I called them before making an appointment. I asked Melody if there was a service fee for using my debit card. She said no. I have been going for about 6 months now and happen to look at my receipt 23.10 for using my debit card!!! WTF! Offense number 2. She was doing my sew in with my used hair. She asked me if I wanted her to wash it. I said sure, and went to grab a burger since I know drying the hair will take some time. less than 30 minutes later she texts me that the hair is ready. There is no way. What ever she did left several HUGE bald spots in my closure. Oh and she's been charging me 75.00 for bringing my own hair (another under handed charge she did not tell me about). Seems to me that bringing your own hair is supposed to save you money. Offense 3. She tried to keep my hair after selling it to me for over 300.00. She removed the hair wrapped it in a towel and put it in her drawer. I was a half block away before I looked in my bag and saw my hair was missing. You have been WARNED! update 1/4/2025 - The hair she installed was stinky and like a rats nest so I had it taken out. Turns out it was not the hair or closure I gave her. That's why it had bald spots. So it seems she also stole the hair that I gave her to shampoo and replaced it some crap she had laying around. Incredible!!! read more

Best vibe ever! Love this place. The women were so welcoming and professional. Make sure you stop by and ask for Melody! She knows the products so well and is so pleasant and helpful read more

I was really looking forward to purchasing extensions here. My friend had a good experience, but I believe the quality has declined over the last decade. Initially, I thought Melody and China were very nice, but I soon realized I was ripped off. The hair sheds every time I touch it and is not very soft. I was in a bind and ended up purchasing a hair type and length I did not really want because it was the only option available in the store that wasn't ridiculously long. I was looking for a more natural look. Overall, I am very disappointed because I later found I was charged almost twice the price listed on their website for the same hair. I should have purchased online, but I wanted to see the hair in person to select a shade of black that would complement my complexion. Additionally, I was not given a receipt, so I couldn't even dispute the overcharge. I feel taken advantage of, which is especially disheartening because I wanted to support a Black-owned business. Unfortunately, I will not return and will advise friends and associates to shop elsewhere. read more

I have a wonderful experience each time I have my hair done other China. She listens! But her products that she created is what I have to review. Her shampoo is the moist moisturizing I have found for my super dry hair and the conditioner works great for me. I have super long hair and I am seeing very little hair breakage when I de tangle. I will be going back for more. read more

This place is an absolute and complete rip off. The service does not warrant the outrageous prices. I came in a few years ago for sew in extensions, and was charged something completely outrageous, I think $500 or so. Not only was it expensive, the girl took absolutely forever to braid my hair (Im talking, it took HOURS, when it should have taken maybe 45 minutes, my natural hair was shoulder length, semi relaxed and not super thick). My hairstyle didn't look terrible when i was done, but definitely not $500 "GOOD". The sew in started to get loose a few weeks later so I came back in for her to "tack it/fix it" and guess what, I was charged even more for that. I've since moved on and found way more talented hair stylists who charge a fraction of the cost. Its my fault because I let them overcharge me however I didn't know any better at the time. I know better now, and want to make sure others are awar/. Watch out when it comes to pricing and service here. read more

Went here after a long time away and this salon is even better than before. I received excellent service. Melanie was kind and gracious. She did a wonderful job on my hair. I would definitely recommend this salon. China McNeal is a savvy businesswoman and has her own product line. read more

Since my last update in April of '10, I have visited and have had great service every time my hair dresser is Ms. China McNeal, and she does an absolutely WONDERFUL job on my hair EVERY TIME.....however: What do you do when you're between a rock & a hard place? My explanation: I referred three of my colleagues/friends there and only one person had a good experience. The other two ladies did not speak so highly of their experiences. All three ladies needed assistance and only two received it. The second young lady received assistance by another hairdresser when she originally made an appointment with Ms. McNeal, she did not show up. =====All three ladies made appointments with Ms. McNeal and only one actually had a chance to work with her... I put my credit on the line and referred my colleagues to Salon Salon for hair services because I receive (and still receive) excellent customer service when I go--however, I wish that there was more communication towards those who were coming for services for the first time. Life & accidents happen, and I refuse to disagree and say that they don't, but customer service & communication go a LOOOOONG way. So there it is. read more

I went to this salon for a basic touch up, the pricelist on the website is misleading starting at 75$ my price when done was 85$+ what determines the additional cost? length of hair, type of conditioner you use? should be clarified when you arrive not as you pay, my hair was great but not sure worth 75$. I found an Egyptian guy who convinced me to go natural (no perm) gave me break down on how bad chemicals are, and I do a wash/blow dry every other week or once a month and my hair is in great shape. (35$) Also she has a flyer stating they are Christian faith/based I'm not sure why/if this is relevant to me wanting my hair to look like what I paid for? I was somewhat insulted by the flyer stating no profanity etc. the average person with any common sense would hopefully adapt to their environment and see that your shop is not that type of environment. Yes it is your business and you can print and as you like in your shop, just keep in mind not all of us need reminders of how to behave like adults, and have no concern for your religious preference. read more

