I read mixed reviews about this place and had my doubts about staying there, but the very few Loop hotels available on the night of my stay were $400-500. This place was $200, and close enough to Downtown to suit my purposes. Yes, the neighborhood in which the CSL Hotel is located used to be a dump. It has REALLY come a long way over the years, though, and while it has a few bums here and there, so does every single neighborhood in Chicago. Way fewer here than downtown, as a matter of fact. I felt completely ok with my senior-citizen mom and 15-year-old niece staying here with me. And, tens across the board for housekeeping, desk staff, parking, and room size. Piles of clean linens on the bathroom shelves, awesome water pressure in the shower with plenty of hot water, and a fast-draining drain (not always the case in hotels). Comfortable beds with fluffy pillows. The place was nice and quiet, too. Unfortunately, I did not get to try the lounge - as mentioned, I was there with my family - but it looked nice. :) The only note I could make - and this is certainly not a complaint on my part - is that the incredibly deep tubs, wonderful for long, hot baths, might be difficult for some older and/or disabled individuals to climb into and out of. Everyone else will love them, though... One last thing: CTA-convenient, or if you're driving, you can get right to the Loop without having to mess with LSD or freeways. It's also on the cusp of the richly historical Bronzeville neighborhood, which I highly recommended exploring. If I'm ever back in Chicago, I will stay here again! read more

Don't read below if you're easily freaked out.... this is probably one of the weirdest reviews I'll ever write and I'm probably risking my reputation (ha) but I believe in sharing truths. This hotel was nicer than I had expected. I had a room with two queen beds and it was huge for just one person. Bathroom was also big with a large sink area and nice tub. Body wash and shampoo are in dispensers so there was plenty of it. My window view was just of the parking lot but it didn't seem like there was much in the immediate vicinity anyway. The lobby area is also big. Front desk calls a cab for you when you are on the way down. Unfortunately even though it looked like there is a cab dispatch depot right down the street, each morning there was a significant wait in the lobby, even when I called front desk ten minutes prior. Twice I just shared a cab with a couple other guests also heading to the same place, which worked out anyway. Another sort of negative is that my room card didn't work on two separate occasions, and it was the only key I had on me to try, so I had to go back down to get it reset. Some pluses: free wifi and limited free parking (didn't utilize the latter). I was ready to give probably 3 stars, until a couple of WTF things happened in one night. This is actually my friend's experience but I am sharing anyway since I took part in trying to figure it out while staying at the hotel during the same few days. At first I thought maybe he was messing with me, but sadly... no. One night after he got back to his room, after housekeeping had taken place, everything was nice and clean but he noticed that the writing pad next to his bed had some writing, of two long numbers, and the pen looked like it was just thrown on the table, with the cap detached. He sent me a picture and naturally I thought it must have been something the housekeeper wrote down while cleaning but forgot to take the paper with him or her. Yes it's strange but didn't think too much of it. Later that night I casually googled the numbers, thinking they were either completely random numbers or something like universal housekeeping codes. Well the worst possible results came up: they are the coordinates in google maps of where a murdered body could be seen. I immediately freaked out and closed the browser tab. A subsequent search showed that this was a meme from a few years ago? I don't feel like looking any further into it, but seriously.... come on... that's the last thing I want to see on my computer screen late at night. I started talking to my friend, he also googled it, it's WTF, and we talked for a bit. Then he said something else kind of weird happened. That night he heard a hotel staff member knocking on several doors, then knocked on his door. The staff member said something about room service, and when my friend replied that he didn't order room service, the staff offered a free bottle of Fiji water. Okay so that's a nice gesture, but who offers free Fiji water like that? And if there is free water, wouldn't it be in the lobby or something for everyone, instead of having selective guests be disturbed at night? And it didn't hit me until the next morning that there isn't even room service at this hotel... so I suggested my friend ask the front desk what's up. He said that they confirmed there is no room service, but they did know about the free water offer. He also asked about the notepad, but they didn't know anything about the numbers and just took the pad and gave him a new one. I know the logical explanations - it's a prank pulled off by either the hotel staff or a previous guest. But as levelheaded as I try to be, this is just messed up and there may never be a definite answer. This review may seem funny, but it is all in complete seriousness. read more

MONEY WAS STOLEN FROM MY ZIPPED SUITCASE!! The real issue is that Debra Blake said that all I needed to do was file a police report and she would submit the claim to the insurance company. I sent her the police report and hear NOTHING. I followed up with her twice by email and once by phone. Then the general manager Jennifer Kerr calls me to say that nothing was going to be done!! A complete 180 from what I was told and waiting for. DON'T STAY HERE!! GREAT CUSTOMER SERVICE TO GET YOU ON YOUR WAY. WHEN AN ISSUE HITS, THEY WONT DO ANYTHING. read more

