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    Hotel Chicago West Loop

    3.0 (91 reviews)
    ModerateHotels
    Open Open 24 hours

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    Rebecca R.

    Great little spot with good service, nice amenities and friendly employees. The rooms are clean with hard floors (yay!) instead of carpet (A++++ for that idea). The beds are comfortable, and there's even fridges in the rooms. Very nice. Basic services, wifi, heaters, snacks and water. They even have a computer you can use if you need. Shout out to Abraham, Adria and Michael who were super friendly and informative. Give them a raise! They're the bomb! Edit: bring your earplugs. If anyone is out in the hall talking in the middle of the night, you'll hear every word. Sometimes people shout and laugh and you can hear it through the door. An enforced quiet policy past 10pm could curb the issue.

    Jc  Rivera mural in the room
    Nathan D.

    Comfortable boutique hotel located in the Chicago west loop. It was pretty close to everything and has its own dedicated parking. I stayed in the Jc rivera room that has a mural painted by the chicago artist. I really liked it and found it to be an added bonus to my suite. The room was very clean and the entire staff was helpful when needed and always friendly. I had hoped to use the gym while there but it was way too small and one of the machines had an out of order sign on it... Luckily since the hotel was so close to everything a national gym that I am a member of is less than 10 minutes away... so it was an easy drive over for a quick morning workout. Overall my experience was positive and id definitely consider them on my next CHITOWN visit.

    Room Door - no lock!

    Arrived on 8/8 at 10:30pm to check in for a 2-night stay (was in town for a concert, so most nearby hotels were booked or very expensive). Was assigned a room on the 4th floor. Went to room, discovered the hallway reeked of cigarette smoke, the room door was blocked open with a bag of trash and a pile of linens on the floor. There were no staff around in that room. I returned to the front desk and they assigned me a different room on the 2nd floor. That room seemed ok, so I went to bed. Around 12:30am, my door slammed partially open, only staying "closed" by the security latch. I called out, and my door closed. Minutes later, the room phone rang and it was the front desk saying that they had no knowledge of anyone staying in this room and asking who I was. I gave my name and repeated the story of my check-in. They apologized and said they did see that in the system, and to return to sleep. I had a very fitful night, jerking awake with every sound. In the morning, I spoke to the manager who comped the previous night's stay. He stated that they had some computer issues which caused the hotel to double assign my room to other guests. As a single woman traveling alone, I told him did not feel safe staying there any longer after that, especially as there was no way to lock the door. He apologized, said he would comp the previous night and cancel tonight's stay and give me a full refund. No other assistance was offered. I had to scramble to find a different (more expensive) hotel for the night, which was further away from the venue.

    Nicole S.

    I stayed here after attending a show. It was a comfortable room with a full refrigerator which I did not expect. That would be amazing for a longer stay. I didn't spend much time there outside of sleeping but I would return. The breakfast was nice.

    Phil B.

    Lets start with the GOOD. In the area of The National Museum of Mexican Art. The reason we were in Chicago. Staff was friendy. Room was clean. It was quiet all night. Easy driving distance to lots of shops and places to eat. 18th Street in Pilsen is cool. There were room darkening shades on the windows. The BAD: Tiny parking area that they charge 25$ for and that is if you pay the early check in charge of 50$ and check in early. Other wise no on site parking. Parking on the street to me was confusing and I really didn't want my car blocks away from the hotel. Some parking is free, lots of restrictions like bus zones, loading and unloading. There is a huge parking garage right next door not owned by the Hotel. It is open Saturday 9am to 3pm. Not open Sunday or holidays. Open 530am to 930pm Mon - Fri. Whomever owns that should lease spots to the hotel. Our King Room was half the size of our master bedroom and bath at home. The bed was comfortable enough but it was not a king but it wasn't quite a queen either. My feet hung off the end. They don't do that in our king at home. This Hotel is a good choice .. If you are not driving and relying on Uber or Cabs. If you like boutique type rooms. If you don't want a restaurant on site.

