Carfax report to confirm their claims. The title was branded and the car had been stolen and mileage altered! I am now out $39.99 for the Carfax report. DO NOT DO BUSINESS WITH THESE CROOKS!!

Loved the professional and friendly customer service I received from Daniel DeLaTorre Jr. Got my…read moreHonda CRV Hybrid Sport L 2026 and I love it! Thinking of getting another vehicle for my hubby and for sure will be doing business with Jr.!!!!

My wife and I were in the market for a new compact SUV so we were doing a lot of test drives over…read morethe past few weeks on a good fit for us and with the best safety features for our newborn son. Honda quality and safety speaks for itself, so it was one of the top choices on our list. We were put in touch with Rudy Lika who is one of the senior sales associates at Gerald; he was very informative, kind, and honest with all the questions we had regarding the 2026 Honda CRV EX-L model. The test drive was fantastic, and my wife loves the classic and premium interior look. Rudy gave me the OTD price over email, so the day I came in, it took 10 minutes for us to discuss my trade-in and sign the contract. He fought hard for us to get the best value for our trade, which was the exact number I requested so the deal was quick, efficient, and smooth from start to finish. We got an incredible price under MSRP and can guarantee Rudy will give you the best price of all dealers in the area inclusive of various add-ons and your trade-in. I was at the dealer for a total of about 1.5 hours to finalize all the paperwork, and that's exactly how car buying should be. It was a very stress-free experience and I would highly recommend taking your business here if you're in the market for a new car. Thank you again Rudy and happy holidays! Best, Charlie

Loved tom very sweet and cool guy tried his best talking in spanish and making small talkread more

Immediately got defensive when I asked basic service related questions and the only answer I got…read morewas that they didn't even inspect the car they were selling. Happy I called before wasting my time going in person. If you want a sassy salesman with an undermining tone than this is your place.

Great place to have your car serviced they take care of you like you were family. Every time I've…read morebeen there I was treated very well.

A pretty decent Outback found but I wish we could've waited a bit longer to buy so they'd drop the…read moreprice. Paperwork is what can be elusive but we're trying to work it out and I can appreciate the effort although I'd think they know what's needed here or with regards to paperwork for registering and getting the title.