Worst hotel EVER. They ruined my Chicago experience SO badly. I get there and the cocky guy with a big diamond earring had no desire to lift a finger to help me get into my room. Seeing as there was a clear personality conflict I asked for his manager. He tucked around the corner and had an obvious and LONG conversation with his manager before she finally decided to come out. I needed a pen to write down the fax number for the hotel and she just stared blankly at me. I told her that the service here had to be the worst I'd ever had and that's when all the staff started getting lippy back at me, rather than trying to correct the bad situation. Needless to say I walked out and went to the Hyatt. The real kicker.... The police were waiting for me outside because they had called afraid I was going to do something or damage something on my way out. They called the cops?!! I am a completely reasonable guy. Even the police officers were perplexed at that one. Oh boy. read more

Another non-snarky review from a proletarian Yelper-- The South Loop Hotel is quite a bargain and much nicer than some reviewers might suggest -- it has free parking! The staff works hard to be pleasant and accommodating. The desk clerk Kierra was very sociable when I checked in, and within five minutes of getting to my room, she called to be sure everything in the room was acceptable (I've never had that happen before). At dinner, my waiter, James, was equally nice: when I asked him to wrap up the few remaining mini-corn muffins for later, he threw in a few extra from the kitchen--a great midnight snack. The other few people with whom I had contact were equally helpful. The whole staff--clerks, bartenders, waiters -- try hard here. (And there's free parking!) My room was quite comfortable and spacious, and even though there is an el just a block away, the room was quiet. The bed was quite firm, which I liked. But others may find the beds here a little too hard. The bathroom appeared to have been updated recently. The bathtubs are rather deep, so be careful stepping in. The hotel is in an isolated part of Chicago, so you can't really walk anywhere. But then, as I've said--free parking! I paid only $90 for the night. Yes, I could have paid 2X (or 3X) that for an uptown room with minibar free Starbucks valet service room service in-room pedicures and gilt-edged Bibles in the night-stand. But all I want when I stay over in Chicago is a room in which I can sleep comfortably and safely. And free parking. And two hard-boiled eggs. read more

The hotel itself was basic and comfortable. We didn't experience the sirens that other reviewers had mentioned. We didn't realize until we got there that the restaurant doesn't serve breakfast during the week. And there is NOTHING around the hotel to eat. We had to take a 20 minute bus ride/40 minute walk to find breakfast each morning. The staff was friendly but, when they realized we didn't have car, even they seemed sorry for us. There is a bus stop right across the street that goes through downtown and most of the "hot spots". It's worth investing in a 3 day bus pass and downloading the CTA app. You will become familiar with the bus line! This was particularly important because the "L" stop is closed for the summer. The hotel says jacuzzi tub, but it is really just a large tub. The towels aren't great. There is a mini-fridge so after hunting down food on the first day, we found a Trader Joes (not far from the Roosevelt L stop) and stocked up on breakfast and snack items. Wifi was nice. We were able to take buses back most nights. But, on our last night, we were at a concert at Wrigley Field that got out late. There were no means of public transportation available. The first cab driver we stopped said it was too far away. We were able to find another one shortly after. It is definitely not in the Loop, but we made it work for our trip. Next time we return to Chicago, we'd stay somewhere else to be in a more walkable location, even if it costs a little more. read more

Great staff and convenient location. The price was super decent as well. The trains (Metra and CTA) can be loud but i was able to get a room further away. Large hotel too. Good amount of parking as well. read more

We stayed here for one night and really enjoyed the free parking, hard to find in Chicago hotels. The staff that checked us in was confused and could not find our reservation at first. While we waited for them to figure it out one of the staff members let our two kids pick rubber ducks from a basket to keep them entertained. They were helpful and attentive throughout. Good place for the price, I felt. We went to the bar for some drinks while the kids sleept, and grandma watched them. I asked to see a drink menu and was told they did not have one; I then enquired into specialty drinks, was told they did not have any. The bartender then told me to "think about it" and walked away to chat with his friends. I noticed a table topper on the bar that listed 5 specialty holiday cocktails. Asked the bartender for one by name and he told me "I don't know what that is". Showed him the table topper and he said he had never seen the topper before, then told me he did not have one of liquors required to make it. I then pointed to the visible bottle of the lemon flavored rum he claimed not to have on one of the shelfs. I saw him make my drink and he did not put in all the ingredients listed on the topper. I drank the concoction, it tasted horrible, paid and left. Yikes! read more