    Kim C.

    We took a quick weekend trip to go see my favorite band at the united center. We booked last minute and was looking for the cheapest and closest to the venue. The good - 10 min walk to the United Center, Friendly front desk staff. Clean room. Had some after show snacks from their small little vending area in the lobby. The Meh - Thought we were getting a larger bed. We are both larger people so both of us in a full size bed pretty hilarious. Super small shower. The room was not super big, but it served the purpose of the one night stay.

    Roni S.

    The hotel room was beautiful and very clean. The hotel staff were so friendly and quite helpful answering questions about the area. I will definitely stay there again.

    Andy V.

    The Chicago Hotel is an average place to stay. While it has it's good and bad about it, it's definitely not the worst stay I've had, but it's not really a place I'd stay again. Okay, so really the absolute worst thing about the hotel is the location. There is nothing nearby the hotel, unless you're visiting the hospital as there's one across the street. There's a gas station a block away and a Target five blocks away. It's close to a two mile walk into any part of the city, which yes, could be worse, but considering how many hotels are in the city and have restaurants and things to do nearby, this hotel really does lack in being in a place where you could have fun immediately outside of the hotel. The one key point near the hotel is the United Center. If you're here one night for a concert, stay here for sure. The room was clean. It's got a fridge, microwave and kind of feels like a small apartment or dorm even. It felt very safe and although the hallways had this weird blue lighting at all hours, I kind of didn't mind it. The highlight to me was the hotel cleaning staff who were probably the friendliest I've ever encountered. The rooms are small. The bathrooms were of decent size. I enjoyed the water pressure which is always something I make note of. There is a gym on the first floor. You'll need your key card to access the main door of the hotel after hours. There is complimentary tea and coffee in the lobby. The free high-speed Internet worked well, which typically isn't the case at hotels. If this hotel was even a mile closer I'd definitely give it a higher rating. The price was super cheap, which makes sense due to its location. Again, don't stay here unless you want to factor in constantly taking ubers into your vacation budget, because your feet are going to be sore if you're like me and tried to walk it.

    Bug bites even after applying hydrocortisone ointment.
    Janina T.

    My first night in Chicago and first night on this hotel was ruined. Around 2:20am, I was awakened by itchiness in different parts of my body. When I turned the lights on, looks like there were red elevated round-like spots. I was beaten by bed bugs. The two stars are for the nice staff who greeted me respectfully and patiently during my check-in, the staff who moved me right away to another room, and the rest of the staff. Otherwise, this rating would have been one star/ no star. I have to shower again at 2:30am after a long travel to ensure that I'm not carrying bugs to the other room and keep me awake for the remaining few hours. So, please AVOID ROOM 327, at least for now. And for the leadership team and owner, please replace the mattress and other stuff that can harbor these bugs on that room and any other rooms with similar complaints if you want to achieve an excellent rating and customer base. Or not be sued for this. This is an embarrassing experience. I couldn't wear my summer dresses. Luckily, my business clothes for my school event were long sleeves, it pretty much covered all those bug bites. Otherwise, it would have been even worse. Oh, and to add more inconvenience, I have to look for a pharmacy for a steroid ointment instead of spending an extra time exploring the place.

    Their windows have no shades, only blinds which light in in the a.m., making it impossible to really sleep well after the sun comes up.
    Melissa S.