I really don't understand half of the bad reviews here. I just had the most WONDERFUL experience with China. Not only was I taken care in the most sweetest and thought manner, China took her time and knew what she was talking about. I was referred by a hair store down the street after they couldn't match me for my extensions. As soon as China saw my hair and texture she knew right away what color and hair texture to match me with. She answered all my silly questions and made me enjoy my time in her adorable boutique! The extensions and the free gift I got came in the CUTEST packaging. You can defiantly tell she pays attention to detail and making sure the customer is happy with the purchase. I defiantly will be coming back ! Thank you China !! read more

The WORST experience I've had. I went to see China (the owner) recommended by my stylist for extensions. I explained to China that I wanted her to take a look at my hair so she can recommend the best extensions for me. I have curly hair yet China highly recommended the body wave style based on her experience with extensions. I purchased the hair the same day. Mind you her credit card machine did not work and I had to go across the street to get money from an ATM and I got charged an extra $3 for the transaction. You would think that an established business would have working credit card machines. Anyway- I had my extensions placed and the hair looks completely different than my hair. It is very obvious I'm wearing extensions! This is why I had the expert make a recommendation in the first place! I brought it to China's attention and sent her a picture which clearly showed the difference in hair (which my stylist also agreed) but China's reply was "the hair looks very natural". What!? She then referred me to her website "policy" and pretty much said no returns. The hair that is sold there is of very poor quality. You are better off going to a Chinese hair store and get synthetic hair and pay 1/3 the price because that's how the hair I purchased feels and styles. I do NOT recommend this salon or her website http://chihairimports.com/ Do not but extensions from here!! read more

Chicago Hair Imports - Hair Salons Near Me - Chicago, Illinois

Today I had one of the BEST salon experiences ever! I moved to Chicago about a month ago and was looking for a black salon that could help restore my hair and help me go natural. China is a true professional and runs a great business! Her consultation, treatments, and styling were great and at very affordable prices. Can't wait to work wit her on my hair journey! This is a very walk-in friendly salon in a GREAT location! China's put together a talented and friendly team! So excited to go back! read more

I went here like a month ago and I got the best haircut ever! I still go their because this place is very affordable and also you get great haircuts.They also, have other things to offer to you also! read more

The WORST experience as a customer I have ever had in my life. The owner/ stylist China was rude, condescending, and gave the impression that she could care less about customer service. In my 34 years of life I have never had anyone speak to me the way she did. My first appointment went well. She was a bit pricey (normally I spend about $370 on hair services, with her I was charged just under $600) but I was determined to switch to a new stylist because after 7 years with my previous stylist I felt that I needed someone with more updated techniques. The first appointment went well. The issue happened when it was time to book another appointment. I had to order hair products to be used for this appointment through China. While asking questions about the delivery time and fees, she completely lost it. The receptionist told me one fee and I remembered that China told me another. The fee that I was asking about was only about $50 of the entire bill. I remembered that the original quote for that portion was closer to $35. So the cost itself was not a big deal. It was just a discrepancy that I noticed and asked about. She snapped. She told me that I was not welcome in her salon and made a point to let me know that she had a HIGH END salon and that I was wasting her time by asking questions. She went on and on and even called me a liar then she abruptly hung up the phone. I'm generally a passive person and this issue happened a few months ago but it bothers me so much that every time I think back to it I feel like I am doing a disservice to myself by not speaking out. Hence my post today. No one should ever be treated like that! read more

Not worth the PRICE! I went to this salon for what i thought was going to be a reasonably priced haircut , since I had a gift certificate I had purchased for WNUA. Unfortanetly, that was not the case. When I called to make an appointment I was asked if I wanted a shampoo. I said no, because I knew I was going to wash my hair before I got to the salon. However, when I arrived the stylist asked me if I wanted a wash I said I just washed it. The stylist stated she would just put conditioner in it so I agreed. I got a mediocre haircut -really just a trim. When I checked out I was shocked to hear the employee say it's $45 for the haircut and $55 for the blowdry and shampoo. $55 to put conditioner in my hair and blow dry it something that is standard part of the haircut ata most salons. Can we say ripoff? It wouldn't have been an issue if this was an elegant salon. But this place was dingy looking I mean the chair I sat in was broken for pete's sake! Don't let the location fool you- for this price I could have went to a top notch salon. read more