I stayed here over the weekend when some friends came to town and we wanted to hit Chinatown for Chinese New Year. I saw this hotel and its' reviews here and decided to give it a try even though it was an area that, in the past due to it not being in the best of areas. When I arrived, I was pleasantly surprised, the area around the hotel has underwent some revitalization after the CHA towers were torn down. The hotel inside is nice, bright, and clean with new carpets and marble floors. The front desk staff were great and very accommodating. The room (we had the double queen with seating area) was a great deal - and the closet was the biggest I have ever seen in a hotel! We didn't use any of the facilities - business space, restaurants, bar, or health club but they all looked nice and well maintained. In the future, when I am looking for a hotel in the vicinity of Chinatown or McCormick Place - I will definitely look here first - it's not Ritz Carlton, but at this price point I don't mind. read more

Great location. Stayed here for three nights and it was very nice. The room was clean, modern and surprisingly roomy. Walking distance to Chinatown. Just over a mile to White Sox field. This area of the South Loop is under redevelopment so it looks a little empty but we walked the entire area within one mile radius and found great local food. Short walk to the train through Chinatown. I rented a car from Midway and ended up only putting on a total of 32 miles in 3 days. Almost not worth renting a car. The front desk is very helpful and friendly. This is going to be my regular stop from now on. read more

We enjoyed the Chicago South Loop Hotel quite a bit. It wasn't the greatest hotel ever, of course, but it wasn't the crap hole that many reviews suggest. The location is great...yes, it's a little bit away from the main part of downtown but you can drive there in minutes or take a bus up State St. It's really, really easy. Plus you can take a 10-minute walk to the train from here. You can also walk quite easily and quickly to Chinatown. We were staying on the South Side to go to the White Sox game and it couldn't have been much easier to get around and the proximity to stuff we wanted to do was great. The service at the hotel was somewhat indifferent but certainly not rude. When my card did stop working (due to having it near other cards), it was fixed quickly. The room was quite huge and even had a lounge area in it. That was really nice. The bathroom was utilitarian and perfectly fine. The TV was newer, which was nice. The room had AC, which helped due to the hot weather. Overall the hotel is pretty solid; there's a little breakfast joint in there and some other stuff. It was great not to have to pay for parking. When we were there we didn't have any issues trying to find a spot. I would certainly recommend the place. read more

DO NOT STAY HERE!!!!!!! It's in a horrible neighborhood, and the manager is a jerk. The worst experience I have ever had with a hotel, and I travel all the time. I wish I would have never tried this place because it's a NIGHTMARE, and the prices aren't even great. They should pay YOU to stay there, not the other way around. This place is the worst, and we felt very unsafe. I can't believe in order to post this review I have to give this disgusting hotel a star. Not cool yelp, not cool. I'd like to give it -5 starts instead. read more

I came to Chicago for the first time for a national conference at the McCormick Convention Center. All my colleagues had to take a shuttle from downtown hotels to come to the conference center, while I only had to take a 10 minute walk from the Chicago South Loop Hotel to get to the convention center. I was very happy with the location of the hotel in that respect. That being said, this is certainly a "value" hotel. It was clean, spacious (there was a whole lounge inside the room), and the personnel was very friendly and accommodating. The downstairs cafe and gift shop were fairly sad, it looked like someone's elderly aunt scrapped together her personal coffee maker and nick-naks and called it a gift shop and cafe. I would recommend this hotel for value and location. But if you're going to the McCormick Plaza for a conference and have your boss's money to burn, I'd recommend a more upscale hotel closer to downtown. read more

Not impressed. Gym was small, room was OK, service was underwhelming. Not worth the money. read more

I have to agree with the other reviewers. I would have loved staying at this hotel if I were on a high school or college road trip (its the cheapest hotel you can find this close to downtown), but as a professional adult there is no way in the world I would stay here again. Unlike what one reviewer said - there is a day spa, but its hard to find. It's the Kimberly Coleman Salon, which is located in the hotel (great salon by the way! see my review about that). The "gourmet coffee" snack people are horrible. The food isn't bad, but the coffee sucks and is way overpriced. The hotel lobby is nice. Its obviously new. But the rooms.... the rooms... the rooms....................are completely bare-boned, nothing extra. It looks like the furniture came from the 1980's, the TV channel selections suck, and worst of all.... the bed was hard as a rock. I'm not kidding!! I couldn't sleep on it. I pulled my air mattress out of the car and slept on that!!!! If you are planning to stay here for a convention, family reunion, church revival whatever - make sure to book using Hotels.com or something. As everyone has already said - this place is not worth the price if you pay the full value. Hotels.com had it for $79 per night when I booked - the hotel wanted $139. NO WAY! read more