    The only reason why I stayed here was because my partner and I went out on the town drinking and I really had too much to drive back to the suburbs and his place was further than we should have driven as well. He pulled up the closest hotel to us and this was it. We rolled in at about 2:30am and expected to pay more than we should have, anticipating we would need to be out by 11am. But they wouldn't let us just pay for one night, they basically made us pay for one night plus a extra $80 "early check in" because technically it was that day. Idk maybe if we had checked in at 11:59pm instead it would have been different. But we weren't in a position to go anywhere else so we ponied up the money which essentially had us paid through for the next 36 hours. Which was great because I really wanted to sleep off that hangover in the morning. No can do. The window in the room has NO CURTAIN, only white blinds, which pretty much only cut out 1% of the light once the sun came up at 6:00am. Come on guys, people are going to probably want to sleep in if they have had a late night out in Chicago, the last thing they need after spending this kind of money for a room is bright ass sun waking them up only a few hours after they went to bed. Would it KILL YOU to put some better blinds that better block the outside light or install a curtain??? The bed was comfortable, but only a Queen which feels a bit small if you and your partner are used to sleeping in a King (or if you are a very tall/large person). The full size frig/freezer and microwave was nice touch although I didn't need it. Gym looked well equipped but I didn't use it. Shower was spacious for two people but ladies if you gotta shave your legs, its kind of a pain because theres not even anything to prop your leg up on so you'll pretty much have to sit down on the shower floor to effectively shave. Its $25 to park in their little lot. But we had no issue getting a free spot across the street. But at this price point for a room, the parking should be complimentary on a first come/first serve basis. Would I stay here again? Only if I was in a position where I had no other option. Bring an eye mask if you want to be able to sleep past 6am.

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    Page 1 of 3

    Ask the Community - Hotel Chicago West Loop

    Is there free parking?

    No, it's an additional $25 per car per night

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    Review Highlights - Hotel Chicago West Loop

    In town for a concert at United Center, this hotel was in walking distance that's why I booked it.

    Mentioned in 21 reviews

    Read more highlights

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    Hampton Inn Majestic Chicago Theatre District - King Room

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    We stayed at this hotel. Very clean and the workers where great. Robyn and her associate i can't…read moreremember her name, but she was an enthusiastic singer...lol The breakfast was fresh and the house keeping was great. If you are ever in Chicago try this place out. The hotel is very unique. Go and enjoy a great stay.

    Courtyard by Marriott Chicago Downtown/Magnificent Mile

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    Stayed here for a total of 3 nights. There were just way too many issues for the price that we were…read morepaying. The staff were somewhat friendly until different things started to come up... 1st issue: Friday night the elevators completely stopped working. Big problem due to having a small infant and needing to get the stroller down. We were staying on the 10th floor. But an even bigger problem was that we started to notice floods of people come on our floor and notify us that there was not an exit even via the stairs!!!! My husband got on the phone with the front desk and the reply was "you are just going to have to wait for the elevator." This was completely unacceptable and UNSAFE- what if there was a fire? What if something dangerous was happening and we couldn't get out of the building? This itself would have landed this hotel at a 1-2 rating. The elevator issue didn't fill resolve itself for our whole stay- only 2/3 were in service and they took 5-10 minutes to show up each time. Seriously inconvenient. 2nd issue: they put one of our rooms (we had 3 groups) literally next to the pool. Kids were screaming their heads off beginning at 6:30am and it would carry on until 10pm. When SIL called down to the front desk she was told "sorry that's just how it is and it should quiet down soon." Again, completely unacceptable. We had young children and infants who needed to nap and go to bed early. 3rd issue: we asked for a late check out since our flight was later and we needed to get our baby to take a nap- after all of these issues they said they would extend it to 1:00, which was nice. We did then ask if it could be extended another hour and we were told it would cost $25. Fine... what was not fine was when there was banging on our door and someone walked in at 1:25pm to clean the room. It woke up our baby and completely defeated the purpose of us extending our late check out and paying the extra $25. 4th issue: apparently they don't clean the rooms unless you are staying for 3 or more nights? We didn't know about this and assumed we would get new towels since there is a sign in the bathroom saying "hang towels to reuse" or "if you would like new ones, place them on the floor". We needed new towels so we followed what it said and then were told our rooms wouldn't be cleaned or even checked to see if we needed new towels. Good things I will say: - very convenient area - provided a pack n play - Starbucks in the hotel - hotel room was clean Would have love for this stay to have been better since the Marriott is well known and usually a great place to stay.... but the lack of customer service makes it hard to want to book another room at a Marriott hotel.