I'd say this is a solid place for what it is. I gave an extra star because they're simply very nice people and kindness DOES matter. And it is not in the ghetto! Some of these reviews are pretty ignorant. Even my white LYFT/Uber driver from the airport said the area is safe and he's been driving for several years. At night, I'm sorry but any area could be sketchy so do yourself a favor and don't wander alone. Then again, I grew up in San Francisco. If you're not used to a big City and are coming from a very small town, then I guess it's perspective. I felt safe and my room was huge with a very comfortable king size mattress. I was lucky enough to have a partial skyline view. Oversize tub was extremely welcoming after crazy long tradeshow hours at McCormick which is a $7 cab ride or walking distance 10 minutes maybe. I didn't go to the bar but right next to it is a restaurant that was never opened when I tried. Maybe long tradeshow hours conflicted. But do yourself a favor and make sure to have food before you arrive just in case there's nothing open. I grabbed a chicken gyro from the airport to go and I was very glad that I did. If there's nothing open, that means you have to figure the food situation out. There are no vending machines and there's not food joints super close so just take note. There might be late night snacks in the bar but at that time, you should have had dinner anyway! There's a fridge in each room and a microwave in the business center if you need to heat leftovers ( or just enjoy your leftover pizza cold like I did!) Good news: There is a little cafe that serves up some good coffee, delicious healthy breakfast options. I got the yogurt, berry and honey combo that came with a rum muffin thats to die for. I hear they make a pretty mean lunch as well but I wasn't around for that. If you're in town and going to McCormick, the South Loop Hotel is half the price of the Hyatt, location is safe, had no problems here at all and would return next time I'm in town. Quick cab ride/Uber/LYFT to Willis and downtown as well. You're welcome. read more

I stayed at the hotel October 2016 for 5-days. Love this hotel! As a traveler I welcome a large room where you can actual do a cartwheel (yes, I tried it). Big comfortable beds! I was in a double room with 2 double beds. Big walk in closet. Charlotte the housekeeper was excellent. My room and tub was cleaned every day. I got extra towels and both trash cans were dumped. In addition, I was able to get extra soap and a writing pad as requested. The area is convenient for McCormick Place about a 10-12 min walk. Walk down 26th then a left of MKL 3 quick blocks to McCormick Place south side. I love that the neighborhood is an average city place. You can walk to Mercy hospital about 5 minutes. The rooms are spacious. You will appreciate the extra large tub, small fridge and desk which doubles as an area to eat. They offer free wifi! I ran the AC during the day and then the heat at night just before the bed. I didn't have a problem with noise and my room was right beside the elevator. The lobby and hotel staff is top notch. I frequent the bar and met some friendly locals as we chatted over a couple of drinks. Thumbs up to the bartender. There is a cafe that opened at 7:30am for a delightful breakfast. You will enjoy the muffins trust me! I was not able to try lunch at the cafe. The hotel offers a beauty salon that caterers to all women and I'm sure men as well. The gym is nice, not big but I never had a problem the 5 days I was there getting on the treadmill as often as I liked. The gym is open 24 hours/day. There are local restaurants that will deliver to you. The local restaurants looks like a dive but oh my-- the Chinese/Catonese place is to die-for. Yummy in my tummy! The pizza/Italian place is so good. You can walk 4 blocks down 26th and eat at both places. There is also a Mexican restaurant which was good. Please do yourself a favor don't judge this hotel or area by what others say. You will miss a hidden gem. The business center has a microwave. I didn't have a problem, I'm sure if you are late and need to find a place to eat the staff would help guide you. OR you can do like me and yelp! I'm a city girl and is very comfortable in the city. Everyone that lives or dreams of city living it comes with being aware of your surroundings. I love the city, the energy, the people and the close proximity to everything by bus/walking/Uber/cabby or car. In front of Mercy hospital there is a bike-for-rent like most urban cities have. It is great to explore the area on bike. You can easily bike to downtown within 2.5 miles. Then you can ride all day for under $10. The bus comes right across from the hotel that will take you downtown and to other tourist spots. If you didn't catch it yet - I love this hotel! And yes I will return here as often as I visit Chi-town! read more

The hotel is comfortable but not impressive. It needs new coat of paint. The Staff were pleasant and professional. The bowl of fruit on the desk is just for decoration--- plastic. The rooms were clean and neat. The shower did not have any type of shower gel and the shampoo could have been better. I've stayed at this hotel several times because it's relatively close to downtown and the SouthLoop area and it has free parking. The free parking is the main reason I stay there. It's not a bad hotel. It's decent but if you are looking to see special attention shown to you, this is not the place. read more

The actual hotel is nice enough, but the area in which it is located is very run down. It's about a 15 minute walk to the subway, which is convenient but I did not feel the walk was safe. There are a few out of business stores in a generally desolate area. Right below our room was the hotel bar. On Friday night, the bar seemed alive and as if the party was right in our room the noise was so loud. The train line runs frequently and happened to run a few hundred feet from our bedroom window. Once the heating system kicked on it seemed to help drown out the sounds of both of these though.. On Saturday night, we returned to our room late (about 1AM) and that's when the real noise started. Apparently a group of people moved the party from the bar to the hallway outside our room. They were yelling and slamming doors. They kept acknowledging that people were sleeping, but made no effort to quiet down. In the morning when checking out, we made mention of the noise at night and the woman at checkout apologized about the noise and said "we were chasing them around all night but they wouldn't stop being loud". Seems like more could have been done to control the noise. The Belmont area of Chicago seemed like a much nicer/safer place to stay when we visited there during our trip. read more

I've stayed all over the Chicago land area and this was my first time staying at the South Loop Hotel. Here's the breakdown Pro: Clean room Free parking Free wifi Relatively comfortable beds Bus stop across the street 10-15 min walk to Chinatown Cons: Terrible location No grocery or convenience stores for at least a mile 10-15 min walk to train station It's not a bad place if you're looking for a place to stay on a budget. Best perk is the free parking. Customer service is mediocre. read more

I stayed at this hotel in October of 2016. I was in Chicago for a Veteran's conference, and chose Chicago South Loop based on the reviews and photos. However, the experience was awful. The lobby is nice, but the rooms are very basic. Housekeeping didn't replace used towels, or replenish the soap for the bathroom. Also, I parked in the hotel's semi gated parking lot, that is reserved for guests, and requires a parking pass from the hotel. My vehicle was vandalized and broken into. This seems purely because I am a Veteran. They scratched and painted over the "Veteran" on the license plate, keyed the vehicle, and stole the spare/tire that goes underneath the bed of the truck. I just purchased the vehicle this year, it is a 2013 F-150. The staff was no help. When I showed pictures to the front desk, and asked if the security cameras worked - the response was, "Oh, I'm sorry." Nothing more. No offer to call the police, or any concern/sympathy either. So, park here at your own risk, or stay here, if you want lack luster service and just "okay" amenities. read more

Pros: Large, clean room with Serta beds Free and convenient parking Free and easy to use internet Huge soaking tubs Bus stop across the street 10-15 min walk to Chinatown (despite what other reviews claim, I felt that the area was safe) Free coffee/tea in a nice Business Room Decently equipped and clean Workout Room with three TV's Extremely friendly staff 15-35min drive (depending on traffic) to Field Museum, Aquarium, Millennium Park, Navy Pier Cons: No grocery, pharmacy, or convenience stores Their gift shop, coffee cafe, and bar/restaurant are really only open on the weekend. We stayed during the week and all three were closed most of the time. Excluding Chinatown and the Hotel Bar, no other restaurants within walking distance No Pool (I wasn't able to find a pool in Chicago at a decent price though) Overall, this is an amazing and affordable place to stay if you have your own transportation. The parking is free, so you can drive to any of the attractions in Chicago within an hour. Parking at most other hotels will run you $50-80. With valet parking for most restaurants being $20 (with tip) and most event parking running around $25, you'll save money with your own car because you'd probably end up driving from any hotel to most of the attractions. However, if you plan on taking taxis or walking, you'll probably want to stay closer to Downtown. A taxi drive from CSLH to most things will cost about $38 one-way, which would quickly off-set any savings. The Hotel should advertise the proximity to Chinatown. As stated earlier, it a quick walk to Chinatown. Also, driving and parking in Chinatown is a breeze. For people not familiar with Chinatown: you can park on the street, pay at the kiosk, and put the ticket on your dash for only $2 an hour. read more

Dingy, dirty and very poor location... DON'T DO IT! We chose this hotel b/c it was close to the convention ctr and the pictures looked nice. Don't fall for it... you'll be seriously disappointed. It's worth some extra bucks and a short taxi ride to choose another location. The service is non existent. All the staff we encountered moved at a snail pace and had a serious "I don't care" attitude. Our room key stopped working, we had to wait until the manager got out of a meeting to fix it. The rest of the desk staff stood around chatting about stuff. Hello, we're paying customers, interrupt the damn mtg and give us some service. The rooms are dumpy and dirty. My co-worker checked in to her room to find that someone had urinated in the toilet and didn't flush. Really?! There were stains on my bathroom floor and I would call the decor "contemporary dingy." The location is ridiculous. There are no restaurants or bars for blocks... w/ the exception of the sorry restaurant/bar in the hotel. In both the bar (they call it a lounge... HA) and restaurant, it felt like a bunch of neighborhood friends were hanging out. The bartenders were chummy with their buddies and didn't give us the time of day. We ordered one cocktail and two beers. The bartender brought the cocktail and forgot the beers for almost 20 min. My co worker went to go ask only to find the bartender singing karaoke. Good thing his buddies stopped by for some fun!! read more