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    JW Marriott Chicago

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    We were in town briefly for a wedding, and the JW Marriott was our hotel of choice. While not…read moreluxury, the hotel was very nice and comfortable, and the location was central to our wedding happenings. Everything was great until I checked out and discovered that I had been charged $88 per night for parking. That was quite unexpected. I had been in Chicago just a few months earlier and had paid $55 at the L7 Hotel. So I was shocked that the JW could charge so much. How is their valet parking better than the valet parking at the L7? I realize now that had I been traveling alone, and not with my family, it would have been cheaper to fly to Chicago, than drive the 4.5 hours from Ohio. Apparently the hospitality industry hasn't caught on to the current affordability crisis, or at least Marriott hasn't.

    We landed here not because it was my first choice but because all Chicago hotels were booked or…read moreexpensive. Apparently there was a WNBA event in town. So the JW seemed affordable within the mix...at $700+ a night... I've stayed at a few JWs across Asia and the US. For whatever reason this one didn't seem to meet JW's normally high standard. I can't quite put my finger on it, but I think it started with the lobby and bar. It was always overcrowded and noisy, and just didn't feel very intimate or elegant. That followed with the fact there's only one restaurant in the hotel and both times we visited it was nearly empty. It's tucked on the second floor back in the corner, and just feels like a standard obligatory hotel restaurant. The food was good but the ambience was just odd. The room was well-appointed, including a comfortable bed and soft sheets. And the bathroom had everything we needed. But the service day-to-day required follow up. They forgot to restock coffee, water and cups a few times, and when I called the front desk they delivered in a trash bag. There is a daily service charge that I believe is $50 a night and provides Wi-Fi, access to gym, and a free class. We went to use the gym to access the sauna and steam room, but learned that's part of the spa not gym so had to pay a separate per person charge. The spa was refreshing but fairly standard. Not like the Seoul Marriott with multiple heated baths and a cold plunge. Call me spoiled. Don't get me wrong, the hotel is very nice but for $700 a night and knowing what I know about most JW's this just seems slightly below their standard. I wouldn't pay that much again, but would come back for a more affordable rate.

    The St. Regis Chicago

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    I've been to Miru many times and finally got to try out the hotel for a staycation…read more Pros: -I loved that they had two restaurant options in the hotel. Both have incredible views but I would definitely recommend having at least one meal on the Miru patio if you are there during nice weather. -I was most surprised by their massive gym and has stunning views. It's also open 24 hours. They offered Pilates classes as well for an extra fee. -the hotel is brand new and all the finishes are so high end. The rooms are clean and quiet. The hallways are huge and felt like a maze to navigate but it also added to feeling of privacy. -there were so many high end details that made it extra special (the cozy Frette bath robes, welcome drinks, treat box in the room upon arrival, and the accent lighting in the room). -the location. It's just across the river from the heart of Michigan ave on the north end of a residential development. You don't feel like you are in the middle of the chaos of the city but the park, lake front and river are footsteps away. Negatives: -view was underwhelming ( fourth floor river view . Might choose the park view next time. I'd also recommend not facing the river as there was lots of honking/noise. -the room layout was awkward. They have this huge desk between the bed and tv. The full length mirror is a down a long hallway from bathroom/ where you would be getting dressed. -the room service comes on these huge heavy trays. The staff seemed like they were straining under the weight of it/ it was awkward. -I'd probably skip the spa/massage -$90/ day parking. Was able to do a spothero for about $40 next door.

    Around 5pm St Regis hotel welcomes all guest non-guests in their sabering tradition. I really…read moreappreciate this token of appreciation, it makes you feel luxurious even if you are not a guest of theirs yet. Looking forward to booking a luxurious stay with them in the near future

    Hotel Chicago West Loop - hotels - Updated September 2026

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