Chicago South Loop Hotel isn't on the main drag, but it is a little cheaper, and really not that far from the hustle and bustle. I stayed at the hotel for an interview at Mercy Hospital, which is 3 blocks away. It was a $20 cab ride from Midway, which was great since my flight came in late. The room was clean and spacious. The staff was friendly and efficient. I felt safe walking around the neighborhood at night. I can't speak to the restaurant or places nearby, but overall I think it was a great place to stay. read more

The place was ok... room was huge and the bed was nice! The service was relative rude when we asked to check in earlier than 3 pm (we were there at 2 pm) and they said we had to wait... so we took a 1 hr car ride to come back for a 15 min waiting line for cheeking in... so we werent alone... The parking is free but no1 checks if people from the souring areas use it. We went for a late dinner downtown and went we got back we didnt have parking... I had to wait for 45 min for some random spot to open and I had to rush because they were other 3 cars looking for space!!!!! I went back took a shower watch a bit of TV and then look to the parking lot from the window and one of the cars was still waiting (~3am). We woke up early (I dont sleep much) and the parking lot was almost empty by 9 am.... I wasnt too happy about this... Otherwise, is cheaper than downtown... read more

We had a staycation here for the Jill Scott concert @ Northerly Island. Check in was fast and easy. The front desk staff was nice. The room was larger than expected, and clean. Although we were across from the vending area, no loud noises were heard from the hall. We are from Chicago, so we know the area. Before we left for the concert, we walked over to Burger King 4blks away IN THE DAY TIME. We wouldn't take that chance after 8pm. We left our car in the parking lot, which seems to be monitored. Lyft ride from Burger King to Northerly Island was $8. Checkout was faster and easier than check-in, we walked straight to our car. The only issue was there were SEVERAL dead bugs on top of the AC unit that didn't just get there between the last person's checkout and our 3pm check-in. read more

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Last week I spent 6 nights at the Chicago South Loop Hotel. The staff was very friendly and helpful. I was upgraded from a double queen to a king suite when staff saw I was travelling alone. When I told them I was a comedian who stayed up late they always made sure that my room had coffee I wasn't disturbed early in the morning. The hotel is placed just on the outside of China Town near some of the best restaurants in the city. The hotel is also placed close to public transit where you are a quick trip to anywhere you need to go in the city. I would highly recommend this gorgeous and historic hotel. read more

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This has been our goto Chicago hotel for years now. We have been guests many times while our son was attending IIT. Although we haven't booked a room here in a while, it was our only choice when planning this visit. The hotel seems to have lost something, can't quite put my finger on it yet. Our accommodations are the smallest room we've ever been in. It also seems to be missing the extra touches that made this place so special. I'll post an update after we complete the rest of our stay. read more

The hotel is very nice but the location was not convenient for us at all. The price was very reasonable but we got the rate through an online service. The rooms were clean, the hotel in general was clean and appeared to have been updated recently. The staff was very friendly though a tad loud at times yelling down the hall. The free parking in their lot was amazing but is a first come first serve basis. They have free Wi-Fi and a place to eat inside though we didn't try anything there. The area is all very well lit and we felt safe the entire time. The bed was comfortable, the AC worked very well and the room had a refrigerator which was nice. The TV was Direct TV so it went out during a rain storm which did suck. The room (two queen beds) was very large and the bathroom was nicely sized as well. As for the location... it is a 40 minute walk to the Field museum or anything in that area. A short 2 minute drive but you hate to give up your parking spot and we weren't about the ride a Chicago bus. To get to the downtown loop or Navy Pier is again a quick drive but then you have to worry about parking your car. Over an hour walk and the L does not run in that area. Overall if you need to be in that Southern area of Chicago (near Chinatown) this is an excellent hotel to stay in. If you plan on doing much near Navy Pier or the Magnificent mile I would not stay here. read more

stayed here for valentines day as a surprise weekend for my boyfriend. The room rates were very reasonable and the room was very clean and nice. the only small problem we had was an unexpected false fire alarm in the middle of the night but other than that it was great. I live in Chicago and it was in a nice quiet part of the south side of the city. I was able to park and hop on the city transportation with a step outside the hotel. i didn't visit the restaurant nor the bar inside the hotel but peeped in and it seemed nice. would have liked a pool or hot tub but i didn't see either on my stay. overall great stay for a get away or quiet weekend. read more

I would totally stay here again. It's a Black ("African-American") owned and operated hotel and it's FABULOUS! Jackie is a vibrant and bubbly woman at the front desk. She was such a pleasure! She was able to get us checked in early too after a long flight. All of the staff at the front desk were exceptionally friendly and helpful. No complaints there. Housekeeping did okay too, our sheets weren't changed the 2nd day (maybe that's by request only?) but we only stayed two nights. Our room and bathroom were very well cleaned upon check-in and when they came in the next day to clean. They also have soap and shampoo in the shower in case if you forgot yours. The shower presser was AMAZING! I took 5 showers in two days because the water pressure was so great. I also loved the beds! I have a memory foam mattress at home now and this bed slept just as great if not better! I love the free parking & gated free parking and the fact that the hotel is located minutes from everything! (It was a $4 uber ride to the Soxs game). They have on sight security as well which made me comfortable when I had to grab my other bag out of the car at 11pm. There's also a bar/restaurant downstairs. It's not affiliated with the hotel but the staff is very friendly too. They'll even give you a To-Go cup so you can take your cocktail back to your room. I didn't have their food but the menu looked good. My only complaint is that they do not have microwaves in the rooms. You have to go all the way downstairs to the business center to use the microwave. They do need to upgrade the decor and I'm sure that's expensive but first they need to invest in microwaves for each room. That's ridiculous to me that there's no microwave in the rooms. Lastly, there's also a SPA inside, again it's not affiliated with the hotel but the woman who does the facials and waxing did a wonderful job! She was very clean, took her time and it was so peaceful. I vote Yes to this place over and over again! P.S. you can get a discount on your room if your a AAA member :-) read more

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Found this hotel online and was not far from where my son is going to school. For the money, this hotel rocks!!!! Beautiful lobby; staff was great and room was clean and very big. I am not a nit picky person so I did not find anything to nit pick about. Maybe if I was staying at a $200 a nite hotel, it would be different. But again, for the money, this hotel can't be beat. We drove from out of town, and the money we saved in parking alone is worth it. There is a bar/lounge, cafe and gift shop. They even have an free internet cafe with hot coffee 24/7. read more

I stayed here for a night this past December. The room was OK, fairly clean and pretty spacious. I picked this hotel because of the price (one of the 'best deals' I could find for Chicago area hotel that didn't seem like a complete dump) and the somewhat decent reviews I found on the Internet. I was on the top floor (5th) with a decent view toward the city and McCormick convention center. The neighborhood is not the nicest but I walked around at night and felt fairly safe. There aren't really any restaurants or stores within walking distance. I did walk to a Walgreens and to Chinatown at night but it was quite the walk. Better off taking a cab or hopping on the "L" train around there (the train runs parallel to the street right in front of the hotel). The gym/workout room was OK. The Internet in the hotel didn't work several times during my 1 night stay. Nobody had any idea as to when it might be working again. Besides a restaurant and a bar, there is also a small coffee/sandwich place in the building but it was closed several times although the hours shown on the sign said it should've been open. There is also a small store and a salon. A word of advice....stay away from the bar in the hotel! I can't comment on the restaurant across the hallway but the bar (SL Sports Bar & Lounge) is a complete joke...if this place weren't located inside of a hotel, they'd be out of business in no time. I decided to eat there at night because it seemed convenient. Although 2 bartenders, the manger AND the owner were behind the bar, not one of them bothered greeting or even acknowledging me when I walked in or even after I was sitting at the bar for several minutes and the same happend with several customers who came in after me. To order something, it felt like customers had to either beg them for attention or get angry and cause a ruckus, despite the fact that there were 4 people working behind the bar and only about 12 customers in the place. The place really wasn't that busy and by no means trendy enough to have any kind of attitude towards its customers. It was a plain, no frills hotel bar. One lady next to me got so angry about the fact that she was continuously ignored by the employees, including the manager, that she asked to speak to the owner "Tony," who then actually tried to weasel his way out of having to deal with her complaint by telling her he was not the owner, despite the fact that the bartenders had already pointed him out. What a joke...have some pride (or at least the slightest bit of business sense) and try to make things right. After he finally admitted to her that he was in fact the owner, he tried to play "Mr. Smooth" with her, asked what the problem was but, at the end of the conversation, still made no actual attempt to rectify the situation. The chicken sandwich I had ordered to take to the room with me sat on the bar counter for close to 10 minutes until I insisted that one of the bartenders check whether that was my order and so, naturally, it was cold by the time I got to the room to eat it. I didn't think you could screw up a simple grilled chicken sandwich but this place still managed to do it. It tasted like somebody had cooked it over a week ago and the fries weren't any better. The chicken breast was partially "rubbery," partially dry and partially burned on the outside. Conclusion...you're better off eating a sandwich out of a vending machine than spending your money in this place. read more

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Good news: check in lady was polite, room appeared to be clean, big shower, accessible to downtown Bad news: check out guy was extremely rude, allergic to room, subway system next to window, elevator at front door, and furniture very dated read more

This place was a lot better than I expected, considering the average rating was 3 stars. Grant it, it's an older hotel, they still do a good job in making sure the rooms are clean and it smells nice. For the value (through Expedia) this is a bargain as they offer FREE PARKING in a secured lot and it is very close to downtown. No other hotel offers free parking. In fact, most places charge almost as much to park as they do for the room. We had came for the Bears vs Rams game GO BEARS!!! and this hotel was 2 miles away, a 5-10 minute ride to Soldier Field. As for the room itself, they offer direct tv channels with hbo, some soaps, hair dryer, fridge, coffee maker, towels, house keeping, free WiFi, and it was a clean room were I felt comfortable sleeping. It was very spacious. The only things I could think of that could be improved are the lighting/ tv could be updated, and maybe less springy beds. However; the price point of the room is so reasonable so It's not a dealbreaker as the accommodations aren't bad at all. Lastly, the front desk staff are really nice. I believe a lady named Camille checked us in on Saturday 12/8/18 and an Asian lady checked us out ( forgot to get her name), both ladies were extremely pleasant and helpful! In fact they extend check out for free for two hours and were more than kind enough to hold our luggage all day even after the check out time! Thank you so much for a wonderful stay!!! read more

Allow me to share about my time at the Chicago South Loop Hotel. I must say, it is very convenient to the South Loop "L." In fact, it's right outside my window, above the med-resistant gonorea sign. And the noise from the trains is not really all that noticeable at 1 am, above the police sirens, which provide a deep sense of security knowing the boys-in-blue are close at hand to keep me safe from harm. Probably the worst hotel experience I've had in 10 years. read more

For a country podunk coming to the city, this was so much better than I anticipated. Very nice, helpful employees. A foreign family was checking when we arrived. They spoke next to no English and the ladies were very patient and helpful with them. The carpet in the room was old and a little dingy (I didn't go barefoot in the room) but clean. Comfortable beds, clean bathroom and HUGE bathtub. Awesome water pressure and hot water forever. One of the lamps didn't have a light bulb but the maintenance man was straight up with a replacement. I wish I would have gotten his name, he was a hoot. One complaint was the train that ran all night right outside of the window but that want even that bad. read more

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**This is only for the attached restaurant/club** My friends and I came here for an All Black Party back in September, the flyer called for free remy and other perks......there was none. The sound system could use some work, we had to literally go sit under a speaker to catch the tune. The layout - though spacious indeed-left much to be desired. Easy to locate and has the potential to be great with the right PR, Marketing team read more

Spacious rooms. Ummmm that's it. The lobby has been redone. Everything else is falling apart. It's in a BAD part of town. I felt unsafe walking to the Red Line a few blocks away. 1 block south is the projects where people yell racial slurs at you. Our curtain was broken. I asked for it to be fixed after the first day and they never sent someone up. For the price, it was ok, but it would have been nice if the restaurant was EVER open or if the bar would have given me adequate service when I went in. There was a little cafe that made good food for a reasonable price, but they didn't have a full kitchen, so it was limited. The family (I assume) who ran it was very nice. I hope they can upgrade to a bigger space so they can do more with it. read more

The service left a lot to be desired. Waited between 15 and 20 minutes for someone at the front desk. After checking in we check the room for toiletries. My wife has a severe allergy to nuts, some of the products in the restroom dd not have label. We asked the front desk if the toiletries were nut safe, he responded saying he did not know. Made no effort to find out until I continued to request. He asked 1 staff member walking by the front area, they couldn't come up with an answer. We also have allergies to Goose Down so we asked what material the bedding is made from. When asked clerk responded "You are asking a lot of questions I do not know the answer to". With no answer to this I ask if we can just get regular cotton pillows, a short "no" was the response. Clerk then said "If it seems like I am not all here or am not listening to you, it's because I'm not". With allergies severe enough that a customer may be hospitalized or even die, the staff at the South Loop made little effort to provide answers to the question, let alone take corrective action. It's hard to appreciate things like "a spacious room" or "Free parking" when thinking back on my experience at the South Loop. Staying at 3 other hotels in Illinois within the same week, respectful and professional staff was able to answer all of the above questions in just a few seconds and provide alternative options quickly. Based on this experience we will not be returning to, or suggesting to anyone, the South Loop. read more